Terrible Customer Service (Especially from McKenzie)…read more We had our vehicle at Mid-Town Body Repair, after someone hit the right side of our car. The other driver's insurance was covering the damages, so we brought it here hoping for a smooth process. Unfortunately, our experience was anything but that especially because of the way we were treated by one of their employees, McKenzie. From the very beginning, she was extremely rude and demeaning. She spoke to my husband as if he were ignorant, and when we asked reasonable questions about the repair process, her responses were dry, unhelpful, and completely lacking in professionalism. She provided misleading information and made what was already a stressful situation even more difficult. Her attitude was dismissive and lacked even the most basic level of compassion or courtesy. When we ultimately decided to take our car elsewhere for repairs, McKenzie acted immaturely refusing to speak directly with my husband and behaving as though we were the problem once he got there to pick up the car. If you're looking for respectful, professional, and honest customer service, look elsewhere. I strongly urge Mid-Town Body Shop to properly train their staff, especially McKenzie, on how to treat customers with basic decency. We will not be returning and do not recommend this place to anyone.

2024: Mid-Town Body Repair makes it hard to want to come back…read more How can I inspect reviews when the vehicle is covered in pollen? Most car repair shops detail the car so it looks brand new! The website claims that Clint and Travis are the head honchos but when Clint is out of the office sick, why doesn't Travis step up and cover Clint's' customers? After using Midtown for the past 10 years, I will NEVER EVER recommend this business to anyone!!! Quality control, and trust is out the window!!!

You are greatly appreciated! Mr. Humphries is beyond satisfied with the results of his front…read morebumper. He stated that you all went well beyond his expectations! The work you all performed is great. The professionalism of the staff left him feeling like he was a local celebrity with the car being the spot light! You all are amazing and I will recommend you to everyone! Thank you for proving that great customer service and amazing work still exists!

My wife's vehicle was rear ended a few weeks ago. Larry Walker & Sons Body Shop was an option and…read moreafter meeting with their rep, hearing about their services and getting an estimate I decided to go with them. I was very specific with request for a luxury car (that didn't smell like smoke) comparable to our car needing repair for rental but we were greeted with a small RAV4? Sized car. I refused the vehicle and then started looking for a car myself. It takes a few days to line up a luxury rental so work had to be delayed. I called State Farm & told them we needed to find a suitable vehicle and they were accommodating with increasing coverage if necessary. We found a suitable model in Asheboro and Enterprise brought it to the local office but it smelled like freshly smoked marijuana. So no go with that vehicle. I was ambushed when I asked to meet with the owner Brian Owens. He couldn't maintain eye contact when we met so I suspected he was upset. He was totally focused on our '24 Genesis not being a luxury vehicle..saying BMW, AUDI, Mercedes, Lexus were not in the same class. And it was a "Hyundai". Same price ranges and similar performance but somehow not the same class. Insulting. The new owner Brian Owens is insulting and doesn't take responsibility for what his business represents as services provided. His phone script (that he says he wrote) states that they work with your insurance company to set up car rentals to make it easy for customers to use their service. He did not handle the situation professionally. I even asked that we discuss in an office or away from the front desk but he insisted on being loud and confrontational in front of his front desk staff. Not a nice guy. After our encounter I called the front desk and apologized for our discussion that had to happen in front of them. I doubt this is the culture previous owner Larry Walker wants as a legacy and I feel badly for the staff who work in Brian's toxicity.

This was the most disappointing service I have ever received; I had high expectations for this shop…read morehowever due to the nature of my issue with a new SAM Unit and they were not unable to resolve the issue after trying to reach the service manager and was never able to speak with him or get a call back my car issues has not been resolved, spent thousands of dollars without a solution.

I honestly had a great experience here, I was told by a friend a long time ago to check them out,…read morejust never really had a lot of time until recently. I go to the Dealership to get my oil changes only, recently when the dealership did my oil change, I let them know my taillight is malfunctioning, I asked them if it was only the bulb, when they came back to me they said they needed to replace the whole taillight for almost $500! That was insane I trusted my gut and went to Eurobahn, I asked them if they could check it out while they were doing the alignment for my car, all it needed was the bulb being replaced, the light is gone. I told my advisor Felix I want everything up front no bs, if it needed to be done I would've done it, but Felix literally saved me hundreds of dollars to not fall for that. From now on I'm getting my services done here. Dealerships are ripping people off. I had a great experience here everyone is kind.

Ian's completely repaired my Volvo S60 to perfection. You truly cannot even tell there was ever…read moredamage! Every employee was courteous and efficient start to finish and throughout the process. I highly recommend this company.

I use them when I need them. Squished my wife's new car with garage door 6 years ago and just had…read moreanother new car hit by a deer on the side recently. They make it look like new and their paint department is spot on. State Farm preferred location- no hassle at all. I trust these guys to make it look new again - which is important when it is a new car. I have sent people here as a referral including one hit by an RV while parked - this is a place you can trust and the work is top notch.

I was so upset about my bumper, my husband and I stopped at a couple of body shops before we got to…read moreHarb's body, we pulled in and Greg introduced himself and I explained about my bumper, he said no worries, he told us to have a seat, we went inside it was amazingly clean inside and when Greg returned my car, I was so pleased on how quick and did awesome job. Please dont hesitate go now!!!! Thanks Greg!!

The work they did on my car was fantastic! Looks like nothing ever happened after getting hit by a…read moredeer. However, it happened during the holidays and my finish date kept getting pushed for various reasons. My insurance only paid for one month of rental and this took over two months so it was inconvenient and I kept having to call to follow up. Nice staff though.

Mike and his team are Fantistic! they have repaired many cars for me and have consistently done a…read moregreat job! They offer great work at a great value.

Several years ago, I needed some repair work done on my car. I did indepth research, deciding I…read moreliked what I learned about Dents Unlimited. And my research was absolutely right on! Mike, Sherri, and all the members of the team do beautiful work. So, recently when my car was hit so hard the truck that hit me broke its front axel, I knew exactly where to go. My insurance company wanted me to use one of their preferred providers as they said the work would then be guaranteed. Well, Mike guarantees his work 100% and his word is better than some vendor I don't know. You literally can't tell that 70% of the passenger side of my car has been replaced! Every detail is perfect including the match on color. In addition, due to a family situation, I was in a time bind. Mike worked diligently with the insurance adjusters to make sure that my repairs were not held up. If you need repairs done right, for a fair price, and A#1 customer service, there is only one place to go: Dents Unlimited!

Had to get my front bumper repaired and they did perfect. The paint matching the previous bumper…read morewas my main concern and they got it on the money. I highly recommend them for repairs!

I would highly recommend this body shop. David was helpful and made sure everything was taking care…read moreof. One of the best businesses I have ever gotten to know. I would refer this auto body shop to anyone that needs work done. Very professional and made sure I was satisfied with service provided.

After being told I needed a new front bumper which I knew was not the case, Aycock told me they…read morecould fix it. Not only did they fix it within an hour, they even went above and beyond by touching up paint chips. I'm so glad I trusted my gut and kept searching for a shop that wouldn't take advantage of me. Thank you, Aycock!

Left my window down on my vehicle and ruined my leather platinum seats. Also had the vehicle for 3…read moremonths and didn't fix anything.