Gerber is a chain, with shops everywhere. Look at where the review is coming from, some places aren't worthwhile, but the shop in Longmont is great. I have used them -too often- over 30 years, and the service has always been very good. They have always deserved 5 stars in my book-good job done promptly with regular updates in the interim. read more

I had work done on my vehicle here, and unfortunately, I have had multiple issues with the work that was performed. The windshield washer reservoir was replaced, but it was never filled, and it still shows as empty even when the reservoir is full. The lower passenger-side light was also not seated properly and was left loose. Most importantly, sensors were replaced, but they are still not working correctly. This is now my second time returning to have the sensor issue addressed. After the first visit, I took my vehicle to Mike Maroone Ford for a complete diagnostic. Their conclusion was that the sensor was not communicating and that the problem was most likely with the sensor itself or the wiring that was installed. When I returned for the second time and explained exactly what Mike Maroone Ford had diagnosed, I was treated as though I did not understand my own vehicle. I was told that my vehicle did not have a camera and that it was impossible for it to have lane assist without one. I was also told that they would not trust anything Mike Maroone Ford said. What they apparently do not know is that Mike Maroone Ford installed a new engine in my vehicle and has extensive knowledge of this particular vehicle. At this point, I am no longer willing to continue bringing my vehicle back. I will be having Mike Maroone Ford diagnose and repair the problems caused by the previous work. Based on my experience, I cannot recommend this business. I expected the work to be completed correctly the first time, or at minimum, for the concerns I raised to be taken seriously. read more

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Honda Civic Si body work paid by Geico insurance. Body work and paint fine. Received weekly updates on progress. Front office staff horrible communication. Promised phone calls never happen. Claim they sent text instead. Texts never received. Ben, in the office, tells me "I can prove we sent you a text 1 minute after we opened." Huh? What a smooth and courteous way to talk to a customer. Important phone call to GM Alex never returned. Also, shop does not understand the Honda system. Kept insisting they needed to "recalibrate" my car because Lanewatch was not working property. All they had to do was reboot the system via the touchscreen to correct. read more

Dear Jessica, yes you are correct i had been contacted by the manager. No issue was resolved. Please all of you that gerber is an option to you given by the insurance don't take it there avoid your self the hassle of dealing with this type of business, again they do not have a mechanic they take the decision them selfs on what to tell the insurance and you will be stuck with the problem. Just look somewhere else do that favor your self. read more

i did not have a good experience here the work done on my car was just ok, there was overspray on the other side of my vehicle that was not even worked on, the vehicle was not re Assembled correctly and the final and last straw was I had personal property stolen from my vehicle. I called and let Gerber know and they said they would talk to management about the stolen items never heard anything back. That right there is just unacceptable read more

Our car was a hit and run and cause a fair amount of body damage. Gerber not only completed our work early, they matched the paint perfectly! We are very happy with the body repair and paint they did on our 2000 Porsche Boxster S. We would highly recommend! read more

Excellent quality workmanship, our truck looks amazing, paint was matched perfectly, staff very personable, professional and super helpful. Best shop we have been too in years. We highly recommend Gerber Collision! Their prices are very reasonable espec for 5 star treatment and quality of work read more

They took very good care of my car text messages kept me informed on progress. Highly recommend them

A lady ran her car into the right side doors of my car while it was in the aisle in the Safeway parking lot. (I had the "right of way"). After remembering to take photos, it was clear from the points of impact that it was her fault and she luckily had insurance. I chose Gerber Collision because I had used them for a bumper that detached on a bumper curb. That was my fault! They did a great job on it, so I chose them again for what I figured would cost maybe $500-1,000. Little did I know, the estimate came in a lot higher as at least one of the doors was too badly damaged to save, and there's a lot involved in removing and re-installing original body parts in order to properly fix the doors. They called me almost daily with a message (I could have stopped the messages if I had wanted to do so) about the repair status of my car, letting me know as things progressed. I really liked that. The repair took a week. They washed my car really well and because I have to wait 3 months for the paint to totally set before I wash it, I was grateful for that. I'm only supposed to wash off bird droppings which could mar the paint job. The repair and paint job were done very well. It looks like it never happened - oopps isn't that some company's slogan? read more

Classy organization with competent, professional staff like Jillan who did a great job keeping me updated weekly. My car needed extensive work, the estimate seemed like 10 pages long, coming to over 8k. With all the supply chain and staffing issues some garages like Caliber are facing, I went with Gerber and was happy to get everything done in exactly one month. Highly recommend. Not saying they are psychic or anything, but every time I wondered about the car, seemed like the phone rang with an update that day or the next! read more

I have received no phone calls since the date of this disaster. Not sure why Gerber would respond that they've reached out to resolve when they have not even tried to reach out as a courtesy to apologize or rectify the situation. I strongly encourage anyone considering this place to walk away. It will save you time in the long run. Regarding the last comment from Gerber, I AM NOT GOING OUT OF MY WAY TO CONTACT YOU! I called and left a message last week with your receptionist (the same one who misplaced my original reservation...no surprises here...) to have Danielle call me back, returning the ONE phone call that I've received to date. Don't lie!!! read more

I had to shop around for a repair place, and most of the length of quotes I was getting were somewhere around an entire month before anyone could fix my car. The insurance company advised this was a preferred vendor, and now I can see why! Overall, I have had nothing but great experiences with this place. They employees are compassionate, understanding, and most importantly, they are honest about timetables. Communication is key and they have a set schedule for calling you with updates on any repairs. If it's going to be longer than quoted, they let you know as soon as possible so you can make arrangements. And they were always happy to answer my calls any time between those updates and field my bajillion questions about the repairs being done, parts ordered, coverage, their warranty, etc. They even gave me a ride to *rental car company* because *rcc* did not send a car (after I confirmed with them twice, had Gerber confirm with them as I was on my way AND had Gerber call when I was there-as no car was there. *rcc* is less than 5 minutes from Gerber, for the record). I have taken my vehicle twice to them for repairs and wish I was not moving so far away, as this location has the best, most attentive, helpful and friendly staff I've seen at any car repair place. Not to mention my car looked great when done. The paint matching was incredible; looks exactly the same as before. Unfortunately, I can't speak to price, as I was not out of pocket for any of the repairs, but guaranteed it is worth the money. Trust them with your car. They are your friendly neighborhood car repair shop. read more

The team at Gerber did a great job with the repair and were EXTREMELY detail oriented. Although it took two weeks longer than initially estimated, due to delay in getting OEM parts, the quality of the work was worth the wait. read more

It would be best to describe this company in words that Yelp would think were bad words that had to be removed. Setting that aside, DON'T bother with these people. When I came to get an appointment for my repair, the earliest they could manage was two months away. I went ahead and made the appointmentbut when I showed up two months later, they informed me *that morning* that they need a week or more to repair the car and I should have a rental car reserved. Maybe they could have told me when I schedule the repair? I asked about rescheduling, then they told me it would be three months before they could get to me. It just gets better and better.if you can find a decent, honest, capable repair shop go there. By all means though, avoid this place. read more

I have been waiting for my glass repair that a third party glass repair company for State Farm set up. It has been three weeks now and they have not even called me back. I sit on hold for 30 minutes at a time and get too frustrated to hold any longer. I hate being that Yelp troll but this company has broken me. They are supposed to show up today an I have no idea since the haven't even called me. I had to call Lynx, that third party scheduler, to even find out that they didn't have the gasket. If you have a choice, avoid these knuckleheads! read more

This place took a costly, stressful event and made it into a long drawn out fiasco - heaping on additional stress and expenses. Unless you thrive on aggravation, I can't recommend this place to repair anything for anyone - ever. I had a fender bender with my sister's car. This place gave her an estimate that was pretty close to the car's value. Despite that my sister told them to make it driveable. A week or so later when I picked it up, it looked fine, but immediately after driving off I knew something was wrong; the tire rubbed against the fender during turns. After numerous phone calls and three contentious visits over several weeks (without a driveable car) their remedy was for my sister (who lives out of state) to take it into another shop, located in Longmont, to have it actually fixed. Woohoo - they did negotiate a "wholesale" fee with the second shop. read more

Worst experience ever - destroyed my car and had to have 75% of the work corrected - lots of dirt in the paint, shorted the full process... horrible customer service read more

No one likes to have a car accident, but Danielle and her office staff take some of the pain away in dealing with an insurance company. She kept be informed daily about what was happening with my car repairs and the work performed was great. I will recommend Gerber Collision highly!!! read more

I never, ever write reviews, but the service was so bad here that I am compelled to write one now. Run away. As fast as you can. Can't speak to the actual body work (because I ended not having any done), but the admin staff is completely inept. After having an estimate for PDR done here, and scheduling an appointment a couple of weeks out, I thought I was good to go. I even called the week prior just to make sure we were all set with my appointment (oh you bet I was assured everything was great). Come drop-off day, I hand the front desk woman my car key (the same one who had booked my appointment, no less) along with my last name and the quote. I was told I wasn't in the system and that my appointment wasn't valid, and the earliest they could get me in was three days down the road. Accompanying this statement was an incredibly defensive attitude, as if it was somehow my fault the admin staff is incapable of scheduling one appointment correctly. No apology, no corrective action, no 'sorry we fucked up here's how we'll make it right', not a shred of what actual customer service looks like. I paid my due diligence by confirming the appointment long before the day ever arrived. Why would I trust this place to fix my car if they can't even fix their own mistakes? read more

Gerber did a fine jobs on my Enclave. My paint color is a Pearlized White, And I was concerned that it wouldn't match after being on the road for five years. They did a perfect job! You can't tell at all that it has been repaired. The paint matches perfectly and there is no sign of repair. That's all I can ask for at this point. I just picked it up today so I can't see what it will look like in a month or two. But I can say they were very professional, And the front desk person was accommodating and nice. They even sent me texts to let me know how the process was going, and when I could expect to have my car back. read more

I would give them minus stars if I could. I took my car in and first had to deal with their condescending receptionist-how dare I think anyone would be available at 2:30 on a Friday to look at my car. I had to come back when it was convenient for them. I told them I had a $1000 deductible and my insurance company wouldn't raise my rates if I kept it under $2000 total. Instead they did a horrible job (many comments from repair shops) and kept the cost to the insurance company down to $200! Then they said that is what I asked for. Stay away, far away. They don't listen, they are disinterested in pleasing anyone but the insurance company. They were terrible, terrible, terrible. read more

Excellent service !!!!!! High quality repairs and very personable, professional staff !!!!!

I have had two incidents in the last year. My experience with the folks at Gerber has been supreme. I especially had a great experience with LISA. She not only explained but kept me informed of the progress. The work was completed on time and was as good as promised. Thank you for jobs well done. MY truck and I sure appreciate your service. And, thank you LISA. Everett Noble read more

Remember the minimum is one star not 0 stars!!! Here's the deal. I took my truck in to get the tailgate fixed. It was slightly dented and scratched. They did an awesome job on the tailgate. The problem is that there are a few new scratches on the driver side. Also a small dent towards the bottom of the door on the same side. I'm not stupid. I know I didn't have a dent in the door!! I'm so pissed. My first ever new vehicle and it doesn't look new. They do autobody repair right? It looks like someone had my truck right next to another truck they were working on and just bumped into it. What a joke. They said they had photos with marks where the scratches were. That one is hard to figure out right. Dah. Lame. Why didn't say there was a dent. You wouldn't mark that down somewhere? Of course you would! read more

A lot to be said for good customer service these days. First, the fact that they did a free autobody estimate for an insurance estimate was solid. Second, friendly and competent atmosphere made it a pleasurable experience. read more

I was hit by the horrible hail storm that we had in May. All the other auto body shops around Lakewood were booked out about a year. I found Gerber through yelp and the reviews were good. They were able to fit me in to get my car repaired sooner than any other place. I'm very happy I took my car here. They constantly kept me updated and also finished the job quickly. I am glad I made the trip from Arvada to Longmont to get the car repaired. They exceeded my expectations and god forbid if I get caught in another mess I'll definitely be coming back to Gerber. read more

In June I had Gerber repair the hail damage on my F-250. They kept me well informed every step of the way with not only text messages but several calls without me having to call them first. The workmanship and attention to detail was impeccable, I know because I'm picky as hell. I would recommend Gerber to anyone. Great customer service. Nice Job! read more

Excellent customer service and repair. I badly scuffed the bumper on my car. American Family suggested I check in with Gerber for an estimate. To my delight they buffed out the scuff and I was able to avoid making a claim. The staff at Gerber is very knowledgeable, personable and honest. The service center I went to is located at 205 3rd Ave. in Longmont. 303 772 2701. read more

I have NEVER been treated more rudely by staff and management at a body shop before. ZERO stars.

My Highlander was repaired by Gerber after a weather related accident. They the repair shop suggested by my insurance company. Never again. Not only did they not complete the job, they completely missed a steering sensor AND the back tow adjustors had been bent on the original tow from the accident, but they actually told me they didn't notice any problems, and then proceeded to explain how tractions control works. Needless to say when I took my car to Toyota, they were amazed that Gerber had let me drive it off the lot, they said they noticed the issues immediately just driving it into their garage!!! Horrible service, work was not completed, and it caused me all kinds of headaches because they had reported it as done to my insurance company. At that point, everything was on my dollar and I'm still dealing with the paperwork. read more

I have taken two different car there and both times I have had a great experience. Everyone working there were very friendly and willing to answer all my questions. They also explained what repairs were done. And, both times, I was kept up to date on each step of the way and had my vehicles returned to me satisfaction guaranteed. I highly recommend Gerber to everyone. You won't be did disappointed! read more