Coming home from a long day of air travel, we thought it would be a little more than an Uber to take a taxi. Like $5 more. It was $21 for the uber... but in a rush, we grabbed a cab from the airport instead. It was $43.70. More than double. Ouch. Don't ever use a taxi home from John Wayne airport. Lesson learned. read more

I booked online for a ride to John Wayne airport a week in advance. I even received a text message that the taxi was on the way about 10 minutes before the scheduled pick up time. When no one showed up, I called the cab company and got an automated message saying that they could not locate a driver. This is the second time it has happened. Never using them again! read more

awful. not only did their driver speed up to run a red light in the rain, but the pos filed a false police report, saying he hit me at the intersection. I tried to get the ins info but his boss was an ass and refused to. i had a perfect drivng record before this pos hit me and moved his car the long beach pd was useless, a witness offered her info and she was ignored. CA is a leftist state but even a half block down they blamed me for turning left...I had a passenger and we were both shocked the guy hit the car 1/2 of the way to park.Pantry. I am a lot more aggressive todsy due to thid travesty. read more

I found this company through the Ride Yellow app, which worked like a charm when I needed a ride home on Sunday night. The app is incredibly simple to set up (name, e-mail, and payment method). You can choose whether to pay by card or with cash. When a driver is found, their information (first name, photo, cab number, and license plate number) pops up and remains on the map, along with a countdown as to when they'll reach you. Then you receive a phone call from your driver when they've arrived. My experience went smooth as silk. Angel called to let me know he was at the building, then found my exact location a few minutes later. Spotlessly clean sedan, climate control, friendly and professional the whole way. There's a helpful automated screen, too, where you pay at the end. Receipts are sent to your e-mail or by text. Truth: I was quite concerned about how I'd get home tonight. This took every worry I had and threw it out the window. I'm definitely utilizing this service again and am recommending to friends. Thank you! read more

Today at JW Airport, one of your Yellow Cab drivers came within millimeters of hitting me while recklessly trying to merge into fast moving traffic where there was clearly no room. The passengers in the cab were screaming at him in fear, which shows just how unsate the situation was. As someone who works in the legal field, I know people have sued for less. It is shocking that a company responsible for public transportation would allow this kind of behavior, especially given the serious safety and liability concerns involved. It is also shocking that the company does not have some sort of "How am I driving" phone or website where you can report situations like this. This driver should absolutely be disciplined. I hope your company takes this seriously. Please contact should you wish to obtain his license plate as l will not post it online. read more

This outfit is strictly hit and miss when it comes to it's drivers. I'm currently going through a massive automotive overhaul over months, and though the repair shop is only a short distance away, I only have one car, and it's too far to walk, as I am partially disabled. The first driver I got was a complete jerk. He crabbed all the way about having to come from a 15 mile distance for a short hop, but hey, is this MY fault? Seeing my cane, the guy didn't even get out, open the door, and help me in! I was also treated to a discourse on getting new car for a certain amount of money, if I knew the right people". WHAT?? Is he running a sideline, and working the people he picks up at garages? He never gave me a receipt, either. I was so annoyed I didn't get his name or cab #, but Buster, you know who you are! The second driver I got was excellent, Jenny #3LYO; she opened the door for me, and helped me get buckled in. Same routine at arrival, totally professional. I've had to use this outfit several times in the past, and again, it's totally a random experience depending on who you get. The company doesn't seem to care one way or the other, which is bad for the good drivers. The automated phone booking system is a royal pain. It frequently misunderstands you, and you have to keep repeating yourself. I wish I could give this outfit 2.5 stars, because it's totally random what kind of experience you'll get. Both cabs arrived in a decent amount of time (less than 20 minutes), so that was good, but it's a roll of the dice when it comes to the cabbies. Also, there does not seem to be a governing authority when it comes to Taxis in Orange County. In NYC, San Diego, L.A., and many other cities and counties in the US there is: They set rates, conduct, licensing, etc. Not here. It seems totally unregulated. I'll update this review when my car has completed it's overhaul, as I'm dependent on this monopoly here, and will need several trips. Unfortunately, Uber and Lyft are just too expensive, and I'm not too crazy about the whole concept, either. read more

Can I give -2 stars? I'll let them have 1 star because they returned my call, but I'm being VERY generous! I scheduled them on 6/3, for a 6/5 pick up at 6am. He, on the phone, said "no problem". My flight left at 7:30am. At 6:10am I called, it sounded like I woke him up. I asked if my driver was on the way. He said I'll call you back. No call, no ride, no flight. A long overdo getaway was put on hold. I wonder if they'll pay my fees for changing my flight. Don't bother calling them if you REALLY NEED a ride. read more

I wish there was a ZERO they would get that. Driver ripped us off. Took the long way from John Wayne airport to Balboa Bay Club. Charged us $46??? Should have been $25. They don't even use the meter??? I complained they did not care. I would NEVER use them again! read more

Very dishonest driver! We stepped out of John Wayne airport and got into a Yellow Cab by a woman driver. Her tablet shows $44 to our destination. Then she turned it off and said that the tablet isn't working and her calculation is $48. By the time we reached destination in Irvine in less than 20 minutes, she told us that the cost is $63. Eventually we agreed to pay $60. Very disappointing and upsetting to start our vacation in Orange County! read more

I used this company for a ride from John Wayne Airport to Newport Beach. They were perfect. The automated ordering system is a little bit clunky but worked perfectly. Cab #801 was waiting for us and the communication was perfect. Pleasant and effective ride. PERFECT. Will probably use on the trip back. Thank you!!! read more

To begin this review I did not use the company but rather was almost in a car accident caused by one of their drivers who was a male, with glasses, in their 40s, possibly bald, at approximately 4pm today in Fountain Valley. I had a green light to make a u-turn as they were about to make a right turn on red. I went when I had the all clear although traffic was coming. As I went to u turn, the taxi driver made a right. I honked for them to stop but they proceeded almost hitting my car. I couldn't stop because there was on coming traffic. Then the driver proceeded to move across 4 lanes fast. The driver would've been screwed if they would have caused an accident as I had my child with me. What a fucking idiot. read more

Do not allow cab #6677and 6420 to pick you up he will inflate the fair and take the long route to your destination and he is very unkempt in appearance from his hair to body. Cab 6420 is using fraudulent data blocking malware i believe to inflate ride prices. Becareful of these scammers. I reported both cab drivers. The supervisor named Joyce and some lady named Katrina in the complaints department at 310 965-5806/310-851-5052 know what's going on with the cab drivers and tried to lie and make excuses please do not use I didn't feel safe as a woman and was extremely manipulative and im finding its most of the foreign drivers. read more

Giving them 1 star is too much. I called way in advance to make my reservation to pick me up at my home and take us to JWA. I had just spoken to a dispatcher that same morning to confirm my pickup. She said all was fine and he would be there at 8:15 am. At 8:30 am, he still wasn't there at my home. I called back and only got a recording that said "we are trying to locate a driver for you." Kept calling for 10 more minutes and got the same recording. So, we left and drove my car to JWA so we wouldn't miss our flight. It cost me $120 to park there for 6 days, but at least I had my own car waiting for me when I returned from our trip. I didn't have to worry that I would be waiting for a No-Show cab. As you can see by most of the reviews, it would be best NOT to use this service. read more

Driver never showed! Called to reserve 15 hrs ahead, was connected to a Call Center in the Philippines. Operator #### was not very nice while booking over the phone. I asked for a confirmation number, she seemed reluctant to provide one. I asked her to repeat the itinerary and how can I confirm driver will show. She said they'll call. I never got a call from anyone so I called their number an hour before pick-up and got an automated response. The reservation was for OC airport with pick up at 4:45am. I got a text the driver was assigned but they never showed up. Unreliable service. read more

Never showed up. My mother missed her mom's memorial service, graveside burial and reception afterwards.

Took a cab to the airport last weekend. The ride was fine and the driver was friendly and got us there on time, but we left a cell phone in the cab and have not been able to get any response from lost & found. We have filed two reports and left multiple messages. No one ever answers the phone or returns our calls. read more

Never use this cab company. I have twice scheduled rides to the airport and not only do they not show up after confirming the appointment time, they don't call to tell you they have no available drivers for your pick up time. If you need to be somewhere on time, avoid this company. I scheduled a day in advance one time and hours in advance today. No apology, no customer service and their up front price is double that of Uber. Never again! read more

I made an order 12 hr ahead, by departure time the app stated still looking for driver. Called and was greeted by recorded message with no option to speak to operator. (Which was available in theoening when I made the order )I ended up going to LAX from OC using Uber. I thought a cab service company should have a fleet of taxi esp for airport service, but it proved this service provider to be un reliable....with 12 hr ahead... read more

Do not use this taxi company they are beyond bad at what they do. I called on May 10th and booked a wheelchair taxi in order to get a ride from Orange to LAX on May 20th at 6 am, for a 9 o'clock flight. The lady on the phone said this would be no problem. I called on May 18th to confirm that my ride was good and everything was okay just to double check because being in a wheelchair and flying in a commercial airline it makes everything very complicated as a lot of planning and coordination goes into place with a lot of people. Well, as May 20th at 6 am arrived the cab never showed up, at 6:10 with still no cab I called the number to check on the status of the driver and the lady on the phone had the audacious to say, "I am sorry sir but we currently don't have a driver for you at the moment." Hearing this got me incredibly mad that the fact this company after checking twice to be sure everything was set and for them to say everything was good twice is just asinine. Knowing that a California Yellow Cab was not coming it took me 20 minutes to find another wheelchair cab company that could get me to the airport, but by this time the damage was already done as I did not get to LAX until 8 o'clock. Ultimately, I missed my flight with all my bags getting on it but me. I ended up reaching my destination as the airline found me another flight a few hours later, but throughout the day every direct flight was already full. So instead of reaching my destination in a 5-hour flight, it took two stops and I did not get to my destination until 2 am, 9 hours after my originally scheduled time. So to anyone looking to use California Yellow Cab run when you come across them because just all this could have been avoided if this company had just called me the day before to inform me that they did not have a driver; therefore, I could have found an alternative method. But the fact they did not speaks volumes that they really do not care about their customers. read more

I feel I was scammed by this company. I called for a quote to John Wayne airport and was quoted $41-48. When I got to the airport I was told my fare price was $55. I questioned my driver on the charge and he handed me a piece of paper that showed a flat rate of $55 which I had to pay. Pretty disappointed in this ride and wouldn't use them again. read more

Ehab al saqi great guy very nice we stayed at super 8 and where struggling on finding a ride back to our hotel from Disney he saw us and helped us out well recommended smooth drive ended up being our ride for our trip there!! read more

California Yellow Cab - If you around the area give him a call! - Taxis Near Me

DO NOT ever use this company for your transportation to anywhere and here's why: We reserved our ride 2 months in advance because we needed an accessible vehicle with a lift/ramp. I called at 3 times before our travel date to double-triple check they have the correct information since it was our first time arranging this type of transportation. Our flight was for 8:50 a.m. flying out of LAX. We live in Garden Grove. Our ride was late 15 minutes, then 20 minutes; my first couple of calls to them, I got an automated answer saying "we're scheduling your ride". I got worried and kept calling back until I got someone on the line to speak. Finally, a guy answered, this is after 23 minutes later, and told me that they're "still assigning an accessible vehicle" and that I should have a Plan B just in case - this is the DAY OF our ride and they were just now "assigning an accessible vehicle"!! He also provided me his corporate office number if I wanted to lodge a complaint. I thank you God my neighbor was home and had a vehicle to fit my husband's wheelchair and he took us to the airport. Oh and get this, on our way there (it's been about 45 minutes later), I get a call from this company asking me if I still needed a ride - I asked if they had an accessible vehicle for me, they answered "no, but we're still checking and want to know if you still need a ride" - I had to let it go and hung up!! If we didn't have the help of our wonderful neighbor, had he be out of town or unavailable, we would not have made it to our destination, our vacation would have been RUINNED! California Yellow Cab left us high & dry and abandoned, so yea, NEVER AGAIN! I hope they get bankrupt. read more

Completely unreliable. Called the day before for a 7:30am pickup the next day. At 7:40am driver was a no show. Called the main # and got a robot response that our driver had arrived. Was prompted to "press 1" to be connected with the driver. Did so and it went to voicemail. Did this 5 times with no callback. Finally called the main # from a different phone to avoid the robo response to my phone #. Finally got a human response saying the driver was having a problem and could we wait an hour for pickup. Absurd! Will NEVER call this service again and advise anyone reading this not to! read more

After my ride, I paid by credit card and it asked if you want a receipt via text or email. I selected text and never got my receipt. How do I obtain a receipt to expense this for work? Lesson learned never opt for text/email and ask for paper receipt. read more

Used California Yellow Cab for our trip for Disneyland and both trips were great! We flew in and out of John Wayne. On arrival day we walked out of baggage claim, hung a right and there were multiple cabs waiting. One of the drivers helped us get our bags in the trunk and took us right to our hotel. Nice gentle driving and enough chatting to not be awkward but not forced. For our return to the airport I used the app, selected ride now & we had a cab within 10 minutes. Again the driver helped us get our bags in the trunk & chatted some on the drive. Gentle driving again & I get car sick easily so that is really saying something. The price looked to be comparable to Lyft/Uber. After reading some of the reviews I made a choice to not book ahead of time, but I've had bad luck with that locally with other companies so that issue may be more with whatever system is used to manage the bookings. Without a doubt I would use California Yellow Can again. read more

I called for a ride and they took too long and I called for an update that they cancelled the pick up cause they tried to call back and they said no one answered. read more

Absolute ripoff. Took a ride which, according to their posted rates, should have been $22. Was charged $35 with no explanation. Will not be giving this company my business ever again. read more

My wife and I were struggling to get a cab at Fullerton Train Station when we happened upon California Yellow Cab and driver Mack. He was a God sent. Friendly, reliable, and courteous. We liked him so much that we requested him for the trip back, and he was waiting for us at the hotel fifteen minutes earlier than requested- ensuring that we had plenty of time to catch our train. I cannot say enough good about him and his service. Thank you, Mack- car 254- you can be assured that when we return we'll be calling California Yellow Cab and requesting you. They don't come any better. BTW, I don't usually do reviews except for someone really special. - AP. read more

I was crossing a cross walk and your driver almost hit me with a car then had the audacity to honk at me and call me a b****. Really classy.

I was not a customer. However, a yellow cab driver (David Ross) reversed from his parking spot and hit my car. His supervisor (Tim) said that they will cut me a check but I have not heard from him since. It has been 2 months and it doesn't look like he will be responding. My insurance agent found out that they have NO insurance! If a company 1) doesn't want to take responsibility and do the right thing and 2) has no insurance, I wouldn't want/trust them to drive me around! read more

California Yellow Cab - #593 Driver was David Ross. He was very rude towards me. - Taxis Near Me

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Horrible driver with people in his car almost drove us off the road!!! Wasn't even looking where he was going!

I don't know how they're still in business. They don't show up even if you call a week before and set up a pick up.

CAB 438 wish I could give ZERO STARS. Very rude! Scheduled a pickup and the man shows up early, comes into my place of work, and says if I don't leave with him he will cancel the ride and I will have to reorder. I called several hours in advance to ensure a pickup at the scheduled time. My boss gave me permission to leave early (which she should NOT have had to do). Absolutely unacceptable! This man should be let go for his actions! This company picks up elderly people also in programs, what if this happened to someone at a doctors appointment? Absolutely unacceptable. Then I called to complain and I wish I would have gotten the man on the phone's name because he had ZERO customer service skills. If you are contacting someone on another line let the person you are on the phone with know what is going on! Don't just be silent and leave the upset customer wondering. I ask what he is doing because he was SILENT and he couldn't explain to me without being rude and having attitude. Horrible, horrible customer service! And they wonder why this service is going under? Terrible drivers with lack of customer service skills and terrible operators with zero customer service skills. I have had some very nice drivers through this service and I apologize that they have to work with such crummy human beings who ruin the reputation of this place for them. Stunningly horrifically ran system. Beware of Cab 438, despicable handling of this situation and shame on him for threatening me. read more

California Yellow Cab - Cab 438 license plate - Taxis Near Me

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I set up for a 9:30am. pick-up to get to my 10:00 physical therapy appointment. The driver didn't arrive until 9:45 and then did a rolling stop thru a stop sign onto orangethorpe, then was speeding down Brookhurst where I thought he was going to rear end stopped car at red light at 91 fwy. He then was speeding again and scaring the crap out of me when he did the same thing to another stopped car at La palma. I was so scared to death on this ride that I had a death grip on the door handle. Got to my appointment in 10 minutes for a 5 mile drive that usually takes 15 minutes, and he asked if I needed a ride home, I said NO. I called my sister to drive from La Mirada to Anaheim to pick me up. I will never use this service again. Driver was Orlando in cab #488. I used to drive taxi and never drove like this. Passengers' safety is the first priority, and he didn't have that in mind. Now I see why low score on reviews. read more

I've been paralyzed for 38 years. I will have to learn how walk as I have been waiting for over a hour. They say the have accessible vans. They are probably talking about them in their magazines. Don't ever use this company. Would have used them again and again. Their loss. read more

This Cab service Sucks! They were a No show for my appointment made 4+ days earlier. I called an UBER. HOPEFULLY THEY ARE OUT OF BUSINESS SOON!! Unbelievably Unreliable!! read more

A Hispanic male parked a white minivan from this company at 11:36PM on 07/21/22 at Metro East Apartments at 2222 E First Street in Santa Ana who was transporting elderly people unloaded his passengers right behind our car while I had my hazards on as I was ready to leave. There was ampule room to park anywhere else but he decided to park in the most unnecessary area at that time. Judging by the reviews, seems like a lot of people with no common sense or intuition from this company. read more

I would give them zero starts if I could. I called 2 hours before I needed a handicap taxi. One hour after the expected arrival time they could not provide an ETA as they didn't have a driver. You also are unable to speak to anyone when you call back with the phone number that the taxi is booked with. Worst customer service I have ever experienced read more

Awful service. Honestly, what a terrible experience. Ordered a taxi at 2:33PM, waited until 4:26PM, still had no driver assigned. Not only could this cab service not provide a cab, but after 5 calls, each operator was just as unpleasant and unhelpful. I had to cancel and get a Lyft (which was able to show up in 5 minutes...) Highly recommend staying clear of this service. Just call an Uber or Lyft, it's worth it. read more

I had a great experience. Came to pick me up in 15 minutes. Car trouble, needed to get to doctor appointment. Very courteous. Clean taxi. Thank you Victor! read more