My experience with Caliber Collision exceeded my expectation. The repaired the hail damage on my special edition Tundra. I'll use them again when needed for sure. read more

"You just dropped your car off like 2 days ago cool your f***n tits" I'm in the waiting room after having to take my car back because they broke a part fixing another. And I over heard one of the service members say this after hanging up the phone. And now I'll have to come back a third time because they ordered the wrong part read more

Unquestionably the worst experience I've had with an auto repair. I was in a slow speed impact which left a small hole in my bumper and took my car to Caliber to fix under insurance. I understand there was likely more damage underneath that could not be seen. I also understand that supply chain issues and parts availability is tough these days. What I don't understand is constantly missed commitments, poor communication, and being left with a car that has now a totally new, and unresolved issue. My car was with Caliber for nearly six weeks. In that time I was told no less than 7 times that my car would be ready either later the same day or the following - 6 of those times it wasn't. On multiple occasions I had to reach out to my advisor after a committed update and delivery was missed only to be given yet another story about a previously unseen issue that would take weeks to rectify. A part ordered went on backorder - I found out a more than a week later, a day after I was told my car would be ready. A sensor was found to be broken (that I had pointed out in our walk around) and needed to be ordered. That sensor would need to be calibrated and only after fully reassembling the car did they call the calibration company to find out they don't support my car, so it would need to be towed to a dealer about an hour away, the following week. I picked my car up today after five and a half weeks - bumper's fixed, but now my keyless entry doesn't work. Their solution - bring it back to Caliber. I understand delays, I understand things happen. What I cannot accept is incomplete work, poor communication, frequently missed commitments, and absolutely no sense of proactivity on the part of the company doing the work. read more

Other Caliber Collision locations in Colorado are great to work with but avoid the Longmont location on Boston Ave they're horrible. The employees who write the estimates give the lowest estimate possible for the insurance company, they argue with you about damages and refuse to use brand name parts when it's you legal right to request them. Please beware! Poor customer service and very shady business practices at this location. Update: the manager Chris contacted me but didn't offer to make things right. He apologized and said they have some training to do with their staff. Chris also confirmed Caliber Collision estimates don't include accurate costs for exhaust or mechanical damage because they outsource the work. I think it's very important to give accurate estimates or tell the insurance company you're not qualified to do the repair. Instead they put their best lowball guess on the estimate which I'm sure most people accept. read more

John is fantastic. He consistently kept me in the loop with my repair and even had it done sooner than expected. My car looks better inside and out than how I left it. Thank you for making the repair process anything but a hassle! read more

I ran over a rock and needed my bumper replaced. While Caliber was not my first choice, it's where I was sent. And while I was even more suspect when my entire grille had to be replaced (at $1800) which they admitted was their fault, I was still really pleased with the outcome. Yes, they had my car longer than expected. Yes, they broke a huge part of the front. But they were really professional and forthcoming about the whole thing and Raoul did an amazing job. Also, adhering to COVID procedures. Getting cars fixed is never fun and is usually stressful. But this was really not as bad as I expected. Thanks again. read more

Great experience with these guys. I did not have a lot of damage but they were honest about the needed repairs and got everything done in a very timely manner. Sondra made sure to keep me very updated on the progress and made sure all was done exactly as needed. read more

My car needed some work done on front of car. They did an amazing job! Totally recommend this company. Great communication and followup. Drew was great to work with Fantastic workmanship! read more

If You are MILITARY Do Not Go Here! NOT ONLY DID THEY WASTE MY TIME, THEIR IN ABILITY TO DO THEIR JOB CORRECTLY THE FIRST TIME COST ME MONEY! I showed up, parked my car and went inside. Christian Dufner "Senior Service Advisor" walked me outside to do my FINAL vehicle inspection before leaving my vehicle. I went over the spots that was hit, a full walk around the vehicle and then Chritian directed me to go back inside for billing matters. There was confusion about the amount that was due. The front receptionist gave me a receipt stating what was owed if USAA (best insurance) wouldn't cover the rest. AT THAT MOMENT I WAS AT AGREEMENT OF WHAT MIGHT BE DUE!!!!! if my insurance company doesn't cover. No worries it was a lousy 600 dollars. I wanted my pearly white vehicle in tip top shape there was no issue. However Christian was not there to see that transaction of me getting a receipt. He comes out his office, raising his voice without addressing me formally, agessivly walking at me while I'm in the chair to make sure I have the 600, (mind you, there is my car rental personal and other clients starring at him address me in this manner) (total embarrassment on his misunderstanding) Never in my life have I ever been addressed by a man like that let alone at man who is supposed to be professional and assisting in these matters, as their mission statement reads, geared toward Restoring the Rhythm of Your Life.® We offer the highest quality customer service ,IS NOT WHAT I EXPERIENCED! I literally had to cut this grown man off cause he just kept going, from disrespecting me in the tone and with the verbiage he was addressing me to tell him, I am at understanding of the amount from the receipt that was just given to me. After receiving the receipt, I asked if there was anything else needed from me at this time and they said I could go, I then filled out paperwork for my rental, which they sat and watched. After walking out the door, there was no way I was leaving without a name. I walked in and got the card of Christian from the receptionist, at that point she was super apologetic and understanding of the level of UNprofessionalism that we all just witnessed and what I had to experience. I left around 4-4-30 I received a text that night saying my vehicle has been received and will get updates as the process goes along. I'll tell you It didn't feel comfortable leaving my vehicles of the hands of someone who seemed to not like me, this is how he talks to me, imagine how he works on my car? Very scary when you drop off a 50k vehicle. I told my husband about the manner in which this man addressed me so from here on out he can deal with it because I was beyond exhausted, upset, and stressed after what I experienced, and didn't want to go get my vehicle when it was finished. The next morning my husband called and complained about Christian being rude and unprofessional demanding money, when no work was done, and AFTER I received a receipt, and the owner/gm seemed to got an ear full from a SSG (Staff Sergeant in the US ARMY) about his wife's experience. This actually upset the owner/gm and seemed to not care about how his Senior Advisor's isnt delivering their mission statement is being delivered to every customer let alone Military, and was very rude himself. So at this point I'm understanding he does not stand on their mission statement either, and it seems to be an accepted standard. Hours later(around 1, right before heading to work) I received a call from the owner/gm saying my walk through wasn't complete (Christians ONE JOB!)and before they could start I had to go back down there.(so the text was also wrong) It would have been 2 days before I could do so. So meantime I'm in a car rental that's not being covered. NOT ONLY DID THEY WASTE MY TIME, THEIR IN ABILITY TO DO THEIR JOB CORRECTLY THE FIRST TIME COST ME MONEY! at that point I was done. I picked up my vehicle and dropped off my rental and will take my business, and military money to a company who works for their PAYING CUSTOMER! read more

Took my car in for a $9000 hail damage repair. They repaired all the damage but they returned the car with a scraped front bumper up near the hood of the car, it looked as if someone dragged something across it. Leaving several scratches through the paint. Caliber refused to take responsibility for the damage to the car while in their care. The pre-appointment photos they took with a 10 year old digital camera were about as useful as you'd expect. They wanted to charge me $200 (half off, what a deal!) more to fix the damage they caused to my car, or I could take $100 gift card. They wouldn't fix the bumper because it already had chips on it. Literally every car has some damage just from driving on the road, so as long as they can find a chip or a scuff, they can put more damage on your car and then not fix it. I would avoid! read more

They did a great job fixing my truck and even when I went back with what I thought was an issue with the paint they removed the tree sap quickly and easily - John was Great to work with read more