I wish I had looked at reviews here, but I was in a rush. There were so many issues. I wanted…read morenickel but they only had bronze, so now I hate my door, but again I was in a rush so I took it. They said there was no service charge on the phone, but there was on the bill. When I questioned it Leon argued with me very unprofessionally. They charged $225 for a lock I could buy at lowes for $100 less - same brand. All of that I could have accepted because it was a rush job. However, when I called to say they forgot something, they tried to tell me to do it myself ( they want a disabled 60 year old with a fused spine to climb the ladder to the device on the garage ceiling). When they helped me program the garage opener, they forgot to program with wall keypad with the new code; he is saying it's my fault for not telling him knowing that I'd been living in the house for 2 hours, and I'm not the expert. But okay, I miss it. When I called to ask him to help finish the job, he didn't response the text and call within a business day. Then he said he was busy with people in the store. Then he said he didn't have time, and again, I should do it myself or find someone to help finish the job. He wanted me to wait a week to come back and finish the job because "they're too busy". What makes this abhorrent is his tone and demeaner. He grew louder and more abrupt on the phone, and told me he'd call back because .... well, I guess my call wasn't as important and couldn't ask the people in front of them to wait 2 minutes. Very nice during the actual job. He was the complete opposite when I called to finish the job. The more I tried to explain, the ruder he became interrupting me repeatedly, and having no customer service skills to professionally and calmly explain it to me. To cap it off, when I had a question on the bill, I had to send it to them because they didn't have it. When I tried to discuss with him, he was ridiculously rude and interrupting me again, arguing with me, getting louder, and had the audacity to say he did me a favor ($500 bill). Parts of the bill contradicted the verbal - and again he said I was wrong. EXCEEDINGLY RUDE and no customer service skills. Typical perhaps of age and experience, but to be spoken over and rudely argued with is the absolute worst customer experience. All they had to do was be responsive and say - we'll be out there as soon as we are able and help finish the job. Period. It's called respect of your customers and professionalism in running a business.

Poor customer service. Invested $250 into a new key fob to include programming. Was told I had to…read morebring it in for programming at the shop but, wasn't told that I had to make an appointment. Wasted a trip to Albuquerque to find them closed and "Leon" had to perform the job. Leon was out. Called back and couldn't make an appointment. Tried talking to him and he cuts me off saying he had someone in the shop. Totally rude and unprofessional.

The Staff Locksmiths are extremely experienced. Always helpful, professional and great customer…read more My extended family have been customers for decades (they are so good, we don't need them very often).

I had purchased an antique post office box as a piggy bank many years ago and lost the piece of…read morepaper that included the combination. The maker had died and his company was no longer in business. My post office postal bank was full of coins and seemingly lost. The only way I thought I could get at these coins was to destroy the wood case. I hated to do that as the bank was a great wood project and historical. Gary at Sandia Safe and Lock agreed to take a look at it and had it open in a few minutes. The value of the coins inside was $68 and worth the effort. Thanks to Sandia Safe and Lock for being so accommodating and asking nothing in return.

Terrible service!! Zach confirmed appointment date and time to change the locks on my new home and…read moreto install a new security system. Did not show for appointment nor did he or anyone else from the office call to offer explanation. I called to ask what the issue was approximately 30 minutes after the scheduled appointment time. Receptionist presented as "annoyed" I was calling. Zach eventually called back stating he would be at my home between 3:00& 3:30 pm. He did not show nor did he call to let me know he was not available. Total waste of my time!! Would not recommend this company. Unprofessional and disrespectful!! Contacted another company received prompt and professional services Do not recommend using this company!!

Had a system put in by them in our home and business. My first experience a few years ago went like…read morethis: "Had two appointments to get cameras serviced. The first time the installer didn't have a tall enough ladder and made an appointment the following week. No one showed up to that appointment. I left a message about being stood up and never received a return call. I called the next day and got lots of apologies...The cameras themselves are just "okay" for what we paid for them." Fast forward 5 years later...thought I would give them ANOTHER CHANCE...Recently called to upgrade our system and got put on hold. Receptionist then took my name and said someone would get back to me...NO ONE EVER CALLED. I decided to move on to "Professional Security Consultants Inc." after getting a recommendation from a fellow business owner. The service I am getting from them is like NIGHT AND DAY! Your loss Security Source.

Everything went well, even when it didn't. I say this because it's true. No one is perfect and when…read moresomething needed to be addressed they did it. The owner, Brian; is really professional, and knowledgeable. The team that work for him are an extension of him. It's worth peace of mind and the money. Would use this business again in a heartbeat

William spent so much time making sure everything was done to our satisfaction, excellent customer…read moreservice!

I needed to get some keys duplicated and a fresh set for rekeying a lock and I honestly didn't know…read morewhere to go outside of this key store that I passed a million different times. I decided to stop by and see what services they offered and I was able to get everything I needed for an under $5 and it was super fast.

A recent trip to Heights Security was really disappointing. The young man at the counter was really…read moredisrespectful. The manager assisted afterward, but I was surprised since previous trips to Heights have been pleasant. I did wind up stopping the transaction to go elsewhere.

My old car needed a new key, and I couldn't start it because the original was too old and worn. I…read moredecided to go with Justintime Locksmith, and I'm so glad I did. Justin was professional, kind, knowledgeable, and efficient. He assisted me in a timely manner and gave me confidence that he could fix my problem -- and he absolutely came through. I highly recommend his services! He was understanding, prompt, and arrived exactly when he said he would. His prices are very competitive as well. I can't say enough about his experience and professionalism. Highly recommend!

Justin is a super nice guy. He is very fair with his pricing as well! Plus, his business name is…read moreeasy to remember as Justin arrived Just in Time!

If you're in need of an alarm company with integrity, great customer service, and one that gets the…read morejob done on time without playing games, look no further. Alarm Research has been expertly taking care of our security needs for over 20 years, with a staff that's always professional, polite, and friendly. Kudos to Paul and the fine folks at Alarm Research. Thank you!

I gave them an opportunity to get a bid on a job for a keypad. I feel like they were taking…read moreadvantage of me and in a sense felt like a scam. Their bid came back at $1200.00 for the replacement of a keypad. when I asked for a breakdown they wouldn't give one to me I was absolutely blown away this, so I called another security firm. They were out same day and fixed it for $384.00. I was in the talks with alarm research for weeks. And they made it sound like it was a complex project. And definitely we're misleading. If you working with this company get a second opinion to make sure you're getting honest work done.