Been coming here for years!Great customer service. If you're a loyal long time customer they will…read moretake care of you just reach out with any issue through instagram.

I wish I could leave. No stars . Have spent $100's here bought my boyfriend a knife as a gift. the…read moregirl didnt check it and I don't know about knives, when I gave it to my boyfriend he noticed that it wiggles and wont lock. The owner was beyond rude and said he would not exchange it. I wasn't even asking for my money back. I was going to just get another one, but he said he will not exchange it because I could've done something to it. I came back within an hour or two made sure to come back the same day.. horrible customer service and now I'll take my business elsewhere to the many other smoke shops. Their stuff must be a little cheaper because it's bad quality. It wasn't the girl that was working fault I'm more thrown off by the owner being so rude and not exchanging a $20 knife, not exchanging a vape makes sense but a knife he should honor his products.

Let me just preface this by saying I am an Avid Nectar Collector Enthusiast and saticoy Smoke Shop…read moreis heaven on earth when it comes to Nectar Collector brand name products Sam is the assistant manager and he is absolutely amazing definitely my favorite employee working there he's so knowledgeable and constantly looking to improve himself I have been to every NC certified retailer in sfv and Saticoy Smoke Shop is the absolute best place on the planet not just for glass enthusiasts but for literally any and all your smoke/vape needs Sam and Harry are always taking amazing care of me. They've even gone as far as to stay open past closing for me to get there and And then wait close to an hour for me to make a decision on what I plan to buy that night I must say they go above and beyond for their customers my opinion they treat me more like family than just Customer. Sam is always texting me new products as well as letting me know when Old products are back in stock. I can't tell you how much I appreciate that not to mention They will find anything you're looking for but If you want it chances are they've got it and if they don't they will find a way to get for you Harry is a true boss not just with his demeanor and personality and he's really stepped things up he has this place running like a well oiled machine from vapes to rare glass to custom hand crafted accessories made of repurposed vintage luxury LV, Gucci, MCM and much more this is isn't your average Smoke Shop. It is the PINNACLE of all smoke shops, and definitely at the top of my list when it comes to where I take my business I've been a loyal client for as long as I can remember, and once you come check this place out, you'll understand why

Terrible customer service. I was ignored while waiting for assistance. And when I asked for an…read moreprice for an item, the young gentleman working Friday, April 17th, said rudely, "The price are listed on the side" I will never go to this shop again and I'm telling my friends and family not to do business at this shop. Worse experience of 2026 for me at a smoke shop. This shop is shady shows you a paper of illegal cigarette vapes they sale for you to pic from and then they bring the cigarette vape flavor you choose from the back room located behind the glass table left of the incent display. They have illegal stuff there. The owner knows about it. I seriously wouldnt be surprised if they get shutdown for selling cigarette vapes illegally in California soon. (Flavored nicotine vapes sales are illegal in California) Also, EVERYTHING is way overpriced in the shop which is an extra insult to injury, that and the neighborhood and surrounding area is really bad, so be careful. Don't get ripped off and cheated, go somewhere else. Have a nice day :)

I hate to do this, but I came in today to buy a vape and then I ended up purchasing two. The person…read moreyou see in the picture is the one who assisted me (more like hindered me.) he told me to open the packages and test them to see if they work I was on my lunch break. I had time to spare so I did as he suggested. One of the vapes worked no problem there the second one did not work. It seemed that the battery or charge mechanism defective. The clerk asked to see the item and wanted to charge it. I said sure he charged it for about a minute and it still did not work. I asked for a refund or exchange and he said no, he won't do that. there is some back-and-forth as I continued to impress upon him my lack of faith in that product once it was " charged " and if I left home and it was not able to keep a charge, I was out of luck. I paid for a product that was defective so I must get a refund or an exchange for a product that works and he continued to say no. there is no information about all sales are final or buy at your own risk. Why would he have me try the item in the first place if he was just going to not Offer any recompense for a defective item. What he did is illegal.the people behind me said this clerk is like that, difficult and give people a hard time. I asked for a receipt and I left once I got that. all I request is a refund or exchange for an item of equal value because what he committed was THEFT! There may not have been a sign posted so I am saying it here : BUYER BEWARE

I like you guys and I like having real cigars around the corner but if you keep closing 15 to 30…read moreminutes early I'm going to start taking the bus down Reseda and buying my cigars at my next favorite place. Today was the straw that broke the camel's back. I walked over to get three more cigars and it was exactly 7:42 pm and your doors were closed again. If you advertise being open till 8:00 pm., that's what I expect

I didn't know this place was here. Lindley and Saticoy is not a bustling commercial intersection…read more This is easily the closest smoke shop to me. The place is clean and well-stocked. The manager was friendly. This shop has a better-than-average selection for those of us who roll our own. Several brands of loose tobacco - not just Red River, but including American Spirit. I bought a box of Zig-Zag tubes (which I had never seen before). If I fall behind on rolling my own, I can get a pack to fill the gap for less than $8. out-the-door. 5 stars ++

I came to this smoke shop purchased a strawberry and cream elf bar disposable vape and the battery…read morewas staying on to long and with only a couple hours the flavor tasted burnt. The owner was unwilling to do a replacement of my item and offered me a 40% discount to spend more money on an item sold in there shop. I personally do not recommend this shop to anyone there super unprofessional and have no concern for their customers I will never support there. Business as I was dumbfounded at there choice to not refund the sales associate was rude with me and said I was waisting his time as I was writing this review in store after he spoke with owner and owner decided not to refund . Thanks , Anthony

I was driving by looking for a vape shop and found Ali baba smoke shop. I'm so glad I stopped by to…read moresee all of the varieties they had to offer and also the lady helping me was so sweet and patient. Prices are good and I'm very happy with my buy. I will be buying all my vapes from Ali baba from now on. Thank you!

Drove all the way over here because website says it's open till 9 and they are closed at 3:45 in…read morethe afternoon.

Enjoy coming to Smoked Out smoke shop every time. The guys are nice and friendly and stock all the…read moretop shelf vapes, bongs, hookahs, cigarettes, and accessories. They got snacks & drinks too!! Very clean inside with cool artwork and lights, good vibes. The guys usually give discounts when you buy multiple items which is always an added value. If you're in the area I highly recommend!!

I've been coming to Smoked Out for a few months now, and it's one of my favorite smoke shops. I've…read morebeen using Zyn for a while now, and I love their consistent stock of Zyn products and the selection of flavors too. A very friendly and inviting environment, service is amazing. The prices are great, my main reason I keep coming back.

I walked in the shop and I was surprised with the amazing collection they got! Pipes, bongs, vape,…read morewhip it, puffco, all the blunts you need and all the accessories! I like to support family owned businesses because they treat people in a nice manner! I bought a vape and cbd gummies! Definitely returning for more smokes soon ! Thank you R&R

Love the dudes here! Roberto is always having great prices on the disposable vapes. They have all…read moredifferent brands and flavors. Definitely recommend!!

We swing by here sometimes to get candy or other random grocery items, and the staff is friendly,…read moreand there is a great variety of items. No complaints!

This store has employees that don't want to help you, for example I buy a lot of lottery tickets…read moreand they give you a problem for asking a question on the tickets.