First, I am SHOCKED that no one yet has posted a negative review about Calla Lily Fine Linens located in St. Helena, CA. AND I wouldn't even give this one star if I didn't have to.
SCENE -- 3 local gals enjoying a beautiful sunny day in St. Helena, CA, walking downtown enjoying the sidewalk sales...
EXPERIENCE --
My two friends and I came upon a sale rack outside of Calla Lily where I found a cute pajama set. It's sale tag was missing so my friend took the set inside to ask what the final price was. I followed my friend inside shortly after and found her talking to an OLD lady (the owner) behind the counter. My friend had asked her the price of the item and the lady said it was $45. I said, "Ok, I'll think about it." The lady replied with, "You'll think about it?" in a very rude tone and asked me something to the effect of what was my problem with the price as it was brought down from $120 or so and was she supposed to give me $10 back? My friend replied that there was no problem with the price and that I simply wanted to think about it and what was so wrong about that? I jumped in and said that I was just wondering what the price was number one and number two I was concerned with how the top would fit my body as it didn't look like it would fit properly and the old lady replied, "So it is a fit problem, I see" and my friend replied with something to the effect of why is she being so rude, "have a nice life" as we walked out and the old lady replied, "I DO".
WOW. I wish I had this on video. After all my years in customer service I have NEVER treated someone like this. This OLD lady did not flinch ONCE the whole time while treating us like the scum on the bottom her shoe. This was NOT just simply a case of her having a bad day maybe being a little moody or short. She had an agenda! I have gone in this store before a couple years ago and had been helped by her with no problems. I am convinced that this OLD lady must be bipolar. The 4 reviews I read about their Sacramento store were split 50/50. 2 reviews same as mine and 2 reviews the complete opposite therefore proving my bipolar theory.
ATTENTION OLD lady at Calla Lily!! IF you are reading this -- I feel sorry for you. Do you except only the Royal family to shop in your store? I am a local who works in St. Helena and spent the last half of my day today telling other locals about you and your rude behavior. I have shopped in your store before but will no longer. Maybe you should consider retiring and check yourself into Napa State Hospital. Cheerio! read more