I shopped everywhere from Sacramento to Roseville and Rocklin, and even checked out a hot tub expo. Lots of places promised great deals, but California Hot Spas in Live Oak blew them all out of the water. Steve helped me from start to finish. The pre-delivery support was great. They helped me transform wasted space into usable space, and now my backyard feels even bigger! On top of an amazing price, their delivery and post-delivery support have been excellent. Their customer service sets the bar. Don't waste your time elsewhere! I highly recommend! read more

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We were able to purchase a beautiful hot tub and a great price and the delivery service, set up, and electricity installment were all done with professionalism and Steve was super friendly throughout the entire process. Highly recommend!!! read more

I called Steve with a few questions. He is very knowledgeable and helpful. I recommend.

ETA: after I posted the review below, the company reached out to me and arranged to ship a spa cover to my home. The cover just arrived and fits perfectly. I'm revising from one star to four because the product, in the end, arrived. But it did take almost six months and multiple calls to the company. I also never received a confirmation email from them after I made my purchase. It seems like they need to work a bit on their follow through. Terrible. I ordered a spa cover in November 2021. It never showed up, yet I was charged $582. I have made numerous calls to this company to try to rectify the situation, all to no avail. I suspect they are scammers. Avoid at all costs. read more

California Hot Spas - Spa cover - Hot Tub & Pool Near Me - Live Oak, California

Had California Hot spas out to make home last week. Always a good experience with them. Yes, I recommend them.

As someone new to hot tubs, I spent months researching and narrowed my choice down to a few based on price, capacity and features. I visited multiple retailers in the Sacramento area and ended up driving an hour north to California Hot Spas. This was a big investment so I had to get it right and the drive was worth it. Steve answered all of my questions, and he was transparent and thorough in all of our communications. He sold me a Hot Springs Flash at a price I was comfortable with and could not find elsewhere. Delivery, set up, steps and starter kits were included. Steve and his crew did a hell of job fitting the hot tub through some narrow spots in my backyard. Great first time buying experience, and it will not be a one-and-done transaction since Cal Hot Spas has the supplies and will ship everything I need to enjoy my new hot tub. Thanks, Steve. read more

We were interested in purchasing a swim spa and received a quote from Steve H. that we were happy with. However, Steve was hard to get in contact with, he would not answer phone calls, call us back, or respond to e mails in a timely manner. We were told the spa would be ordered and it might be a bit of a wait, which was fine with us, then received an e mail from Steve saying it was never ordered and now we would have to purchase next year's model with 12-15% increase in price based on a RUMOR he heard from someone who works in manufacturing the spa. When we expressed our disappointment in the way he manages business transactions and that we wanted the original price honored he stopped responding entirely. Steve was unprofessional and let us down. read more

We had algae stains on our above ground pool liner and everything we tried did not get rid of the stains. We went to Steve at California Hot Spas and he recommended Stain free. This product worked so well and we are so happy with the results. Would recommend to anyone having the same issue. read more

Order a part online on 6/18 but never recieved a shipping notice. After calling and emailing for a couple days I got the FedEx tracking number on 6/24. Per the tracking number, it was shipped on 6/24 which means the order sat around for a week. And it's not scheduled for delivery until 6/29. Does it realy take a that long to ship it from socal to Sacramento? It should have been expidited for the processing delay. read more

Just spent easily 30 minutes on the phone with Steve from California Hot Spas trying to trouble shoot a circuit board issue with my hot tub. I didn't even buy my hot tub from him, but he still gladly spent all that time helping me. He was very knowledgeable and had great customer service. I don't live in the area, but if I need to buy more parts in the future, I would happily support this business. He is the type of guy that helps you find the best deal for what you need, even if he doesn't sell it. Tough to find that kind of customer service these days...thanks again Steve! read more

After the last visit I was never contacted again about if they can replace the back panel that was damaged due to the igniter not being in place when the fire was going. I get the impression it was lip service to get the Yelp review updated. Needless to say I wont be recommending OR using this company again. Don't like bad press then provide good service and follow through! read more

We had a great experience buying our new hot tub with Steve. He was very patient and knowledgeable while answering our many questions. With his help, we felt confident making our choice. When we did, two days later our spa was at our house...amazing in these times of having to wait for everything! I highly recommend California Hot Spas. read more

Great service! Steve is the best. He delivered my spa cover to chico and fixed a leak while he was there. Didn't even charge me for the leak fix! GREAT service. Definitely recommend !! read more

met these guys at a home and garden show in Chico. Felt comfortable dealing with them. I ordered a spa and it was delivered in a timely manner. set up and instructions were given to me which help me with start up. Great company to deal with! read more

Would recommend them if you are looking to get into a spa. We met Steve and his wife at the local home and garden show. They performed a site assessment and gave us clear advice on how to ready our yard for a spa. The next weekend we visited the show room, picked out a spa and 10 days later it is installed. Very flexible and willing to go that extra little bit to get you settled into your spa. They have a long time customer. read more

Steve, the owner gave me a terrific deal on a terrific tub that my whole family is bonkers over, myself even more so. The Catalina Spa I purchased did need a little cabinet sanding to close the main door, but other than that is an amazing tub. The control system is easy to use but so sophisticated that I rarely have to even think about maintaining it. The ozone generator and the built-in circulation timing seem to do the lions share of the water cleanup, so when I forget to add chemicals it's no big deal. When I go out to use it the water has become crystal clear leaving me with a terrific soak. It has excellent jets and plenty of bubbles, runs cheaply and the multicolor LEDs and knobs are awesome. LOL, the waterfall is fun too, but my favorite is the lounge chair with the best leg and foot jets imaginable;) Delivery went well after a couple of phone calls to get things worked out and both Steve and his assistant were genuinely good people. Steve has low overhead and can do business at better price while giving plenty of good old-fashioned customer service. read more

Ordered his 33 foot pool. Shipped out and arrived (here in Goshen, New Hampshire) within a week. Pool went up and it promises to be a great investment for my family. Only wish I had found him in June rather than September. :-) Ease of communication (very responsive via email & phone), all questions answered, prompt shipping (reasonable) and the quality of the pool itself? ~ Very robust in all ways! Would certainly recommend this place & Steve. read more

Impressed with Steve's responsiveness throughout our hot spa research, and he has been great with a couple post-purchase issues as well. Highly recommend going with them. Great prices as well. read more

Called this company to order a part for my hot tub and talked to a sales rep. He advised me on a fix that did not require a $400 part! It tells that the business is there to make customers happy in the first place, not just reaping profits! I am only coming back with my orders to California Hot Spas from now on! read more

Thanks Steve for fixing our hot tub and going above and beyond to file the warranty papers for us. Saved us time now all we have to do is enjoy our hot tub! If you are thinking of getting a hot tub I'd talk to Steve. He's very knowledgeable and can get you a good deal...then he will help you figure out how to use it (which I needed). He's always quick at getting back to you and is just a nice guy too! Love the new service van! read more

We shopped online and at the big warehouse stores also. We decided this investment should professionally setup and installed. After a friends recommendation we decided to visit California Hot Spas & we were very comfortable with Steve & his knowledge of spas, clearly he's been in the industry for a long time. We used one of the electricians Steve recommended & everything went smoothly. Steve & his crew delivered & setup the spa. We were so glad we didn't order online & get a curb side delivery, it would have been so tough to move such a big spa by ourselves! Spa works great & it melts away the stress every evening , we feel like we are on vacation every time we use our spa! Thanks Steve & Amanda! read more

We recently purchased a spa from California Hot Spas, and couldn't be happier! Excellent customer service and great price! We thought we would have to go to Roseville or Sacramento to purchase a spa, but found everything we needed at California Hot Spa in Live Oak! They delivered and set up our spa, and also included chemicals! We are forever a customer and highly recommend them! read more

Great, reliable service! They came out and fixed my spa and its just like new! Very friendly service! Definitely recommend!

Steve and his wife have been wonderful to work with over the years. This is our 3rd spa purchase from him. Our first spa we purchased from him over ten years ago and when we sold our home it stayed. It was a great spa and we loved it and missed it terribly after moving. Never had any problems or issues with it over the years. Finally decided to get another one for our new place. Contacted Steve and he gave us a great deal. It was a little smaller than our old tub and after some time we decided to upgrade to a larger tub. Steve was wonderful and really worked with us to find exactly what we wanted. So pleased with the outcome! Love our new spa! Now we are considering getting rid of our doughboy pool and upgrading to a swim spa in the future. Steve has our business. Can't imagine going to anyone else but California Hot Spas. It's in Live Oak and totally worth the drive. read more

We had a poor experience with the corporate office of Cal Spas trying to get our hot tub repaired. Steve and his team went above and beyond and fixed our hot tub in a timely manner! I would highly recommend them! read more

Definitely recommend this place. I had excellent service with them and had an employee come out to the house and fix our hot tub all in a timely manner. 5 out of 5 stars. Excellent prices as well. Highly recommended for all pool and hot tub needs. I will definitely be going back as needed. read more

I have had a need for Steve's services many times over the last several years as the many different components on my older hot tub went out one at a time. He never fails. I was reluctant to replace the hot tub because it is of an older style with redwood cabinet which one cannot find anymore. It is "classic" and considered irreplaceable. This has not prevented Hot Spas from being able to upgrade the components and make it new again. Prices have always been reasonable also. read more

EPIC $8,000 FAIL! After 2 months we still do not have our promised wonderful, carefree, working spa that we paid for in full on June 1, 2012. First: Oops, they don't know how to wire it. So, we had to buy all the "parts" and pay an independent contractor to wire the new system at an additional cost to us of $1,000. Then they didn't have the right umbrella... Oops, they sold ours to someone else. They wanted us to take a tan umbrella. We wanted blue. We now have a black umbrella. We still would like blue. Plus, they didn't bring the promised charcoal filter for the filler hose. So, we have heavy scale in the spa and the "carefree" ozone generator has never worked properly causing the spa water to turn green which has now been refilled twice. It is still NOT right! We are sure the filters that were supposed to last a year will need to be replaced since so much gunk has had to go through them. The "easy open" spa cover lifter has plastic caps over the screws that popped off and won't Stay On, therefore our spa cover will get holes in the top before it's time. In the 6 contacts we've had with the owner, he has FAILED to follow through with promised service. HE IS ENJOYING OUR MONEY BUT WE ARE NOT ENJOYING OUR SPA!!! Sure wish we hadn't paid 100% in advance. UPDATE: This review got attention. Owner came out and made a bunch more promises a month ago... we haven't heard from him since. FAIL!!! Oh, and I got blocked from the Facebook page after my post was deleted! read more

Steve was great but I am going to throw out a warning to anyone contemplating a new spa. Stay the He** away from anything that is made, distributed or touched by CalSpa. The situation we were put through (not by Steve) he helped us even though we didn't buy the spa from him by the way. CalSpa should be investigated by someone for their business practices and the shoddy manufacturing. It's too long and complicated to go into here, but now after a complete replacement of our original "CalSpa" less then a year ago we are dumping the current spa and shopping for a brand that will at least not have any issues for a couple of years. Other then a spa the only worse money sponge I've owned was a boat. read more

Steve was amazingly helpful and kind to me. I needed a grill fast and he came through. I highly recommend his store and will always use him from now on! read more

Cal Spas in Live Oak has given me abominable service. I called when my jacuzzi wasn't working and things went well with a serviceman telling me I needed a new pump and filter. The work was done and I paid. A week later I get filters in the mail. I thought they were installed. The jacuzzi worked one day and now I have been trying to get someone out to fix it and no luck. The jets work, but no heat. I e-mailed once and called twice. Still no luck. I would think that putting out over $700 would allow me some kind of follow up service. I have an update on my review. I realize now that I took out my frustration on this business. The repairman came back today and put in a new heater at no cost and my jacuzzi is up and running fine now. In retrospect, the problems had nothing to do with Cal Spa and their service but that it was due to my frustration. Upgrade my rating and I apologize to Steve the owner read more

We recently purchased a spa from here and received great service. We received solid advice and guidance when making our choices and delivery was so smooth. Thanks, Steve! read more

Steve was great from the first contact! Very helpful. Not pushy. Timely responses. We were very impressed. Delivery was perfect. They set the spa up and explained to us what to do. He ever upgraded the steps for us. They are heavy duty and very sturdy! The only draw back is there aren't holes in them to let the water drain. It's been cold and we've had ice on the steps because the water sits in a pool unless you tip them over. We spent more than we planned on but don't regret it for a second. The spa is perfect! We bought the Hot Springs Relay and love it! Took me a few weeks to get the chemicals right and balanced but once I got the hang of it, it's easy. Our big concern was the electric bill. Haven't noticed a spike like we did with our previous spa! I HIGHLY recommend this company! Great service, fast delivery, quality spa!!! Thanks Steve read more

Terrible service. They replaced the motor on our spa. But it still did not work. They had no idea why. Steve said they were going to order another part. He never called back and said they had the part. We gave it a few days, then called several times and left messages. They did not reply. So they left our spa completely unrepaired. I had already paid them $400.00 for the new motor. So basically I paid them $400.00 and I still have a spa that is not working. I would not trust them. I will NEVER use them again. read more

While attempting to bring back to life a hot tub that we have had since 2004, we quickly realized that the time had come to replace the unit. Steve, the owner of California Hot Spas was extremely helpful in finding just the right hot tub for our family. not to mention, offering a very good deal on our new purchase. For my wife and I, the customer service provided is just as important as the product that we may purchase. You will not be disappointed with this vendor...if you are looking for a new hot tub, California Hot Spas should be one of your choices!! read more

Terrible customer service. Probably the worst I've encountered. They failed to show up for TWO appointments, and a week after they finally did show up (we graciously gave them a third chance), they told us they didn't want to do the work read more

I have done business with Cal Spas for over 10 years and have always been extremely satisfied with the quality of products they carry, and the superb customer service! I just purchased my second spa and couldn't be more satisfied. Steve went the extra mile to make sure we got all of our wants met in our new spa, he even came back to the house a few times to make sure everything was up and running properly. WOW terrific customer service:) read more

I was so saddened when my oldie but goodie spa finally died. I have used it almost every single day, sometimes twice a day. I did some price comparisons between a Chico establishment and California Hot Spas in Live Oak to explore buying a new spa, knowing I would prefer working more locally if I could. Stephen and his wife were both so informative, patient with my questions, and willing to work with me to the best of their ability. They assisted me in a very efficient and timely manner, and I was able to purchase the best spa for me. Stephen's help and work ethic made the install pleasant and exciting. He shared clear explanations on the care and upkeep, and left all needed materials to allow me to move forward, and he is quick to get back to me on follow up questions. He went above and beyond, and the word that comes to mind for him and his wife is ... kind. I have full confidence in their being dependable and that provides peace of mind. read more

It is so refreshing to know that top notch customer service still exists! In purchasing our spa, This business went out of it's way to address all of our questions (and there were alot), provided visual materials, walked through each detail and allowed me to even stretch out in some floor models in order for us to make an informed decision on our purchase. Steve was attentive and patient and made us feel like a priority. If this is just a sample of the service provided up front, I feel reassured that we will receive the same at delivery and post sale. Thank you California Hot Spas for allowing us to shop local and feel confident in our decision. read more

I purchased a really nice swim spa at a very reasonable price!!! The installation was a difficult task but they took their time and did the job right... The process of buying was easy and smooth, I felt comfortable with everything that took place. Plus it was fun working with the owner Steve, what a character he is. I will recommend them to all my friends and family... Thank you for a great experience... read more