Excellent work. Pleased with the outcome. Reliable staff. Sometimes things are out of your hands…read moreand their hands, like waiting on parts and the process taking longer than expected. Part of it. Used them twice, both experiences positive. What is most important to me is that they honor their work, being in a small town, that's incredibly important. Especially if they want repeat business.

Staff was super nice and helpful. Very attention detail oriented. Super informative about the…read moreprocess. And it took not long to get my car back and when I did it looked brand new. Super professional. Thanks y'all!

These folks are awesome! They're so professional and reasonably priced. Made my car look good as…read morenew!! Highly recommend.

Thank you Affordable My 5 yr old Tahoe looks brand new…read moreagain. Your work is flawless Customer service was top notch. I will recomend you to everyone I know.

Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

Bumped into a car while backing up and made a small dent in my almost new BMW convertible's rear…read morefender. About the size of your fist if you punched the plastic fender. Geico recommended Gross. Selected the Express Service. Informed the estimator that I had previously worked at a body shop. Very affable and said the damage was so minor he would probably send my BMW to the body shop same day. Fast forward 2 weeks. Why is this taking so long. Answer-you selected the Geico Express Service which takes longer. What?? Another week and asked where is my car? Waiting to go into the paint shop; sitting under a tree in a chain link dirt lot; just where anyone would park a convertible. When will it go into paint? Answer-soon. Started calling daily. Reception is now very unfriendly and snippy. It will get done when it is done. Another week and got the car back. Complained about the poor paint match (probably a too thin pearl color coat) and the misaligned bumper. I was stunned when the fellow says our work is guaranteed so you can bring it back anytime and we will fix it. Oh goody, another month hoping the work is done right the second time. Why Gross could not get the job right the first time is a mystery. Our schedule took us out of the United States for a few months so we paid another body shop to fix Gross's shoddy work when we returned.

The whole staff was amazing! Friendly and efficient and they did a fabulous job! A special thanks…read moreto Ms.Rebecca for taking such good care of me! I would not hesitate to use them again and wholeheartedly recommend them to my friends!:)

I've been waiting to do this review till I cooled down a bit, but I've decided to go ahead and…read more share my horrible experience. The customer service people at the front desk are nice that's about all the good things I can say. Took my NEW car 2017 Rouge in that had minor damage, the fender needed replaced that's it. (on passenger fender due to tree branch falling on it.) Well to start it was a day late on being done on the original schedule, that might have been acceptable if it had not came back with new damage! The framing around the drivers door had a small dent on it yes I said DENT, a dent that was not there prior to taking it. The glass in the window on the passenger side was etched with deep scratches like they dropped something heavy and sharp on it and had a chip of glass missing! They also said they had to feather in the paint from the fender to match passenger door, yes maybe so but with new paint it kinda makes me think that they just carelessly let something heavy and sharp hit the door whatever it was apparently screwed my window up too. And let's be honest the paint job was horrific upon more inspection you could see stuff like bubbles that popped or trash that had gotten into the paint. Some parts of the paint had rough spots in it, and they cut to deep into the body while buffing or whatever it was they did because it left dark splotches and a line that was also very noticeable above my door and handle. Not to mention the pin stripe is starting to bubble up due to the trash/ grit under it. All these things are very unacceptable, especially when you take a new vehicle there for minor repairs and you get it back with all these issues, you'd think maybe they would hire responsible individuals that truly give a darn about good workmanship. I'm positive that if it had of been there vehicle that they would have been livid! Which I am livid but I mean what's done is done, I just know one thing, I will NEVER bring any vehicle of mine or my families here ever again!! Oh I will make sure NO one I know does either!!

Didn't complete any of the work I paid for (25,000), completely. Stripped bolts, hood doesn't shut…read moreproperly, fenders not aligned, front end jacked up after putting in new lower and upper suspension arms. Had to have the car towed from there and am currently having everything that was done there done again at a more experienced place. He seems like a nice guy, and his family is very congenial, but I certainly wouldn't recommend him to anyone that has real body/frame work that needs to be done. If anyone wants actual pictures of the fiasco that cost me 25 grand but didn't accomplish much, just say so and I will gladly post some.

I was referred to Romeo 3's by another paint shop that doesn't work on motorcycles...so I took a…read moreride out to get a quote. Romeo was kind, friendly and seemed to know his craft. He removed the part that needed paint and had it done for me 5 days later at a very reasonable price. I would definitely go back again.

I have been to numerous detail shops for my classic cars however this shop is a 10 of 10. Their…read morepaint correction was unbelievable. The quality of work and attention to detail is outstanding. l highly recommend this business. Get your vehicle looking Showroom!

Ron Penrod @ Dignity Coatings-great service and…read morecommunication... Amazing work!!! Recommend 100%

These people are so nice - and competitive…read more My estimates are always reasonable (with 3+ others in hand). The work schedule is typically 20% longer for the work, but is worth it. Usually the are faster that projected - a sweet treat.

First class work. Kenny will take care of you. He knows his stuff because he's been doing this for…read moredecades. You can trust him.

I love this body shop! Kenneth takes care of my explorer as if it were his. It's family run and…read morethat really makes a difference!