Hands down to the best credit union in town. Especially to nathalie gonzales, she's been our go to ever since with finances, auto loan and bank related stuff. 100% knowledgeable and feels like a family to us now. Been working with her for i think 6 or 7 years now. Thanks you for everything Nathalie. Always a fast and smooth transaction. Do not hesitate to ask her anything, she got all the answers. read more

Great customer service! Very thankful to the kind staff at CCU Covina for helping me refinance my car loan. read more

I've always had a really good experience with CCU. Everyone's always happy, with smiles and good energy, and they make everything feel easy and straightforward. read more

I recently stopped by the branch and was really impressed with the fresh new look. The space feels sleek, modern, and very welcoming. It's clear that a lot of thought went into the update, and it makes visiting the branch feel even more enjoyable. I also loved the thoughtful gifts and goodies they've been giving out to members. It's such a nice touch and really shows appreciation for the community. What truly makes this branch special, though, is the staff. Everyone is incredibly friendly, helpful, and always in a good mood. They greet you with a smile and make you feel comfortable right away. It honestly feels less like a typical branch and more like visiting family. Great atmosphere, wonderful people, and a beautiful new space. Definitely a place I'm always happy to visit! read more

RIDICULOUS is the only word I have to describe this bank. I've been banking with them for about ten years after leaving Wells Fargo. Today, I went to them because I am seeking employment with a company currently working remotely because of COVID restrictions. I just needed someone in the bank to verify who I was and sign paperwork verifying my social security card and state ID, the same documents I had to show when I first opened the account. I had an email from the employer (a big & reputable employer in Southern California) stating that the verifier could be a banking representative; I just had to send them the representative's contact information. The manager said they could not sign off on a form stating I am who I say I am. I have to stress again that it was a form verifying my identification with my state ID and social security card, THE SAME DOCUMENTS I HAD TO PROVIDE WHEN OPENING AN ACCOUNT!! The manager even told me that I probably had to go to a notary to get the information verified and sent me on my way. The bank has a notary INSIDE OF THE BRANCH, but she did not direct me to that person. For clarification, this was not a form that needed to be notarized. The ineptitude and lack of willingness to help a customer with a banking and line of credit with their bank are infuriating and ridiculous. read more

This credit union provides exceptional services. The employee customer service is always excellent and very professional as well as knowledgeable. Office provides banking, financing, auto loans, homebuying/refinancing, personal loans and savings accounts! Service with a smile always read more

Horrible, horrible bank to work with. Employees are very uneducated and lacking in knowledge and understanding. The website and internal software is dysfunctional and exceptionally difficult to use. Do not recommend. Very bad. read more

There are two female tellers at this branch that are very very rude and disrespectful. The last time I was there 1.18.2019, one of the two tellers didn't say hi or anything when I reached her window. After the transition, she didn't say thanks, have a good day, or can I help you with anything else. I've never seen anything like this before! The other teller made me wait over 30 minutes to cash a check. Actually she made me wait until there wasn't any more customers in the bank. My company recently opened several accounts with this credit union. We have had several conversations on how disappointed we are with customer service at this West Covina branch! read more

I've been banking with CCU for over 20 years. I've always been provided the best service, received assistance with all my financial needs and get the best rates on both personal and auto loans. I wouldn't bank anywhere else. CCU takes care of their customers. read more

Staff helpful even on the weekends. Kind of question the loans process and we were there trying to ask why they authorized a senior citizen three car loans with no income coming in other than social security. If the member has more out going debt how can you approve a new car loan. The good thing was the staff was great on assisting on how to rectify the matter. read more

I was in search of a car and a buddy of mine recommended me this credit union. I typically hate car shopping because I don't like dealing with pushy sales persons. I came in on a Thursday and was greeted by Enrique Hernandez. He was very easy to talk to and walked me through the process, I ended up opening an account with the bank as well as applying for a car loan. On Wednesday of the next week my car was delivered to the branch. I dealt with Aaron Jenkins and Ivan at auto experts located inside the branch. I spoke to Aaron and told him what I wanted exactly and came in the next day to pick up my car. It was a nice experience, I received a great deal and the best part, no pushy sales person trying to sell me a car I didn't want! I would really recommend this branch for your loan needs. Thanks guys! I'm so enjoying my new ride! read more

I have banked here for years and the service is always exceptional. The associates are courteous and very pleasant. Christopher, Janet and Mirna have all assisted me quickly and professionally with all my transactions. I'll continue doing business here especially since they have excellent customer service! read more

The bank had recently placed my stimulus Check on hold and frozen my account thinking it was an imposter. I was frantic as I just needed to get everything cleared up immediately as it was not being resolved over the phone and I was frazzled and frustrated. So i went down in person and Bertha the regional manager not only communicated clearly but sorted everything out in a timely manner. She was honest about the time frame and gave me her card saying if there was any problems she would help. She certainly did. Everything was cleared up the next day a lot shorter time than anticipated. Truly appreciated the professionalism and execution. Thank you Bertha! read more

Don't trust the ATM machine outside of the branch. Went to make a deposit and the ATM machine's cash reader stole $200 cash. Its been almost 2 weeks since and I have not been able recover my missing money. The ATM shutdown in the middle of a deposit. It printed a receipt which showed an error. The bank representatives inside of that branch were of no help. It took a lot of effort to get this problem resolved. I had to go through my own credit union and make several calls over the course of approximately 3 weeks until I finally had this deposit credited to my account. I have never been back since. read more

Soooo pissed off! Janet had pre approved us on an auto loan. We went car shopping and found my dream car when my husband took time off work to go give her paperwork now she said we are not eligible!! Wasted our time and ran our credit score. Just f***d us!! read more

I was referred to CCU from a colleague, she conveyed that they offered great products in general but specifically for business accounts. I went in on Saturday and had an amazing experience. Janet and Natalie were super helpful! Natalie walked me through opening a savings and business account as well as ensuring that I was abreast of the features of each account. Not only was her in person service amazing, she called me to follow up and ensure that I was able to get my online banking set up! I am so happy I went with CCU to open up my new accounts! read more

I have never had such a bad experience with a bank and a general manger with a power trip named Bertha! All my husband and I were doing was inquiring about opening up a business account for our business. She was rude and disrespectful to my husband when he spoke to her over the phone regarding a new account. All he was doing was asking questions because we were shopping for a bank, and she goes on to say she can't speak to him because he is not in the account. What account?!? There is no account?!? So we proceed to go in person and inquire and Enrique "assisted" us. He was no help as well. He proceeds to get my information and asked us about our experience with Bertha because he later disclosed her dislike for my husband. And proceeds to tell me I can not even open an account because she decided we could not moved forward with a new account. When I asked why he simply said she made that decision. Then he tells me that after my experience with her why do I even want to bank with them. I responded with I may not like her but I may want to bank there because of the services offered. He continued to try and discourage us from banking with the bank. We asked for the contact information of the person in charge of her or corporate number and he refused to disclose that information saying he didn't understand why I needed it. They are the worst salespersons and extremely unprofessional to say the least! Avoid theses people! read more

Kudos to Mr. Enrique Gonzales for helping us. This bank is awesome. Absolutely helpful. Wonderful teller Ms. Mryna. Highly recommend this bank for your refinancing needs. Smallest interest compared to most banks. And they have very good service. We really appreciate all their help. read more

Very happy with the customer service, very helpful staff. Janet helped me open a credit line with them. Very pleased with everything.

This is the best bank ever!!! The people are always so welcoming and nice and they actually notice you. They care so much and all they want to do is help! Me and my boyfriend were trying to get his car loan settled and although there were a couple delays and a few problems that came up Janet worked with us until we solved everything and we were able to get his car that same day! We're so grateful she even went over time to help us because we were determined to settle it all that day. Also want to shoutout Karen and Martha for helping out too! So glad I switched to this bank. read more

I called on Wednesday to make sure I could set up the Educator Summer Time Savings from an internal or external checking and/or savings direct deposit. After being on hold for over twenty minutes, an agent tells me that I can (I'm already able to deposit from my internal savings account to my summer time savings account with SchoolsFirst and Foothill Credit Unions). Two days later, I'm finally able to make it to the Covina branch to open the account(s). After waiting for twenty minutes, I decide to ask a teller to make sure I'm waiting for the right person as two other representatives are just sitting at their desks. I'm told that the one representative (who is actually working with someone) will be with me soon. Forty minutes later, I'm told the deposits have to come from payroll. I offered to set up and deposit the funds on the spot and was still told I'm not able to do so. Instead of advertising "direct deposit," it should really say "payroll deduction only," (unless you're willing to deposit your entire paycheck). After wasting more than an hour and a half for nothing, I'll gladly take my large deposit(s) elsewhere. read more

I was a victim of identity theft recently. California Credit union not only alerted me , they returned my money and even set up a meet with a police officer! He in turn found out that my identity was also in San Diego. A process that usually takes people months to clear up was resolved within 8 weeks. Evelyn, the manager held my hand the whole way, I was a nervous wreck! Thank you everyone at the credit union, I appreciate you! read more

Absolutely horrible , Jerry at financing let us sit in their waiting room for 30 minutes until she asked if we need anything only to be told she is busy, horrible customer service do not do any business here, I will be taking my business to another bank!!! read more

It took me 25mins to find this place and even more time to find parking. Google maps kept taking me to a roll of houses because it is actually not in the right location on the map. I had to call the main line to get directions. They also don't have signs telling you that you actually have to park in the IKEA Parking lot. When I finally walk in there was about 5 tellers talking to each other and I was standing in line for a good couple of mins before I was even served, even though I was the only one in line! Not impressed at all, will not be returning. I would rather drive all the way to the North hollywood location, much better service ! read more

I came here a few months ago to get a home equity loan. George was great and guided me through the whole process. Last week, I came back to refinance my car loan and Yaziel was so helpful, with her help I got a great deal and she helped me save a lot money. I HIGHLY recommend the professionals in this branch. read more

Great customer service. Everyone was so atentative. They gave me an awesome interest rate on a car loan. I won't shop or bank anywhere else.

Walked into the branch earlier today and was pleasantly surprised with staff and environment at this credit union. There is a family atmosphere and the tellers here are friendly. Made my transactions quickly and I was on my way. Great job California Credit Union keep up the good work. read more

I came here for my auto loan a few months ago and the service was excellent. I was tended to very quickly and professionally by Nathalie Gonzalez. She was very knowledgeable and able to answer all of my questions without making me feel rushed or pressured as other banks do. I do not have an account here but after this experience I am highly considering opening one. Thank you all! read more

I tried this bank a few months ago in order to purchase a car for my husband. The staff there was friendly and offered the best customer service in order to ensure a great purchase experience. I was extremely impressed with Martha, (A Manager at the Branch) who made sure my experience was second to none. I would refer this bank to anyone who is looking for a trustworthy family like atmosphere with service that is unbeatable. read more

BEWARE this bank since it's takeover- change of language, per Assistant Manager, started with the takeover and she acknowledged it. The language used by tellers is DECEITFUL and can have no other motive than to trick you into thinking that you have more money in your account than you do so that you will withdraw it and end up in a loan type situation where you are paying high interest on the money withdrawn. When I asked how much money was in my account, the teller told me an amount of far more, like $1500 or so more than I knew I had in there. When I kept asking how did extra money or what deposit came in that I wasn't aware of, he kept repeating that I had that amount available. It took like 2 minutes of questioning and discussion and telling him to look up where the money came from, all the while while he wouldn't answer the question or be able to tell me where the money came from. He spoke like a scripted robot, obviously the teller has been trained in some way to speak in that fashion and answer questions with a scripted answer. The wording is what is the trick here. If you ask what's in your account they will reply something like, "you have X amount available". What they are really saying is if you are tied to a SharePlus account, which is essentially an overdraft protection account, that's how much money you can take out. If you are not tracking your money, you would inevitably be drawing out money that is part of the SharePlus account, which functions as a high interest rate loan, and you wouldn't probably even realize it, hence you would be paying high interest on money you thought was yours. The new word, apparently, in order to find out what you've actually put into your account, is "collected". I've never heard this term in my life, and it appears this is a new invention and vocabulary created by the new California Credit Union that obviously the public isn't educated about. I've been a California Credit Union member for 20 years to the date now. It definitely has been a problem bank and over the years I have definitely wanted to leave but never took the step. I think this is the point where I need to get out. I have my business account with another bank and probably should just transfer over this aspect to that same bank. The West Covina branch is a particularly problem location. Over the years I've encountered incompetent management, even had a manager in there belittle myself and a disabled person in front of me and accused me and the transaction being requested, even with legal documentation presented to him, of potential criminal behavior when it was in fact the manager who was unfamiliar with a disabled person trying to obtain an account with a representative payee. It was absolutely disgraceful. Besides the latest "mishap of language" with the teller as I noted above, the branch assistant manager cares not to even look into the past 20 years that I have spent with this bank and when I'm trying to make available some funds with a check from my own business account, which I have done many times in the past and is regularly cleared, and all she could say was that she didn't see any history on me that showed I had been doing so in any detail and even quoted me amounts that were deposited of lesser amounts than what was true. The attitude is one of the polite finger with a smile on the face. The service and interest in serving the customer is 0. It's absolutely insulting given the years I have done business with the bank here. Worse, it costs me money and time. Time to leave. Other problems that I've encountered with this Bank include loan officers never getting back to you-when I tried inquiring about a loan for a house, always busy, always in a meeting, I truly believe I think that she didn't think I was a big enough loan or else not a good bet for her, so she blew me off, or she just had better or other deals to finish, the whole thing didn't make sense. And the reason I don't have my business bank account there is because some not too smart person from the California Credit Union, in-person themselves, actually told me they don't carry business accounts there. Later, after I went to another bank to open my business account, someone at California Credit Union, that I was having a side conversation with, says "what, you don't have your business account here and who told you that?" It's a complete mess in there. More stories, it seems so trivial, but when you realize you're dealing with the bank and it's your money and livelihood and you realize they simply don't make any effort to intelligently service you, that's a bank that doesn't deserve to have any reward from their customers, like my hard-earned money. read more

CCU handled my fraudulent check claim with ease & grace. Seamless experience during a very stressful time. I wrote a rent check to the Conservator for my Landlady last yr.. that he somehow falsified and used to purchase $3,400.57 Wireless World on Melrose Ave. LA Ca. I immediately called CCU and was told to come in to file a fraud claim. I only had a few starter checks and all were accounted for except the check to the alleged Conservator ( I say alleged because the Cal Courts assured me he had been assigned the position by the judge but he refused to show me said paperwork) , who informed me he was not planning on cashing it , as the landlady died in August, but he wasnt sure where it was and would get it to me. I had to fill out fraud paperwork, the account was closed and the money back in my account in days. I also had to file a police report with SW Division, LA. This takes hours of waiting and when you do file your report, no one follows up. Sad, but people are allowed to get away with crime in LA because there is so much of it . At least CCU did their part. read more

Oh how I love this branch! Every time I go I always get greeted by Karen at the front desk, she always has amazing customer service, it's unbelievable! She is a true asset to California Credit Union and I will always recommend my family and friends to her! Thank you Karen for your great work! read more

Whatever you do DO NOT bank with them. They will give you the runaround and unless you live nearby the branches are very inconvenient. I was really disappointed with my service. read more