Let's start with the good stuff. They were fully stocked on arts and crafts things, food, and…read morebeverages: They were not fully stocked on board games and toys. I didn't like that fully grown adults were in line for Pokemon cards preventing kids from getting anything in addition to these adults were blocking pathways for shoppers. There were a lot of cashiers available to eliminate possible lines. The person in charge at the self checkout line was too busy on her phone to look at customers and to see if they need help.

I was extremely impressed with the customer service at this Target location. I arrived a little…read moreover 30 minutes before the store opened to wait in line for the Starbucks Bearista cup. Before opening, an employee named Darlene counted the people in line several times to ensure that the first 24 people would receive a cup. I happened to be the last person in that group. Unfortunately, when it was my turn to purchase the cup, I was told they had already sold out. The person in front of me got the last one. I explained that I had been counted several times and was assured that I was the last person eligible to receive one. I also pointed out someone who arrived late and cut the line. (Someone appearing to be known by the employees there.) Rather than dismissing the situation, the team took it seriously. They reviewed the security footage and confirmed that someone had cut the line and purchased a cup ahead of me. The staff went above and beyond to make things right. They spoke with the customer who had cut the line, who then returned the cup so I could purchase it instead. The Target general manager, Andrea, also apologized for the inconvenience and generously provided me with a gift card. I was genuinely impressed with how professionally and fairly everyone handled the situation from start to finish. Their commitment to doing the right thing and following through made a lasting impression on me. I will absolutely continue shopping at this location and tell all my friends and family because their customer service is truly top-notch. (I also want to mention that deep in my heart, I forgave the person who cut the line. She later came back and apologized to me, which I appreciated. I wouldn't have made such a big deal of it had I not waited in line for a long time, plus the fact that the cup I was trying to buy was for my daughter who loves Starbucks, the color pink, and who I lovingly call "Bear".)

Original (update at bottom):…read more I've been getting multiple prescriptions filled here for a couple years now. Let me say that, yes, there have been a couple times on the phone where the person was unfriendly and short, even borderline rude. There was also one time in person, ironically, for getting the third Covid shot where the tech half-debated if I qualified for it (I do), but ultimately he let that go and gave me the shot. I thought about knocking off a star for those. BUT... There have also been a couple times where the tech went above and beyond. One time there was an issue with my insurance. She not only sorted that out, but she ran three separate prescriptions against both my insurance and Goodrx to see which combination would cost me the least. All this on a busy day while helping the other customers too and with a smile on her face. All things considered, I'd give the place 4.5 stars, and I rounded. Also, if you put in your phone number when you check out, Safeway will often times give you discount coupons. I have one right now for 10% off up to $200. I'm pretty happy I go here. It's close to home, they have later than typical pharmacy hours (see picture), and it's usually fast and easy. Updated I just put this in as 5 stars about a week ago, but my most recent visit has changed my opinion greatly. Doctor changed my prescription Tuesday. He sent the updated Rx electronically, but by Thursday they didn't fill it, so I called to ask them to. I have insurance, but Good Rx is significantly less expensive. Guy on the phone starts giving me a hassle about it. It's never been a problem before, but I cooperate. He confirms it worked and says it will be about $15. Great. Friday they call me to say the prescription won't be available until the next day because they're out of stock. No big deal. I get a text message that it's $85. I'm thinking the guy that gave me drama about Good Rx didn't put it in, but I can fix it while I'm there and worst case, I can still use my insurance. So it's Saturday now. I go in. The guy tells me it's $85. I tell him I'm using Good Rx and I show him. The price on Good Rx is $25 now not $15, but that's still a lot better than $85. He tells me it's $85 because Good Rx only covers certain manufacturers. Here's the thing, Good Rx gives different prices for different pharmacies. This price is specific to this location and accounts for things like the manufacturer. Ok so I say, "Ok I'll use my regular insurance". He says, "Your insurance requires prior approval." I ask him what that means. After-all, isn't that what the doctor sending in the prescription is? He says there's more to it and my doctor would have to do it. But it's Saturday so my doctor (as most non-emergency doctors) is closed. So the guy confirmed the price on the phone, then they make it 5x higher and all of the sudden they won't take either Good Rx nor my insurance?!? It just doesn't make sense. And what if I was a poor person with a life or death med? So now it's once great service and twice they've inexplicably made it a ridiculous hassle, the other times normal. I definitely see now why they had the bad rating, and I've updated mine.

Worst service! How can you run out of short ribs when advertise for the whole weekend. You need to…read morefill up your freezers. "we run out!" But I just saw you hook up with two customers." Such BS

Melissa helped me out today and she was very welcoming in setting me up after a long pause from…read morepurple lotus. She was very informative and helpful in the whole process of assisting me in making my purchase. If you're ever nearby, look for Melissa! She's the super friendly person that's running the cashier.

While in town for the World Cup I wanted to check out what San Jose had to offer. Found Purple…read moreLotus during a search of the area. Upon arriving, I found plenty of parking in the front and back. Security checks your ID prior to entering the building. The lobby has a welcome desk for new timers and another desk for online orders. Being first time, I was given all the details of being a newbie. FREE JOINT first visit! And the gifts keep coming on your next visits too! After all the exciting news, I finally entered the room with all the goodies. Greeted and provided knowledge of the place, brands and how to maneuver through the store. I used the kiosk to place my order. Similar interface to other stores I've been too. Staff was friendly all throughout my visit. I returned a second time, different staff but all with smiling faces. They have plenty of deals they offer daily. A wide variety of selections to choose from. Great experiences.

Customer service experience not that great. Store was not maintained. Im not paying $5 for a card…read morethat was on a eack that said $1.74. Sorry not sorry

Walked in at 11am to see the store looking like it had been looted. The store manager didn't say a…read moreword to me (and I was the only one there) as she proceeded to text on her phone and slowly open up items and add them to a display. I'm shocked to see a retail store in this sorry state. Items thrown under displays, trash and grime on the floor and shelves, items carelessly thrown around, there's no love and care at all. But, that all makes sense given that the employees are verbally harassed, yelled at, and talked down to by upper upper management. If I was consistently made to feel like I wasn't good enough by my superiors, I wouldn't put any effort or love into my work either.