Nelson and the entire focus property team are some of the most caring, responsive people I've ever…read moreworked with. They are extremely timely with any issues, they care about you and whatever situation you may find yourself in. Really thankful I can trust and depend on this group. Thanks guys.

NOBODY move to any of the apartments that this company 'Focus Property Services' rents out…read more (Speaking from experience) - I will list below all of the things that are terrible. 1. Get ready to be treated nicely and receive communication from all management at the beginning of your lease but get ready to be fully neglected the longer you stay. They only want you for your rent money. 2. All agents are terrible at communication. Siurabe, Nelson, Kevin - the entire property as a whole. Get ready to send emails/phone calls/text messages and receive no response if you're in need of any type of assistance. 3. All of their properties are poorly made (construction) meaning you will be able to hear all of the residents residing around you way more than living a comfortable life. If you love hearing the toilet flush from your neighbor, perfect for you. 4. When maintenance is being done in another residents unit- get ready to NOT be notified that they are shutting the water down and who knows for how long. They won't answer if you call the office- as I've said, they only care if you pay your rent. Overall these apartments are incredibly terrible, communication deserves a -0000.1, I would grant this a negative star if it was an option instead of "1 star". Nobody move here if you desire to have peace, a comfortable living, if you want to be happy and not stress. You will be neglected. The most unprofessional management to exist.

Mike and the Chou team was great to work with. They are friendly, thorough and very diligent with…read moretheir work. We love how organized they are with the entire process. My client couldn't be happier with a speedy and Smooth Process with them. Thank you Chou team for giving my client this opportunity to be a first time home buyer.

I had an exceptional experience and professional service in working with Mike Chou to sell my home…read morein Alhambra and here is why you should work with him, too! So, I actually found Mike through ChatGPT when I searched for top agents in the area, Mike came up first. After reading his reviews, I reached out, and from that very first call, he was exactly who he said he was: professional, kind, knowledgeable, and easy to talk to. I had interviewed a few other agents, but knew Mike was the right person to work with based on his track record and his kind demeanor. Selling my first home was bittersweet, but Mike made the process feel steady and manageable. His communication is honestly next level, always responsive, proactive, and patient, especially when walking me through paperwork and answering my (many) questions. Even coming from a commercial real estate background, I can say residential is a different world, and Mike handled it all with ease. Mike is a great agent, someone you trust, and someone you want in your circle. He is 100% authentic and sincere. I highly recommend him, you will not regret working with Mike.

I've been working with a young lady named Burkley for the last few months and she is absolutely…read moreamazing. Everyti I call her with some kind of maintenance problems she's right on it. She's very nice, respectful, very knowledgeable and always returns my calls right away. I'm very pleased with this young lady helping me.

I'm a new tenant, coming in as a replacement roommate on an existing lease, and I'm very impressed…read morewith the property management company's handling of the renewal process. Belsy and Valeria, have been incredibly communicative and helpful, walking me through every step. The background and employment verification was thorough, which gives me confidence that the company is serious about who they rent to and maintaining a good community. My experience so far has been very positive. I've heard great things about the tenant platform for paying rent and submitting maintenance requests, and I look forward to using it. I've already done my baseline inspection and reported a few minor repairs to Barkley the Maintence Coordinator, and her responsiveness was excellent, with a reply within a day! Just hoping the repairs will occur just as quickly. So far, so good! I'm excited to move into my new home and will be sure to post another honest review once the reported issues have been resolved.

*My review is for Wendy Hui*…read more My husband and I began our home search in January 2026. At the time, we didn't have a real estate agent and decided to attend an open house. Due to an incorrect time listed on Zillow, we arrived an hour early. Wendy was still setting up, but she graciously welcomed us in and took the time to show us the home anyway--and the rest is history. From the very beginning, Wendy was attentive and genuinely interested in understanding our needs. She took the time to learn about our non-negotiables, preferences, and long-term goals. She made such a positive first impression that later that same evening, we decided we wanted her to represent us as our agent. Throughout our home-buying journey, Wendy was consistently supportive, transparent about pricing and timelines, and incredibly flexible as our wants and priorities evolved. She was always available to answer questions, provide guidance, and help us navigate each step of the process with confidence. We ultimately closed on our first home in May 2026, and we truly could not have asked for a better agent. We feel incredibly fortunate to have had Wendy by our side. Her expertise, dedication, and genuine care made all the difference. We are so grateful for her guidance and support and would recommend her in a heartbeat to anyone looking for an exceptional real estate agent.

In my 30 years as a real estate investor and manager, I've done over 20 real estate transactions…read more Philip at Man Realty was among the best (if not the absolute best) agent I've worked with. He's professional, efficient, and responsive. He also knew exactly the correct pricing for our Monterey Park condo. This is a subtle, under-appreciated art. I've had agents pitch me unrealistically high prices to try to get my business. But then the house gets weak responses and goes 'stale'. On the flip side if they price it too low, it encourages an excess of low bids. Philip's pricing was spot on. I could tell immediately from the response: several solid offers on the first weekend, with one 2.5% over the asking price. We took that offer and closed within 2 weeks. No contingencies, no fussy last-minute changes, and no unreasonable repair demands. Exceptional all around... highly recommended.

Henry the realtor gave me the experience and also a knowledgeable lesson that helped me through my…read morehard journey. He is always there for me when I needed him like home inspection, applying for a loan, even just a 10 mins conversation with the seller he was there to represent me and went thru all my documents and explained every little details. He was very honest and kind all the way. He is not afraid to tell me the truth if something was not right and will give me suggestions on how to improve it. And of course Henry always had a great smile on him everytime we talk, basically he made my escrow process stress-free. Because he is organized and well prepared for upcoming obstacles. Henry deserves a rating of 10 out of 10. You guys need to contact him as your future home buying.

Thank you Henry for all your help definitely recommend! Henry was great to work with during our…read morehome buying process. He is friendly, patient, and always checked in with my mom and I to make sure everything was going smoothly. He reminded about important deadlines and carefully reviewed all the documents with us, the process was much less stressful!!

Considering it being my first time truly renting, Wesley and his team were very helpful and…read moreefficient. Wesley went out of his way to make sure we were doing well during the application process. He also followed up to see how everything is going in our new place. They make sure to going over everything and answers any questions without making you feel any kind of way besides comfortable. I'm very thankful for the opportunity and I am looking forward with working with them for long term.

Wesley is amazing and so helpful! He makes himself available for questions and has lots of…read moreresources.We look forward to having him manage our property.

Lived in a property managed by them for 5 years. Issues were always responded promptly and there…read morewas never an issue that didn't get resolved after one message and taken care of within a day.

Highly recommend! I lived on a property managed by NorthStar for over 5 years. The rent was always…read morereasonable and definitely worth every penny. This is mainly because the manager of the property, Mel, sets the highest standard for what a property manager/landlord should be. He was always readily available if we ever needed to contact him. He was extremely efficient in responding and sending someone out to our unit if we ever needed something fixed, replaced, or looked at. The best thing about Mel is that he cared. He cares about the unit your renting or staying in, of course, be he also made it feel like he cared about us which is an uncommon quality in landlords/managers nowadays. If you ever get the chance to rent a property managed by NorthStar Real Estate Group and Mel, himself, you have to jump at the opportunity. You'll be in great hands.

Communicates quickly and thoroughly. Trustworthy. Knows the business and area. Smart guy! Wants…read morehis customers to be happy above all and he works hard to achieve that. Highly recommend.

Regarding Douglas' teaser pricing strategy ... DO IT!…read more The strategy seems simple, but it's not nearly as easy to execute as it sounds. After discussing the pros and cons with Doug, he demonstrated that knew how to handle every possible scenario, which made us comfortable. My husband Curtis and I were a little nervous about it, but the idea that it would help boost the algorithm was too good to not try. We both checked in with ourselves (our gut feelings) and agreed that it felt like the right thing to do. Now I will say that Curtis and I did our part. Our motto throughout the whole listing and selling process was, "Leave No Doubt." We had remodeled our house about 18 months ago, so the house looks great. But we wanted to Leave No Doubt that this is the house they don't want to miss. What this meant is we made sure the house was as perfect as possible: clean baseboards, clean everything, fixed some messy/crumbling grout in the kitchen and bathroom, repainted a stained wall, repainted the front entry step, etc. We also spent about $2000 on plants / soil to update the front landscaping to match the "new" backyard that had been installed 18 months earlier. We spent $1000 to replace the AC motor, which may have lasted through the summer, or maybe it would have lasted two weeks. Now it will last another 10-15 years. (Value add for the buyer.) We cleared away ALL clutter in every room. Anything that was out of integrity, we fixed. We didn't want to have anything to hide. We wanted our house to simply be the best house available, period. Basically we knew that we had one shot to maximize our chances of getting the best price. Douglas is bringing his A-Game (photographer, teaser price strategy, Sharon's decorating suggestions, etc), so we needed to bring our A-Game to help Douglas do what he does best. We looked at this entire process as a partnership, and we didn't want to be the weak link in the team that brought our price down. We did our part ... and with the teaser price strategy, our neighbors were calling our house a "Disneyland attraction!" For all 3 open houses, we had about 25 people waiting on the sidewalk before the open houses even started. Douglas and Sharon were fielding inquiries about our house within 15 minutes of the listing going live on the MLS. We had our first offer BEFORE the open houses, sight unseen! They didn't even tour the house - they just submitted an offer at just above list price. While it was a lowball offer, Douglas could now use it to say he already had an offer over asking! We were grateful to have 16 offers by the end of the open houses, and so happy with the buyers who won. After seeing Douglas and Sharon in action, and hearing how they both handle conversations to tip them in our favor for the highest possible offers, I'm more than impressed. I'm in awe! Douglas is really really good at this, and he knows what he's doing. He and his whole team were great to work with, easy to communicate with, and answered all of our questions quickly. Bottom line, we trusted them, and it worked out better than we could have imagined.