Great staff. I really loved the text updates and ease of everything between my insurance and the repairs. I didnt have to worry about anything at all. I also really liked that I was able to drop off my Enterprise rental there. Their estimate with my insurance was reasonable and the work was definitely superior- they took great care of my baby (my SUV lol). It was a great experience overall. read more

Everything they did a great job fixing my truck and very good communication they did a great job very nice respectful people there. The price was good as the parts were top of the line!!! read more

Really impressed by all aspects of this business...especially the beautiful job on my repairs. Great communication, customer service and efficiency! All went smoothly and my repair was better than I ever thought it could be. Special thanks to Paul and the team! Thanks also for buffing out my headlamps and minor scratches as a courtesy - it's like having a new car! I will return for more work in the future! read more

If you want to end up with a car that is not fix correctly and they won't warranty there work go to this place.

Great service & great work! We were very pleased with the service from the moment we dropped our car off to the end result

My husband took his car to several repair shops for estimates and decided on Caliber Collision because they were friendly and efficient. Rhina assisted with the insurance and explained all the details of the work to be performed and He was scheduled immediately all is being done in a timely manner. I would use Caliber again and highly recommend them. Maria Torres read more

I took my car to Caliber Collision after i heard a lot of great things from this shop. My car was scraped from the front bumper on one side and the bottom was broken. They made my car look like new!! Hector helped me out through the process, he we very kind and professional. I would definitely recommend this shop! read more

Caliber Collision - Body Shops Near Me - Salinas, California

I took my MB here for repair. Rhina provided us with great customer service. She made sure she went the extra mile for us to make sure everything goes smoothly. This type of service is hard to come by these days. I highly recommend this shop. read more

Experienced some car troubles, my insurance recommended this spot as well as friends and family. Spoke with one of the team members and set up the drop of date, offered me a courtesy ride to where I needed to be. Couple days after my car was ready to go. Everything went smooth, from the initial call to driving off the lot with the car taken of. 10/10 recommend. Fast, efficient, and to the point. read more

Giving 5 stars for the awesome customer service of Gil Castillo and the rest of the staff. Just got my Yaris patched up after a (thankfully!) minor collision. Repair went longer than expected due to mistakes and delays from other party's insurance company (side note- Kemper/Alliance United is a frustrating insurance company to work with; I would not buy from them), but Gil went out of his way to make it right. Worked with us to get us back on the road in a timely manner. He and the front office staff I worked with were friendly, funny, and professional even when the site was busy. After the repair, Caliber washed & vacuumed my 13-year-old car so well it looked almost new. The property is small, so parking can be tricky, but the waiting area inside the office is great! When I went, they had a popcorn machine, coffee & tea, and a stocked fridge of complimentary sodas & Capri Suns. Also, the TV was set to HGTV; what more could a girl want? :) read more

Thank you so much caliber Collision for fixing my car . Hector helped me out and was fabulous. So thankful to have such great people to fix my car and get it back all in one piece ! read more

Caliber Collision - Body Shops Near Me - Salinas, California

Very friendly and professional. Kept me informed the whole time my car was in the shop. I'll always take my vehicles to Caliber!

I have to say that the body shop did an awesome job. Paint looks great. On the other hand, since this was an insurance claim the cost incur didn't matter. If this were to be out of pocket, then you can probably expect another $900 on-top of original quote. I think is still worth. My recommendation is to do body work here but think twice for mechanic work. I was disappointed to find out that there was no effort to inspect the vehicle and find the cause of the problem. They made my wife feel ignorant, not a good business model. I am now heading to the dealer to really find the issue with competent mechanics. read more

Worst auto body shop in town. All they do is lie and make up stories and excuses. When you call them out they tell me I'm the liar. They are shady. They trade Starbucks gift cards for 5 star reviews. STAW AWAY!!! Rhina S. Is just as bad as this shop. My car was supposed to be there for 2 weeks it's been over a month. Every week they order the wrong parts one part was damaged In the process. They misplaced it. Now the closest part is in Fremont but they don't go that far for parts but they may make an exception. Today 6/27/23. Rhina said she was going to work 3 hours overtime to have my car ready. Guess what 530 pm came and my car is still not ready because she has no shop to align my vehicle. They need to investigate and be 100% sure and truthful when they say your car is going to be ready. For the past three weeks I have been promised my car will be ready "tomorrow". The only reason I went through this shop is because Malones shop was booked, worst decision coming here. read more

Caliber Collision - Body Shops Near Me - Salinas, California

See all

I would state the work was done well, but the service leaves a lot to be desired. After the work was completed there was a problem. I went back to them to show what the issue was. The response I received was "that was an issue before we worked on the car." I have had the car and saw the issues and this was not one of them. They wanted to show me they took a picture of it, but when I asked why I wasn't contacted, his response was "we don't call for every little thing." So, if you want to deal with people who take no responsibility for their work and once they receive your money they wash their hands of you...then go to Caliber!! The only reason I went there was because my insurance suggested it. I have already given them some feedback also. read more

This is hands down the best place to go in Monterey County. After getting rear ended I contacted a few places in the area only for them to fall completely short as far as customer service is concerned. So I ended up at Caliber Collision. They handled everything for my Ford Fusion perfectly. As soon as I arrived I was immediately greeted by friendly staff and they explained the entire process of getting my car repaired step by step. After dropping off the car they called me numerous times to keep me up to date on what was happening with my vehicle and when it would be ready for pick up. When I came to get my car I was stunned to see it looked as if I just bought it. Not only were the scratches and dents gone but they cleaned, waxed, and vacuumed the interior of my vehicle. As I returned home I noticed however my check engine light was on and my tire pressure was low. I called them and the next morning they came and picked up my vehicle and did an inspection as to what was wrong. It was an issues I've had with the vehicle prior and have spent hundreds trying to get taken care of. They insured me they could do the repair and they only charged me the cost of the part. I didn't get charged for the labor or diagnostic. The following day I went to pick up the vehicle (they offered me a ride but I had one) and my car was looking amazing, repaired, and they filled the air in my tire. It's been a couple months now and my car has had 0 issues. They saved me hundreds and made my car look new again. There is no question I recommend everyone here. read more

See all

Overdue review. Came here when I was involved in an accident in 2019. I got an estimate and thought everything was good to go. I'm not familiar with body work and never had any idea it would be days before getting my vehicle back. Additionally, the rep who helped me never told me when he drew up the estimate. When I took my car in for service, still wasn't told about it. It wasn't until they took it apart and started prep work that the employee called me and told me it would be days before getting the vehicle back. That was mildly frustrating. Even worse was getting called a liar when the employee kept telling me he told me at the first appointment that the work would take days. I think I would recall that kind of detail so I could set up transportation for myself. Told them to stop work and I would pick up my car. Show up and the employee pretty much threw the keys at me when I picked up the car. Just horrible. However, the only good thing was the front desk. They were great when I went. Polite and courteous. The guy who drew up the estimate for me and "helped" me, not so much. I ended up going to another body shop who was honest from the get go about time estimates, pricing, work to do and kept me up to date throughout the process. read more

So far so good. I had a run in with another car putting a little damage to our vehicle. They are very freindly and pollite. They keep me updated daily on the progress. The repairs are not complete but i have conplete confidence they will do a terrific job. read more

Professional, quality work. Friendly staff. Very informative. From drop off to pick up a pleasant experience. Kept me well informed and updated. read more

If I could I would give it a 0! Stay away from this shop, they will make promises to turn in your vehicle in no longer than two weeks. It's already been over a month and I still don't have my car, I had to call my insurance and let them know of situation and they said that they were going to investigate the shop and I also requested for a transfer to a different shop because there is no sign of progress. The lady named Rhina R would basically tell me a different story every single day I would call her to check on status. She will also say that she's trying her best but she really is not. Every week it's a different story, for the part the car needed she first said it was ordered incorrectly, then it was broken, then reordered but misplaced, then today 6/27/23 she said Toyota said the part she needed was back ordered but then I told her about transferring my car to different shop and she said guess what we actually just had Toyota deliver the part?? Like how if you just told me it was on back order!!!! She promised she would stay overtime and make her technicians get it done today, aligned and washed. 5:28pm she calls and says the car will not be ready. read more

Just picked up my Mercedes at Caliber Collision in Salinas. First time dealing with this shop and they totally exceeded my expectations. Hector Quiroz was my service advisor; he was professional from the time I dropped off the car to the time I picked it up. Hector was knowledgeable of his job. He responded to my questions and concerns promptly throughout the process. He dealt with the third party insurance, Hartford (which I do not recommend) with patience. The shop manager Eddie was also very helpful over the phone and went out of his way to help during Hector's absence. I'm so glad I took my car to Caliber's. Not only I was happy with the awesome work they did, they washed and sanitized the car. Also, they are tech savvy, I received repair updates daily via texts and emails . It was just nice and convenient to know the progress of the repairs. I thank the staff's professionalism and enthusiasm in getting my car back to me in great condition. read more

My cars paint was subpar, worst than it was before(spots and sand marks everywhere) . There is huge gaps where they did work. They put a dented hood on my car. I took my car to a mechanic after they worked on it and they gave me a full report of errors they left behind. They can't even install the bumper on correctly. This business doesn't value your car or your satisfaction. I spoke with the head manager and he kept making excuses for all the issues that I had. I am taking my car to get fixed again elsewhere because this place waisted my time. Please don't take your care there unless you want to ruin your car. read more

I had a great experience today at Caliber Collision. I was greeted nicely at the door and were able to find some time out of their busy schedule to help remove a slippery rear light bulb that fell into the rear light housing. Now that's some awesome customer service! read more

Elia and the staff at Salinas Calibur were pleasant to work with. Through my insurance, I brought my car in for some work on my rear bumper due to a minor accident. The communication and customer service during the entire process from getting the estimate to the ongoing status of the repair work was excellent. There were some little flaws with some of the paint details on my bumper when we went to pick it up. I honestly didn't really notice until my husband pointed it out. Upon showing some hesitance in being 100% satisfied, Elia offered (without issue or protest) to have it redone to ensure we were completely happy. I picked up my car a day later and it looked perfect. Great service and would recommend. read more

I had a great experience dealing with the folks at Caliber Collision. From making an appointment to dealing with Elia directly to handle the repairs. Everyone was helpful, nice and knowledgeable. I would highly recommend this shop to handle your auto repair needs. I hope I don't have to use their services again but will refer them to family and friends. Thank you all for making this experience a great one! read more