I give credit where its due (which is why they recieved TWO stars) they do GOOD work, BUT if you need your car back within a certain time frame...DONT put your eggs in this basket. They had my car for a MONTH! After being promised MULTIPLE times when vechicle was to be ready, instead having to extend my rental SEVERVAL times. Chris was NEVER available by phone after tediously calling the Bossier location to get an update, it was always an excuse. I was told on Thursday (after finally having to turn in rental) that it will be ready by that Thursday evening, but I was going out of town. Came back that MONDAY morning and car was STILL not ready. Even got an extra day to do what you had to do. And no with NO rental, I needed my car back. Finally got my car that monday EVENING. Like I saud, the car is fix, but very dissatisfied with the LACK OF COMMUNICATION AND TARDINESS. Im convince it was done purposely to stretch the labor as the insurance was paying. read more

Basically totaled my vehicle because the labor was 80% more than the parts also let the back seat flood because the didn't cover my vehicle when it rained and put the parts they did take off in my backseat scratching them, my seats were leather read more

Caliber Collision does a great job on car repair and customer service. We received text updates every step of the way which was nice. And they said it'd take 6 weeks but only took 2. Under promising and over delivering is A+ customer service. Better to be pleasantly surprised than disappointed. read more

They really are good at what they do you can't even tell my car was in a wreck. It looks new again Thank y'all so much!

My vehicle looks great. 2012 Equinox had damage to one door. Equinox was parked at a grocery store and grazed by a pseudo-attentive operator who seemed intimidated by the challenge of keeping her oversized Good Old Boy Truck between two yellow lines. My Equinox is black, black being the hardest color to match(especially a 10 yr. old paint job), and any flaws or faults in the new paint show easily to even the untrained and half blind eye. Chad T. did a great job with the paint and body work. Almost wish the Mega Pickup had grazed another door, or even crunched a quarter panel. Two thumbs up for Chad's work. The man takes pride in his work; he cares, a trait rare these days. Indeed, I found the staff at Caliber Collision courteous, attentive, and helpful: Professional. Sites similar to Yelp can be an outlet for venting the frustration of people having a bad day. Indeed, Yelp often provides the parade of ponderous, plodding, plebes a path to purge pointless pedantic postulation, perhaps providing pain and a plethoria of perplexities peculiar to the planets premier primates a passage from their taxed, tangled, twisted or tortured thoughts. Wordy and presumptive of me, but kinder and a socially acceptable way to state the obvious: People like to bitch. So it flows. Well done to Caliber Collision of Shreveport, LA, and Chad T. in particular. Regards; Hieronymus H. read more

The folks up front were so helpful! Explained everything and made this repair as painless as possible. The repair to my Lincoln is amazing will definitely recommend to others. read more

The only good thing I can say is the car looks good. My husband drives a 2019 Honda Accord Hybrid, which he banged up during Snopocalypse 2021. The body damage wasn't terrible, front bumper, back bumper and windshield mostly, but the car itself would not drive, every warning light came on and the car specifically said that the power train was jacked, and it was smoking from the engine when running. All of this was told to Caliber Collision prior to them picking up this vehicle and we were assured that once the body work was done the car would be taken to the dealership to have the engine completed. So now the drama begins. Prior to coming to pick up the vehicle we confirmed the correct address twice, with 2 different individuals at the body shop and once with our insurance agent but Somehow the tow truck driver went to the wrong address and then called to ask where he was supposed to be about an hour after he was supposed to pick it up. This was also after the pick up date had been changed multiple times by the shop because there was some discussion about how they would not be able to start work on it immediately and how we would be charged storage fees and that's why they changed the pickup time/ date, all of that talk apparently went away after I spoke to my insurance agent and the insurance agent reached out to them. Seems they're not supposed to be doing that. Per my agent, they're only supposed to be charging storage fees for vehicles that are not being worked on, or if the owner cannot pick up on the day that it's finished or something to that extent. So when it was finally picked up we were told work would begin immediately. Approximately a week and a half after the car was picked up we had to call them for update and we were told the car had not been touched yet. Not a whole lot we could do about that. About a week later, we received the call that the car was ready for pick-up, we asked at that time if the engine work had been completed and we were told the car was finished. My husband went up to pick up the vehicle, was handed keys and he asked again at that time if the work was completed on the engine and was told the car was completed. Husband walked out to the vehicle, 1st thing he noticed is that the glass work was not done, the windshield was still smashed, ( So yeah the work was not complete already) he got into the car and started it and again every single light on the dashboard went off and the engine began to smoke. He did not even try to drive it at that time, he turned off the car went back into the shop, asked to speak to the service rep, who he then walked out to the vehicle and showed that the engine work had not been done based on the smoking and the warning sensors. The representative said to him, "Oh,, I must have missed that, we will get it sent over to the dealership." My poor guy was so angry that he just handed them the keys and left, which really may have been the best resolution considering how livid he was. Flash forward to a couple of weeks later, still no word about what's going on with our vehicle. I call the shop and am told that they have gotten no updates from the dealership and they have been leaving messages like crazy but the dealership is not calling back. I find this interesting because any time I've dealt with either of the local Honda dealerships directly, which we do for every bit of maintenance on that vehicle, they keep me posted via text and daily phone calls, so I reached out to the dealership and was given an update on the vehicle, which was that the car should be ready for pickup by 130 that afternoon but, by the way are we doing the glass work ie the windshield which has still not been repaired. So I reached back out to my insurance agent, we called on 3 way to reach out to the dealership and the shop to get the nonsense about the windshield squared away because it has not yet been addressed. We are basically put off by the body shop and told that the representative will call us back soon. When the representative does finally called me back the next day she says she doesn't know why the Honda dealership told me the car would be ready yesterday because they don't even know what's going on with it. I ask again about the glass work and am told they will take care of it once the car comes back to them. Fast forward to 2 more weeks later I get a call that the car is ready for pickup. I ask again about the glass work. He puts me on hold and goes to check and comes back to tell me that no, the windshield is still smashed and that the car is not ready. Fast forward another week later and the car is finally finished. When I do go to pick it up, no paperwork is associated with the vehicle so I have to wait forever while they try to figure out who is supposed to be taking care of that. Lots more to say but the review is being cut due to too many characters. You get the gist. read more