I brought my car here for repairs after someone backed into it. They did a great job with the repairs. It looks like nothing ever happened to my car. I highly recommend this place to anyone. read more

Caliber Collision - The side paneling and bumper were damaged. But they repaired it. - Body Shops Near Me - Allentown, Pennsylvania

On 1/29/26 I took my car to Caliber Collision on Walbert Ave. in Allentown, PA to have the hood and right side of my 2020 Lexus RX 350 (which has less than 13,000 miles on it) painted because of vandalism done with a knife. Painting the car doors required taking the doors off and removing the car door handles and then putting the car door back on and the handles back in place. I picked my car up on 2/17/26 (the cost was $4025) and I had difficulty opening the front passenger door, but I was able to open the door after five or six tries. I continued to have problems opening the door and went back to Caliber Collision on 2/23/26, I went back on 3/30/26 after I couldn't open the door even after 1010 attempts to open it, I went back on 4/13/26 and they put a new part in but I could not open the door and they kept the car to work on. They had to cut a hole in the outer shell and they ordered a new bracket and put the new door on but it was still the same issue, so they will have a vendor come to see if it is an electrical issue. On 4/24/26, one hour before closing, I got a call at 4:30 that the car was ready and I went in; I was able to open the door. Afterwards, I saw that the trim at the top of the door of the front passenger side sits higher on the door frame than the rear door and that there was a crimp and nine dents in the front door belt molding and a dent in the front door window frame molding as well as that the weather-stripping wasn't completely attached because it was missing some screws. I notified Caliber Collision of their mistakes and corrective work I would have done, at which time he took pictures of the damage they had caused. Because I didn't trust Caliber Collision to fix the work they had done, I went to a different auto body shop to have the moldings dented by Caliber Collision and the unattached weatherstripping replaced at a cost of $566.45, and they pointed out to me that the reason that Caliber Collision had difficulty putting the moldings on, which dented them, was because they put the skin on wrong. I asked Caliber Collision to be reimbursed for the costs of fixing their mistakes because of not trusting their work and the lifetime guarantee I was given and that the dents resulted from the skin not having been put on properly, but they refused to do so. During these times that I went back to Caliber Collision, I was told that the problem might be the wire, it was probably the seal which can stick because it's new and that it needs a couple of days of warm weather, it is probably the latch and a connecting rod, there might be a short in the system not recognizing the fob, maybe there's a short there where it thinks it's locked or unlocked. I was also told I shouldn't be afraid to force it, there must have been was previous damage to the door handle, I should have called on 2/20/26 rather than wait until 2/23/26, she checked it before I picked it up and was able to open it, the problem is the latch wire because it's not catching where it's supposed to catch and hold it, the latch is difficult to get in place when the door is shut, there was a problem with the original one, and Lexus should do a different design on the latch. On 4/24/26 when I asked what had been wrong, Nicole said "everything" and they had been sent a faulty lock rod and a faulty latch and they had to break the old trim panel. The technician said there had been a problem with the rod and hadn't been enough tension because the rod didn't want to go catch in order to release the latch. read more

Told us nobody was available to give an estimate! 2+ week wait! I like to get 3 estimates, other 2 shops gave estimates in 10 minutes time! This place USED to be the best..not the case anymore! Had several cars fixed here in the past. NEVER AGAIN!! read more

I took my SUV here for autobody repair. What a nightmare! There was no service at all just telling me to call various other insurance agents, messed up my auto rental and had me sit and wait for about an hour while they tried to figure out which insurance company was going to pay. When I complained they said I should take my car somewhere else. I am handicapped and couldn't go up the steps to their office but they didn't do anything about it. I then took my car to GERBER COLLISION in Fogelsville. They were unbelievable and took care of everything! The car rental, the repairs, the reports to the insurer, and more! Take this advice and NEVER use Caliber and instead go to Gerber. Gerber is terrific and their staff terrific and so accommodating. The best. I also called Caliber back to try to clear up any confusion and they said they would call me back. They never called back! read more

I had my 2023 Toyota 4Runner repaired at the Caliber Collision shop on Walbert Avenue after a road hazard caused damage to my vehicle several months prior. I was impressed with the customer service. There was a slight issue with my vehicle (no one's fault), and yesterday, they made a few adjustments without charging me. I was impressed! I continue to be impressed with their high-quality customer service and professional workmanship. I highly recommend them. E. Binns read more

From the estimate to the delivery of my vehicle, everything was handled professionally. The work was completed within the insurance allowance. Great value for the money. I was surprised that the car interior was detailed when I picked it up. That was a pleasant surprise. They offered to pick me up at my house. They gave me instructions on getting a rental car if I needed it. Very satisfied with the work and employees. read more

The repair was excellent. The paint looks good and the color is seamless. The staff and manager are very helpful and friendly. I would recommend Caliber to folks who need bodywork and paint. read more

Back in April of 2024 I filed an insurance claim do to some damage that was done to the rear passenger side of my bumper, I get a call a week later to pickup the car but upon looking at the repair it just wasn't right. I spoke to Matt, one of the managers there and he told me that he will redo the work and try to get me a new bumper, I was fine with that and two weeks later I was told to pickup the car and was given directions on not going through the car was for 90 days. Finally take the car through the wash and while I was drying it I noticed in the sun light that the color was way off and there was swirl marks on the both sides of the rear fenders, I rated the here on yelp and got a phone call two days later from one of the managers " Javier " he was a true professional, he scheduled me to drop the car off and they would redo all the work and accommodated me with a rental.There was some issues with matching the Midnight Black color " Javier" kept me informed and the work came out outstanding " Javier " is one of the best people I've dealt with in the industry, nice person, respectful and courteous a true professional. Thank you for correcting the issue and I'm very happy to drive my baby again. Definitely recommend this business to everyone, they stood out in correcting the issue and also stood behind their work. read more

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Fantastic in every way. All pro. Great customer service. Quality work. Car looked great! Always kept me informed! I'd go back in a heartbeat if I unfortunately needed to. :-) A+++ read more

Caliber Collision is just wonderful! It doesn't matter the problem with your car, they will fix it to perfection and you won't even know there had been a problem. Phillip helped me with my car just the other day, and was honest and genuine. He didn't try to rip me off. The ladies at the desk are simply awesome! If you have the misfortune of needing work on your car, this is the place to go. I would recommend this shop to everyone! read more

I submitted an online estimate and never heard from them. I guess the work I needed done wasn't worth their time. Pretty sad.

Caliber Collision helped us 100% with our damaged vehicle. The manager is trustworthy, reliable and considerate. If you're in an accident and, therefore, feeling insecure, it's comforting to have an auto body shop that you can depend on to give you an honest and accurate evaluation of your car's damages. If the need arises again for an auto body shop, Caliber Collision will be our absolute go-to facility for the very BEST service. read more

Bad experience for me, accident un December, not my fault and no injury, contact them because I trusted (used to) their services. First flag was the estimate around 4k from first guy, setting appointment and one week before I call for confirmation but nobody knows nothing about it. The guy left and now my estimate mysteriously went up to 6k. Call the insurance and the first check was lost, the guy on the phone starts screaming at my wife and me that the car goes nowhere without the money, oook. Sounds fair. At the end we discover that the mirror and the headlight are not fixed... off course we were told this after they made us sign that the repairs were completed...how professional...anyway...they forget about my car for awhile and when I call again after 4 months they claim that both my mirror and the headlight are ready. Going there on Friday, the guy comes back and claims that all is done, I go back home and now my bumper is not attached. I call them back and they tell me to come back and... my bumper is still not attached. I come back home, my wife checks the car and she tells me... why the mirror is still broken? Too late to call so now I am waiting for Monday to ask again. This is ridiculous. read more

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Thank you, Caliber, for my recent car repairs! Everyone was friendly and helpful, and kept me informed via text and phone calls. Michelle made me feel heard and cared about. Thank you, Michelle! read more

Their customer service was excellent! I would recommend them to anyone who needs their car repaired.

I had collision with a deer in my 2016 Z06 Corvette. A friend told me they do good work. I saw many of the positive web reviews so I chose them to do the repair. Overall very satisfied. They did an excellent job on the car and everyone in the office was very nice and did a good job as well in terms of customer service. I would recommend to anyone! read more

My car was fixed in about 24 hours. Clean fix on the outside. They also cleaned out the inside nicely! I didn't even expect them to do that. Also, I had a rear light out for a while and they noticed it when I dropped it off so they fixed it free of charge. Loved that I got text updates as they fixed my car. It made me feel comfortable that they were actually working on my car and I could plan my day around when they'd tentatively be done. Friendly staff as well read more