I am spreading the word! John and Daniel are very good at what they do. From the time John answered…read moreto the time Daniel got to my home was maybe an hour. Bonus is they are 24 hours! I didn't even have a back up yet and they came to my house on a Saturday! I am all for paying extra for that. They made it so convenient for me being able to come the same day. Impeccable customer service, convenience, knowledge is EXACTLY why you guys have been in business 35+years. I really can't thank you two enough.

Do Not Use Moon Septic Service !!!!!…read more I decided to have my Septic Pumped after 2 years. I called Moon Septic to do the work, I was given a price of 330.00 on a credit card or 300.00 cash. I chose cash, and made an appointment. The tech showed up on time, and opened the tank, he said that it was full, which I think is usually the case. He said that because of all the tank was full he would have to charge an extra 20 to 30 dollars. I said I never heard of that, and have had in emptied many times before. Anyway, he said he got chewed out by the boss for not charging, he charged now. He said he would see how much was pumped. Anyway, he pumped it out, he did mention that there was a coat of grease on the top of the water, and I said I thought that I was careful, but would try to do even better. The receipt just showed the price of 330.00, but did not show the amount pumped. I kept on thinking about the extra charge, because the receipt showed nothing about extra amount pumped, so decided to call the office. I was called back by the guy that is in charge of the fleet. I told him my concern, and at first he sounded ok, then all of a sudden in mid sentence he started to berate me, the customer. I told him the only thing I was looking for was the 30.00 extra charge refunded. He first said he would bring all my sewerage back and refund my money, I said, how could you possible do that, I don't want that. I just want to pay what I was quoted. Then he said that there were non flushable wipes in there and it messed up the truck and they had to clean it for 4 hours. There was no wipes, any used go in the trash weekly, and I saw what was pumped, there were none, and the tech said nothing about them. So then this guy said he would give me the 30.00 and then charge me for cleaning his truck. That is totally bogus. I tried to refute what he was saying and said that I was not letting him talk and did not cooperate and basicly hung up on me. I would never have Moon Septic do any work for me, Do Not Trust any quote they may give, and God forbid that you have an issue. Professionalism does not exist at there operation. The management is rude and very uncooperative. The only interest they have is taking money. Do Not Use Them, Beware. It is an awful company.