We were passing through and had our oil changed. The service was done quickly and professionally. The waiting room was comfortable with good coffee actual ceramic mugs to drink it from. read more

There are a few helpful people who work there but for the most part the service for a person who bought a car there is mediocre. I was promised courtesy car but never get one. Service time is always much longer. Basically they don't really care that you bought your car from them. I'm thinking about trying out Lexus in Little Rock. I hear the Parker family treats you well when you buy car from them. read more

Appreciate Robert for helping me find my dream truck! He was great to work with and very knowledgable. Also greatly appreciate Jay and all his help. Would def buy from Caldwell Toyota again and look forward to working with them in the future. read more

Haven't really had an issue with Caldwell Toyota until today! My elderly Mother in law had a 2:30 appointment to get oil change and tires rotated. She dropped her car off and I took her to do some errands. We went back to the dealership at 4:15, (2 hrs and 15min later), and Caldwell still hadn't serviced her vehicle nor even moved it to get serviced. We spoke with the service advisor and she said "did you drop it off or stay here", I told her "she dropped it off and we took her to get some shopping done". She then stated "well they moved other vehicles in front of hers, sorry". My mother in law decided to stay so they would get on it. After waiting at the dealership another 20 min. they still hadn't moved her car. My mother in law doesn't get upset much, but after waiting longer she finally told them to give her, her keys and she left.Caldwell, why have people make time appointments, and you can't even service a vehicle in a timely manner and to move others ahead of others, Shame on you! read more

the first time I came here was frustrating, they didn't seem organized, a lot of waiting around and confusion. I came here for my scheduled appointment and I was waiting way past my appointment time. When I pulled up, an employee was outside and even saw me and went inside. I had to get out of my car and go find an employee. when I found someone, they asked me if I had been waiting this whole time like they didn't know someone was outside, like it's hard to miss a vehicle running in their service lane when there was only 1 other car there. The employee who finally started looking at my car said he didn't see my appointment on his schedule. I showed him my appointment confirmation on my phone, he said sometimes all appointments just don't show up on his schedule. When he started to check in my car, he said that all of their techs are at lunch and won't be able to look at my car until they get back in about 1 hour and 40 minutes. I asked him why my appointment was scheduled right before lunch then, when they should've scheduled it after lunch so I'm not waiting over 2 hours after my appointment to even be seen. He said he'll try to find someone to look at my car now since it's my appointment time but he couldn't find anyone available. I was just waiting quietly in the lobby and other employees kept staring at me so I went outside and another employee kept staring at me. So obviously, employees see customers, they just don't help customers. I had to order a ride back to my place because of how long it was taking. They called my phone and I had to ask several times before they even started talking. They told me that they couldn't find what was wrong with my car and if I wanted my car back. I was paying for a diagnosis so why would I pay if they couldn't find out what's wrong with my car. They claim they finally found what was wrong with my car and they also found an additional issue. I was able to get the additional issue taken care of that day. I had to reschedule an appointment for what I initially came in for because they had to order that part. They never called me to tell me that my car was ready, I just showed up because they were about to close. When I picked up my car, they just pulled up with my car saying it's ready, they didn't have any paperwork for me, any billing and I still needed to schedule a follow up appointment. I had to ask. The employees who took my payment and scheduled me for my follow up appointment were nice and helpful tho. They told me about courtesy rides within the city when the employee who checked in my car earlier didn't. My follow up appointment, the employee that helped me was prompt and checked me in right away and on time. He even checked on the status of my car while it was getting maintenanced. He checked why it was taking longer then he expected and it was because they give me a complimentary car wash. I still got my car back in a decent time. I guess service here just depends on who's helping you and working that day. read more

We brought our GR86 in for a simple oil change and tire rotation. They broke one of our lug nut bolts. Had no parts to fix the damage. Tried to blame me. They took no responsibility for the issue. Would not be a big deal if this was not the 3rd time Toyota has damaged our car. We took our damaged car and will find a thoughtful mechanic to repair it. We will never never trust them to service our vehicle again. Based on the other reviews here, it's common to get poor care at Caldwell Toyota. What to keep a customer? Own your mistakes show me you value our business. read more

Recently purchased a 2022 Toyota 4Runner Premium edition from this dealership and Jacob Pangle, my sales rep. I've owned 6 Honda's before this experience. I wasn't even planning to buy a vehicle that day but when you know, you know. First impression was great and they just happened to have the exact color and options I wanted on the lot. I received a great trade-in value, financing dept. was quick and easy process and felt like a valued customer. I purchased a certified pre-owned, with low miles. It was missing some floor mats and needed an extra key remote but Jacob got those ordered, at no cost to me. I took it in to get the new key programmed and service was friendly, helpful and pretty fast. When I'm ready for another vehicle, I would shop at Caldwell Toyota again. Thanks for making everything involved a pleasant and fast experience. read more

Brought my car in for what I thought was a sensor issue. They informed me that the head gasket was blown (even though I got it replaced less than a year ago) and that it might have been installed incorrectly by previous servicers. Wanted to charge me $3800 for the head gasket plus like $200 for other charges, but said it might still be warrantied at the place I got it serviced last. It was- but unfortunately I recently moved and the place it was warrantied was Tampa Hybrid in Tampa Florida which mainly specializes in Toyota Prius head gasket replacements. $500 to tow it was way cheaper than what Caldwell wanted so I did it- a week later, I find out that it was not the head gasket after all, but a pump which exploded and leaked coolant, a $600 fix. I'm not normally one to leave bad reviews, especially when the people were very nice and helpful, but trying to charge me 4 grand for a head gasket replacement is crazy to begin with. Not to mention that wasn't even what was wrong with it, and they knew I had just gotten it fixed. So $150 for a diagnosed that was not correct, and then wouls have been 4 grand for a $600 issue and wouldn't have even gotten the real problem solved. I guess it's on me for not getting a second opinion in town first. read more

Danny C, I went in looking at a used ram truck that they had on the lot, Dartagnan Lovelle came out to help me We decided this wasn't the truck that was right for me, he went in and checked and came back and said they had another truck that they had just traded for that was in the shop being serviced I bought that one Dartagnan was very helpful and did all he could to make the purchase easy read more

I honestly don't think I had the best experience at all what so ever. I went in looking for one person that person handed me off to another and that second person handed me off to ANOTHER person. I honestly feel like I got passed around like the neighborhood HOE. I told the last guy I had I may keep my options open because the inventory y'all had wasn't the best. He got up and walked away. I waited and he did not come back. So I got up and left. I feel like every car we tried he kept pushing and pushing for me to sign . It was probably the worse experience ever. Keep in mind that was my first time getting a car. But that's okay I went to Nissan and they approved me for a Brand new 2025 Nissan Sentra WITH 0$ down and NO cosigner. I was never offered once a brand new car.My payments are way less than what a preowned car at Toyota would have costed me. I will be putting this review on y'all's website. HORRIBLE WAY TO PASS A YOUNG FEMALE AROUND TO MULTIPLE MEN. I had asked for Jim then I got John I think and then one more guy I don't even remember his name. read more

Horrible customer service, after my car had service done, the lazy guy never came to get me, I watched everything from where I was sitting, he had someone else come get me after waiting 30 mins and longer, saw service technicians bought other customer keys and he did same thing, just let their keys sit there. I will buy my $45,000 car somewhere else. You will never get my business ever again. read more

This dealer is a joke they will not warranty a known engine problem with the oil pick up. They are more than willing to take your money but refuse to step up and warranty a engine, I bought the car a year ago and ended up selling it after getting another dealer to take care of me read more

I always had bad experiences with Caldwell toyota in conway Arkansas. I don't even know where to begin. Let's start with service department, I'll share my one experience, once I took my car for service. Service department person asked me if I want them to check my car before oil change? I said ok if there won't be any extra charges, service person said ok I'll have them check engine and other related area. Later my car was done and I looked at the bill, I saw extra charges. I was furious and asked at check out why these extra charges? Check person said it's for service we checked your car thurley. I said you should tell about this before.... they still charged my card, since then I haven't been there for any services. My second experience was when I went to purchase the car, I wasn't keen to go there but my wife said we should give them another chance. Sales person quote my car half price than value on carfax (trade value). I asked why he said this the price on my system. I said I've done my homework before I came here, I showed him the price on carfax, my car is in perfect condition, just a little paint (because of sun damage) it is hardly size of quarter. He said it is what it is. If you like you can go elsewhere. I'll never go there I just thought I should share my feelings. Thank you for reading my review read more

I have decided to buy a new car. I went to Caldwell to get an oil change and rotate the tires to be fair to the new owner of my car. I also stated to a Gary Hinson that my a/c was not running. I went looking at new cars in their lot. I had been using Caldwell for some years servicing a Lexus and a Solara. Mr. Hinson found me in lobby and told me that there was little freon and they needed to purge the system and recharge. I told him --yes. About 45 minutes later he said they had found that mice had invaded my wiring and chewed through the wiring. Mr. Hinson took me to the back where the mechanic was. The mechanic showed me some chewed up wiring and told me that it was going to take him a minimum of 20 hours to repair and possibly far more time @$110. per hour plus parts, so my guess was my bill was going to be $2500-$3500 or maybe more. The next day I returned to the dealer, and because I had been a long time customer and was going to have a large repair bill , I felt it was a reasonable to ask for a loaner. I live close to the dealer and wouldnt be driving much. Mr. Hinson said "no" and because I didnt buy the car to be repaired from them. I asked him to ask the service manager------He did---and a Mr. Andy Lamb also said "no" I was dismayed as #1---I was a long time customer, and #2 I was fixing to have a large repair bill with most of this labor. Good to know how valuable a customer I am to this dealership. read more

Caldwell Toyota in Conway is absolutely the best place to buy a new car. It was such fun and our Sales rep Beth Millsap was phenomenal. She went above and beyond to help us even select our new Highlander. Just make sure to ask for Beth, you will not regret it. Even the owner, Jay was right there to help as well! It was the best experience ever. read more

Thank you for taking such good care of my mother's (Katherine Matthews') cars.

I bought my daughter a 2010 528i. I was more than fair on the price and later found out the features they advertised were untrue. They also did not disclose the fact they had some work done on the engine, which has now failed! They knew we'd be left holding the bag and didn't care. That's just unscrupulous Behavior!! Down right thieving!! read more

Caldwell Toyota has taken such good care of my mother's two cars (4-runner and my old Prius). I live in Colorado so it is so great knowing my mother and her cars are in such good hands. They always find time for her and are really good people that you can TRUST! read more

Caldwell Toyota has the best service department I have ever been to. They are always accommodating and do far more than any other Toyota service department. My latest example is my 4 Runner air bag recall. They had the bag replaced within 2 days. I am still waiting since the recall was announced for Mccarty Toyota in NLR. I was told they would "call" me when the one they were ordering me comes in. It was suppose to take 3 or 4 days. Never a call Last week my car would not start. I tried everything to start it. When I called and talked to Andy Lamb he figured out over the phone that my key wasn't programed. I got another one of my keys and it started immediately. I went to Caldwell the next day and Andy Lamb got it programed. I will never go anywhere else. I will try my best to buy all of my cars from CALDWELL CALDWELL SERVICE DEPARTMENT IS THE BEST!! read more

Great Experience with Dakota Rodgers and the rest of the staff at Caldwell Toyota! They stayed late for us, were willing to work with us, offered us a competitive price, and now we're in a Tacoma that we couldn't be happier with! Thank you, Caldwell! read more

5 months ago I came here I was going to buy a car they said no way your credit is horrible .. ( not true) in that 5 months I bought not one but TWO brand new cars both with less then a 2.89 apr . I brought my new Camry that I love in for its first service ( since I bought out of AR ) my car just hit 5k miles I don't need to trade it in. But I have a approval thru Toyota I was like I'll consider looking at a Tundra or sequoia I went out side was looking at the truck was 100% ignored as I sit here now waiting on my car to be serviced again still completely, and totally ignored! I guess I'll have to buy from Ca or Tn again if you see someone that has money looking at a high dollar truck spending time with it at least be like hey what can I help you with ?! Or are they just that overly confident they will sell a car from a online lead why bother with a walk in?! 0 out of 0 and when I brought my car in the service advisor was even rude because how dare I come in early for my apt ?! read more

The service department at Caldwell Toyota is top-notch! I am very thankful to the manager there, Andy Lamb for helping me out with a tire issue today. His staff went above and beyond to get me fixed up quickly and on my way again. I love how they always take care of what I need and even give free rides back to work. Thanks so much! read more

Don't take my 4 star rating as a insult, it's actuall a high compliment. The Army taught me that there is always room for improvement and the only way I give 5 stars is if you Wow me off of the planet by excellant service every time we meet. With that said, I recently purchased a used Toyota from Caldwells and I must say that I enjoyed my buying experience with them. I delt with Dalton and Hugo and these gentelmen did an outstanding job. They did not pressure me to buy which I cant stand from a salesman, they were knowledgeable and patient. They showed me several vehilcles and gave me time to review each one until I made up my mind. This is the way buying a car should be, no pressure. So I was able to made the right choice for me and not just make a sale quota. I hope the service department recieves a 4 star rating like the sales department did. We'll see! read more

Interesting filtered review. I gave Caldwell one star instead of zero hoping my review won't be filtered. This is the honest truth about my experience there. Caldwell sold us a brand new car with no title, for starters. They sent a letter that actually said, "The title has been lost." It has been a major hassle and we still don't have a title. I have never been able to reach anyone there by telephone; a machine answers and nobody ever calls back. Having decided not to use them anymore, I called to get a comparative estimate on a replacement key for my Toyota. Of course, they didn't call back, but I finally reached someone by email. Their estimate was, get this, $65 MORE than another dealer. For one key. I love their motto: Caldwell Cares. read more

First service appointment on brand new car. Well the word rude and the phrase customer no service come to mind. The parts dept was average both times I used them. The worst thing is you can never get anyone to answer the phone. I will say its a very nice store I just wished the customer service was as nice as the building. read more

Well, you had me at Hello! After disappointing service visits to our "local" Toyota dealership...we decided to try another and the 20 minute drive from North Little Rock to Conway was WELL worth it! Met by a smiling Dennis Fisher..ready to take care of us! Quick, friendly, eager to address ALL our issues, with a prearranged "cooling" loaner car waiting ( we planned lunch for our visit). The facility is beautiful, comfortable, impeccably clean, Green design, & lunch directions from friendly Carla were helpful! Great team! We're ecstatic! I think our Avalon has found her new "BFFS"! Thanks Caldwell for putting "customer" back into "service!" read more

I have yet to receive any additional payment from your dealership. Nor have I received the Visa Card from the promotion you were running. Lastly Will failed to reach me due him calling the wrong number. He finally got the correct number from me after the sales manager called and told me Will was trying to reach me. read more

This is my second review on Caldwell Toyota.  The salesman asked me to do one before I picked up the car.  When I picked it up the 5 star went to a -10!  This is part of what happened: I signed papers on this car on a Thursday and had to transfer money and would bring cashier check on Monday and pick up car. Most horrible experience of my car buying life. Car had many problems. Hood was eat up with dozens of spots that the sales and I thought was dirt and would be detailed. Something had eaten through the top coat, paint and into the metal. Door had been replaced and I had to bring it to their attention. I find after several notes to Mr. Caldwell that the manager Ryan knew about these problems before I bought the car. I told Mr. Caldwell this and he could care less. I found that the door had been worked on or replaced and a woman covering for Ryan called me a liar and I showed her where there were finger prints in the paint and she said she thought someone might have had glue on their fingers and it eat through the top coat. That was beyond stupid. I had to threaten to go to the AG office to get my money back. I was lied to over and over and when I talked to Mr. Caldwell, he was the worst one of all! RUDE! When I asked for a cashier check, so I could cash it right away, Mr. Caldwell informed me it would be a personal check. I told him my bank would have to hold it for 7+ days and he said well I could go to his bank and get a cashiers check and I had to talk to the Branch Mgr there to get this done. He knew the rules on checks and they knew I was without a car. They caused me all the trouble they could. read more

we bough a 30k tacoma and the sale man and manager was pressure us to close the deal. after the close the deal they didn't want to know us no more. i told them to there face . we told them to there face they will get a big F on the survey from toyota survey. they can kiss there bonus good buy from toyota.. and also told them we will never buy a car from this dealer again. read more

I've bought many cars in my years and this was seriously the most pleasant and easy car buying experience I've ever had. Every other car dealership should look to Caldwell Toyota as a model on how to treat customers and handle transaction. Thank you guys. You've made an impression on me and will always get my future read more

I like to think everything at a car dealership is negotiable including accessories. I went into the dealership earlier today to purchase some floor mats for my wife's car. These floor mats were $98 with tax and shipping on EBay. I told the guy behind the counter I'd buy from him right now if he could match the price. What he didn't know was that I would've bought them from him had he taken off anything. His response was $108. He wouldn't budge $1. I stared him down for 20 seconds waiting for him to say $100 or $105 but he just sat in his chair and said nothing. So in return, he got nothing. I love what you do for me, Toyota! read more

We were referred to Darius Roberts by a friend and he was awesome to work with. We live 2 hours away and Darius took the time to do all the work over the phone and by email prior to our arrival. That made our car buying experience so easy that it took no time to make our purchase. He also took extra time to go over all the options and made car buying a easy and enjoyable time for us! Thanks for everything Darius!!! read more

Very frustrated with this dealership. Terrible salesmen, managers and higher up's have terrible attitude problems. Had to jump though hoops to get anywhere with them! I finally gave up on them and went to a different dealership. Would not buy from here! Go somewhere else! read more

We have bought multiple vehicles from Caldwell and have been very satisfied with our purchases. We have shopped around and have found that Caldwell gave us the best deals on our vehicles. Jonathan was my sales person. He is a no pressure salesman and that's what I like. He helps you weigh options and doesn't just talk you into something that you don't really need. They have always been great with prices, no back and forth that other dealers have. Overall my experiences have been great and will continue to buy vehicles from Caldwell and Jonathan in the future. read more

I bought my new car from Caldwell Toyota. First, their advertised finance rate didn't apply to the car I bought. Even with an 830 rating, my interest was higher than any bank in town. The sales experience was good but I haven't been able to reach my "service-oriented" salesman since then. He's off, in a meeting, or just doesn't return my messages. I needed some information, asked for a used car manager and got a salesman who blew me off with an offhand answer rather than answering my specific question. The first 2 experiences with the service department were good then 3 months ago at 9400 miles they began calling to set an appointment for the 10k service. I finally gave up and made one for 2 weeks in advance. I sat there for 1 1/2 hrs then left for another appointment with no service. I set another appointment for 2 weeks ahead and told them to not leave me sitting there again. Finally done today but it took another hour. What is the point in making appointments if you don't intend to honor them? My time is valuable too! As soon as the free service is over, I'm gone!! And you can bet I won't buy there again. I'll stick to Smith Ford where they care about customers and their time. read more

I have had my Camry with 330,000+ miles serviced at Caldwell Toyota for quite some time. They are friendly, courteous, thorough, and prompt. If I have to wait for repairs, they give me a loaner Toyota to drive. I have just purchased a new car. After going to all the high-volume dealers, Caldwell not only gave me the best price but treated me like a friend. None of that foolishness the "big boys" try to pull. At Caldwell Toyota in Conway, I got a good deal on a great car, and I already know their service department will take care of me. Such a dealership inspires loyalty. read more

I purchased a Toyota Highlander from Caldwell in 2008. They sold me an extended warranty at over $1,800 with the verbal assurance that it was fully refundable at the end of the 6 year contract if we didn't use it. What we found out after the fact is that we were required to still own the car after 6 years. This was misleading and we weren't informed of this at the time of purchase. So, my refund was refused and they have my $1800.00. I've been ripped off. I'll never do business with them again. read more

These guys do great work! Excellent communication throughout the process, and they are very accommodating. My vehicle is always clean when I pick it up, and this is the fourth vehicle I have owned which was purchased here. My loyalty will continue!!! read more

Great place with great people! The building is nice the people are friendly and very helpful! I drove 2 and a half hours from Memphis TN to buy a used car and my salesman Dakota Rodgers went above and beyond to make sure that me and my wife got what we wanted and were comfortable while we waited to go to finance. I would buy here again and highly recommend this dealership to anyone wanting to car shop! It was well worth the drive from Memphis you won't be disappointed! read more

Terrible! If I could give zero stars I would. Where do I start about the service department. I used to have my oil changed here until I had items stolen out of my vehicle and then 2 times I have had my oil changed here they said my cabin filter needed changed when my husband had just put a new one in it a week earlier. They don't even check it. Also the girls that answer the phone are rude and not helpful. I needed some help with my vehicle. The girl at the front desk said she'd have someone call me, they never did. Before all of this, my husband bought a car from them and was promised a free oil change. When we called to schedule it, the service department said they don't do free oil changes. I gave them the name of the salesman and what do you know... the guy didn't work there anymore. Also my husband has taken them a coupon for a discount on an oil change and they ended up doing a full synthetic which cost him more than if he'd went somewhere else. We have given this place chance after chance thinking we'll get someone good but the whole place is terrible. I'd spend the money on gas and go to Little Rock or Fayetteville Toyota dealership. read more