This is my husbands 2nd time at Encompass. After knee replacement surgery 2023-2024-wonderful…read moredoctors, nurses, CNA's NP, maintenance & cafeteria. All workers there treat the patients with the upmost care. Our 2 weeks there were wonderful. Best PT & OT staff I've ever seen. Fast forward 12/30/25 my husband was moved there by Memorial Hospital after he was there for 2 weeks with GBS. We were there for 17 days. They worked with him & today he was able to come home. 2nd time he's had GBS in 34 years. Staff was incredible-especially Dr J & NP "Jay" OT & PT awesome 5 Star plus in every way. Thank you Encompass. What a wonderful team. Special thank you to our friend Rachel Young

Following my knee replacement, I stayed with Encompass for 6 days - what a difference those 6 days…read moredid for me towards my recovery!!! The nursing and aide staff were AMAZING. All very kind, patient and very helpful. The dietary/nutritional options were always very good. I would recommend Encompass to anyone needing help following surgery.

I want to thank everyone at English Oaks. The quality of care was awesome. Everyone…read more was so helpful and always had a smile on their face. Thanks Steve Glovsky

My pops was here for about 8 months before he passed. They treated him with dignity. Like most…read morepeople in a facility he would have rather been home. The staff was caring and took care of the patients. He would entertain the other patients and the staff with his harmonica playing. The nurses would come in and listen. They treated him very well. I currently volunteer there now as well. And thank them for taking care of him.

This is where they send people to die. It is terrible facility it is scared, old and understaffed…read more People are rude, they were garbage bins in the hallway and I was told this would be a private facility. It was a private closet. If you care for your loved one DO NOT SEND THEM THERE!! Beyond terrible

My mother was staying at this place and apparently was taken to an outside hospital when she was…read moreconfused and unaware of where she was without even contacting me and when I went to grab her belongings they had no knowledge of where anything was and told me to check with local ambulance companies. She was taken to the hospital on a Saturday and I arrived on Monday from out of town to find all this out. That whole time not a single word from them about what was happening. Horrible experience. I don't recommend this place to anyone who cares about their family member who may need help

Amazing place the first day, but after that we realized the night time people are incompetent at…read moredoing there job, took hours to get my mom her medicine pain killers, only one nurse would change my moms nefrostomy tube bandage ty sean, all other nurses never did it. Sean hands down is the best nurse there. The biggest thing thou is a faulty oxygen reader that made them rush my mom back to the hospital in the middle of the night let alone it happened on her birthday so she had to spend her birthday in a hospital where no one could visit but one at a time. She also kept saying she was breathing fine but still "rushed her to the hospital" no lights or sirens must of been a huge emergency huh...

Let's just put it this way, it's no where I want to be. Staff never seem to be around when you…read moreneed them.

For the most part the care is good, though I wish they had more staff to make it even better. I go…read morethere a lot to see a family member and often feel sorry for the staff, who are yelled at, called names, treated like slaves, and overworked. I would not want their job for a million dollars! Old age is terrible and often comes with much pain and suffering. Many times I've witnessed a patient threatening them in one way or another, and that can't be good for their moral. One such patient suffered from what I believe was dementia, and often bit the nurses caring for her. I understand the poor soul had very bad back problems, and that's why she was lashing out. But often the staff have no help at the moment, and must get the patient from one place to the other, as quickly and painlessly, as possible. I send a prayer for the staff and patients to our Lord Jesus for happiness in their jobs, and a speedy recovery for their patients. I put 4 star not 5 because there's always room for improvement.

Beautiful facility, clean and professional staff, they really care about your progress and help you…read morefeel at home. I would recommend this to anyone.

The front desk lady, Gloria, is the most wonderful, caring and positive person. The management is…read moreinvolved and compassionate. The cna's, housekeeping staff, med people and dining room staff are all friendly and positive! My father's room is very nice and he is very pleased with the food. There are many activities and even outings. It's only been a week, but so far I am pleased.

I was helping my father look for a place that would meet his needs and his budget when we took our…read moretour of Stratford Place. The staff greeted us and was very friendly. The place itself was very up to date, clean and lovely inside. We were very impressed. The only down side was the cost for the space. It was to be expected for the area though.

My father is currently in the hospital after a fall last week. He is on blood thinners. He…read moreliterally is a miracle as he survived a dissection of his aorta that tore down to his femoral arteries. He was treated with extremely poor care after he was moved from a one person room to a three person room. He was there less than a month. Huge disappointment!!!!!!!!

I would rather not give 1 star. My dad went in for rehab for his legs to get stronger . It was…read moremostly CNA that work their . 3 men per room 1 public shower. The place was filthy. They had nothing to clean the rooms with . My dad was in the middle and he had no privacy curtain or TV . Food was horrible. Dementia patients on the same floor that screamed and threw things , they also would come in my dad's room. No security.

Care by nurse, my nurse is cna Diana. She was very nice,…read more patient and very helpful. She is very deserving of an commendation or reward for her service.

My father has fallen there multiple times. He is a miracle to be alive as he survived a dissection…read moreof his aorta all the way down to his femoral arteries. He was never given a 1:1 and allowed to fall multiple times knowing he is on blood thinners. This last week I told them he was digressing. He fell again and they found he had pneumonia and water around his lungs and heart. He is getting a the fluid drained now. Horrible place. Horrible nursing care not to have caught that. His heart rate was 140. And I get," I'm sorry to hear that". Lady you are a disgrace to medical care and your institution is a disgrace

The owner Bobby is a crook. The service from many of the therapists at Golden Bear is good Mr…read more Ismail's greed has led to what I consider suspicious billing practices such as over treating and telling patients he's capable of far more than he is able to deliver. Ask him what financial arrangements, kick backs, he's getting.

I've had better experiences. Staff is rather rude and desiring to not help potential clients.read more

I have been calling and calling for hours and no one picks up i have been trying to…read moreCheck on my mother for days now and they will not answer the phone

If I could give this place zero stars I would and that's just based on the front desk girl…read more This girl at the front desk named CINDY has no business working at a place like this. I called all day today trying to check on my grandmother and she had the worst attitude possible. Every phone call I made it was an attitude, she did not want to give me any chance to explain what I needed over the phone. All that she kept saying was unit number, unit number, unit number or I can not help you. Not letting me get any words out to even say what I needed or why I was calling. I finally decide to go down to the place and maybe I could get a different response... well I was so wrong! She would not let me get two words out without rolling her eyes and putting her greasy hair behind her ears. Oh and let's be clear.. I heard you tell that Latin lady that the bitch in the lobby was being rude! Thank goodness I know how to carry myself in situations like this one. Called security on me and told them I was being rude which was 100 percent untrue. Then told security not to let me in to see my grandmother, like excuse me? Who are you? Ever heard of customer service? Ever heard of asking questions before you bark at someone? Finally security tells her that she has to let me in.. big surprise right?! I find it really funny that security laughed at her when they came to talk to me because they remembered me from yesterday and know everything she said was untrue. Get a grip and learn to take your attitude out on someone else. I will be filing a formal complaint for the disrespect that this lady showed me today.