So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work…read morewith, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible.

Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried…read moreto get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb.

While driving on the highway behind a truck, a stone flew up and cracked my windshield --…read moredefinitely not how I planned to spend my day. Thankfully, I found Main Line Auto Glass, and I couldn't be more impressed! Dan was absolutely fantastic. From the first phone call, he offered a great price -- much better than what I was quoted elsewhere -- and was incredibly professional and efficient. What really stood out was his convenience: Dan offered to come right to my home to complete the windshield replacement, which saved me so much time and hassle. The job was done quickly and flawlessly. You can tell Dan takes pride in his work, and it shows in the quality and attention to detail. If you ever find yourself needing auto glass repair or replacement, don't hesitate to call Main Line Auto Glass -- and definitely ask for Dan! Highly recommend!

Main Line Auto Glass does excellent work. I've worked with them for about 10 years and have never…read morebeen disappointed. Prompt and friendly. Accessibility and reliable. The first and only call for auto glass needs.

Brandywine Coach Works of West Chester is fabulous to work with! They are quick, courteous and do…read morequality work! I highly recommend using them. I have used them multiple times and couldn't be happier!

What a great place to take your car. My car was in for a water leak and some damages the water leak…read morecaused. Brandywine Coach works along with the adjuster and the staff there were extremely helpful and very professional. They did an excellent job and my car was even detailed. I would highly recommend anyone who needs auto bodywork to take their vehicle to Brandywine Coach works they do excellent work. To the staff at Brandywine Coach works thank you very much for your great diagnostic work and repairs to my Honda. Happy holidays and best wishes to the entire staff thank you !

The only place I trust detailing my cars aswell as Tint install. Very professional and very thoroughread more

From the owner: Professional quality automotive window tinting, paint protection film, and detailing.read more

I have never dealt a business so unprofessional and out right rude. They basically stole my money…read moreafter I scheduled a detailing service. They said they didn't have staff and couldn't preform the service. Then told me that they would not return my money.

I made a same day appointment online that required a $100 reservation fee. Then I received a call…read morecancelling my appointment, but they refused to give me my $100 back. The owner was beyond unprofessional and told me he had a team of lawyers, so "good luck"! Don't risk it!!