The customer service was awful. They were to have the dress ready, & my daughter wanted to add two…read morelace pieces over the middle of her upper arm.
The lace pieces were maybe, 8"long, less than 2"wide. I was charged an extra $150each. The price was stupidity expensive.
The shop was pushy with daughter. They insisted, she pick up her paid for dress. The extra lace had not arrived @ the shop, yet.
I didn't quite understand. It was important for the dress be picked up. It wasn't important for the lace pcs, to be included in picking up the dress. It was important to charge $300, extra.
They said, the lace sleeves (dress shop's description) would arrive before the dress pick-up. Almost 3mos. had pasted by this time. But, we were told to pick up the dress.
My daughter is 25. Young and excited for her future wedding. It seems like, they were rude & demanding with my daughter.
She wanted her dress. The wedding is in about 3full mos. She wants to hurry with fitting. She wants everything ready, before the date.
Dare Bridal received a call from me. I didn't know why the hold up on the lace. I wanted them. I didn't want the dress, until the fabric was in store. Well, after my exchange with how things were going to be handled. We were on the same page.
It all of a sudden, only took a week for the extra pcs. to arrive. Another call to my daughter to tell her the news & pick up the dress. I picked up the dress, myself.
The lace was not attached to the dress. The only way they would add the fabric, if I used the seamstress they wanted to use. They were not paying for the work, no way.
I feel as the business takes advantage of the intense tension of all the planning and the age of the bride. They wanted to decide where the dress went. From my perspective, the lace attached price for the fitting was going to be added to my bill and not the shop. Really ?!
This is like, if I bought a car, and paid for it in full. Then, I can't pick up my car until, I agree to get my gas @ one particular store. Excuse me ?! Have they lost their ever lovin' mind ?
I have the dress. Lace was included, in a plastic pocket, not attached to the dress itself. I will choose a seamstress.
They were rude & conniving in their business practices. They prayed on the vulnerable. They could pressure the excited bride. The money was very disrespected. I'm the money.
I happen to have chosen poorly on buying from this dress shop. I wouldn't wipe my feet off @ the door of this place, now. Terrible way of how they've chosen to treat people. Too bad for them, I have another child, getting married within the next year.
A much bigger wedding is planned. My children choose, the way I handle their wants for their big day.
The wedding party includes 5bridemates and the bride, w/2mothers. Dare Bridal Boutique will never get a dime from me, again. 3 more children to get married in the future. Oh, well...
The shop knew of the second planning. I guess, they are not aware of customer satisfaction. They are exclusive in the business. Why would you provide a service, rudely ? Is this how, they have repeat business ?
If they are rude and pushy then, kinda try to "blackmail" the customers, how are they successful in their sales ? Not ever, will I do business with them. Nor do I recommend them for any reason.
If pressing young, vulnerable, naïve, soon to be young brides is part their business platform, their strategy is not what a new bride-to-be needs to consider.
And, the money person should make the decision, to consider NOT wasting time & money @ this dress store. Unless, you like being treated so disrespected by a business which is suppose to be serving the customer's needs.
The shop has failed, miserably. I'm stating my opinion of the less than appreciative attitude towards paying customers. Do individuals really, have business to always attempt to undermine situations for their benefit, rather than, offer a true service ?
I guess, the all mighty dollar is always more important. But, if the customer isn't willing to stop allowing companies to treat them with anything less than respect, it's not worth whatever service you pay to be accommodated.
You are paying to be treated badly. Why ? Business owners have forgotten the importance of service/treatment for their customers.
It takes all of our qualities to make this big 'ol world turn. People need to have respect for others. Stop trying to manipulate & practice deceitful actions in a business situation. What happened to Truth in our population ?
Now, all businesses just out & out, lie to your face. The audacity some of these people @ companies is way out there in left field, spinning in circles, picking dandelions, and ignoring needs in their character.
The people who are providing a service, have lost the care in helping to make buying their services a successful relationship. In society today, service providers are beneath contempt.
