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    Calabasas Private Piano Lessons

    5.0 (4 reviews)
    Closed 9:00 am - 9:00 pm

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    3 years ago

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    West Valley Music Center

    West Valley Music Center

    4.3
    (27 reviews)
    7.6 km
    $$

    I rented a saxophone here for my son. We got a beat up old thing which I wasn't too happy about but…read moresince my son was just beginning, I thought it would be ok. Well after a few months things started just falling off the instrument and my son couldn't hit some of the notes because it was in such bad condition. Then a piece kept falling off so we finally took it in for repair. The owner, Jeff (I believe) took one look and started accusing my son of denting it and not taking care of it. He exclaimed that the instrument was like new and my son created all these new dents! I honestly couldn't believe how he was accusing my son, all arrogant and condescending. Telling my son how irresponsible he was! How would he know, Jeff wasn't the person that rented us the beat up old instrument in the first place. He never inspected it, and this instrument was a piece of crap when rented to us! Because I had the insurance, I paid the $50 deductible for the repair and they gave us another instrument. One that was in better condition (but not great). But my son still had trouble with it and he still couldn't hit some of the low notes. My son started to get discouraged and thought about switching instruments (to trumpet) because he thought he was a terrible saxophone player. My son told me all the other students had really nice saxophones rented from Nick Rails. So we decided to switch. When we turned in the crappy saxophone, Jeff then accused my son of denting this saxophone! The dent was there previously but Jeff refused to acknowledge that and insisted (quite rudely) that my son dented it. Then he exclaimed the sax was corroded! It was NOT. Can you believe this guy? He took my deposit for this and I was so sick of dealing with this rude, arrogant guy over the past several months I didn't bother arguing anymore. I'm so glad we took our business elsewhere. Nick Rails in Agoura Hills rents superior good quality instruments. My son is so happy with his new sax from Nick Rails. He can hit all the low notes, no problems at all. The issue wasn't my son's skills, it was those crappy instruments from West Valley Music Center!

    The service was okay. Their selection of flutes was not a lot but good and they let me try them…read more When I tried the instrument most were broken! Some of the flute plugs were missing. When I had a question they said it was a flute teacher question and gave me wrong information. The cost was affordable, but you pay for what you get.

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    West Valley Music Center
    West Valley Music Center
    West Valley Music Center

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    Music Lab Woodland Hills

    Music Lab Woodland Hills

    4.3
    (6 reviews)
    11.3 km

    Music Lab Woodland Hills is the place to learn music for all ages!!…read moreWith all the fantastic instructors and programs they have to help them grow to improve their facility, there is no one that can stop them! The Owner Halley is the sweetest and most helpful, she goes above and beyond to make sure both staff and families feel welcome and their voices heard at the school 100% hands down recommend comming out to stop by and check out what they have to offer here in Woodland Hills!!

    I am extremely disappointed with my experience and feel that other families should be aware before…read morecommitting their time and money. The biggest issue wasn't just the scheduling--it was the complete lack of honesty, consistency, and accountability from the staff. What made the situation even more frustrating was the way prepaid piano lessons were handled. We paid in advance with the expectation that those lessons would either be provided as agreed or refunded if they could not be honored. Despite the scheduling problems being on their end, they refused to refund the remaining prepaid lessons. Keeping customers' money while failing to provide the agreed-upon service is unacceptable and leaves families feeling taken advantage of. As a paying client, I expected a professional organization that could properly manage appointments and communicate clearly. Unfortunately, that was not my experience. Communication throughout the process was inconsistent and, at times, contradictory. Halley would tell us one thing, only to later say something completely different. It became very difficult to know what information was actually accurate because the explanation seemed to change depending on the conversation. Whether it involved scheduling, policies, or refunds, the answers were never consistent. That inconsistency made it feel like there was little transparency or accountability. I rarely leave negative reviews, but I believe it's important for prospective customers to know what they may be dealing with. If you're considering taking lessons here, make sure you get every policy and every promise in writing. Based on my experience, verbal assurances may not match what you're later told. I sincerely hope the business improves its scheduling practices, communicates more honestly, and treats its customers fairly when problems arise. Until then, I cannot recommend this business to anyone looking for a professional, trustworthy, and customer-focused music school.

    Photos
    Instructor Nate teaching a Guitar Lesson
 (Guitar Instructor with young student)
    Instructor Nate teaching a Guitar Lesson (Guitar Instructor with young student)
    Instructor Luigi teaching a Violin Lesson!
    Instructor Luigi teaching a Violin Lesson!
    We had some fun at a few Farmers' Markets in the area!  Thanks for stopping by!

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    We had some fun at a few Farmers' Markets in the area! Thanks for stopping by!

    Calabasas Private Piano Lessons - musicalinstrumentsandteachers - Updated August 2026

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