This was my first time using Phillips, my company brings some of their vehicles over to them for…read moreinspection and thought I would give them a try. I brought my car here on Monday (8/1) due to a noise that it was making on the left drivers side. Drop off was a bit confusing as the front door was open but there wasn't anyone at the desk and I waited for about 5 minutes or so and had to walk around to find someone. A gentleman came from the shop area to help. He was pleasant and took my information and promised to give me a call with the diagnoses. I had informed him that it was my only vehicle and that I would need it back ASAP to be able to get home, he assured me that I would hear from someone that morning. I heard back from them at 11:57AM and they let me know that the strut mount and ball joint on the left side were broken and needed to be replaced. She quoted me a price of $350.00 for each and told me that it wouldn't be any higher than $700.00. They didn't have the strut mount in stock for my car and they would have to order it and it would arrive the following morning. I agreed to these repairs and we both hung up. Tuesday morning came and about 11AM I called over to see if the part arrived and to discuss how we were going to handle the payment. The owner indicated that yes the parts arrived and that they would be working on my car that afternoon and it should be completed. I said okay and thought everything was fine. By 4PM I had started to call them to find out the status of my car as I was getting ready to leave work to come over and wanted to be sure that it was completed. After about 1/2 hour I got a call back and was told that it was done and they "just had to get the paperwork completed". I said okay not a problem and asked what the total was and was told "once the paperwork together we can let you know when you arrive". I made my way over to them about 10 minutes later. Once I arrived a gentleman asked me to have a seat they were just finalizing the paperwork. After another 10 minutes a female walked in and we said hello and I continued to wait. After another 10 minutes the female asked me to come up to the desk she was ready for me (at this point I realized it was the owner), I came up to the desk at which time she handed me a bill for $1,041.53 which was significantly more than the approx. $700.00 which she quoted me. She then proceeded to tell me it was because they replaced the right side strut mount as well due to it being a "safety issue" and would not pass inspection. While I understood the safety issue and it not passing inspection that was NOT what my car was there for. It was there for the noise on the left hand side of my car. When I asked why repairs were done that I had NOT authorized I was told that the mechanic felt since it was a "safety" issue and the owner wasn't around to call me that he would just replace them. When I pointed out that this was unacceptable the owner proceeded to tell me that it wouldn't pass inspection (yes my inspection was due) and that it was a safety issue. While I told her I understood all that my issue was WHY DIDN'T ANYONE CALL ME TO GET AUTHORIZATION. More than likely I would have approved it, however, NO ONE called me. It wasn't like they gave me a discount on the price either. It was the same amount to replace the left side (including labor) as it was the right side. I was then "forced" into an agreement to pay the difference by the end of the month, however, I didn't agree with this, however, they were holding my keys hostage and I had no way to get home and felt I had no choice. I understand mistakes happen, but I didn't authorize this work and I can't verify if in fact the mount was bad as they didn't show me the part etc. There was no issue with the right side when I brought it in and believe that I was taken complete advantage of.

Solid place! came in for a inspection and oil change had to move my appointment due to getting a…read morenew job people were great very flexible and understanding with scheduling, and most importantly they did great work on the car!

Called to get my car detailed and was told by Nick that he is booked until May. I mentioned I was…read moreselling my car and I would just find someone else to do it. He said, bring it in and we will get it done in between jobs and it would take 3 days. We are on the 12th day now and my car wasn't even started. I called multiple times and Nick continued to tell me they are going to be working on it. I was told it would be done on 4/20 and at 4 PM I called and he said, oh my guy is working on it right now and will be working on it into the night. Funny thing is I drove into Pottstown through Stowe and found my car at another detailing shop that I wasn't told my car was going to or authorized to move it to. I confronted Nick on 4/21 and he flat out lied to me last night and continue to say he was doing all he could to help me out. Lying and being deceitful about what is going on isn't helping me. Be up front and honest with your customers if you want them back. I would not recommend this business to anyone for detailing work.

Beware beware beware I don't have a problem paying there labor rate but when they double the labor…read more then there's a problem waited two weeks to get an appointment and then the car was there for another 2 1/2 weeks and basically did nothing beware beware beware Also when you call and ask for Mike to call you back he never does

Once again Eagle Service Center has provided excellent service on my vehicle. After a state safety…read moreinspection at ESC that required new brakes to pass my daughter heard a crunching noise after driving less than 100 miles when applying the brakes. She called to let them know what was happening and they asked her to drop it off that night and they'd take a look first thing in the morning. They found one of the brake components had a factory defect, replaced it and she was back on the road the same day. No charge for the parts or labor.

total rip off car was in accident charged for towing which is understandable clean up and disposal…read morewhich we found all the items cleaned up inside on the floor of the car. Paul on the phone was rude talked down to customer . Also charged for two workers to come our and a supervisor when only two were out . and I'm sure the other vehicles insurance were charged same. (double dipping) isn't that a crime $ Don't used this service

Their website doesn't list prices on many of their tires, just "Request a Quote". Normally that's…read morewhere I stop and leave a website, but this time I followed the "Request" link, filled out the form, and the auto-response told me to expect a reply within 24-48 hours. That was on the 14th, it's now the 25 and I've received no quote. No worries though, i've already booked service elsewhere.

Great service and very affordable. Oil changes are fast and easy. Great people to work with.read more

I am amending a recent review that I left. I left McLean's in great stress and went to a different…read moreplace and was told some very bad things. I chose to believe them. Big mistake. I've been going to McLean since he opened and I loved going there and all his staff. They've never failed me. So I'm taking back the bad rating I left and I'm apologizing. And I'm telling you people that McClain is the way to go. He is thorough and he's amazing

Short story is that I paid $160 for a diagnosis, the "Sales Adviser" (how about "service" rather…read morethan "sales") recommended something for $2k that was unnecessary - no thanks - problem not resolved, and wanted another $100 for further diagnosis - no thanks. The long story is engine misfiring, paid $160 for diagnosis. Kink in the vacuum hose (couldn't have taken too long to spot), but "Sales Advisor" recommends I also replace all ignition coils for $2k. What? Huh? Are they bad? They don't know, they only checked one of them and it was fine, but what's $2k, right? No thanks, I'll pass on that "sale". Replaced vacuum hose for another $300. But one cylinder is still misfiring. They want another $100 for further diagnosis. I expected that the $160 (not a cheap diagnosis price) would cover a full diagnosis, not a first pass diagnosis. I declined. I'd rather take my car to a place that does what is agreed upon and doesn't have a "Sales Adviser" who tries to sell me unnecessary things.

Mclaughlin's is very transparent and got me in quick for a state inspection. My car is running…read moresmooth no issues. I will definitely be coming back to this place in the future

As a single woman whose understanding of cars doesn't go much beyond where the key goes and how to…read morestart the car, I have found that McLaughlin's Automotive is a great place for any and all problems I might have with my car. I never feel as if I'm being talked down to. I have never feel like the prices for repairs are not affordably fair. If I take my car in for one thing, if something else is needed, I am always first called, the needed repair is fully explained to me and the cost given. I have been to others, but, this is an auto service you can depend on, skilled, reliable, dependable, responsible. They care not just for your car but you.

I have to dig deep into my albums to get each photo. But this company is phenomenal!…read more They have tinted my: Raptor WIDE BODY SCAT PACK CHALLENGER PORSCHE JAGUAR TESLA F150 Great work. Great people. Dope waiting room. Value is great! It's window tin- you want to get it done right and these guys do it! Don't we all love professional work?

Excellent car detailing job ! My 10 year old car looks like new. So worth it for the price. They…read morealso installed new headlights when I asked.

Been using this shop for a couple of years and they've been honest and priced things fairread more

My go to place. I have found them trustworthy and reliable and I am picky for my mechanic.read more