So if you read my review from October 2025, I really blasted this place, and I don't normally do…read morethat on yelp. After my review, the customer service team reached out to me and gave me credits to use at COSM which I felt was a very fair gesture. I went to see Charlie and the Chocolate Factory a few months ago, and my girlfriend and I had a blast. The food was great, the servers were nice, and there was no Dancing with the Stars Reception making a bunch of noise behind us LOL. I definitely recommend this place. The fact that establishment actually responded to my complaint and made a very nice gesture to rectify the situation shows a class act company who cares. We will definitely be coming back! Thanks again! Michael

Cool experience! It's like 4D in the theaters but better! We got our IT inspired drink called the…read moredancing clown which is tequila reposado, strawberry syrup, black sugar rim. The other was a vodka soda but I didn't get that. We got the popcorn which was kettle popcorn, cotton candy, and chocolate red syrup, cherry sour candies. It was okay but the presentation was 10/10. They have multiple bars here, they validate parking and it's very spacious here. For 2 people it was $100. Our tickets were $51 each but we got 2 cocktails ($36), side of fries and the popcorn ($18). I was so nervous with what seat was best to get but I loved our view. I'd come again, just wish they had more movies playing here and not only 5.

Excellent service and great seats at the US Open Tennis Championships in NYC. I highly recommend…read moreBill for any tickets rather than going to Ticketmaster.

Bill is an honest man...if you can personally get better priced tickets from a hook up he will tell…read moreu the truth on which way to go

I would never buy tickets anywhere else. The owner, John, is the only employee and he delivers…read moreexceptional service. He can get me tickets for any event in America and usually has them to me the following day. Give him a try, you won't be disappointed.

Great machines, staff, and vibes. The machines are very well maintained. A good mix from different…read moreeras.

Great selection of pinballs... and retro arcade games. Family friendly atmosphere, yet has a super…read morefun club / lounge vibe as well. Cool place to hang out on weekends & weekdays. I highly recommend this place

Concert Mama is my go-to when it comes to concert tickets. She prices them way below Ticketmaster…read moreor Stubhub, and she's so friendly too. I was apprehensive at first, but after talking to her extensively on the phone, I realized that all my fears were unwarranted. She is an honest, upstanding gal who just wants to spread her love for music with everyone. When I was having trouble printing my tickets, she would even call and follow up with me just to make sure everything was going smoothly. She even texted me anticipated set lists and warned me about projected traffic going to the concert venue. If I ever have any other concert ticket needs, I am going straight to her. I trust nobody else. I highly recommend her. Excellent service, even better customer support - she's reachable by phone, text, or email! I love her!

This is the way to go! Concert Mama can and will get you tickets to any concert you want as long as…read moreyou let her know what shows you want to see. She doesn't charge you overage fees or extra charges or a bunch of different fees like all the other ticket source companies. I've now purchased over 8 concerts with concert mama and her prices are way less then other ticket companies I now use concert mama for all of my ticket purchases and don't even bother my time doing it myself

I got an email for a promotion for a one day park hopper ticket for $139. I'm not that good online…read moreand purchasing things so today 11/12/25 my mom called the Disney Guest Relations for tickets and at first a kind lady named Christina helped us with our code. She was very nice and helpful and then transferred us to someone in buying tickets. Sue the lady who was helping us purchase tickets was the most wonderful, kind, amazing, sweet helpful lady. We kept having problems with all this stuff we both don't understand, but Sue was so calm, patient and helped us. We had to go and figure things out and when we called back and to our amazement we had Sue again. She again couldn't have been more helpful. Then she even went out of her way to help us with our ticket relations. The entire time we spoke with her from start to finish she was a huge blessing. My mom and I were so happy and she put a nice start to our day, week and month since it's been challenging. Sue was like our own Disney Angle. I highly hope that others have the privilege of interacting with Sue as well as Christina. I hope that they get the acknowledgement for being so wonderful and made our day one of the happiest of days because of these two lady's.

Mm had a few issues with purchasing and code and rsvp.. and a whole mess! Not sure if I'd use this…read moreagain.

I purchased my tickets from a third party website that directed me to Mike's Tickets. Just minutes…read moreafter I clicked the confirm button I received a phone call from Mike himself. He called to notify me that he was going continue with the transaction and charge my card. I was actually pretty impressed that I received a call. I also noticed that he was near by and I asked if I could pick up the tickets in his office rather than at will call. Mike was pretty accommodating and said that he would be in the office until 10p. After work I drove down to his office and was able to pick up my tickets without a problem. I just wish he didn't charge me the $15 "Will Call" delivery fee. Over all the process of buying tickets from Mike's was pretty good. I felt that the price of the tickets were marked up pretty high. But after doing a lot more research the price of the tickets are about the same as other sites. In the future I might buy from Mike's again but I would look for the best ticket deal before any purchase is make or buy earlier.

Their website is a bit misleading. The fees aren't included until AFTER you enter your credit card…read moreinfo. It makes you think you're getting a deal but really it's exactly the same prices as any other online ticket broker.

The kind tickets is the best So happy with all the events…read morewe have purchased m, thank u

No issues. Super helpful. Reasonably priced compared to others.read more

I rarely leave negative reviews, but this experience was disappointing from start to finish…read more Check-in was advertised for 4:00 p.m., but we didn't get our room until nearly 8:30 p.m., costing us hours of the vacation we paid for. Throughout our stay, we requested basic necessities like fresh towels and soap refills, but they never arrived despite multiple requests. On checkout day, housekeeping walked into our room at 9:00 a.m., a full hour before the 10:00 a.m. checkout, while we were still getting dressed. Our privacy was completely disregarded. I was also repeatedly singled out because of my service dog. Multiple employees yelled, "You better clean up after your dog," even though I was visibly carrying waste bags and had done nothing wrong. It was humiliating and showed a lack of training on how to appropriately interact with guests who use service animals. To make matters worse, I unexpectedly started my period and needed pads before the gift shop opened. Because the resort had no way to help and the trams were so unreliable, I had to walk all the way down the steep hill just to get basic hygiene supplies. For a resort of this size, that level of guest support is unacceptable. The most concerning part of our stay was the Russian tortoise in the kids' center. I am the founder of The Wise Frog Reptile Rescue and have spent more than 11 years rescuing and rehabilitating reptiles. The tortoise appeared to lack proper UVB and heat, and its shell was in alarming condition. I brought my concerns to staff, but they showed little interest in addressing them. My children were heartbroken because they immediately recognized the animal appeared to be in distress. An animal should never be displayed for children if its welfare is being overlooked. Between the delayed check-in, ignored requests, lack of privacy, treatment over my service dog, unreliable transportation, and concerns about animal welfare, this resort fell far short of the experience we expected. I hope management takes these issues seriously and makes meaningful changes for both guests and the animals in their care

Straight up, a FIVE-STAR venue! Online ticket purchases are a breeze. Parking is a non-issue with…read moreplenty of parking all around the theater. We have been there for bands, magic shows, seasonal shows etc. and have not been disappointed. The featured cover bands are the best! Anyway, walking into the theater is like walking into someone's home. The staff treats you like family! It is the complete OPPOSITE of all the stressful hoops you have to jump through at a large arena style event. The lobby is quite comfortable and has a lot of artifacts showing the amazing history of the resort. Will probably take a few visits to go through it all. One last thing. They made an error on their schedule which resulted in me having tickets on two different dates of the same event. Rather than send an email, they personally called me and gave me options that quickly resolved the issue! Although we've been guests at Welk's Theater for just over a year, I sure wish I had known about them sooner...

This is mostly for the VIP area. I'm at the age where I don't want to stand for an entire show nor…read moredo i want to push and throw elbows with fellow music fans. Bought reserved seats upstairs. Decent view of the stage. Great sound. I paid extra for premium parking. There is free parking within a couple of blocks. I think premium parking is worth it as I've heard there are predatory tow services that tow cars parked in lots of nearby CLOSED businesses. Douchey move. Enjoyed the show, food was decent "pub grub" but pretty limited menu. Nice selection of beers, cocktails and seltzers, really limited wine options.

Beware of towing! Paid $10 for parking and was in the wrong lot and car was towed…read more It would have been cheaper to Uber than pay $450 to the tow company in a crappy area of Santa Ana. The tow company demanded cash so had to go to an ATM in Santa Ana after midnight! Be very careful where you park. There is not enough parking for this venue.