My car was stolen and the joyriders really did some damage to it. Dents and scratches all over it…read more These guys were able to get my car looking good as new again. the paint job is pristine and matches really well with the original paint job on the car. Definitely would recommend coming here.

Amazing customer service! Everyone there is super friendly! They are very detailed in their work!…read moreAnd fast! I loved how they kept me updated via text message as well & called me as soon as our car was ready! Highly recommend!

I don't leave reviews don't have time for such things. Most of the time I'm extremely disappointed…read morein the service that I get with any business these days. I was extremely hesitant to use crash champions, as it was the preferred company for the insured who hit my car and I've never heard of them before. I have been absolutely blown away by their service and promptness. I will never go anywhere else. Great job guys. I was completely impressed.

My car was in an accident and initially it was at the Wilma Roudolph location. It was move to the…read moreNashville location on 2nd Street. While being repaired someone broke into the cars on the lot and broke my drivers side window. Crash Champions paid for my rental from Enterprise until the 25th of January, but I did not get my car back until the 26th. I picked up my car and left the rental at the Wilma Roudolph location on the 26th the day it was returned to me, but apparently Enterprise was not notified until the 28th to pick up the rental. In March or April, I received a letter from Enterprise stating that I owed two days a total of $58.60, and if I did not pay, I would not be able to rent from them again. I called the Wilma Roudolph location, and they would not listen to me that Enterprise should have been called on the 26th to pick up the rental from their location. The first guy told me that they do not return rentals which I know they call for the car to be picked up. The phone was finally given to female manager finally got on the phone, and told me I needed to call the Nashville location and slammed the phone when hanging up on me. I paid the 58.60 which should be refunded to me. Anyone would be upset to get a bill long after getting your car back, so I think customer service is lacking at the Wilma Roudolph location.

I would like to share my experience with integrity diesel because it was definitely a bad…read moreexperience. I dropped my 2016 ram 2500 Cummins off with a P0750 code that indicates something is wrong with the solenoid pack inside of the transmission. The P0750 code is only indicative of an electrical failure. After 3 days of it sitting in the parking lot, they were finally able to pull it in for a diagnosis. Over the phone I explained some more in-depth troubleshooting steps that included a wire swap on the harness (I did not have the dealer tool to be able to do this myself) to rule out if it was the shift solenoid or the PCM. The next call I received from integrity was them saying the whole transmission needed to be replaced and they did not bring up the solenoid issue until I had to ask if they did an ohm test on the solenoid pack. Over the phone I was told that the transmission pan was full of metal, and the fluid was burnt, the fluid was due to be changed, it was dirty but not burnt. I requested photos of the transmission pan and once I received them, it didn't have excess metal or clutch residue in the pan. I was then quoted a handful of 68rfe's that started at $9000 ranging to $15,000. Well over the normal market price for a rebuild or a swap. Once I received my truck back, I pulled the CVI readings for each gear and they were all indicative of a healthy transmission, so I brought it to a different shop that properly diagnosed the issue and replaced the solenoid pack, and the transmission has run great since. I would not recommend bringing your truck to integrity for any short of diagnosis with a dodge transmission, they will attempt to quote you a new transmission as a money grab. Attached are the photos the tech took of my transmission pan with "metal all over it" and the readings of my CVI.

Stopped in too see about having my car looked at for headlight issues. Because I had my car looked…read moreat before by another mechanic and was told it was my ballasts and that they couldn't order them. I had to order the parts myself. Which I did and explained to the man that I knew what was wrong and asked if they could do the job and what it would cost me to make sure it was the ballast and if they could do it. They said, yes and I was quoted it would be $50 and if they did the repair it would be deducted from the bill. Made an appointment for Thursday at 7:30 am Dropped my car off as scheduled, and was told they would call by the end of the day. Never received a call at all that day. On Friday around 10 am I called them to find out what was going on. They said, that a car ahead of me was taking longer than expected and I would be up next. Around 4 pm I started calling...thinking they were open until 5:30 pm. All I got was voicemail and left a message for them to call me back. I got no response at all that day. So I'm assuming they are open on Saturday...my bad. After checking their website...found out they were closed on the weekend. On Monday morning I called and asked why wasn't I called on Friday. Their response was, oh we close at 4 pm on Friday. I responded, that's not what your website advertised...it says your open until 5:30 pm and you need to change that. They didn't even seemed concerned. They said, that by the end of the day they would know something. I told them I really needed to know for sure by the end of the day because my son was flying in the next day and I had to go pick him up. Because they had to take bumper off to replace the part...they could put it back together but I would be out more money for them to take the bumper off again. So I said just fix it and I ended up renting a car for 3 days. On Wednesday they finally got to it and now I have a defective part. I was charged $100 instead of $50 that I was quoted. I told the owner Tommy that was not what I was quoted. Tommy said, well that guy quit and that was not the price. Never have I encountered such bad customer service. I almost felt it was like my fault for he's excuses. Communication is nonexistent. Every time I was in there I had to wait while Tommy was on the phone always. They need to change their name Integrity...too I DONT GIVE A F***

Excellent job. They're true professionals and reasonable. I've been there 3 times. They're also…read morevery fastidious.

A plus is the best automotive repair in clarksville hands down. The work is top quality, the…read morecompletion time is remarkable, and the price can't be beat. The service customers receive is unparalleled.

Brand-new truck. 4,790 miles. Catastrophic steer-tire…read morefailure at ~70 MPH on the interstate. This wasn't cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout--you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: * There was a "hole" in the tire * Because I had to drive on it to get off the interstate, I "couldn't prove" it wasn't my fault * Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you're supposed to. Let's talk numbers, since that's clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White's Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: * I am moving all warranty and service work to another dealer * I canceled my upcoming Ram order * I switched to Ford You didn't lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to "preserve evidence." That's not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White's Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn't need repeat, loyal customers.

Great staff, they were super friendly and helpful! Had me in and out for my service on my jeep in…read moreno time!

This is my first experience with an autocare facility. Friendly, very accommodating staff, complete…read morewith snacks/shuttle service. Very transparent inspection findings complete with pictures and easy to understand explanations. They allow you to make all the decisions and are very timely in their responses. I had a major evap leak detected and repaired. When I got home the check engine light came back on. I showed up unannounced and although they were busy, they started working on my van immediately with no additional cost. I very much appreciate the integrity and hard work of everyone I interacted with. You guys rock!

When I brought my car in for AC repair, I was told the system would be charged with a coolant…read morecontaining dye to check for coolant leaks. I was not told my car would be taken out for a test drive, inspected for anything but my AC. I received my first phone call, telling me about the problem with my AC. It could be corrected; the cost would be $2065. My second phone call was to inform me the mechanic had found other issues with my car, plus the mechanic had broken my engine oil dipstick. There would be an extra charge to me for the replacement of the dipstick. My car had just gotten a complete checkup 30 days prior and except for the engine oil leak none of the other items mentioned were found at the prior inspection. when I went to pick up my car, I was directed to the credit card reader to make my payment. Upon review of my statement, I seen that I was charged for using my credit card. No one told me there was an upcharge for using my credit card. I was also told that my oil change was 10,000 miles overdue. I asked if anyone had checked the windshield sticker, to actually see when my last oil change was done. That was a collective NO. I would not recommend this A&R auto repair on Warfield to anyone.

I was having the abs and brake warning lights come on in my '93 dakota as well as being unable to…read morekeep the brake fluid reservoir filled. Having acquired the vehicle less than six months ago I did not know what condition the brakes were in aside from the fact that the braking power wasn't very good followed by these other indicators. I took the truck to Budget Brakes in Clarksville, and within the hour I received a call back that they found the leaks and could have it repaired by the end of the day. They had to run new brake lines as the old ones from '93 had rusted onto the old leaky drum brakes. The price was in the realm of what I'd expected and was pleased to have the truck back the same day. Lord knows that was a good amount of work. Driving the truck home was like night and day, the difference in braking power from the repair they made. I have been driving on the new brakes and lines for about two weeks now with no leaks, no warning lights, and excellent braking. They also let me know the front rotors were bad, but I opted to fix those myself. Once I took them off I could see they truly were deeply grooved on the back sides and a little warped. All in all I feel that Budget Brakes is a company I can trust to be honest with me about the condition of my brakes, give me the service I need, and do a professional and quality job to have the car ready ASAP. I will definitely use them again in the future.

The stereotype horror stories you hear about mechanics, yes this place is it…read more My gf went in to his shop to replace the brake pads after they had started making noise THE NIGHT BEFORE and was told that the rotors HAD to be replaced. They didn't use gauges, nor measured the thickness of the rotors. They didn't attempt to resurface them on the lathe, they simply told her that it looked like they had been attacked by a cougar. Since we were taking a trip out of town that day I told her to go ahead and get them replaced for safety but emphasized that she bring the old rotors home for me to look at. There is Soo much metal that can be cut off from the rotors as shown in the pictures. And as for the "cougar" attacking them... The grooves are always unnoticeable. Sad to say that this shop used scare tactics by telling her they HAD to be replaced in order to make a sale.

Unfortunately, our experience with Walker Automotive was extremely disappointing…read more What bothered us most wasn't simply that our vehicle wasn't fixed -- it was the conflicting information and the way we felt we were misled throughout the process. We were told things about our vehicle and the repairs that later did not add up. After being given different explanations and being dragged through the process, we ultimately got our vehicle back with the A/C NOT working. We went into this trusting the professionals to be honest with us, communicate clearly, and either repair the vehicle or be upfront if they couldn't. Instead, we were left frustrated, with unanswered questions and a vehicle that still had the problem we needed addressed. I don't expect every repair to be simple, and I understand that sometimes a shop may not be able to diagnose or fix an issue. What I do expect is honesty, transparency, and straightforward communication. Unfortunately, that was not our experience with Walker Automotive. We will not be returning.

Honestly, I personally had a wonderful experience. The receptionist who handled my call Mandy was a…read morelovely person to speak to and I was elated by her kind way. They are accommodating, knowledgeable, and honest! You really can't beat a place like this. God bless this company.