Great experience shopping with my son for his first pool cue stick. Fair selection, prices…read morecomparable to online with ability to hold, and got to test a few prior to buying. Mateo was knowledgeable and super helpful in making it a great, easy experience. Highly recommended!

This company, owner, and employees are Amazing. Great pricing and the nicest people to d. We…read morepurchased a pool table from them and they installed it, we moved they took it apart and transferred it to the new house, and reinstalled it at an awesome price, friendly, respectful and very professional. They treated us like family every time we call. They are awesome. I totally recommend them, they are true New Mexico. Joe thank you.

Years ago we were forced to buy a hot tub. What happened is we put the tub on credit card. The next…read moreday we had buyers remorse. The hot tub was still in store and not even close to being delivered. The owner would not reimburse us even though the stupid thing was still in their store. We've been sorry ever since. Several burned out pumps later it's a night mare. We've given up and don't use it any more.

Did my homework and settled on a 3-person (4, if you like cozy) Jetsetter LX. The thing's…read morefantastic. A water proof remote, multiple massage settings, salt water cleansing system, more lighting effects that the spaceships in "Close Encounters of the Third Kind," and an amazing hinged cover that comes on and off with ease. Chris held my hand the whole way and answered innumerable questions, before and after the sale. Even the guys who installed it were great. After they left, I figured out I had had them put the cover on the wrong side (blocked my view of the mountains). I called them and they came back the next day and changed it. I tried to give them money, but they refused! All in all, a terrifically satisfying experience.

Our experience at Hot Spring Spas of Santa Fe was excellent from the moment we walked in the door…read more Tony met us with a big smile and a handshake. My husband and I came in wondering about two different spas. Tony went over the positives of both and said there wasn't really a way we could go wrong with either. We didn't feel pushed toward the most expensive spa. After purchase Tony was communicative with us while we laid a concrete pad and set up the electric. He helped us secure a crane to move it into our space. He came over and inspected the spa for us after set up and showed us how it works. All I can say is WOW!! Thank you to Tony and Hot Springs Spas of Santa Fe. We will be recommending you to everyone we know.

My first hot tub, so I didn't know anything about anything. Tony was very patient with me (I had…read morelots of questions-- emailing him photos asking, "does this look right?") and gave great advice before, during, and after the sale. No pressure at all.

Bought a bullfrog spa. Delivered when promised they set it up perfectly and assembled the cover…read morelifter. They have been amazing with customer service. The selection and value was nice . I recommend this store if you are looking for a high quality spa for a decent price and great service.

I bought an Endless Pool from this company four years ago. After reading the one other review,…read moredecided to tell my story. I think water is sometimes hard to balance, especially here in New Mexico where hard water is the problem. I went through a couple of brands of chemicals, but ended up just using chlorine in a dispenser and it has solved almost all of my water problems. Luckily I had this pool before and during the worst of Covid. I use it still, almost daily, and without it, life would have been so difficult. I have some health problems and it has made a world of difference for me. The staff at Carefree have been patient and wonderful to work with and I absolutely love my Endless Pool.

Island Paradise specializes in installation of vinyl pool liners. They do some other pool services…read moreon a limited basis. I inherited them when I bought my house in NE Heights about ten years ago. They do the annual pool openings and closings for me. They are honest, straight-shooters and I always know that whatever they do for me, it will be done properly and with no gouging.

I've been a customer of Leslie's for many years, but no longer. I needed a new net for skimming my…read morepool, but realized when I got home that while it was a net, it wasn't deep enough skim the pool. I took it back to exchange it, and I was rather rudely told that they didn't accept returns on sports equipment!? I explained that I had just purchased it a couple hours previously and it had never been used. They took it and I purchased the correct item. When I got my credit card bill, I saw that I was charged for both items and had not received credit for the return. It was only about $22, but I won't accept being treated that way, and Leslie's has lost my business.

Replace Bob. EVERYTIME we go into the Wyoming N.E., Albuquerque, NM location and he is working, we…read morethink "we gotta get supplies somewhere else!" Our family has been customer's of this location for more than 25 years; previous Manager's were fantastic! Unsure how many years Bob has been employed by Leslie's; he may be a franchise owner but more likely a local Corporate Manager. Every time we visit the store (usually for a water test or purchase items needed immediately) Bob is RUDE and when called on his behavior.... his reply is 'it's just my sense of humor'. I've pushed back adding 'you're not funny, thinking Bob would rethink his style of customer service. After several years; no improvement. Bob seems very secure & empowered. I recommend buying Leslie's on-line, drive further to another local Leslie's or one of the other local pool shops. I have meant to report my experiences for so long, but put off to complete pool work at hand. On a rainy day today, I'm ordering from Leslie's on-line and found some free time.

My husband and I recently bought a home with a pool As first time pool owners we had no idea what…read morewe were doing. Our pool turned a sickly green and despite our best efforts we weren't able to get the water back to a healthy state. I called NM Pools and Spas and they were able to fit us in quickly. They came, tested the water and did their best to see if it could be chemically treated. Unfortunately we needed to dump the water and start from scratch. They emptied the pool, did an acid wash, changed out the sand in our filter and made the process of refilling the pool as easy as possible. For every appointment, the gentleman who were performing the maintenance/cleaning were on time and absolutely pleasant to work with. They spend time to explain every step of the process and were happy to answer all of my questions. We're very pleased with the services we received and the cost, to me was very reasonable. We're able to enjoy our pool again.

I had made an appointment for September 27, today, at 9:30 to meet with New Mexico pools. When I…read morecalled to see if they were just running late, I was told that I was never put on the schedule because the person running the schedule had been out of town. When I told her I had already had to rework my schedule, she mentioned that maybe I should go somewhere else. She mentioned the names of other pool companies. I will never request anything from this company again. I was ready to put in a pool with a hot tub. I guess they just have so much business they don't need the money.

Scott Ortega, the owner of Mirage Spa Sales will offer you the moon and provide nothing. We…read morepurchased a defective hot tub from him, and he has refused to fix is, called us racial slurs, insulted us, swore at us, threatened us and has hung up on my husband and I numerous times. The hot tub will not heat up over 85 degrees, the side panels are coming off and cracking, the insulation is leaking out AND HE DOES NOTHING!!! STAY AWAY - this man does not know how to operated a business!

The owner is a crook. Do your homework before you buy anything from him, everything is way over…read moremarket price, and he's got issues. Bad issues. I tanned there twice after buying a month unlimited membership, I used two days, and on the third day I was refused service I suffer from seizures , cancer and have a service animal, who has been away from me for follow up training for the past week. I got him back today thank god, as he is my only hope against falling to the floor in a gran mal seizure, as he not only can detect when it is going to happen and alert me, but he assists me during. I walked in to tan with him wearing his vest, and service animal registry license with my name on it. This uninformed "businessman" told me "you have to leave him in the car" which is illegal even for a simple pet. I explained, and made sure he saw the vest and ID, and he refuses to allow me in with him stating ignorantly as I might have expected from such a dolt, "I've seen you without him so we know you don't need him". NOT TO MENTION THAT I INFORMED THE MAN I HAD JUST BEEN THROUGH 6 months of cancer treatment in New York. Well he's about to find out what happens when you think with a brain that isn't very strong and make medical judgements against persons with disabilities, as I have filed a formal complaint with the City of Santa Fe, State of NM, and the ADA who dictates the law regarding the allowed entry of service animals. This is a federal law that was broken, and I am acting according to my rights under he Americans With Disabilities Act regarding service animals. He will be fined and sued. But hey buddy! Thanks anyway! I'll charge back the remainder of my refund, including tax so I don't feel the need to report you for tax fraud also. You messed with the wrong boy from New York today. Think twice about that spa and lift I intended to buy next month for my dad while your at it! With all love and forgiveness, Gregorio Di Amoré