On July 22nd my Astro van broke down and both Tony and Roberto jumped on it quickly to get me back…read moreon the road. They confirmed the work done and ordered the correct belt and even did a multi-point inspection to ensure no more issues on my way home. Thanks guys!!

Went in to get an oil change and they were super quick! I didn't time it but it wasn't a long wait…read more Juan and Antonio are super nice and will answer all questions!

I called on 4/2/26 and while I was speaking to a guy on the phone, he hung up on me. I called back…read more7x during the day but the phone kept ringing and no one picked up. I called again the next day and left a message and no one ever called back.

Have a 97 Tacoma, 3.4. Had a problem getting her engine back together, brought her to Tony…read more A day later he's got her running and charged me way less than I thought it was going to be. And, I was so happy I asked him to quote me a new front (bearings and balls) and he honestly said he doesn't do suspension work, and recommended someone else. Honest guy, and know what he does well.

I have mixed, but mostly positive, opinions of this business. The staff seemed friendly, and I…read moreappreciate that they took the time to provide a thorough diagnosis of my vehicle. They confirmed that my spark plugs and wires were heavily worn by swapping the spark plug from cylinder 4 to cylinder 6, where the misfire followed the plug. That gave me confidence that the spark plug was the source of the issue. That being said, there were a few aspects of the experience that I think prospective customers should know about. First, the diagnostic fee was $180, which I felt was on the expensive side. I came in already suspecting that the issue involved the spark plugs and wires, so I wasn't expecting such an extensive diagnostic process. After discussing the repair with other mechanics, I also learned that removing and reinstalling older spark plugs can carry some risk on higher-mileage engines because aged plugs can seize or break during removal. Nothing went wrong in my case, but I would have appreciated that potential risk being explained before the diagnostic procedure was performed. Better communication would have gone a long way. I was also told, "I don't want to scare you into not driving this vehicle," while being encouraged to complete the repairs there. If there was a genuine safety concern, I appreciate hearing it, but I would have preferred a more practical conversation focused on the condition of the vehicle and my options rather than feeling pressure to make an immediate repair decision. Additionally, when I asked whether there were ways to reduce the cost, I was told the fuel system service could be postponed and completed later. That made me wish the recommendations had been presented from the beginning with a clearer distinction between what was necessary to address the misfire and what could reasonably be deferred as preventative maintenance. Ultimately, I chose to have the repairs completed elsewhere because I was able to supply my own parts and save money overall. Although Rick's labor estimate was higher ($468 compared to $200 elsewhere), the total repair cost ended up being lower because the other shop allowed me to provide my own parts. I don't believe this is a bad shop, and I think it's a friendly, family-owned business that performs thorough diagnostics. I'm simply encouraging customers to ask questions, understand the diagnostic costs and repair recommendations, and make the decision that best fits their own situation.

Not okay... They charged me a diagnostic fee and told me I…read moreneeded to order a part and pay a lot for labor... so in total it would cost $1130... I called another shop and they said they could do the job for $600 out the door. I had my car towed to the shop to find out the only problem was a dead battery. The new shop charged me $200 and I was on my way with my car still running perfectly a week later. I am so glad I went elsewhere.

This was one of my worst experiences try to smog my diesel cruz. I have never had a person be so…read morenon communicative. He would ask questions i did not understand, he did not explain himself. I was completely confused. I should have left when my gut told me to. My car didn't pass he charged me 60 dollars and then proceeded to say he will charge 30 more dollars when I brought it back. In all my years I have never had a smog place do this. I felt he was trying to play a scam on me. Taking advantage of a woman. I will never use this place again. I took it to another place and it passed. Imagine that

WORST decision we've made coming to this shop…read more All we needed was a diagnostic on our AC for any leaks. The mechanic said they'd have it looked at within an hour...we check in an hour later and still nothing. We call 30mins before they close, and still no update. We finally talk to the manager of the shop and he agrees to have it done within an hour. The shop told us there wasn't any leaks and they refilled the freon, cost us $450. TWO DAYS LATER, the AC stops working. We took our truck in to the dealership (should've just done this in the first place) and we had a huge leak, needed to replace the condenser, and a freon refill bc of the leak. Dealership was accommodating with the price based on our prior trip to this useless place. I asked the shop for a refund since they DID NOT do their job. The shop gave us back a lousy $150 and kept $300 for "labor". What labor?!! They did nothing, wasted our money for a half ass job. Please do not go there. They obviously don't value their customers.

We were on a road trip to Santa Barbara and our check engine light went on while on the freeway,…read morewhole car shaking. We pulled off and Tom's Auto Service was the closet shop to pull in. For us, it was a stressful situation as we were traveling with a difficult toddler. They came out and got us in and diagnosed in less than an hour. They recommended a great coffee shop where we could wait, and one of the guys worked through his lunch to get us back on the road. All the guys were kind, honest, and the work was fairly price and completed in less than three hours. Highly recommend them whether you are local or passing through and a problem arises unexpectedly. We are incredibly thankful to them and for such a great experience.

All I did was bring my Chevy 454 in with less than 39000 miles on her , recent repairs that I did…read moreon my Chevy myself was new distributor spark plugs and wires new carburetor fuel pump distributor EGR gasket and service heater hoses , they put some big guy in my RV with a flashlight who spent twenty minutes in my RV whitch is ridiculous , all he had to do was a five minute visual inspection , I could here the owner asking him does it have a vacuum leak , the ass inside my rig managed to get the engine light to come on , this is where I drew the line and threw him out . Beware people this is a dishonest shop they were trying to rip me off .

Super nice people always getting the job done.! If you want reliable and friendly service go here…read morecouldn't tell you another shop in Santa Maria that compares!

We have trusted Kevin Jaekels and Kevin Pule for many years for our cars. Always great service,…read morehonest diagnosis and recommendations. Great local shop

This station for decades has always had a pretty good reputation for service and smogs. Knowing it…read morehad been sold in recent time I still did not hesitate to take my car here for the bi annual smog. Welp, my car didn't even make it that far as a check engine light came on and I was told there was no point in doing the smog as it would not pass until the death red light was extinguished. The guys here were very helpful and knowledgeable. Lorenzo explained by physically showing me under the hood what needed to done, how long it would take and how much of my life savings would be drained to complete this. While the dollar amount is high, for not having my car ever seriously serviced, I understood why. The decision to leave my car was easy , as Lorenzo's effort and time to educate me and explain in detail what needed to be done was comforting, I was confident my car was in great hands. While they had my car, Lorenzo called and said he noticed I would need an oil change soon and asked if I wanted him to do it as he had the car opened up already. I was hesitant at first, but just had him do it as I did not want to make another appointment in a couple of weeks for oil. Finally, a couple of days later and I was picking up my car. Lorenzo went over what he did. Took the time to show me what he changed out. Compared my parts to the new ones he put in , and it was like night and day, or clogged to unclogged. Let me know how my MPg's should show a difference and let me know of a couple of other things I should get done for safety reasons or looked at without any pressure of them doing it. I checked out with the cashier, paying exactly what I was quoted and the owner was so nice in giving g me a discount on my after the fact oil change. As I was leaving the owner, Gus came out and thanked me personally for trusting them with my car and for my business. That was awesome and memorable as now days, it's rare anyone says thank you or shows gratitude, and maybe even more rarer that it would be the owner of an establishment. Finding a service station that is trustworthy, knowledgeable, transparent , has integrity and fair in pricing is just as rare. But here it is. If your car is in need of any type of service or needs to be looked at, come see the guys at Old Orcutt Kwik Stop first. If they cannot fix it , they will advise you on who can , and at the very least, you will leave a little more knowledgeable about your car then when you first drove in. And as an added bonus, you might have a great chance of meeting the new owner Gus, guaranteed, he will make you smile.

This was an awesome experience. I needed to get my sons 2002 Saturn Smogged. It was easy to request…read morean appointment online and quickly got a confirmation on the date and time via email. I showed up an hour early and was going to just drop my car off and come back but the Tech there said gimme bout 10 minutes we willget you out of here. That was awesome because I had to be in San Luis by 3pm and my smog appointment was at 1 in Orcutt. The price was good and I had a $10 off coupon that they accepted no questions. When I went to pay the what appeared to be the owner or at least manager comped a water for me and graciously thanked me for choosing them to get my vehicle Smogged. Today has solidified me to continue to utilize Orcutt Kwik Stop for my smog needs and any other needs like oil changes. I highly recommend this business for quick efficient appreciative and courtesy car service stops.