They have been so helpful in providing me cash when I needed it. The staff have always been pleasant to me. I am grateful for the flexibility when i needed more time to make my monthly payment. read more

I just had an associate named Manny hang up up in my face for asking to speak with a manager and saying I will hold until a manager is available. So that's great they're just hiring anyone . If I could leave 0 stars I would read more

This company is horrible. you could have months of on time and early payments and you call them one time to ask for a deferment and they say NO. They blow your phone up back to back and the balance owed never adds up to what you've paid to them! BEWARE read more

Beware! This is the worst bank to finance a car. Please stay far away from this company. Employees are always incredibly rude over the phone. If I could rate this place negative stars I would!! read more

The people who work here are so rude , so be ware. The customer service sucks they're super rude and try to threaten you . If I could zero stars I would , shout out to Donna the only real and nice on there . read more

Do not buy a vehicle from ca auto finance unless you enjoy being lied to, sold a vehicle with major problems and like getting ripped off. Fred will lie to your face, refuse to honor the dealer warranty and not send necessary information to the extended warranty company so you can get coverage. I purchased a van a little over a month ago and have had to put close to $6,000 in repairs on issues that fred was aware of prior to my purchase. He reset the check engine light to hide the fact there was a problem read more

My daughter bout a 2017 kia from them and they repoed it 7 days after grace period so it was 17 days late and she was in contact with them the whole time because she was hospitalized and they towed it her car was 6000 and they have 54 payments of 500 and something putting a 6000 dollar car at 30000 who are these people and how do they get away with this crap somebody needs to start a class action suit against them I've read they're reviews they're all bad and very true this is a dirt bag company that takes advantage of people that have a hard time financing why do we allow companies like them to do buisness read more

Wish I would have read these reviews first, I had no idea. I think they deal with car lots that maybe have more questionable or higher "risk" people applying and maybe that's how they get away with people rushing into the agreement just happy to get anything and not doing prior research bc man.. Everything everyone is saying above seems to be the same issues I've had, minus the ones specific to situations, but basically the same treatment. I was told my account would continue to add interest until it was paid in full, so I could potentially never stop paying them. Also, they've reported the same debt to my credit several times through different names, sometimes their same name with just another number attached to the front, e.g.. "11 California auto finance" which you'll have to challenge to get taken off. Seems like it really is some kind that of scam I'd avoid these people at all costs and wish I could take back my decision to work with them. read more

California Auto Finance is a sham, and they are dishonest. In 2017, I paid off the loan I had with them. I was never late! Here I am in 2021, still trying to get them to release the lien they still have on my car and give me my title back to me. They lie, cheat, and still from their clients. I have read many negative complaints regarding CAF. Better business bureau seems to be of no help, or this bs would have stopped. I am looking for people who would like to start a class action suit with me against California Auto Fiance. We all need to report them to : 1) Our State Attorney General 2) Our State consumer protection office 3) Our Federal Trade Commission @ ReportFraude.ftc.gov I can be reached Via email: lagunabeachbaby@live.com There is power in numbers!!!! read more

This company is horrible!!!! Never will we ever use them again. If you have excellent credit run!!! They will be rude to you anytime you call and ask a question. read more

This place is such a scam artist. Don't ever finance through them. They'll send you letters after letters saying they're going to charge you for not having acceptable insurance coverage. Since April is when we been getting these letters saying they did not receive acceptable insurance coverage. I've emailed them my proof of insurance and even had them talk to my insurance company. After that they told me everything was good. This is the third month I had had to call them to clear their mistake again. They'll add on their insurance fee and if you don't do anything about it you'll end up paying for it. Majority of their representives are rude. When you try to explain to them that it's their fault they get mad and hang up on you. Had this happened to me twice already. In the end it was their mistake. read more

This company is fradulent and extremely rude. They threaten their customers quite literally and they use tactics that are extremely illegal. This company would not allow me to defer one payment, which all companies have allowed I have worked with ((4 paid off cars on my credit FYI)). Anyway yesterday the gal in finance decided to ask why I wasn't back to work during covid when everyone else is???? That was rude as hell and for one, I am an entertainer and we're not allowed to host shows atm as per the government. Anyway, in short. This company is awful, definitely going to hire an attorney now and see them in court. read more

No management and staff has zero knowledge of how to handle the many issues. They changed our due date when they got our account, expected another payment one week after the previous one, then forced a late fee, even though they have no right to change the due date. read more

Please! Please! please think about really taking a loan or having a vehicle finance thru them. I have An account with them. For being 15 day late a man who didn't give me his name on the 1st call because he hung up on me. He said before hanging up a few times that I needed to pay the minimum after telling him my hardship situation. 1 my mother had passed away and he called me a liar and then said if by the next day I didn't pay the minimum my car would get repo. I begged him and he laughed at my situation. I asked to speak to his manager and he refused and hung up on me. I called California Auto Finance and not one person was able to put me to a manager except to this guy name VICTOR! PLEASE DO NOT GET NO MATTER HOW DESPERATE YOUR SITUATION BECAUSE IT WILL BE WORSE BY GETTING A LOAN HERE. This is by the way me paying months not only my payment but extra and since I have been late a few months this is what is happening to me. This is today5/2/2019 I called 5 times and those 5 times this guy VICTOR IN COLLECTIONS DEPARTMENT THREATEN TO PUT A LOCK ON MY ACCOUNT. Threatening me saying no one else will ever speak to me when regarding to my account. Last call I asked for their physical address and he laughed and gave to me. I REPEAT DO NOT GET ANY LOANS HERE. He obviously gave me a wrong address because he stuttered a few times and would skip and I would have to ask over and over again for address. Thank you VICTOR!! This is not over. I am reporting you to BBB and everywhere I need to. California Auto Finance did the worse by hiring you. read more

The worst company ever someone named Jose refused to talk to me because I am a women of color and was trying to get money from me for not having insurance I explain that I have proof of insurance he told me he would give me 2 hours and he would ask someone to pick up the car for 150 dollars that he wants extra he is unprofessional screaming the whole time he refuses to talk to a women read more

I have never experienced such terrible customer service like I have with CA AUTO FINANCE CO. Today, I almost got hit in a "head-on collision" while GLORIA was telling me to find a 7-11 to make my car payment; which is less than 30-days past due. I've struggled the past two years, my eldest child passed away very suddenly, I was hospitalized twice as a result of losing my son, I got Covid and became very sick, BUT I paid my car payment. Sometimes it was late but it got paid. I am going to find out who the CEO is and contact him directly. They call my family, if I don't return their calls, and leave horrible rude messages on the voicemail. They have no mercy. I get it, they need to get car payment but I've paid every month with the exception when I was hospitalized. My depression became so heavy in grief, I came close to taking my own life. Yet, this company tells me "mam, we need your auto payment and that's all I'm calling for, I don't have time to listen to your sad story." Who are these people? Do they not have families? Children? Spouses? We're they treated bad as children? Is one of the requirements for a job interview, "must have a disrespectful personality." I came inches away from my own death from arguing with GLORIA while I was driving. How do they sleep at night? read more

They are rude & insensitive. These people will harass you & threaten you. When I say people... I mean employees, employers, supervisors, managers, just all of the above the entire company is mean & inconsiderate.. Just flat out disrespectful you should not finance through this company by any means! read more

They won't work with you if you have a hardship. If your car is repossed they can't give you a number for collections. They will call all of your references, your job and give out your financial information to them regardingyour vehicle. If you pay on time they will still call references because that's how their system works. If it takes your payment three to five business days at the banks you automatically end up on a call list. If you pay on time your payment may be considered late just a heads up! Even if you make partial payment your vehicle could still be at risk for repossession. Watch out for hidden fees they charged me $22.21 for a late fee. And then tried to do it again for about $60 when the price should've been the same. When they want to harrass they will call you, but when you try to call them back the company will be closed or send you to voice-mail. They basically play games with you so becareful! Do not buy any cars from Oceanside or San Diego under these people or refinance as soon as you can! They refused to send me my stickers and registration when i moved. I got a newer car with a lower payment at Chevy. I was paying about $500 a month and almost paid off the car. As I was due to pay it off they came and towed it from my home in hopes they'd resell it. My car will be up for auction in a few days but it's alright because the vehicle had too many issues when I received it. I complained about the issues and they were never fixed. Whoever gets the vehicle next will have to put a lot of money into it. The key fob is messed up, so are the sensors for the tires. There's also a computer problem being that it's a smart car. The transmission slips from time to time and the coolant has trouble remaining in the vehicle. I feel sorry for the next people who will own the vehicle. And if they can't manage to get the dog smell and all the hair off of the carpets good luck to them! read more

They are always rude when calling them by phone. Always say your going to collection right away if you do not make the monthly payment. They have no type of exemption or remorse for people during this pandemic. I literally have not use my car because I have been working from home and I am the only one with income coming in and they do not give no F#$%. I am on the phone with them now and they have me on hold for over 10 mins to make a damn payment. If anyone know where I can really file a compliant please let me know asap. read more

I will tell you! The people who work at this office don't like picking up phone calls and if they do they will hang up on you! Other than that the company is okay? read more

Plain and simple EVERYONE is a HIGH risk! They make hard situations 1000 times harder .. They threaten you and TRY to be aggressive and rude. The so called "men" that work there are spineless jerks that think they have the right to treat the consumer anyway they like . Well guess what Jose ... you will be put on blast here and everywhere... Already reported to the BBB ... Horrible Customer Service and absolutely no empathy or understanding even when you are trying to give the idiots what they want ... Horrible Horrible company ...They deserve 0 stars read more

This is by far the worst financing company I've ever associated with. They charged me twice for my February payment, and refunded me one payment when I called them out on it, then tried to tell me I never made a payment and now they're trying to repo my car. read more

DO NOT DO BUSINESS WITH CALIFORNIA AUTO FINANCE THEY ARE THE WORST!!!!!!!!!!! I unfortunately have 2 accounts with them, it seems like they hate their job and if that's the case they should not work there! I have called a liar, hung up on and put on hold until closing and hung up on. They have lied about who the manager is and about not even having a manager at all when I've asked to speak to one. VICTOR is by far the worst he has cussed at my husband and I and when we tried to complain about him they told us there wasn't even a Victor that worked there. They have denied my payment so then I'm late and then taxed a late fee!!! STAY AWAY!!!!!!!! read more

I wish i had an option for no stars. This finance company calls non stop when you are late in a payment. I had made a payment arrangement to make my car payment, mind you only 7 days after the initial due date, i even provided my checking information. 1 lady i can't remember her name had the audacity to not only blow up my phone but also call my work place and on top of that was rude to the secretaries. Please reconsider who you chose to finance your vehicle. read more

Do not get a loan here! They call all the time! Even when I always pay my bill on time! they keep on calling asking for the same thing when I already have talked to someone a couple hours before. read more

Complete joke. These people are either running a scam or are complete idiots. Long story short: my husband purchased a car from a dealer and financed through CAF. After making three payments, they said he hadn't made any, and that he didn't have insurance so they were selling the loan back to the car lot. We have been trying to reach a resolution and they sent people after him to repo the car. According to the car lot, the loan was cancelled and they want their car back. According to the DMV, the car is registered to HIM and CAF is the legal owner. According to CAF, they have no interest in the car. This is a complete headache. All we wanted to do was make the payments and have the car. Now, we have people trying to get the car back and we're scared to give it to them because it's my legal responsibility and my credit is at stake. read more

Terrible company i live at many states and i never have a car loan company with the worst terrible service i been make 3 years payments on my car and it seen doesn't get lower they never update the website for the reason that every time they charge for the same amount over and over again i just want to pay my car so they don't ruin my credit please find other options this company along with sunrise auto sales they will rip you off. i just give one star because i have to give it some but they don't deserve anything. read more

They are the absolute worst company I've ever dealt with. There was only one gal there that was very nice & helpful. Other than her the manager was a rude bi&@h. I advised them that I didn't appreciate the 1am or 6 am phone calls. She said it wasn't them. However I have caller ID & automated messages were left. They would not work with me on a payment date. I even heard from tow truck companies how bad they were. PLEASE DO NOT USE THIS COMPANY. YOU WILL REGRET IT!! read more

Careless, at times rude, and they don't care! Not a lender you want to be involved with. At times you wonder if they are running a Scam. I was told I couldn't make payments automatically through direct deposit. I had issues with my dealer and they didn't care. When I called the office the person on the phone was on another planet: you would never have known she even worked there. This is a truly aweful Finance business. It truly needs a shake up. read more

The employees here have no idea what they are doing. Aside from the fact that they are rude they're also incompetent. They try to threaten and scare you and if you don't know any better it sure would intimidate you. I believe they are not following company guidelines as if they actually sit there and read their own contracts your account is not in default until after 30 days and takes months before legal even gets involved. So therefore why are they harassing and implying they are going to take "further action" on an account 14 days past due. I think they could actually catch a lawsuit. Just saying. read more

Run away from these crooks. People need to get together and sue these people. They're trying to charge me extra for not having Insurance The problem is I've always had insurance. I've never received anything in the mail from them regarding this, yet the first lady I talked to verified my address and then told me they have tried to mail three different letters to me but they have all been returned. The second lady proceeded to tell me that they sent letters to me so I asked her if they've been returned. And she said no. I don't know what Kind of scam this company tries to run but they have to be breaking the law in a few ways. Time to call lawyer! read more

I will give them 0 starts if I can. My brother have a car loan with them and they are the rudest bunch of people that we ever dealt with. Avoid them at all cost, the headache that they will give you is not worth it. They will call you, your family, friends, neighbors, enemies and pets if you're even 1 day late for payment. They don't know the word customer service nor compassion, which makes me think their a bunch of robots or aliens from another planet. They always violate FDCPA by harassing customer, contacting third party about you. If anyone wants to file a class action suit against them hit us up. Them putting GPS on your car is a violation as well. read more

Oof! Where do I even begin! This was NOT my first Choice for an Auto loan company but I needed a vehicle that was safe for commuting with my kids so you do what you have to for your kids. From the very first payment, I have never had rep that was remotely friendly. Most of the time I get the same 3 female voices and I'm thinking they would much rather be doing anything else than actually doing their job. Everyone is so rude and will not hesitate to try and point the finger at you for mistakes that THEY MAKE! If you try to make early payments it will end up screwing you over because you will still get a call saying that you owe the full payment balance! I often ask if they make notations on the account and judging by the lack of knowledge and my frustration trying to explain what was discussed with the last person, they clearly DO NOT! Someone was super lazy and now I am stressing on getting a document signed and faxed tonight... mind you I do not own a fax machine and most places that offer this service are closed as of right now, so that is just awesome that I am reaping the consequences of someone else's carelessness. Most everyone that works at this place relish in making their customers feel like crap and they seem to enjoy trying to antagonize their customers by talking over them, making snarky remarks, placing them on several "holds" and focusing on anything else than the actual reason for their call. Even when you attempt to speak to someone else because of how rude they are they simply refuse to transfer you, and then patronize you by asking you to explain why you want to be transferred that they were "only trying to help" which is a lie! I imagine they must have a contest on who can upset the most people in their shift! Its disgusting! This company wants you to fail and will jump on every opportunity to try and make that happen. To the People who clock into that establishment everyday thinking that they way they treat people is okay, Karma will come... and when it does I hope you get treated the same way! read more

I am filing a complaint with the BBB and the California Department of Corporations. Their customer service supervisor Nestor is without a doubt the single most unprofessional, rude, and most importantly incompetent customer service representative I have ever spoken to. When I set up my account, I was asked if I wanted to be on autopayment. I said yes and we selected a payment date and for the last 8 months I have been billed on that date. Today, I was called and asked if I wanted to make my July payment. I asked Nestor why my auto-payment was canceled. His response to me was a series of untruths and outright misrepresentations of fact. Claims that I was never on auto-payment, claims someone went to my online account and ended it (which is an impossibility since I just set up an online account today to review this matter), and continued to be rude, willfully unhelpful and showed tremendous disrespect to a good paying customer. Instead of a simple "We are sorry for the error, we will put you back on auto-payment, may we collect the July payment from you now." I was told lies, and treated incredibly rudely when I asked for a simple apology for this accounting error by Their team. read more

This company is bad in every single way. The only person who is professional is Susie. Victor, Betty & Vanessa lack customer service skills!! They are NOT professional at all!!! They refuse to give corporates number and will argue with you back and forth!!! Unacceptable!!! Horrible review on my end -10!!!!!! Do not do business with this company!!! read more

Horrible horrible horrible!!! I purchased a car for $12,500 loan amount... And I still owe $11,900 after paying it for 2 YEARS!!!!!! Beyond angry at that a company would screw me over like this! read more

Since day one my experience with these people has been Appalling!!! One lady in particular just very unprofessional and had no manners. I knew she wasn't trying to help me because she keep interrupting me. When I explain what the issue was she kept going around in circles. I then asked her for me to speak to her supervisor and she disconnected the call... read more

If there were minus stars that's what I would have chosen. At approx. 3pm on 5/17 I received an alert from my bank stating that my balance was below $1---I contacted the bank and there was a fraudulent charge of $1005 to a company "CA.AUTO FINANCE" the bank gave me the phone number 800-690-6948---on calling the rep found the transaction and gave me the names of the people whose account had been paid with my debit card ( Bustamante/Alcampo) --- since they found the transaction I asked that they immediately reverse the charge at which point the rep put me on hold to get a manager, the female manager basically said it was not their problem and I should take it up with the bank, in the meantime they have my $1005, which I rudely reminded them. The main reason for the complaint is the attitude of the manager even after I explained that the rep had found the transaction and her refusal to reverse the charge even though it was right on the screen in front of her, she also commented that she did not know who I was and that I could be anyone trying to screw up someone else's account----right I am screwing with someone's account with my debit card. I guess what most enraged me was the total lack of empathy by the manager as opposed to the concern the rep showed. read more

If I were allowed this group would have negative stars. They are awful and fraudulent . They've been harassing and threatening by phone, when even a day late on car payment, and over charging since day one for their insurance when I've already had full coverage since day one. Please stay away, I wish I'd been told the same. They're trying to charge over 700 a car payment.Especially this last caller called me over ten times in a row after I asked her to stop calling. Stop calling and harassing people Brenda Felix ext 1182. read more

I think this is one of the worst finance companys!!!!!! I made my payment got a confirmation number saying the payment went through even logged on to my account just to make sure and everything was cleared. Next thing I know I'm receiving a call at work telling me my car is getting shut off because I never made a payment. They didn't let me pay by phone or online they wanted me to leave work to make a payment at Western union right away. I'm a nurse I just can't leave my patients. I asked them to please give me time to get out of work so I can make the payment they said no. They turned off my car. I didn't think that was fair because at the end of the day it was there fault for clearing everything and telling me everything was fine. This company can care less about their customers. read more