First, I have to say that these guys did a nice job on my daughter's 2000 New Beetle about a year ago. Especially in matching the very faded metallic green paint. However, my more recent experience with them was horrible. Last July someone backed into the rear corner of my 1993 Porsche 928. Since I had had a previously good experience with them, I went back to Body & Fender for this claim. They took a look at it and agreed with the insurance estimate, but were out to end of October because of hail claims. Fine, I made an appointment for end of October. One week before I was supposed to bring in the car, they called me to tell me they were more delayed than they thought... they rescheduled me for end of January! Fine... Today was the new date. I brought the car down and a different person than had done the previous estimate came out to look at it with me (Jeff). The first thing he said was, "You realize that this bumper cover is not coming off...it's a nightmare..." He went on to explain that he felt they could do the repair with the bumper cover on, even though the original estimate called for R&R. I told them to do what they needed to do to fix it. He then asked if I ever intended to have the car repainted, and, if so, maybe I should just save the money for that, instead of fixing the dent. I told him that, no, I wouldn't be able to get the repaint done for a while, and I didn't want that dent in my car in the meantime. I went in to sign the repair order, and he continued going on about how difficult to repair my model of car is and how they were nervous working on them. I said something like, "You've kept me waiting for six months on this, and I just want it fixed." I left the office, and, a few seconds later, Jeff followed me out, with my keys, and said something like, "You know, we don't want to work on your car." So, end result: they may do some nice work on your car, or they may waste six months of your time because they took on a job they are not comfortable with. read more

This is the place to take your vehicle. Have taken my car there twice now. Excellent customer service and excellent work done to my car. Very professional all around. They even clean out my car and got rid of an odor that had been in there for weeks! They worked well with my insurance company so I had precious little to do but supply my signature. You guys rock! read more

These guys were awesome. Someone slid into my rear right bumper so jacked the whole bumper up but they had it fixed with the liable persons insurance stuff within three days and it looked great! The guy explained it all to me and didn't try to tack on random unnecessary "fixes", just found the issue, fixed it, and even cleaned the car and left mints with an air freshener there. I hope I never see them again but if I do get in another accident I'm definitely going back here. read more

Extremely professional and polite and the back end of my car (where I was rear-ended) almost looks like it doesn't belong to the (older) front half! An amazing job all around; I highly recommend using them for body repair. read more

I went on this shop after talking with them over the phone to get my 69 Camaro repaired. I was told that they were backed up and could not do the work for a couple months. I was ok with that so set a date on June 5th. I went in about 1 1/2 month before to give them the estimate from the insurance company and the parts list and the check so the parts could be ordered. I also asked if they could do a floor pan patch also, which was not on the insurance claim. Was told no problem we can go over it when I bring the car in. I also asked should I order the floor pan for that to have when I dropped off the car so they did not have to wait on parts. I was told no wait. So the day came for me to bring my car in to have work done. I had the car towed in due to the damage it was not able to be driven safely. Also I found out the Saturday before I had motor issues and could not drive the car anyway. So when the car got to the shop, Jeff (the owner) came out and looked at the car quickly. I told him about the motor issues and the car could not be driven and please don't start the car unless it has no other way to be moved. He immediately got irritated that it had issues. And wanted me to take the car to have motor fixed before I left the car for body work. I did go to the shop he suggested but they did not have the time to get it done. Anyway I went back and told Jeff just do the body work and I will get the cars motor fixed after. Then I asked if he could give me a quote for the floor patch. He only told me to order the part and bring it to him but would not give me a estimate. Not sure why he could not order the part but anyway. I left and thought about it over night and being that he could not give me an estimate I was not going to pay for a floor pan without an estimate for the extra work. So I went into the shop on June 6th just to see if 1) they have moved my car inside to start the work or was it still where the tow truck left it. 2) to let Jeff know I would wait on the floor unless he could quote me a price. Well when I showed up my car was still in the same spot as it was the morning before and had not been moved or anything. I walk in and Jeff asked what he could help me with. I told him that I was not going to order the pan because I was not sure exactly what he wanted me to order and he still has not given me a quote. At that point he got in his computer and said this is what you need to order. I said ok but how much are you going to charge me to do the work. He then got up and said this is not going to work out and he did not want to do the work on my car. I said why not you can still do the original job from issuance company I paid you for. And he was said I had attitude and that things were off on the wrong foot and did not want to do any work on my car. Then he said he does not even work on my type of car it was a specialized job. I then said why did you even take the job and make me wait 2 months just to pull this crap when a customer asks you a simple question. He kept going on and on about he did not want to do my car get it off his lot etc.... I said my car and I are not going anywhere until you give me my money back and you are towing my car at your expense. I will say this guy is a complete TOOL and thinks he can talk to customers however he wants and does not care. And yelling at customers. I am not sure how he is still in business. I called my insurance company to let them know what happened. I hope that he losses the ability to do any classic car business for Hagerty like they said was going to happen after this deal. I would never let my worst enemy take their car there and hope it comes back on him and he can learn a life lesson. read more

This place of business is Horrible. They wont write an estimate unless you committed to go with them. Also they will charged you a fees if you backout. Bad business Jeff is terrible. read more

Purchased a used car and put some money into it - total of $6200. A year ago my son got hit from behind. Progressive said it was totaled and gave us $4700. It still drove so I bought it back for $900. Brought it to Body & Fender and they gave me an estimate of $2000. Actual bill came to $2008 - that never happens elsewhere. My son backed into another car last month. Damaged the bumper so we took it to Body & Fender again. The bill was the same as the estimate. Hopefully I never need body work again, but if I do I'll bring it here. read more

I took my car to get repaired and the staff "Sadie" kept me informed three different times, what was happening with my car and the time and date that I could pick up my car. The repair shop is clear and organized. I was on vacation when my car was completed and they stored it inside in a building away from the paint and body shop work. When I picked up my car the owner "Jeff" went around my car to make sure that the work was done to my sanctification. My car was clean inside and out and no odors from being in a body shop. I would recommend the Body Fender Shop to everyone read more

My family and I have used this auto body shop for over 15 years. I can say with great regret that I wish I had never met the owner, "Jeff". I had some trouble with some work that was completed, and I returned to ask for a car rental and Jeff got in my face. I spent nearly $900 for them to paint my bumper, and all I required was for the job to be done right the first time. I was promised that the paint would only be brighter not whiter, and that the aftermarket bumper would fit correctly. For those of you who want to get a gruff and demeaning response from the owner, go here. If you are not willing to get treated like a red-headed step child, you may want to go somewhere else. I will NOT be using this business any longer. Sadie at the front desk was a delight though, and the gentleman that painted my bumper was awesome and did a great job completing the work in the end. read more