I had a surprisingly pleasant experience at Navy Federal (West Covina). The Staff Member (Kim)…read morewent above and beyond. Kim assisted my issue professionally, efficiently, and kindly. Kim spoke in a friendly tone with an exceptionally bright smile that's usually reserved for Disneyland. I arrived at Navy Federal (West Covina) on Friday (around 4:50PM - Near Closing Time). It's located at the Eastland Center, so the lot is big. Parking is easy. As mentioned, I was helped by a wonderful staff member (identified as Kim). My Navy Federal Card had been tearing/ripping lately from constant use, so on a whim, I entered the business to ask about a card replacement. Kim fixed my problem within a three minutes or less. FAST!! Despite the soon-to-be arriving closing time, Kim offered to quickly tape up my Navy Federal card. Then, once that didn't work, Kim immediately checked my ID and handed me a brand new replacement with no charge. Throughout the entire process, Kim's demeanor felt welcoming, friendly, and exceptional. Regarding the location, Navy Federal (West Covina) felt very clean and very safe. There's plush seating. And the process felt seamless. Thank you, Kim!

If you can avoid them. Worst automotive telephone system. Their numbers never add up. If it wasn't…read morefor me doing my own reconciliation I can't imagine what it would look like. Even when taking money out of a coop they can't keep it together. When speaking to the phone reps they don't have answers most of the time, placing on hold continuously, not sure what they see but not good customer service. Closesd my account here I come CUSC..

I tried the "Find A Loan" option on CreditKarma. OneMain Financial had an offer. I didn't accept…read morethe offer however they apparently sold my information as after that I keep getting scam calls from vague "loan depts" of unknown companies. Every. Single. Day. I tell them I am not interested and they keep calling. I ignore, I block and they call from other numbers.

Manager Patricia does not return calls. I don't know what happened the last 2 years. It used to be…read morea great place. Now you can't get an answer on the phone. The district manager Jessie was alo very rude. The o ly reason I got to speak to either was because I called the complaint line, who forwarded the call.

Honestly, have to change my opinion on these guys. Got two cars from these guys and one of them has…read morea bunch of oil leaking all around the engine. I should've had a mechanic check this one before I purchased. Can't even get a proper engine inspection from these guys before selling what a joke.

I like this place because they don't swarm you and use high pressure tactics. The process is very…read morestraight forward with no hidden dealer fees.

Thank you HJ Auto Group for being a part of Sheraton San Gabriel's Grand Opening. Your customer…read moreservice is to be commended. We truly appreciated the collaboration. Event Producer: Dee Lee Designs Photographer: Clair Chang Films Actor & Actress: Jared Phillips/Tiffany Munoz Venue: Sheraton San Gabriel

Found my dream car on cars.com. Met with David who was easy to work with and highly knowledgeable…read moreabout cars. David made the buying process smooth and convenient. We worked out a great deal I couldn't refuse and I finally brought home my BMW X6. Great car, Great price, Great dealer! Thanks HJ-Auto

I am penning this letter on behalf of Alex Rashid of Newave Motors Inc. in Irwindale, California…read more I have owned 6 Volvo's over the past twenty years and between my brothers and myself we currently own 9 of them. We always buy them used and recently I was fortunate to find my 2008 Volvo V70 wagon online thru CarGurus.com, and I mean fortunate in that CarGuru's.com directed me to Alex Rashid of Newave Motors Inc. in Irwindale, California. From the instant we spoke and throughout our entire time spent dealing with Alex Rashid of Newave Motors Inc., I felt we were part of his family and not in some abstract way but literally an integral and valued part of his family. Alex Rashid of Newave Motors Inc. is the epitome of what every car salesman, no every person, should aspire to be. In all honesty I found Alex Rashid of Newave Motors Inc., First and Foremost, to be an incredibly knowledgeable professional who, in all our dealings, was a beyond generous, exceptionally giving, extremely trusting, trustful, truthful, honest, good, kind, thoughtful, caring, patient, humble individual and a stellar human being, who was an immense and comforting gift and inspiration to me and my wife in a world that sometimes offers otherwise and these are truly only the bare bones of what words might best describe Alex Rashid of Newave Motors Inc. Deeply fortunate, forever grateful, beyond thankful, deeply blessed, the most fortunate for having made his acquaintance, are similarly a few words I would use to describe having met and done business with Alex Rashid of Newave Motors Inc. of Irwindale CA. and his precious wife Fatana who, as I said above, both treated my wife Kelly and me like long standing parts of their family. Once again let me say what a wonderfully refreshing experience and a sincere blessing it was, from the moment we spoke on the phone with Alex Rashid of Newave Motors Inc. to our first meeting, and throughout the entire process of purchasing our newest Volvo family member. Want more? Then go see Alex Rashid at Newave Motors Inc. today and please tell him that his brother Kenny and his sister Kelly sent you! Thank you, Sincerely, Kenny and Kelly Mitchell Studio City, CA.

Newave Motors is a Dealership I've never experienced before! Such nice honest caring people I've…read moremet in my life. I've bought a couple of Cars on a Dealership ship and experience there service but Newave Motors is the next level I've never seen. Such a high recommendation to buy your next car with them. If low on credit or money, they honestly work with you and your time. I've bought a Lexus ES330 Diamond Edition with low money I had, they made it worked, but mostly love there customer service! Check them out as soon as thinking buying your next car!

Be very cautious when working with this broker, Jerry from Princes Auto. We purchased a car all…read morecash and we did not authorize any hard credit inquiries. Jerry asked our SSN and assured us in writing there would be no hard credit pulls -- yet our credit was hard-pulled three times before we signed anything. A month later after we wired the cash, he pressured us to sign a credit application, saying the car wouldn't be sent otherwise. After we left an honest review on Rednote app, Jerry retaliated by creating many fake accounts on social media to spread false claims, twist facts, and make personal attacks. This experience was stressful, dishonest, and unprofessional from start to finish. I would not recommend this broker and the company to anyone who's looking to purchase the car.

From the owner: Buy/ lease/ finance carsread more

My husband and I purchased a vehicle from Ivan in July. We are very satisfied with the vehicle and…read morewith Ivan's service. The entire process was easy and smooth. Ivan was friendly, honest, and very helpful! I would definitely recommend Active Auto Group.

I found Active Auto Group through their Instagram page and I must say, I was surprised with my…read moreexperience. I was expecting it to be way worse than it turned out to be, considering my previous experiences with purchasing a car and going to dealerships to look at cars. But, Ivan took care of everything so quickly, explained things clearly and really helped me to get through the process to help me with the situation I was in for years. I was struggling to get a decent car for so long and without hesitation, he helped me out so much with that and more! I am extremely grateful and I love my car! I highly recommend purchasing a car through Active Auto Group!

I mean not the worse dealership I've bought from and not the best. I bought a car here for fair…read moreenough market value. They brought the vehicle to a third party mechanic to have it inspected before purchasing upon my request. Staff and sales felt decently accommodating throughout the purchase. I just found it funny that once purchased, they didn't even bother to give the vehicle a wash before handing it over to me. The interior also smelled like a dog took a dump in the car for the first couple of days. While negotiating the GM Kevin said he would throw in a free Cila Jet coating. A day after, I called a sales agent to see if that offer was up on the table and to see the price of obtaining a second key for the vehicle, left him a voice mail and text only to hear no response. I'm just saying, don't promise me something and not do it. They just wanted the sale at the end of the day like most dealers do.

Good cooperation and meaningfull negotiations,prompt service.Clean facility,friendly staff.read more