Three times in a row now we've gone in for tire service and had either cross threaded lugs or…read morebroken studs. I'm not sure what ape they have back there cranking down the lugs to 400psi or what Nascar pitboy wanna-be who doesn't know how to start the lug with his hand, but they clearly don't care. Sure they'll pay to have it fixed, but Id rather not have to spend 1-3 days having work done on a vehicle every time I go in with a flat or rotation. Unprofessional, untrained. A copy paste reply isn't going to help, you had more than 3 chances to get the issue straightened out with your employees and management. I will not be back regardless. This is a bad business.

Took our airstream here for new tires. Were told they have done campers before but when we got ours…read moreback the fresh water tank was dented in from the lift. Would not recommend going here for your camper

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.

My family has been using Austin Brothers to service our fleet of used cars for 20 years now. They…read morehave proved themselves trustworthy over and over again.

By far the best prices for tires in Conway. The staff is extremely helpful. Just bought my second…read moreset of tires from them.

R&D is GREAT !! Super friendly and they do a great job…read more.. They can get you in the day you request.

We needed new tires, called Zack and he was honest and informative. He ordered our tires, got them…read morein the next day. Very fair prices. We I went to get them installed, I expected about an hour wait, like the big box stores, nope. They were a precession team. Got them on and me on my way very quickly. Thank you for doing your job so well.

I absolutely can not put into words how great my experience was with Big-O tires…read more We were traveling back to Florida from Arkansas. Had some issues with trailer tires. Googled "Tires in Conway, Arkansas". Big O was the first to pop up. And from my experience, for good reason. I called and asked for a quote on 4 specific tires. The salesman, quoted me a price. But then asked me if I needed those specific tires and what I was using them for. I told him they were going on a trailer and my situation. He recommended a cheaper tire that was better for my trailer and had better reviews (I googled the tires and checked). I told the salesman we were traveling and my dilemma of needing to get back to work in Florida. From the time we pulled into the parking lot until the time we pulled onto the hwy was 38 MINUTES!!! I time everything (I is a weird quirk of mine). I absolutely can not say anything positive enough to reflex my experience. Josh was professional, courteous and helpful. Both on the phone and in person The technician (I can not remember his name but he used a Hart impact wrench and we discussed it because I was considering getting a couple of them). that did the install was awesome as well. Just very pleasant people to talk to. They could have been rude and taken advantage of me and my situation (which is what I 100% expected, but they did not). I honestly left feeling like there was hope for this country in the fact that not everyone has lost their minds. Just because of how friendly Josh and the technician were! If for any reason my family decides to move to the area around Conway, AR, we will definitely use Big O Tires for tires!!!

I took my car here for a new ac compressor in 2022. Was told that the only way to get the warranty…read morewas to get a new condenser as well. I agreed and they put it on. A week or so later, I'm back in there to get a second compressor because they overcharged it with freon and burned it up. It works again for about a week before it goes out again and I am so frustrated that I don't take it back to let them look at it until this year. Choosing to suffer through the heat wave of '23 with no ac simply because I didn't want to deal with the rude guys at the desk. I only returned this year at the urging of a coworker who agreed to come with me to attempt to get this sorted. They said that all the parts were lifetime warranty which was another reason I chose to go back. They found a leak in the system and replaced a valve as well as recharged the system. It worked. Until it started blowing hot again. So, today, the same coworker and I take my car back to get them to look at it. The guy who gives it a look this time accused me of taking it to another shop all because the condenser - that they put on in 2022 with the original compressor- doesn't appear on their records. I told him that I hadn't taken it to another shop but he wasn't believing me and essentially told me that my warranty was void. I will not be returning to this business. And I will warn everyone about this experience.

They are Amazing, they got right to me as soon as I walk in the door. Fast and Friendly as well and…read moreGreat on their prices. I recommend 10/10. Go see them at RNR tires in Conway Arkansas

Went to get an alignment and rotation since I do a lot of driving for work. Went to pick it up…read moreafter two hours and the wheel was not aligned and the truck was grinding when going straight. Called the store back to tell them something was wrong for them to tell me to bring it back. They assessed it again and determined something was not right. They took it back and after 3 more hours they called me to tell me they could not get it to hold and alignment. After arguing with them that my vehicle was perfectly fine when I took it in. I was then asked why I brought it in if it was fine. Where I was then laughed at for telling them you are supposed to align every so many miles. The "manager" who was the one who laughed then said you only get them done when they are out of align. They keep insisting it is my fault my vehicle is now broken and they can't fix it becuase they don't do that work.

Best customer service I have experienced in a long time. Would def recommend. They close for…read morelunch but will work you in. 5 FULL STARS!!

Great fast and friendly service. They tried to be reasonable price. They provided a ride to workread more

Traveling through Conway AR & I needed a tire repair. I ended up needing new tire because it wasn't…read morefixable. The guys at Robert Jr's did a great job putting on my new tires & calibrating my tire pressure sensors. We got a really good deal on 4 new tires. Fast service Friendly & helpful servicemen Good pricing

Unfortunately I cannot recommend this shop. especially if you're a female…read more I went in to get a simple patch for a nail in my tire and told they were dry rotted and would not patch. ended up with four new tires and two new front CV boots. 1800 dollars later, I leave the shop and realize that my driver window button is missing from the door panel. couldn't roll my window up for over 24 hours and then I found it underneath my seat with the connectors broken. I will now have to buy a whole new unit for my door just to be able to roll up my window. On top of that, I had three missing valve stem covers and have proof that it left the shop this way. they're nicest can be when they want to offer you a payment plan for almost $2,000 worth of work but can't keep basic things about your vehicle intact. I would definitely recommend any other shop in town and reading reviews before you go. Don't always take someone's word because you'll end up in the place that I'm in

These people are awesome. We drove in late on a flat and…read morethey were already closed. The gentleman came up to us and asked us if we needed some help. Then to my amazement he turned around and reopened the doors for us. The guy's a little slow but you can tell his legs giving a lot of problem. After he got started he made us feel like we're part of the family he talked to us while he was working he kept us laughing the whole time. When he finished we're expecting this real high bill after hours at all. And the only charged me $38 with the disposal for really good looking tire . He smiled, then told me to have a safe evening. When we left there it felt like I was leaving a family member's home.

So great, a real lifesaver, helped us when we had a blowout during a move. Found a replacement tire…read morefor the trailer in the evening and had us back on track fast. Now we know a business we can trust in my son's new hometown.

poor service, the employees here do not seem to know what they're doing and will mess up your…read morevehicle. I've came here for oil changes and they tightened my cap on so tight, the next time I needed an oil change, they told me that I needed to go to an other auto shop to fix the cap that they overtightened. I also came here for new tires and they messed up one of my tire sensor that I had to go to another auto shop to have another shop fix my sensor. When I asked for another service, an employee at the register told me that they don't offer that service. I pointed to the list of services they had posted on the wall behind them which listed the service. The employees don't even know what they offer. The employees at the registers are hard to find too, they take so long to come when I'm trying to pay to leave.

I was on the interstate having issues with tire pressure. I'm not familiar with this area so I…read moregoogled Walmart Auto and made it to these guys. They were super friendly and helpful. So grateful they turned a stressful moment into a pleasant experience!