Yall know the sound if I could give you a 0 I would but you get a one because I have to choose it…read more They should already how I feel about them but the internet agrees, these people are the worst of the worst. Always threats never understanding. They act like I took their personal paycheck. Maybe they're mad they collect thousands and see minimum wage. They also can't handle their business because my loan got transferred over to another company and they are just as annoying. Always calling from random numbers and different area codes. Funny how they always threaten you with their late fees but when they sell your loan those fees disappear...funny af. So they did nothing for me but stress me out and harass me and MY REFERENCES yes they called my cousin outta state and everything because I was a week late. I'm definitely getting a new lender soon because the bullshit company they transferred me to tryna act the same way. Shady af, you don't even have a regular business line.

Wow ... I would write my review but what's the point it seems like everyone has the same issue I…read morehave.... Please, I'm sorry but this company is so rude. Everyone in this office is entitled and rude and snobby, Martha really is the only one that is understanding. Men in that office are so feminine and have such a snobby attitude , customer service is so low in this office. These are the types of men that use to get bullied in highscool speaking down on clients they are a couple days late on their payments

I am just leaving this 5 star review for Jesse. She was great she worked with me on getting my car…read moreback after I got it repoed. I appreciate all her help.

This place is awful I would not recommend it to anyone please read this recent review. No income…read moreshort on cash all that nonsense they put on the website don't believe it. The owner himself is very rude as well as I heard him on speaker phone with a dealership.The customer service on the phone is also a joke I was on the phone with a lady and if I was to remember her name I would have place it on here for they don't like to hear anyone in a financial situation they don't care for I was asked by her if I had money or not the just a bad business that don't care about value

This company is the bottom of the barrel, just like their employees. It seems like they only have a…read morehandful of customers and are barely surviving, at least, they make it seem that way with the desperate and harassing calls. Poorly uneducated rude and vulgar replies when you call customer service. They will quickly hang up on you if you reply to them the way they talk to you though LOL. GUARANTEED TO CLOSE!!

I have never had to deal with people so rude and unprofessional in my entire life. It's like…read morecalling a bar trying to make a payment, nothing but rude insulting people who won't help you. I have called two days in a row trying to pay off my loan and they refuse to take my money because they prefer to be insolent children about everything. They seem to prefer their customers to be unable to pay, this company is running a scam, and even if you make all your payments, they will give you the run around and hassle you. Literally just trying to pay off this loan and they tell me they can only take $1400, then the next day it's $600, one day I have to wait 24 hours to make another payment, the next day they say it's a 30 day waiting period. Don't ask for a manager, whoever is already on the phone will claim to be the manager.

This is to commend Yesenia on the awesome Job she did assisting me with my account issues. It's…read morebeen a long time since I've had someone that got results in an exceptional amount of time as she. All of my questions were answered and I really felt as if she cared. This young lady obviously takes her job to heart and I appreciate that. Thank You Yesenia and Gold Acceptance! Chanta' #8067

GO WITH ANOTHER LOAN COMPANY ANYONE BUT THIS ONE !!!!!!!! The absolute WORST auto finance company…read moreto be stuck with! If I could give a -0/10 I would. I'm unable to make my payment every month online. Instead of fixing the issue they tell me to call in. Why have a website if it's not able to be used?? I owe less than 3000 on my loan. Called to make a partial payment and see if I could pay the other half at the end of my term. WHICH IS NORMAL during hardships! Tell me why when I called in and asked for assistance I was transferred to an old woman by the name of IRENE. Instead of helping me with my payment she proceeds to ask me why do I have a car if I can't afford my car payment?! I'm a mom of 4 who just lost her job and am trying to do the right thing and pay what I can and this lady who they have working for them as a customer service agent is on the phone bullying their paying customers!! THE WHOLE CALL WAS RECORDED YOU DON'T SPEAK TO CUSTOMERS THIS WAY! ! What is absolutely wrong with you GOLD ACCEPTANCE! I'm definitely filing a complaint with the BBB as well as with corporate.

Amazing loans..love their rates..they gave me a better rate than my credit union. And the warranty…read morecovered almost the entire vehicle.

Glad to be done with this finance company, beware when applying for a loan here…read more 5 years ago I got ripped off and for some reason, I had extra charges on my loan that was not stated in my contract. Drive it Financial has poor customer service skills as a whole and the staff has been incredibly rude not only to myself but to other numerous customers. They are unprofessional and disorganized. Formally known as My Car Agent (MCA) they are also reported on Ripoffreport.com Whether if you have great credit or credit issues, please go somewhere else and save yourself years of regret!

I've always bought cars from private parties, never a dealership, and I was skeptical of doing so,…read morebut they were extremely professional here. They knew all about the car and were able to answer all my questions. They knew I would want to check everything out in detail and they were extremely forthcoming with all information and history on the car. I was extremely picky and knew exactly what I wanted - they gave me no run around. Very honest. They had an older car I was specifically looking for, hard to find in good condition, but they had gone out of their way to ensure they would only sell cars without problems. My vehicle is immaculate and runs great.

We purchased a car for my son last week from these guys. Very professional service the car was as…read moredescribed. They were very easy to work with. Would recommend them highly. Thank you very much we are very happy

I found them on google, used their services back on 11/24 (all went well). I received $1,500 check,…read morerepaid loan within 2 months. Had a good experience with all except black-haired guy, I believe mngr/owner. I once again needed a small temporary loan & figured I'd go back since all went well 1st time. On Sat 3/8/25 I visited for another loan, older gentleman, nice guy took the time a little after closing to finish the loan & handed me my $1,500 check. Unfortunately, neither I nor the gentleman who took in my car did a quick check of the vehicle for scratches, dents etc. *I specifically washed my car & front windshield prior to dropping off vehicle, NO SCRATCHES. I return Thur 3/27 to recover. My car was on fumes & was afraid I'd run out of gas. Got into running vehicle then immediately drove to busy bee gas station right cross the street. Got home & noticed my car littered with deep scratches to my hood in 3 spots. I call Car Capital within 20 min of recovering my car to inform them. I brought the car back as requested to show mngmnt & they completely denied any wrongdoing, acting dumbfounded. They offered to try & buff it out. The nice worker in the lot stated," I am so sorry this happened to your car". Also, "There are a bunch of stray cats that come in at night & they have kittens". I also saw with my own eyes a car in their lot with car cover on it being held down by 2 by 4 wood pieces bouncing up n down on hood from wind. The scratches did not come out as the clear coat was damaged. It's a COMPLETE EYESORE now. There were no scratches on my pristine vehicle until after I recovered it from CAR CAPITAL Collins Ave. Orange, CA. The black-haired guy offered to pay only half of the professional body shop bill to repaint clear coat. I told him I don't have $500 + dollars to fix the new paint damage to my car. Now every time I see those deep scratches all over my hood on my otherwise pristine car I think of Car Capital & how they FU#*ED my car up. So, if you want a loan & DON'T care about getting your vehicle damaged by all means CAR CAPITAL might be for you. Either those cats laid on the hood scratching with their cougar nails or they laid 2by4s on my vehicle, scratches are deep.

I am pretty "late" on this review, but due to me "needing" their assistance again, I was reminded…read moreto do so. Back in 2016, I found myself in need of a couple thousand dollars and after some research of local businesses that could assist me, I decided to go with Car Capital Finance and request a car title loan. Although the amount wasn't very much in the grand scheme of things, but at the time I was living "paycheck to paycheck" and I knew I would be paying quite a bit more in the end (after interest), but I was desperate and their wonderful staff made it as painless for me as possible by spreading out my payments for several years so that I could have a chance to "catch up" on my personal finances. Reminder: if you need this type of assistance you should already know interest rates won't be low, especially if you have questionable credit, as I did at the time; at least go with a finance company that actually "cares" about it's clients. Chris and his staff were not only nice and helpful but continued to treat me as a "friend" and were very patient with me, sometimes I had better months than others, and they always did their best to make sure I wouldn't default by always being in communication with me, wether by phone or email. They weren't the "type" of people to want to take your possessions or make you feel guilty or pressure you, again-as long as you communicate with them with honestly and earnestly and have a plan to resolve. I liked going in to the office to make my payments, as I enjoyed seeing them and catching up and saying "Hello". As long as you remain honest and show effort, they are willing to assist you. I finally paid off my debt in 2019 and the staff was genuinely happy for me and handed over my lien release with a smile and excited for me to "move" on. Recently, I had moved out of state and in the process of registering my car, I had realized that I misplaced my car title in the hundreds of boxes that were packed and moved and I reached out to Chris requesting another copy of it and without any hesitation, assured me it would be sent to me via my new address and even remembered me after all of this time. It speaks volumes of how they treat and interact with their clients-new and old and I couldn't be any more appreciative of their help and kindness and Car Capital Finance inadvertently are making at least this transition in my life much easier for me. I highly recommend them based on their customer service alone and tell Chris I sent you! May you have a great experience as I did!

Just Awesome! When Marlon told me he could help me with the buy out of my lease when no one else…read morecould, I almost didn't believe him. Others I had talked to said the make of my car made it nearly impossible. Not only did he get it done in no time, but he also got me a great rate and the whole process couldn't have been smoother. I will recommend Lease Buyout Center to anyone who asks. Thanks Marlon!

Marlon is a pretty cool guy. He had a vehicle I really, really wanted. Due to conflicting schedules…read morewith work and basically life, he was kind enough to bring it to me and my sis in law to check it out in person and test drive it. Process was super-easy, no day wasted at a dealer with sales peeps trying to sell you everything under the sun. He was so patient as my bank was giving me a hard time over giving me the check to pay for it. When he delivered my vehicle to my driveway, my kids and I did a happy dance. Thanks Marlon! Highly recommend them!

Thomas was great, not just today but he's helped me multiple times. He's patient, kind and makes…read moreevery visit pleasant. Please recognize his great customer service skills! Thank you!

Always good coming to this location the workers are very helpful and friendly on your questionsread more

I came here to look at their selection of cars, and let me just say that Allison made this whole…read morecar buying process so quick, easy, painless, and less stressful then I thought it was going to be. Allison was so patient with me, and she really worked with me so I could leave with a car that I really wanted! She let me test drive pretty much any car I wanted, and let me drive it around for pretty much however long I needed too, and when it came time for me to find car insurance, she even took the time to look around and even got some quotes for me which was so cool of her to do! Another awesome thing she did, is when I didn't have the full amount for the down payment, she worked with me so I could pay it off before my first car payment, and still got to leave that day with the car! If you're looking for a new car I HIGHLY recommend this place, and if you do go, make sure to find or ask for Allison because she will do whatever she has to do to make sure that you have a good time, answer any questions you may have, and most importantly leave with a car that you love! Even after buying a car, Allison makes sure that you know she is only a phone call away! Im so grateful for all your help Allison, I don't think words could describe how thankful I am for all that you did for me!

After looking around at a few big dealerships, I decided to check out DriveSmart since I have…read moredriven past them almost everyday for the last 5 years... and they did not disappoint! Brian immediately came out and greeted me. One car caught my eye. I went for a quick test-drive and I was hooked. The price was right, the car was right, and I felt so much more comfortable with Brian than those other huge dealerships. I've had the car a couple weeks now and I can honestly say this was the best decision I've made when buying a car.