The staff were incredibly helpful! and quick to answer all my questions, making the whole experience smooth and stress-free. Great service!

I go to this car wash anytime I need a wash. I have never had such exceptional service at a car wash until today. Steven was so friendly and honestly some of the best customer service I've had since living in the DFW area! read more

Tried to call but can't leave a message. A man with a beard that is reddish gives a hard pressure sale for you to buy a membership and belittles you if you do not. It has happened twice now. Very disappointing and will not be back. Do better. read more

Excellent service: very helpful staff and the car looks great. The only place I ever go in Benbrook!

My husband and I have been coming here since moving to Benbrook and the car wash works well and is always functioning higher than any other car wash company we've used in the past. Stephen, the manager, is such a gem! He always has a smile on his face and is greeting you warmly EVERY time we drive through. He keep us coming back! read more

Well, if you go tonight, you'll see that this car wash is closed. If you get home and realized that one of your tires is damaged it's probably because you've had your car washed here today. This happens when you have very incapable 17 year old child "manager" run your corporate company. They've already had several complaints before this happened to mine and still didn't close up shop. And to top it off, this child "manager" said they're NOT allowed to help you swap your tire while this is according to corporate policies. The site manager, Mike, was not "in-site" but I was able to talk with him with my persistence, and the other 17 year old boy was able to offer his help in swapping my tire. I have a membership with this car wash and this is an accident, I know, but I'm leaving this review because of the corporate incompetence of hiring children as managers that are incapable, inexperienced and remarkable inept. And the disrespect in this kid is unfathomable! (I won't say his name) And the kicker, they don't care, figure it out yourself. NO customer service! But the other kid though, Xavier, very respectful and kind! read more

Caliber Car Wash - Punched through tire! How does that even happen?!? - Car Wash Near Me - Benbrook, Texas

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I've had a membership here for maybe a year, came by today for a wash and Steven was such a joy. Made my day. Great Employee!!!

It's bad enough that they won't stop bothering you about the unlimited wash program, but the customer service sucks too I just had a Hispanic dude throwing his hands up and mouthing something off cause I didn't pull my truck in fast enough even though he was right in the middle of where I needed to drive my truck. If you want a good car was go to a blue beacon or something this place sucks read more

This review is from the new name at the same location. Now called Caliber Car Wash. This is hands down the worst car wash. We spent $10 and the wash left the front and sides of my car still covered in dust, dirt and spots. You think, hey at least there are vacuums. Wrong. The vacuums have less suction than my home handheld vacuum. There are cloths, multipurpose cleaner and glass cleaner for you to use but gosh this is a serious amount of effort. I spent 10 minutes scrubbing spots before I stopped and went home because it would be easier to do at home with my car cleaner. Take the extra drive and get over to university car wash who will dry your car for you and check for spots. I will not be returning. read more

Absolutely horrible place to get a car wash. From management to the kids they have working there, it is just an absolute nightmare. Kids do not care if you are not one the lane correctly, almost got hit because of their lack of work ethic and attentiveness. Canceling my membership ASAP! read more

If I could give zero stars I would. Let's just say the way this "manager" handles business is horrible. I signed up for the highest membership in October since it was a promotional at $25 for the first month. I can only go once a week when I'm in the area for my daughter's dance class. After 2 months of being charged $37.99 a month and never being able to speak to anyone on the phone I went in and asked to lower my membership to the cheapest option. The worker scanned my membership barcode and said it was done. The next month I was charged $37.99 again. I went in and asked to speak to the manager and was told "he just left five minutes ago". Okay no problem. Asked for a refund for the difference I was charged when I wasn't supposed to. Apparently only the manager can do refunds. So I requested to just cancel the membership altogether. The worker scanned my membership barcode and said it was canceled. Another month went by and I'm charged $37.99 AGAIN. I go back up earlier in the day this time and when asked to speak to the manager am told "oh he is inside" then a few minutes later "oh he just left." I requested the worker to call the manager to see if he could come back to make the situation right as I do not live in the area and was told he would call me the following day. It's been a week and a half and haven't heard from said manager. Such a joke! Do not sign up for a membership here. read more

I've had membership for about a year at the Benbrook location. More than half the time of gone in the arm is stuck and I have to wait for someone to fix the issue. Other times the place is shutdown altogether for technical issues. Today I went through and the arm didn't go up again. I rolled back and forth a couple of times that didn't help. I went ahead and backed up to leave and damaged my car in doing so. There's another car wash up the block called "Wash Me" that I take my other vehicles to. Always quick courteous service. Will take my business there. read more

Went in with no issues, came out with a bumper hanging on by a single screw. Management won't take responsibility because my car is older than 7 years. The staff told me it's happened multiple times this week, which I have on video. My $22/month car wash got me a $1000 deductible, but the manager said "just a bumper, not the end of the world". Got it. read more

Caliber Car Wash - Car Wash Near Me - Benbrook, Texas

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Be warned! Just wanted to let everyone know that we had a membership Caliber Car Wash in Benbrook, TX. However, recently when we had just rolled onto the track and were sitting still waiting to enter the car wash, their track malfunctioned which shoved the large SUV in front of us backwards multiple times causing the back of the SUV to hit the front of my husband's Cadillac, damaging the front grill, Cadillac emblem, and front camera. The manager and other staff failed to shut down the system even though they were right there watching the whole time the SUV was moving backwards towards our car. After we were hit, the manager told my husband to let him know if we wanted to file a claim with them. My husband told him we would check to see what kind of damage there was and then let him know. We got an estimate from Frank Kent Cadillac of almost $2,000 in repair cost for the damage, but when my husband went back to show the manager the estimate he told my husband he was NOT going to pay for the damage. Obviously, we canceled our membership with them, and we will be pursuing our options to get our vehicle repaired, but we wanted to let others know that this is is not a reputable business! They do not stand behind the damage THEY cause when their car wash malfunctions. The worst part is that the manager could have stopped this from happening by shutting the system down the minute the SUV started moving backwards, but they waited until our car was hit before the shut the system down. This was complete negligence on the part of the manager of the car wash! Also, my husband asked the manager for the name and phone number of his Regional Manager, but he refused to give it to him. Very shady! Review conclusion: Do Not Use Caliber Car Wash in Benbrook, TX! read more

Absolutely horrible. Did not wash my car, and it is new with minimal dirt. The one guy working told me I need to buy the most expensive wash if I want my car clean. He refused to let me run it through again and I had to back out of line. There is nobody that answers the customer service numbers. You must leave a message. Worst car wash I've ever been to. read more

Without a doubt the worst $18 car wash I've ever gotten. My car is still covered in dirt. Would have expected this at the $7 wash, but not for $18. Will not be returning. read more

Caliber Car Wash - Scum all over front grille and bumper after spending $18 - Car Wash Near Me - Benbrook, Texas

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I was involved in an accident inside the car wash last summer that was not my fault. the truck in front of me had huge wheels and it took the attendant 5+ minutes to even get them on the track. When we were in the car wash, the truck came off the track and I was pushed into it multiple times. They stopped the car wash and asked us both to drive out. An employee entered an "incident report" and said the manager would reach out to me because there was damage to my license plate and front bumper. After no one reached out, I tried multiple times to speak to the manager in person and over the phone. After finally speaking to him, he strung me along for weeks then finally told me there was nothing they could do and I needed to talk to the owner of the other car but didn't give me their information. I've had a membership here for over a year, so you can imagine my disappointment in the extremely bad customer service. read more

Firstly, this is my go-to place for getting my vehicles washed. Located on 377 in Benbrook, I can tell you that you'd be hard pressed to find a better place to get your vehicle washed for the prices they offer. (But, Shhhhh! Don't tell them that). For starters, you can get a basic wash for only $3! Yeah, just perfect for getting that bit of grime, mud or rain marks off your car on the cheap. From there, costs go from $5-$12 with options for extras if desired. For me, I typically get the $7 wash. Perfect to clean the wheels, shine up the tires, and the car looks great! Service is always friendly and professional when you drive through. Vacuums are clean, well managed, and can certainly do the job on even the dirtiest of carpet and floor mats. How the place down the street stays in business? I have no clue. Come in to Q Speed and check them out. Hands down, they're the best!! read more

Caliber Car Wash - Vacuum bays. - Car Wash Near Me - Benbrook, Texas

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This car wash stinks, I took my car through and it was still covered in dirt and bugs after, don't waste your money here read more

Caliber Car Wash - Car Wash Near Me - Benbrook, Texas

Do not go here, spent $25 to get there Caliber Wash and after going through once had to go back and get it re-washed. The entire back of my car was either not washed or had soap on merely a portion of the vehicle. read more

Decided not to go with the monthly plan to give it a try and for $25 the car was still dirty. It wasn't really clean edge to edge. I'd rather pay 65 bucks and have it hand washed by a much better detailer at my home or Business. read more

Generally the car wash has worked well for us. We had the $19.99 monthly unlimited wash plan, but once it changed from Q Carwash, our account switched to a higher priced plan that was $29.99. It's difficult to get it switched online, so I just cancelled the plan. I'll probably renew it when I get the chance, but for now, I'll just deal with a dirty car for a while. read more

The "customer service" since Q Car Wash became Caliber has been a NON - EXISTENT nightmare!! I was told in Decmber 2022 that my credit card had been credited the $22 that it was ERRONEOUSLY charged, BUT THAT was a lie, AND they've continued to charge it every four weeks since then!! They do NOT respond to phone calls or E - mails so PERHAPS THIS will get their attention ... ?! I WANT MY OVERDUE CREDITS, PLEASE!! read more

Their top roller arms came down and did over $2000 worth of damage to the roof of my pickup. I had heard a loud bang but thought it was just the roller dropping onto my bed cover. I didn't notice the damage for a couple of days and when I went back to tell them about it the manager told me that I couldn't even file a report on it since I had driven away. I cancelled my membership immediately. read more

Broke the plastic guard behind my tire because it got stuck in the track. Muck left all over the windows and chrome. Had to windex them all repeatedly when I got home. Now I have to fix the piece that is warped/broken behind my tire. Never had this happen at any other car wash. The vacuums were good. read more

The car wash itself is acceptable. However, ownership changed and my monthly rate was increased without my knowledge. I have attempted numerous times via phone and email for someone to contact me as I feel this should be credited to my account since I did not authorize an increase. Weeks have gone by without response. read more

**update** Generic reply on here, generic reply email from the same guy asking for my phone number. I replied that email communication is fine. (I'd prefer the documentation). I posted this exact same review on my neighborhood page and have near 100 complaints about the same car wash. There are numerous other posts with grievances about this place but the community is really rallying behind this one. I'm attaching some shots of the posts and complaints from other community members and what being planned to be done about this place. They actually have a sign out that says best car wash in Benbrook! read more

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This place is great. They have towels to wipe down the vehicle, compressed air to blow vents and under seat, and vacuums. The staff was very nice when I talked to them. Tight turn for my 1 ton truck but can get in just fine. read more

I haven't been coming to this car wash too long but everytime I come by Q is extremely helpful. He is polite and always has a smile on his face. It is always good to see him and his energy is unmatched! read more

I've used this car wash many times because it's conveniently located. It has never been great, but this visit was the last straw. The kiosk took my payment and the lane didn't open. I waited for someone to come and help, but ended up honking to get the attention of the one person working. He used a computer to open the gate. I'm not sure I even got the wash I paid for. I paid $18 (!!) for a car and wheel wash. My car wasn't clean and my wheels DEFINITELY were not. There's so much mud in the vacuum area that it's impossible to get back into your car without tracking mud, and the mat cleaner machines have been inoperable every time I've been. There was no rain in the forecast, but as I was vacuuming a storm rolled in. There's not even a rain policy at this exorbitant price?? read more

I subscribed to the $30.00 a month car wash and I am very pleased, I stop by about once a week, Vacuume a little ( not much attention needed since I do it weekly now) I am very pleased with the good job the car wash does. Very nice and attentive employees, I told several people at my job at Pratt Automotive, several of them have subscribed to the pre paid car wash package also, several of our Lexus and Toyota customers go there also. Thanks read more

I have been trying to contact management but cannot seem to get a call back or answer to a phone call. Had a very unpleasant experience today at this location. I pay for two vehicles to have the unlimited service and would hope to have a better experience than what was provided today. I do not want to have to cancel because I like using the unlimited service plan but after today that could be a reason I never return. read more

Horrible wash, car looks just like it did before it went in, even though I paid for the "Platinum" wash. The vacuums weren't half bad, but I really paid for the exterior wash and it sucks, go somewhere else. read more

I wash my car weekly and pay $30 a month for unlimited washes of the most expensive kind. Service is fast and convenient, and I save a lot of money. However, Q Car Wash - Benbrook, loses a star because even though I am paying for the most expensive wash, these days I am only getting the wash below that. I do not see an option to select a different wash when I drive through. I want to get what I am paying for. read more

Only thought my license plate was mangled. Turns out my led light also broke, it cost $600.00 to repair. BTW, Q Speedwash manager never contacted me, would never ever recommend Q Speedwash. read more

I like this location and this one is my go-to. I did experience someone braking inside the car wash for the first time EVER and I put on my brakes because that SHOULD allow the wash to stop, but the wash and rollers kept going. Fortunately for me, the car got it together, but car washes should have cameras and be able to identify people who cause accidents in the car wash and do the needful. It amazes me the number of ppl who don't follow instructions... also, the car wash employees should stop lining cars up back to back to avoid this situation. I try to avoid busy times for this reason. read more

I took my Mini Cooper through their carwash and they cracked my windshield. I filed a claim before I even left the premises. After a week they called to inform me they denied my claims because they reviewed their videos and could not see where anything but the things that hang down touched my car. I asked to see the video but was told they couldn't let me. I suggested that they go look at the video of me entering and they will see there is not a crack. They agreed. Another week passed and I did not hear from them I called them on 4/22 and they are still denying the claim. I'm taking this time small claims court. It would have been cheaper to replace my windshield. T Sucks to be that business. read more

The first time my 2020 Chevrolet truck was scratched I attributed it to some knucklehead at the local Wally World. Now I know it was the Q Speedwash in Benbrook that added 3 MORE SCRATCHES to the left front facia of the truck. I inspected my wife's 2020 Equinox and guess what. You got it. Big scratch on the front plastic "bumper". The damage the car wash inflicted on my truck (2nd time) was about two weeks ago. I've had major surgery or I would've been at the managers front door. As it stands it will be at least 2 weeks before I'll be able to haul my carcass up there. I don't expect them to do a damn thing. I'm sure I'll be provided with great lipservice and a tap dancing show this side of the Mason-Dixon Line. I'll update this review later. read more

So, I go to this carwash frequently. The card reader is not the best and I never get a receipt. So, I decided to pay with cash and nothing happens. Got the manager and they review camera. Well it was a still shot, showing nothing but my elbow. What a scam!!!!! read more

Today 6/27/20 the car wash was terrible, I had to go to the altamere location just to realize how poorly the wash was in BENBROOK. The wash on altamere was so clean and my car looked clean afterwards. Oh and I'm a member that pays monthly so I feel what I have experience needs to be known. read more