I have been a loyal customer of this body shop for more than 10 years. Over the years, I've trusted…read morethem with repairs on three different vehicles and have referred countless friends and family because they consistently did excellent work. (I actually gave them a 5-star review on Yelp many years ago). Unfortunately, my most recent experience with Crash Champions was INCREDIBLY DISAPPOINTING and has completely changed my opinion of the company. After my car was rear-ended, Crash Champions replaced and repainted my rear bumper. When I picked it up, it was immediately obvious that the shade of white on the new bumper did not match the rest of my vehicle. They agreed it needed to be repainted. To make things easier for them, I scheduled the second repair for while I was on vacation. I dropped the car off on a Monday and wasn't scheduled to pick it up until Saturday, giving them an entire week to complete the work and eliminating the need for them to provide a rental car since the insurance claim had already been closed, and this "warranty" repair would be their responsibility. When I returned on Saturday, I had received no communication that my vehicle was finished. I stopped in about 30 minutes before closing, and instead of being greeted professionally, the manager told me he had to come in on his day off to finish my car. As a customer, that wasn't something I should have been made to feel responsible for, especially after giving them a full work week to complete the repair. Even more frustrating, the bumper still doesn't match the rest of the car. The color is still noticeably different, and there are now two small raised imperfections in the bumper that weren't there before. At this point, I am so frustrated with the quality of the work and the overall experience that I don't even want to take it back for a third attempt. I simply wanted my car restored to the condition it was in before an accident that wasn't even my fault. What disappointed me almost as much as the workmanship was the complete lack of customer service. Years ago, this shop made customers feel appreciated. The first time I used them, they even gave me a bouquet of flowers as a thank-you for choosing them. This time, no one reviewed the repairs with me, no one walked me to my vehicle for a final inspection, and there was no sense that they cared whether I was satisfied with the result. It's clear that this company has changed significantly since it was bought out. Based on my experience, the quality of both the repairs and the customer service has declined dramatically. After more than a decade of loyalty and many referrals, I can no longer recommend Crash Champions. I'm left with a repair that is visibly inferior to the condition my car was in before the accident, and that is incredibly disappointing. I will never go back to or recommend them for service. And I will absolutely use my experience to dissuade others from using them in the future. I'm sorry you lost sight of the importance of good work and good customer service. UPDATE: I reached via email (twice, actually) as they requested in response to this review and have yet to hear back. Customer service is clearly not a priority. Beware!

Worst experience with a repair shop I've ever had. Needed a bumper and rear panel repairs,…read moreinsurance suggested this place. Big mistake. They had my car for SIX WEEKS...6!?!!? They would call and tell me the car would be ready by a certain date, then call again and tell me it would be another week. This happened 8 times. Awful. Then the final cost was THREE TIMES what the estimate was. Three!!! Everyone there should be fired. What a mess. Save yourself the headache and go ANYWHERE else. I'm 100% positive this place is fleecing the insurance company. Can anyone say money laundering?

Very nice people, great communication and my car looks perfect!…read moreThey worked with my insurance company and I have no cimplaints at all. Ben and his manager were awesome!

Their customer service skills are non-existent. They say they will call and update you on your…read morecar...but don't believe them. They tell you your car will be done on a certain day...but then takes three additional weeks. Never coming here again. Save your time/money and find another place - not worth it.

The best body shop in town. It was stressfull for me to find a shop to fix my car, after i smashed…read morethe right side of the car from the hood to passenger door. To make the story short, two big body shop that i attempted to make an appoinment gave me a disappoinment instead. Then i saw body werks on yelp, made an appointment, left the car. After almost weeks, got the car back like the first time i saw it. Kudos to Mark and Brett, i wish all the service oriented business is just like body werks.

Absolutely amazing service. I was recently rear-ended brought my car in for an estimate. After…read morereceiving the estimate I decided to proceed with the repairs, they ordered parts and they were in the next day. They worked around my schedule to be sure my car my car was done on time. Did a fantastic job and worked directly with the insurance company from the person who hit me. Thank you Mark!!

Sara is the best Professional, knowledgeable and tries her…read morebest to insure professional service and extremely competitive service Be sure to ask for Sara She's the best!!!!

Heath and the team added 4 new Michelin defender 2 tires and alignment on short notice. Very quick…read moreclean and fair. Highly recommend visiting the team

This is the worst body shop in Illinois! I had a bumper issue (it has a few fasteners come out and…read moreit was dragging a bit) and asked them to detach it for me so I could reattach it later. The woman (Kathleen, who is absolutely awful) took the part off and snapped it in half and put it in my trunk like garbage, even though I specifically asked them to get the part back to me so I could reattach it. I asked for a refund for the $72 (1 hour of labor for 15 minutes of work) and she refused and lectured me on the phone for 10 minutes arguing with me. If they hadn't snapped it in half, I would've been able to spend $20 and reattach the bumper. However, now I have to spend $180 on the part and I'm already out $72 that they refuse to refund me. Go to Glenbard Auto Body in Lombard if you have time to drive a bit further!!! Don't waste your time or money here with these unprofessional people.

We have used this shop in the past & never had any issues. My wife's vehicle was damaged both…read morepassenger doors had to be replaced. We do understand that it is hard for them to get parts quickly in today's world, & that is not our complaint. We had to wait for a month & 3 days for the vehicle to be completed. We picked it up yesterday, you can imagine my wife's excitement getting back her vehicle that she loves. The outside of the vehicle was perfect. We did not catch it right away as we were both happy, but on the way home we noticed that the passenger side's interior roof was all greasy - see the pictures. Not to mention a 1/2 eaten candy bar was left in one of the cup holders. My wife contacted them this morning & was very pleasant, when explained the situation to the rep, first there was silence & then the response was "So?" Not "I'm sorry to hear about this" or "How can we help?" or anything anyone that works with a customer would say. They told us the best they could do was for us to drop the vehicle off & it would take 1/2 a day as it has to go to the Detail Shop. She asked if she could drop it off on Friday & was told we are too busy on Fridays - Really? I work in the Customer Service world where I work with our clients in the automotive industry on a daily basis. If I responded to someone the way my wife was, my Supervisor would reprimand me for sure. Needless to say, we are not using this shop again, as we have never been treated so rudely by anyone. If you don't mind horrific customer service & don't mine being treated like shit, go there. Otherwise, seek elsewhere.

Great communication and well done work from a great service! Have used this company many times and…read morehave been very happy with the experiences.

Had some body damage on my 2016 Tacoma and brought it to Turks. THE BEST Idea I've had in a long…read moretime. The truck looks great and you'd never know it was even damaged. Finished on time. I have NO complaints and LOTS of compliments/praise on the repair of the truck and the service done. The gentleman that I spoke to when I picked up the tuck was very helpful and informative, explained fully what was done. Paint is "Perfectly matched" body work "Perfectly done." One would be hard pressed to even know it was damaged. I give them a "perfect 100%" rating for the repair. 100% on the repair that is absolutely perfect, and looks like it was never damaged. The gentleman, I'm sorry but forgot his name who explained everything, IN DETAIL as to what was done. I'd recommend them to anyone for body work. As an aside, the gentleman who turned the truck over to me and explained what was done, and I was talking to mentioned "old classics" and I mentioned I had had a two owner 1969 Coronet Super Bee and one thing led to another in conversation and he mentioned he was a MOPAR fan and if I was ever around could I stop by with the car, so he could see it. Since I live only 10 minute away I came back with "The Bee" so he could see it. He found a wheel opening moulding bent, gave it a temporary "fix" checked the gas tank filler and said it "may have the wrong gas cap. Explained why, anad told me I should buy a new one, and took some pictures of the car. I would recommend Turks Collision Repair to anyone who wants a TOP NOTCH REPAIR done on their vehicle. In fact I'm so impressed I'm bringing the wifes 2019 Subaru to them to have some scratches, dings and small dents repaired! I know it'll be done right and on time!

Top notch, quality service and customer service. I'll return and I'll bring my friends.read more

No matter a brake job, oil change or wiper replacement, I have never been disappointed in their…read morefantastic service. Thank you so much!

Once I find a business like The Dent Shop, I have to tell people about it!!…read more I dented our new (to us) car on a curb, and the staff at The Dent Shop went over and above my expectations from the first call, to the estimate, to the emails and calls about the repairs and scheduling, then to today when I picked up our finished and repaired like-new car. Jack and company are highly skilled and artistic professionals who truly care about doing a superb job as well as working with their customers. I strongly recommend this shop to anyone who has body work needed to be done on their vehicles.

I would give them more stars if I could. Very professional, fixed my vehicle very quick can't even…read moretell there was 70 plus dents on my truck From hail. They pulled and left my vehicle inside the whole time even if they were not working on it.