Amazing place! Great service and nice folks. Got the job done! Got to me quickly …read more What more is there to say

I have never dealt with a more professional and honest auto repair shop. I called after closing on…read morea Friday, they returned my call first thing Monday morning,. I took my car in that afternoon Dan told me they would try to have it back by Friday afternoon and THEY DID! Beautiful work, beautiful people! I highly recommend Dan Abernathy's shop. Go there you will never regret it! My car looks brand new. Thank you Dan.

I wouldn't bring my car back here even if it was the last shop within 1,000 miles…read more My husband and I were in an accident a few years ago in our SUV. I chose this shop because of all the raving reviews online but now I feel as though they were all written by the employees and family members because there's absolutely no way people are actually celebrating this terrible work they do. There was also a nasty worker there named Rebecca Ellegant at the time who was probably the most unpleasant person I've ever had to deal with and coming from NYC, that says a lot. I still have the emails of her being horrible so I'm glad she was let go. After they "repaired" my vehicle. We flew our regular mechanic out from NYC to check the car. When we pulled up, the hitch step in the back was put on literally at an angle, they never fixed the exhaust pipe that was PUSHED numerous feet into the vehicle undercarriage until I asked them why it wasn't repaired. To top it all off, the bumper has MASSIVE gaps between the rest of the car and the bumper itself, which were never there before. I addressed this numerous times and have emails and pictures to prove this as well. After complaining, they said it's because they needed certain OEM parts and that they'll reach out to insurance yet again and get new parts. They got the new part and it was still messed up. The exhaust pipe was pulled and put RIGHT against the hitch step which ended up burning off the end cap of it. It literally melted the end of the hitch step... who doesn't think this through??? Now the hitch gets BLISTERING HOT when we drive the car because the exhaust is essentially sitting straight on it. And to top it all off, the trunk door has been leaking any time it rains this entire time. When looking at the vehicle, you can see numerous areas that the replacement parts were not lined up in which of course causes issues with water getting in. The muffler shop they sent the car to ended up stealing our exhaust cover and said they removed it and "threw it away" because it was rusted.... It's a stainless steel cover. It can't rust. After I demanded they return it, they magically found it and gave it back... with no rust. They handed it to me in a closed taped box. What clowns. This shop absolutely RUINED our SUV, it took them MONTHS to "repair" it and now years later I'm still dealing with the mess of a job this shop did. They had the audacity to send a thank you letter after the fact to thank us for choosing their shop. Choosing this shop was the biggest mistake I ever made when it comes to my cars and the city of Memphis. GO SOMEWHERE ELSE. DONT GO TO THIS SHOP. THEY WILL RUIN YOUR CAR.

Bad service from these guys please take your vehicle somewhere else they are liars I called in…read morecame up here with my car turn me around immediately

Really great shop. Stands out from any other shop I've ever worked with. Quality, communication,…read moretime frame all excellent. Definitely a 5 Star experience!

Extremely disappointing experience. my Lexus TX was at this repair shop for over a month, and we…read morepaid a significant amount of money for the repairs. after waiting all that time, i was finally contracted yesterday afternoon and told that vehicle was ready and that they had competed their final inspection. However, when i arrived to pick up the vehicle, I discovered that the part was still missing and had not even been installed. I had already made arrangements to pick up the vehicle based on their confirmation that the repairs were complete, only to find out that it wasn't actually ready. I then had to wait an additional hour while they addressed the situation. After having my vehicle for over a month and paying a substantial amount for the repair, this level of communication, organization, and quality control is completely unacceptable. if a final inspection had actually been performed, this should have been caught before i was told the car was ready. Overall, this was a very frustrating and unsatisfactory experience. I expected much better communication and attention to detail, especially given the amount of time and money involved.

This group is AWESOME! Customer service is alive at Bartlett Body Shop! They are very talented and…read moreknowledgeable about their craft. They are efficient and COMMUNICATE WELL! Not only did my truck look awesome when they were done - they gave me a follow up call to see if there were ANY issues and kept in touch. My accident was during the holidays and they got my truck repaired before Christmas which I never thought would happen. THEY ARE THE BEST !!

Phillip at Bartlett Body Shop is amazing, very professional and knowledgeable. My husband Eugene…read moretook my car to the body shop and spoke with Phillip to explain all of the concerns going on with my car. Phillip explained in thorough details what all needed to be done, gave two estimates and a timeframe that he could get the job done. We took my car into the shop on Wednesday evening and received a call on Friday letting us know the car was ready. He stated that our car didn't need the higher price estimate. We were charged the lower amount. The work performed on the damages were totally gone when they got finish. Thank you, Phillip for a job well done. I would highly recommend Bartlett Body Shop and ask for Phillip.

I also was referred by a friend. I have never been more WOWed by a company in my life. Thurmon and…read moreSideways helped me through the process of getting my wrecked car back to even better than my vehicle was the day I bought it. Highly recommend!! Value was fantastic. Very amazed and very happy customer here!

Excellent service, if you won't it done correctly the first time. Take it here. The best in Memphisread more

Perfection Auto Refinish absolutely lives up to their name…read more From the very first phone call to the moment I picked up my vehicle, the communication was flawless. Every step of the process was clearly explained, timelines were honored, and I never once felt out of the loop. In an industry where communication often falls short, this team truly sets the bar. Whitney deserves special recognition. She is exceptional. Professional, responsive, patient, kind and genuinely good-hearted, she made what could have been a stressful experience feel easy and handled. She followed up consistently, answered every question thoroughly, and treated me like my vehicle truly mattered. That level of care is rare and deeply appreciated. The quality of work speaks for itself. My truck looks incredible. You can tell this is a shop that takes pride in their craft, their process, and their people. If you are looking for a body shop in Memphis that actually delivers on professionalism, transparency, and high quality results, Perfection Auto Refinish should be your first call. They have earned a lifelong customer!

I absolutely love this shop. I have a volkswagen and I refuse to take it anywhere else. Jeff and…read morehis staff are amazing and soooo friendly. Jeff found out my husband was a diabetic and he went out the way to give him some diabetic friendly pie. Everytime that I have an issue with my car they take pride to make sure everything is perfected. I had several issues going on and they pinpointed each issue and gave me a breakdown that I could understand as well as afford.

Have been going to this repair shop for years. Recently had a transmission warning light appear…read more The shop estimated the repair to be about $1500. When I went to pickup, the bill was $1100 (because it did not take as long to repair as they estimated). SOLD!

Tried to charge us $140 just to put a tire we already had on our SUV. My husband talked them down…read more$100. It took them longer to put our info in the system than it did to put our tire on.

Stopped in on a referral...Gina...greeted me with a smile...first impression A+…read more I explained why I was there...and now am introduced to Bill...Bill, inspected my car, was honest and communicative about the work, best repair scenarios and why. He was patient and mindful in preparing an estimate for my work, $ amount seems fair...impressed with them, as well as the professionalism, and cleanliness of the operation overall. I made an appointment. They are booked quite far ahead ... waiting to get the work done mid- July. As a YELP Elite...i guarantee you I "will" report back on their scope of work, value and quote results, expertise of the work (paint), and my overall satusfaction....stay tuned!

STAY AWAY FROM THIS SHOP!…read more The facility repaired my vehicle, but the quality and follow-up was sub-par in the following examples: Vehicle had no error message on tire pressure monitor sensors prior to the accident. They made the repairs and I have had "TPM Malfunction" error messages ever since. They will not honor the repairs or even contact my insurance provider to discuss. Vehicle under-carriage: The center said this comes in 3 parts. Typically, as the owner, when repairing this the entire assembly is replaced. They replaced 1 of the parts and I cautioned the other parts would lose their integrity and fall off. Surely enough, within 1.5 weeks of having the vehicle back the center part of the under-carriage fell off. They would not honor the repairs of their sub-par effort to fix the under-carriage assembly. I DO NOT recommend using this facility to repair any body damage. The management is not pleasant at all to deal with and challenges everything.