Mercury Insurance recommended Caliber Collision for a "hit and run" accident impacting my corvette. In a fast-paced world of moving customers through a process with little respect and less than excellent results, Caliber Collision stands out with old school courtesy, respect for the customer and excellent service. Their passion for their work and unrelenting caring to make sure the customer is satisfied is evident at every step. Caliber has a ten-step process that ends with a life time warranty that maintains customer contact through the entire process. Their slogan is "Restoring the Rhythm of your life" is real and their workmanship is excellent. It is not easy to work on a Corvette but I am glad I went to Caliber. read more

Bait and switch. Sent Gildardo Benavides (but goes by "Jerry") detailed photos. Spoke on the phone and through email, very specifically describing the type of repairs needed. He agreed and quoted me a price of $175. Arrived to drop it off, all the sudden, he blamed his painter for being unable to do the job we had discussed. I'm a former estimator, any painter can do what Jerry and I agreed upon. At no time did his painter even go out to look at it. Jerry tried to shovel a $325 repair on me. I left with a wasted morning. Beware of the bait and switch with this place, especially Jerry. read more

Al these reviews are Fake!!!! These people are absolute liars! Had a repair done, now there's exposed wiring in the wheel well, the tire pressure sensor log is on and will remain on because the tire sensor they claimed wad in there is NOT even in the tire. They straight up lie to your face plus they left hoses disconnected. They're the most screwed up repair place I have ever dealt with!!! read more

Great customer service and beautiful repair job that had my car looking like new. Chris, Scott and Ricky were all amazing and took care of me throughout every step of the process. read more

A valet damaged my new Ford Flex. I initially chose Caliber Collision because it was closest to my home, and boy am I glad I did! The showroom is new and sparkling clean. Eddie and Steven were so nice and knowledgeable. My car was ready that same day! Not only that, but I was able to obtain my rental from their business! No driving to the rental agency and returning it . It was all taken care of on their site. I hope a valet never damages my car again, but if I ever need a body shop again, I'm going to Caliber! Tracie T. Simi Valley, CA read more

Wanted to get some decals off of my new car. Called around for some quotes; long story short, price and competency over the phone Caliber was the clear winner. (1) Service - Top notch. Was told over the phone would take about 1/2 a day, so i prepared to work at the shop for the day. Person that helped me out walked me over to their business center, desk and wi-fi - wow (2) Quality - COuldnt even tell there was decals on the car before. Polished and removed stripes - excellent (3) Speed - Probably on the outlier end, since it was a monday morning. Was quoted 1/2 a day took only about an hour. In summary - friendly/safe environment, great customer service all around, excellent quality. Ask for Eddie. Highly recommended. read more

Anthony and the rest of the staff helped me out more than I could have imagined!!! The walk around of my car to figure out what was wrong was simple, efficient, and exactly what I needed. Anthony took a look and knew exactly was needed and got the job done. When I picked up my car, I was blown away by how good the job was done on my rear right door, how clean the car was inside and out, and how Anthony even gave me a bottle of touch up paint FOR FREE to let me touch up spots in the future. Pricing was very fair and being a AAA member helped a ton in terms of cost. I will be coming here again to fix my mom's car and I highly recommend anyone to come see the staff at Caliber. Great job and thank you for a hassle free job well done! read more

Great service ! Very nice and helpful staff. My car was fixed very quickly and they let me know what was happening every step of the way ! Anthony was great and got my car back to top condition! read more

Beware of this place! Extremely shady business! Worse body shop ever! These people in this place are something I'll tell you. I took my bmw 435i to this body shop after my accident in June they were a preferred Body shop recommended by my insurance. I had a minor scrap on my passenger side fender and lower fog light cover had been damaged from my accident and their so called quality check is an absolute joke when I got my car back I noticed that my front headlight the new one they put in wasn't synced properly with the left one and it was emitting high beam lighting on the automatic light setting. There's more my front bmw license plate emblem plate was put upside down. My hood was left completely uneven my driver side floor matt was damaged only good thing they did was wax and washed the car. So I take it back again for them to fix what I said so I get the car back today from their second attempt to make things right was an epic fail. My cars exterior and interior are filthy my front driver side matt isn't new or repaired like they said and my other matt on the passenger side doesn't match! My mirrors are all jacked. I'm convinced they were joy riding in my car the radio was playing Latino music when I got it back now my speakers are making a rattling noise. Why in the world are you touching my infotainment system in the first place it's not your car why are you messing with my things. I couldn't even get in my car the drivers seats was so far forward at that point I'm fuming you can hear me cussing and yelling there so called manager was on the phone and couldn't come yea right talk about a shady business and my insurance recommended this horrible place think I need to change my insurance company if they are dealing with an establishment like this. The level of service here is atrocious there is none just downright pitiful and pathetic don't touch peoples things shows your business has zero respect for its customers so much wasted time dealing with these crooked people! read more

Caliber Collision was amazing! So polite, friendly and very professional. Met all my expectations and beyond. Great quality of work and very fast turn around. read more

This is a great place to take your car.Our family has used them three times and I stopped in today for a quick "touch up." Could not be happier read more

Auto accident... Was rear ended in the valley. Caliber collision Simi Valley did great job on repairs.

I really enjoyed my experience with Caliber Collision, and having such an awesome service manager (Scott) made the repair process so easy.. very good communication through out the stages, and the outcome is beautiful!! I will be bringing my car to them again... read more

This is the best place to get one's car fixed. We have used them for all our body work. Their prices are reasonable and the repairs are top notch. Their sakes service and staff are most helpful and always friendly. The wait time to get one's car is fast. And they guarantee their work. read more

If I could give less stars I would. I recently had my tires slashed and my hood keyed. I had heard great things about this place sonorous my insurance company I would go here. I had my truck towed into them and was given an estimate of $1,300 in damage for two tires and a hood to be painted. I was then told my one tire did not have enough tread on the tire to be insured, I was okay with that but the quote for one tire from them was $277 in top of my deductible. I had already done me homework and that exact tire was running $157 at other locations. So I told them no I would get my own tires and I would leave the damage to my hood because I was not going to pay 800 for two tires and a hood painting. I then asked them if they were going to fix the damage to my rim they had done while it was in their shop,( they drove the truck on the rims and scratched them) they then told me no the deal was we do no work to your truck, if we did we would get the rim in and you would have to pay the marked up price. First off I shouldn't have to pay for the damage they have done to my vehicle. Needless to say I am seeking legal action. Do your homework before you take any car here they are only in it for the bottom line and could care less if they scam you out of your money. *****UPDATE***** I received a call from the manager about my vehicle and my concerns about my rims. They were not able to replace the scraped rims but they were willing to sell me tires at cost and did an alignment for free. I don't know if I'd go back just for the simple fact of the first experience being such a headache but they did go above and beyond to make it right. read more

Great experience with Anthony. He kept me informed, and was very professional through the process. I appreciated how they received my rental car when I came to pick up my own, and just took care of the rental return. Would highly recommend Anthony. read more

I would give ten stars if I could! These guys are the greatest! Best service I've ever gotten from any kind of automobile service center, hands down. They had great prices, were easy to work with, and most importantly they do GREAT work. Will be recommending this place to all my friends and family! read more

I came to Caliber Collision after my brand new BMW got sideswiped on the freeway (thankfully no one was hurt). Needless to say, I was extremely upset and thought that my car wouldn't look the same. I was wrong. Scott and his team were incredibly professional, knowledgeable and efficient. They knew exactly what to do to make my car look new again, and I'm happy to say that they did a magnificent job. Highly recommended. read more

How can you beat the lifetime warranty and having the nicest people helping you. Great experience!

I had a rat eat my engine wires caliber collision took care of the whole thing. What a great place. Friendly people who keep you informed. My car was fixed faster then I could ever have thought of. Clean and awesome. Thank you to these people who do a great job. I will always recommend you you. Your the best read more

Finally a body shop that does everything right! Went there to get a replacement rocker panel painted that the local dealer damaged during a service. Scott was my service advisor and provided outstanding service! Everything went smooth and quality of work was excellent. read more

We are in the automotive industry and Caliber is our go to place for any body work. We take our personal cars there and refer all of our customer's to them as well. Jason and his staff take the time to make sure that everything is handled properly and that you are happy with the end result. They have such a professional and courteous staff. They really make you feel like a part of the family. And the quality of there works surpasses any of the other body shops in the area (and I have tried a lot of them). No one is happy when their car gets damaged, but Caliber makes sure that you can have your car back to new in no time. I would definitely recommend them to anyone. read more

Hands down the best body shop in Ventura county. Very professional and courteous staff. Honest with their quotes and their craftsmanship is outstanding. If you care about quality and service this is the place for you.. read more

This was my first time taking my vehicle here but after my experience I'm a customer for life! All the employees I had interactions with were extremely helpful and welcoming from the moment you walk through the door. They even give you weekly updates on the progress they've made with your car and an estimated completion date. After the front end of my car was smashed in I had no idea what I was going to do, but Daniel from the paint department took care of it and had the paint looking seamless from the front to the back, you can't even tell I was in a accident anymore! My car looks and feels better than when I first took it home from the dealership, very happy with the job that was done!! read more

Amazing Scott was so nice and really made my van look fantastic in such a short amount of time. He handled my two different claims at once very well. Ask for him cause he's the bomb. read more

They were 5 star all the way !! Definitely recommend this fantastic service! Scott was Awesome, knowledgable, and gave updates on a daily basis. Front Desk was also courteous and made you feel welcomed !! Great place to do business with read more

We had minor but nasty damage low on the front bumper of our Altima. Scott and Brandon not only repaired the scraped, dented spot perfectly but also threw in a buff job on the car's cloudy headlights. And when we picked the car up, they also threw in a buff job on our second car's headlights! Great service, great work and a very friendly crew. Highly recommended! read more

Caliber Collision repaired right rear quarter panel, bumper and left rear quarter panel on my Sebring and did an amazing job! Everyone eas great abs Stephanie was a pleasure. They kept me up to date throughout the process. I highly recommend Caliber! read more

Awesome place. So glad we found them. Jason Gill was an outstanding service advisor and the rest of his team really came through. We had a small issue with the first repair, but they went above and beyond when I brought it back to address it. I would definitely come back here if I need work again. read more

Excellent quality. Excellent service. This is my second time in six months using Caliber. The first time was via AAA, who indicated this was a preferred provider. This time, I chose it myself. The two ladies who greet you do a fantastic job, very professional. Jason is extremely professional. Caliber coordinates your rental car (Enterprise) and contacts you daily with updates. Highly recommend! read more

Excellent service!! The office, staff and body shop are super friendly and did a great job!!

Everybody at Caliber is so friendly, from that first call with Stephanie to the my consultation with Jerry. They made the process so quick in easy, even having to deal with my insurance company. When they didn't have a needed part, they called around to local dealerships and my car was out of shop faster than I had anticipated. If I ever need work again, THIS is where I'm going! read more

I took my 2003 Honda Accord in and they are friendly, efficient and professional . They worked directly with my insurance company taking the extra work off of my plate. I would highly recommend them. read more

If I could give negative stars I would! Absolutely horrible customer service, promised my truck back Thursday then Friday then Saturday morning. Did not get my truck back until Monday night, mind you that cost me extra days I had to cover costs on my rental. They had my truck for 8 days!!! I have had more body repair in the past and never did they take more than 3 days to repair from start to finish. Multiple estimates given to my insurance company as they kept adding items on. I was promised communication and status updates on my truck not ONCE did Larry call me, I always had to call to get an update. The only positive thing he tried to do was cover the cost of my rental for the weekend since his technician did not show to calibrate my sensors on the Friday however supposedly Enterprise would not let them. My deductible was waived at time of pick up Monday night however after they changed the amount of estimate once again my insurance then put a deductible as my responsibility. I played phone tag, asked for Caliber to meet me half way with the deductible ($200.00) since they were going to cover my rental. Their answer was we can't do that. I know they know how to communicate but only when they want money. They called daily. The job they did on my truck is HORRIBLE the color of the paint doesn't even match nor is my bumper lined up correctly. I was communicating by email regarding the money due, I left a message by phone for that person to call me regarding payment and card number as I decided after my experience with them that emailing the info was not smart. No return call then they sent me to collections and called my husband who was not aware of the situation so he just paid them which I am not happy about. I will never return to them and now looking at other reviews this sounds like their regular process of shitty business. If you want quality auto body work and customer service go somewhere else! read more

Very good B&F work, and based on this my wife and I decided to let CC do a high-end detail our FJ... not he best job for the money, we could have received the same result at our local car wash for way less than what we paid. read more

No attention to detail & God forbid they go the extra mile & fix everything. You would think they would want to keep clients.

Caliber is the best!!! They have fixed 2 separate cars for me. They always have the nicest people and the BEST prices! They are my first go to with any car issue I have!!! read more

If I can rate them a -10 I would. Whatever you do, do not let these incompetent fools work on your car. My insurance sent me to Caliber Collision Santa Monica to have my car repaired. Due to the fact that this location was full, they sent my car to the Simi Valley location to be fixed. To make a very long story short, my car was sent to them on 6/21 for very minor damages.I got my car back almost 2 months later. Scott at Caliber informed me that my car would be ready within one week. However, he found out that their was a national shortage of parts due my car being a 2017. A week later he told me he did not know how long it would take. 3 weeks later after not hearing any updates from him , I called to see what the status was on my car. I was told that the parts were still on back order. When I asked if i could pick up my car and bring it back when the parts came in , i was told that I could not, as the car had already been taken apart. When I told him I would have kept my car until the parts came in(had i been informed the wait time) I was given the run around. 1 month and 2 weeks later, Scott told me that my car would be ready on a specific day and when it was not, he lied and told me he "never said that." My car was finally towed to another SM Caliber Located near my house. When I went to pick it up, I was naive and assumed that they had my car for over a month that the car would be fixed. During the initial inspection, I found that a spot on the hood was not painted, as to which they touched up on the spot. That night I went home and really inspected my car. I found tons of damages that were not their prior to my accident. There was chips of paint missing around the tail lights, the front head lights were not aligned properly , scratches inside the trunk that were not there before i turned my car in and the paint inside the trunk was the wrong color. I took my car back in the following Monday and was informed that the car would be sent back to Simi Valley and would be a priority. Simi Valley did pay for the rent car I was in. Scott never called to provide me with an update when my car was returned. He called and left a message with my mom 2.5 weeks later saying that my car was ready and that he would try to get in on the tow truck Friday morning, but did not guarantee this as the "truck left early" so he said that it would most likely be Monday. Well, Monday came around and i did here jack. When I called and requested an update, Scott told me that my car would be sent back to SM on Wed. So, Wednesday rolls around and i dont here jack. When I called to request an update, Jason, Scott's boss tells me that my car just went in to be painted, as they had to have a "specialist" come match the color. When I asked why this wasnt done the first time, he didnt have an answer. Jason informed me that my car would be sent to SM caliber on Friday. Friday comes around and I go to pick up my car. Knowing what a crap ass job they did the first time they "fixed my car", I made sure to inspect every inch, and of course I was not shocked when I found a shit job had been done, yet again. On the inside of the trunk which they had painted, a spot was bubbled. Unbelievable to me considering they now had my car for 2 months for minor, very minor damages. I refused to take my car and refused to have it sent back to Simi Valley know what crap jobs they do. Thank god that a Caliber SM painter knew what he was doing and fixed the paint job. I finally got my car back on 8/4 and let me reiterate my car only needed a headlight and their was very minor damages to the trunk. Caliber felt that they compensated to me because they paid for my car rental for 2 weeks. Mind you I was given a dirty ass car with stained seats that was no comparison to my 2017 Mazda . These people had my car for 2 months. Ok, the parts were on back order, but they should of informed me of this and I would have kept my car until the parts came in. Did I mention one of the parts, the trunk , never did come in and they "fixed" it. Whatever you do, do not let this facility fix your car, they do not know what the hell they are doing. DO NOT SEND YOUR CAR HERE.. They did such a horrible job, I actually look and the spot they repaired on a daily baisis to see if it has fallen apart. I tried to keep this post as short as possible, but was hard due to the incompetency that I encountered and the length of time they held my car hostage. read more

These folks are the very BEST!!! Not only do they do a fabulous job on your car, they meet their deadline, explain the process thoroughly, communicate continuously, are kind, courteous, respectful - AND, go out of their way to be sure you are well taken care of! AMAZING!!!! This company sets a high standard & exceeds it every single time!!! I will be writing a kudos letter to their CEO! :-D read more

The service here is beyond great. We have had 3 cars repaired by them and they all came out looking like new cars. The quality of work is superb. read more