Worst moving company out there! Stay clear of this company. I was having my house contents moved from Concord, NH to a storage unit in Dover, NH. Josh cane gave a reasonable quote. Come moving day, they were over an hour late and didn't let me know. Four guys of which three had worked the day before til 1 in the morning so all grumpy and tired. No team work and worked individually. Left my front door open for 6 hours in freezing cold weather (December) because the guy upstairs occasionally used it. The guy upstairs was dropping boxes so hard I thought he would come through the floor. Two guys in basement kept asking what else had to be cleared out even though I said EMPTY THE BASEMENT. Supervisor in the kitchen did the worst job packing. He even packed fresh food and my butter dish with butter in it. The supervisor kept talking about how he got a new job and he was leaving this company. He was slowest & worst packer. Placing heavy stuff on top of glass and fragile items. He kept going through my stuff & saying things like "oo, you have assassins creed", opening up sealed 5 gallon food. He packed the boxes so heavy I could barely move them & I am disabled. I just wanted them gone. It took them forever & they left stuff they were supposed to take & left a mess. They also had to stop & empty a small half full 10x10 storage unit. I got to the storage unit & waited for them for 15-20 min to show up, they had to drop of one of their guys apparently. Once they emptied that they left for Dover. I went to my storage unit the next day & it was disaster! They literally threw everything in there! they had a chest freezer on top of a generator, I had asked them to place certain things near the door & it was buried. I had never seen such disrespect they showed for my belongings. I contacted them explaining what I saw and experienced. They had to send two movers out the following week to finish taking the stuff they forgot and to "reorganize" my unit. The second guys were great! Wish I had them first. When i went to my unit after they "reorganized" It was still a mess. I couldn't get to anything! I took pictures & contacted them & did the back & forth with Josh. They damaged my mattress, which they did eventually compensated me for, but because it was over 10 days since the move, loads of other stuff that was damaged, i was told I couldn't file a claim. My bed frame was bent at the connector and I was told to just bend it back. I am a Veteran and chose the company because its veteran owned. I was told the owner wanted to talk to me when this happened, but he never did even after the numerous phone calls. The last email Josh sent was to say we paid for your mattress, we're done. So I was pretty much told not to contact them any further. I literally had a PTSD relapse because of the stress & told them so. Please save yourself undue stress & aggravation & go somewhere else.
UPDATE: My Move was Dec 2018, 1 yr 2 mos ago, NOT two years. It has taken me this long to write this review due to the stress & anxiety it causes me to this day. I have been unable to return to my storage unit for 6 months due to the anxiety it causes me. Every time I go there I find additional damaged items, which was my concern with the 10 day claim window. They did send movers to repack the storage & I was not satisfied, which I told Josh & he responded, "I went to the storage unit to reorganize it with 2 other movers, so no need to meet there again." & "I am sorry that after our additional efforts you aren't completely satisfied with our moving services. We are trying to make it better. We clearly aren't perfect, but no mover is. I still think we are the best movers out there. I can only hope that with the coming credit for your mattress and all the other services we have performed, we can close this claim." I was clearly dismissed.
If I had received the level of service that was promised me, this review would be completely different. The reimbursement for the damaged mattress, the reorganizing of the storage unit, additional movers sent to collect my belongings left behind, failure to pack my belongings in the boxes I provided, WHICH were returned to me unused. All of this should have been done properly and professionally the FIRST TIME, as promised and paid for. I did inform Josh and MIKE, immediately that I was not satisfied and that there was other damage, to which Josh replied, "In terms of the claim, we have submitted something for the mattress but the additional items like the lamp & the bent bedframe cant be processed now because your window expired after 10 days (Dec 18). It can be bent back though."
Mike ONLY attempted to contact me AFTER this YELP review. If he really wishes to, my email remains the same. I am not TRYING to make this company look bad. I am simply giving an honest, FAIR & truthful review, along with SOME photos as a caution to others. read more
