Some one backed into our genesis at Walmart. We took the car to Calber. They kept us updated daily. The body work was perfect!

Excellent repair to my car. Perfect paint color matching and very good metal repairs. I don't think you could find another shop that would do a better job. read more

Got my window regulator fixed here, took a couple weeks for the part to show up but nothing out of the ordinary. They also fully cleaned my windshield too! Great place and very nice people! read more

I had an appointment for an estimate at 8:00 am on June 20, 2025, for rear end damage. The other person's insurance had estimated the damage at $1663. Caliber did not start work on the estimate until Monday afternoon June 23, even though they called me earlier in the week to see if I could bring it in earlier. Their estimate was $7083. I turned the claim over to my carrier on June 26 because the repairs and rental might exceed the policy limit of the other driver. Caliber ordered parts which didn't come in until July 10. It is not clear how much delay was caused by Caliber in ordering the parts, but I suspect they did not act promptly. I was promised the car by July 25, even though I made it clear I needed it sooner. Caliber acknowledged that they only were working on my car "a little bit" as they had other jobs. The agent said that "they have to make money and that's just the way the repair business is." They then changed the date to July 31. The car rental from my insurance company ran out on 7/27. I am now without a car. I was told this morning that it likely won't be ready on July 31 but maybe Friday, August 1. Oh, and the price has apparently gone up again. I hope there is not an issue with the quality of the work. I am frustrated and feel the desire to make the customer happy or to provide prompt service are sorely lacking. I won't use them again. I miss First Coast. read more

Yelp has this company as First Coast Paint & Body but it's not this company.... This review is on Cabiler collision that is there now. Involved in an accident,not of my fault, brought my vehicle to Caliber Collision in Fernandina especially after theadjusters reassure me that they work hand & hand w/ caliber collision to fix your car right... That didn't happen, I'm having to take my car to someone else to get it fixed. I do ride-sharing PT so the car has to be right.... I have pictures & receipts of the so-called repairs by caliber collision here in Fernandina Beach... So you may have had no problems with them but I have. So be careful, do your research on the company yourself. Ido have pictures etc so no one thinks I'm just angry about this. Not so much anymore, just don't want someone else going through this after me. They definitely need changes made... As a veteran of the military, we're expected to do the right thing... I guess that doesn't apply to caliber collision, USAA, and Enterprise car rentals... "BUYER BEWARE" is the word for these companies going forward... read more

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On a recommendation of a friend I took my car to Caliber Collision in Fernandina Beach after a minor incident with a heavy trash container. I was told that they would give me an appointment for an estimate 3 days later! I thought this was all basically cosmetic damage and Ann , the estimator seemed to agree. ten minutes later she produced an estimate to repair this "clear transfer" to the paint and "adjust" the bumper. Total cost $518.95!!!! I then took my car to another collision center for another estimate in the Yulee area. They repaired the damage in the parking lot , including the misaligned bumper, in under 15 minutes! Total charge $0.00!!!!! Always get at least two estimates for this kind of work and I would suggest that neither of these be from Caliber Collision. TOTAL RIP OFF! read more

Use to be a good place before it became Caliber Collision. Don't go here! It took three weeks to get my vehicle back for a deep scratch on front bumper. Completely dishonest customer service. Just tell the truth is all you need to do. They said it would take a week and it took three. Also, beware that they are not a preferred dealership with a few of the big insurance companies. I have had three small repairs done here and I will never be back. After the fact, I have now discovered that the sensors in the bumper are not working. This was an item that I was told held up the process of getting the truck back as they had to be recalibrated. They charged $500 for this part of the repair and it was either not done or not done correctly. read more

Dropped my car off after it was rear ended and was fairly confident because I have used the Caliber in Alpharetta Ga before. Don't be mistaken, this one is not created equal. Worked with Joe and was assured my car was ready and looked great. That is far from the truth. So disappointing and really upsetting. There are infinite ways to do good business, these sharks took the lazy way out and did a really bad job on my car. They look you in your eyes and lie to you. It's a shame. As soon as I looked at my car it was off, the bumper was rolled under, the paint had dripped, the trunk was not on correctly, after driving it the sensors are off. They definitely didn't even take a 'once over' to ensure a quality finish. Just a lazy, awful job. Everything I asked about was a pain to work with Joe after I dropped the car off. Not worth the time and effort of having to maintain another business that is way overpriced. Having to double back over someone else's business really makes my skin crawl, but this caliber collision has absolutely set the bar lower than the sewer... read more

Update less then a month after getting my car back the paint started flaking off and I now have a "bald" patch on my bumper. Imagine that. I could not recommend this place any less. Just an all around bad job. First off, my insurance picked this place not me. I brought my car in on the March 5th, was told they wouldn't be able to start working on it until Wednesday maybe later depending on when the parts came in. Called to check on it that Wednesday was told it'd be ready to go the following week. Well guess what happened, they apparently ordered the wrong part and didn't know it was wrong until after they had already painted it and went to attach it. Was then told it would be ready Thursday. It was not ready Thursday so then they said Friday. They called my husband and said it wasn't ready today because they hadn't got the right part yet. Well I called them 10 minutes later not knowing they'd talked to him. And someone told me that due to "cold" weather the paint wasn't drying properly or some such nonsense. When the weather shouldn't affect how/how long it takes them to paint inside a controlled climate building. Now its Monday call to check and see if my car is finally ready, but everybody is out to lunch. Mind you we've been told multiple times they'd call us on this day, or this time just to hear crickets. I just got my car back March 19th, somehow the entire time they had my car nobody noticed it needed an alignment? It now drifts to the left horribly. I absolutely do not recommend this place if you wish to get your car back in a timely manner along with their poor customer service. read more

Caliber Collision - Chipped off paint down by left side of the license plate due to their incompetence. - Body Shops Near Me - Fernandina Beach, Florida

I had to have my car worked on twice at this location and have always had great service so when my husband needed some work done on his car this was my first pick. The guys working there are very nice especially Ron! He talked us through the whole process and let us know that if we noticed anything wrong to come back and let them know! I would highly recommend First Coast Paint & Body to anyone who needs car repairs. read more

My car was towed to First Coast. They begged me to leave it there even though my insurance company wanted me to bring it to their approved body shop. First Coast admits that they broke the windshield and refused to fix it. It sat there broken for two weeks they never even told me. I had no choice but to take it broken. First Coast Paint and Body are liars and thieves. They actually know they damaged my car and just shrugged. Take your business some where else read more

My wife's car was in a bad wreck down the road a few miles. Kept it over the weekend secured. Contents was all there, and Mary stayed late for me to rush up and empty it before my insurance towed it to a scrap yard. Thank you so much for making a horrible situation just a little less stressful. read more

Caliber Collision - Towed and stored my totaled vehicle - Body Shops Near Me - Fernandina Beach, Florida

Excellent service and excellent outcome. This business is first rate and they tolerated my questions. Good job, team

I have a 17-year-old BMW. Driver side window would not go down. I made an appointment with First Coast Paint & Body for 8:30 Friday morning, by 11:45 it was ready to pick up! Extremely happy with the service I received! read more

I currently used First Coast Paint and Body for a minor collision. The front office was helpful and provided feed back when asked. They are a preferred repair facility for USAA. Even though the car was determined a total loss, they provided option and real life experience on wither or not to keep the car or just keep the money. When it comes to repairs, the unexpected is always going to show up. It is not the repair facility fault, just be smart and plan for it. Communication is the key, call them if you have questions and they will be glad to answer them for you. They answered all of my questions to great detail. They even showed me the parts that were damaged. Food for thought. read more

This shop was recommended by an acquaintance. The experience was less than even average. The work was below par and went from three days to eight. When I picked up my automobile it still had some of the tape on it used during the painting process! The staff member I worked with was unprofessional, unreliable, and dishonest. This is not a shop I would recommend any one use. read more

WARNING " DO NOT.. I REPEAT.. DO NOT TAKE YOUR VEHICLE HERE. Sharing my horrible experience!! I got the call at 430 that my car was ready. It was backed up in the corner. After inspection of their work, there was 2 spots damaged in the area they had just repaired. I guess they thought I was going to jump in my car and ride off without even inspecting my car. Geshh really!! It looked like some idiot took a hose and dragged it across the back of my car and it got caught on my spoiler and someone yanked it so hard it put a spot that looked like asphalt on the corner of my spoiler and the back of my fender wall. WOW. When I called and told Ferrell he blamed his new detail man that he didn't know what he was doing. I told him , I thought he was the best and I was upset, and YOU ARE ONLY AS GOOD AS THE PEOPLE THAT WORK FOR YOU!! and how could this happen to my car. So he promised it would be ready the next day. So I get a call from the employee that I was dealing with and he said my car was ready. Then 5 minutes later he called back and said Ferrell was doing something else to my car. I thought maybe buffing it out or something special. So 330 rolls around and I call and talk to Ferrell to find out what the heck is going on with my car, that's when he informs me that something happened AGAIN to my car and it was damaged again!!!!!!!!!!!!!!!!! By now I am having a nervous breakdown!!! I go up there to inspect my car and there is paint missing from my rear bumper in the area where the first damage was done by them. He said he is sorry and that he would fix it right again. By now I am furious and so upset. So the next morning they called and it was fixed but im still concerned that I will have problems in the future with my paint chipping. All I know is I will never set foot in that place again unless my paint starts pealing and Lord Help ME it that happens!!! read more

Look elsewhere! I took my truck to them for repairs and they fouled up on just about every aspect of the job. The time estimate for repair went from a few days to weeks. There were greasy fingerprints on the roof cloth liner. The driver's door had to be adjusted after I pointed out how it wasn't closing properly. My radio didn't work upon pickup and they implied it didn't work when I dropped it off (I had no way to prove it did, so I had to buy a new radio). Unprofessional in how the handle business, including not returning phone calls and even being rude to your face. I was shocked at how bad this group was and would've gone somewhere else if they didn't hold my vehicle captive in mid-repair through most of this ordeal. One year after the repair and the door seals are coming off and the windshield seal popped up on the top center part of the windshield. Run far away from this business. read more