Following my knee replacement, I stayed with Encompass for 6 days - what a difference those 6 days…read moredid for me towards my recovery!!! The nursing and aide staff were AMAZING. All very kind, patient and very helpful. The dietary/nutritional options were always very good. I would recommend Encompass to anyone needing help following surgery.

Encompass Health has a beyond spectacular staff with knowledge of the newest developments in…read morephysical and speech therapy. The gym and exercise facility is first rate. Every piece of equipment that is used is sanitized immediately. When you ring your bedside call button the nurse comes in a timely manner and meds are delivered on time. We were told by doctor's hospital that my mother was not a candidate to qualify to go there while in fact she was. We questioned the system and called Encompass directly. Encompass had a representative in my mother's room at doctors within two hours pre-registering her. If you have the option to go to this facility, don't let them send you anywhere else!

I want to thank everyone at English Oaks. The quality of care was awesome. Everyone…read more was so helpful and always had a smile on their face. Thanks Steve Glovsky

My pops was here for about 8 months before he passed. They treated him with dignity. Like most…read morepeople in a facility he would have rather been home. The staff was caring and took care of the patients. He would entertain the other patients and the staff with his harmonica playing. The nurses would come in and listen. They treated him very well. I currently volunteer there now as well. And thank them for taking care of him.

This is where they send people to die. It is terrible facility it is scared, old and understaffed…read more People are rude, they were garbage bins in the hallway and I was told this would be a private facility. It was a private closet. If you care for your loved one DO NOT SEND THEM THERE!! Beyond terrible

My mother was staying at this place and apparently was taken to an outside hospital when she was…read moreconfused and unaware of where she was without even contacting me and when I went to grab her belongings they had no knowledge of where anything was and told me to check with local ambulance companies. She was taken to the hospital on a Saturday and I arrived on Monday from out of town to find all this out. That whole time not a single word from them about what was happening. Horrible experience. I don't recommend this place to anyone who cares about their family member who may need help

Very nice and complete. When I have a flare up of MS they teach me to walk very well. The cuisines…read moreis very good, but portions are focused upon calories exerted. Meaning one can always ask for more. These people care.

Food is pretty good here. You push the button and the…read morenurses come here pretty quick.

Amazing staff who truly care. Clean facility with excellent therapy and nursing care. Highly…read morerecommend!

Great care, Caring Nurses and CNA, kind and caring. They offered skilled high quality nursing. The…read morefood was excellent. The facility is clean and open.

The front desk lady, Gloria, is the most wonderful, caring and positive person. The management is…read moreinvolved and compassionate. The cna's, housekeeping staff, med people and dining room staff are all friendly and positive! My father's room is very nice and he is very pleased with the food. There are many activities and even outings. It's only been a week, but so far I am pleased.

I was helping my father look for a place that would meet his needs and his budget when we took our…read moretour of Stratford Place. The staff greeted us and was very friendly. The place itself was very up to date, clean and lovely inside. We were very impressed. The only down side was the cost for the space. It was to be expected for the area though.

My father is currently in the hospital after a fall last week. He is on blood thinners. He…read moreliterally is a miracle as he survived a dissection of his aorta that tore down to his femoral arteries. He was treated with extremely poor care after he was moved from a one person room to a three person room. He was there less than a month. Huge disappointment!!!!!!!!

I would rather not give 1 star. My dad went in for rehab for his legs to get stronger . It was…read moremostly CNA that work their . 3 men per room 1 public shower. The place was filthy. They had nothing to clean the rooms with . My dad was in the middle and he had no privacy curtain or TV . Food was horrible. Dementia patients on the same floor that screamed and threw things , they also would come in my dad's room. No security.

Care by nurse, my nurse is cna Diana. She was very nice,…read more patient and very helpful. She is very deserving of an commendation or reward for her service.

If I could leave zero stars I would. This place is terrible. My mom got MRSA while there. The CNA's…read moredon't care at all about the patients and the RN's don't care what the CNA's do. I repeatedly complained about late responses to the call light being pushed. I had to file a grievance because my mom was left in a soiled brief for 3 hours. I repeatedly spoke to admissions, nursing and physical therapy about my mom not receiving proper care and treatment while there. She was there for 29 days and still cannot walk or get out of bed by herself. All I got was empty apologies that they 'wouldn't want their family member treated like this either.' I told them I didn't want my mom in briefs, that she needed to use a bedpan because she had a UTI but my request was ignored. She ended up getting MRSA of the urine because of their poor hygiene practices when changing a brief. They exhausted my mom's insurance and were ready to discharge her with MRSA, that they caused. They said it could be treated with oral antibiotics so she could go home. Then why on her last day did they send her to the hospital where she has been ever since receiving intravenous antibiotics. The case manager Jaspreet was awful to work with, she does not have the best interest of the patient at all. I will be reporting them to the Department oh Public Health. VFN&R don't bother to comment we have already discussed this at length.

The owner Bobby is a crook. The service from many of the therapists at Golden Bear is good Mr…read more Ismail's greed has led to what I consider suspicious billing practices such as over treating and telling patients he's capable of far more than he is able to deliver. Ask him what financial arrangements, kick backs, he's getting.

I've had better experiences. Staff is rather rude and desiring to not help potential clients.read more

I have been calling and calling for hours and no one picks up i have been trying to…read moreCheck on my mother for days now and they will not answer the phone

If I could give this place zero stars I would and that's just based on the front desk girl…read more This girl at the front desk named CINDY has no business working at a place like this. I called all day today trying to check on my grandmother and she had the worst attitude possible. Every phone call I made it was an attitude, she did not want to give me any chance to explain what I needed over the phone. All that she kept saying was unit number, unit number, unit number or I can not help you. Not letting me get any words out to even say what I needed or why I was calling. I finally decide to go down to the place and maybe I could get a different response... well I was so wrong! She would not let me get two words out without rolling her eyes and putting her greasy hair behind her ears. Oh and let's be clear.. I heard you tell that Latin lady that the bitch in the lobby was being rude! Thank goodness I know how to carry myself in situations like this one. Called security on me and told them I was being rude which was 100 percent untrue. Then told security not to let me in to see my grandmother, like excuse me? Who are you? Ever heard of customer service? Ever heard of asking questions before you bark at someone? Finally security tells her that she has to let me in.. big surprise right?! I find it really funny that security laughed at her when they came to talk to me because they remembered me from yesterday and know everything she said was untrue. Get a grip and learn to take your attitude out on someone else. I will be filing a formal complaint for the disrespect that this lady showed me today.