Wow! The service and follow through was exceptional. Oxygen was delivered and set up before my mom got out of the hospital. We were also set up with portable tanks for going out. Just received a call to make sure everything was working well and if we had any other questions. Highly recommend this company! read more

Dishonest, Liars, De-Defrauding the US Government VA and others , as a 100% Disabled Veteran dealing with this company has been OK until very recently when a supervisor sent horrible lying emails lied on the phone and made inappropriate statements I have asked the VA to find another Provider. I looked at there reviews and they are horrible next step is Legal Action and the VA admitted they have serious issues with the Company read more

A medical supply provider that doesn't have weekend service...seriously? My husbands generator has 3 lights ...green, orange and red. The orange comes on and then the red...needs repair. Can I reach anyone to help? Nope! So we deal with emergency tanks or nothing...we wait till Monday when we can schedule service...yep....schedule. read more

Poor service. Everytime I need replacement parts for cpap machine. I call my hospital because I'm told they can't call hospital. I speak to hospital and tell me that's BS. ONLY until I clear with hospital I get a return call from Calox saying they will send out parts. But, don't. Ongoing problem. read more

i buy liquid nitrogen here for educational use. prices are great, service is great. You want liquid nitrogen, and you have your own dewar? talk to scott in the office, make an appt, then give your dewar to Dwayne at the loading dock, and sign for the purchase in the office. Scott will bill you at the end of the month. Thank you! read more

Poor service rude employees. From there office people to the delivery divers it would be nothing but bad training to rudness

Bad Service the guy that came to pickup my husband things I accidentally gave him someone else's equipment and says he didn't . So now I have to be out money on something 1 of their employees stoled. read more

Sent untrained person, GEORGE, to deliver a walker. George did not explain to my grandmother on how to use it and she fell and had a serious injury right after her surgery. Do not trust this company with your medical supply needs. They are sending untrained people that don't know how to set up the equipment and use it. We were told By the medical supply delivery person that George is in training. Ridiculous read more

I so agree with you Jenn and feel that Juan and Jose are are most empathetic and so helpful. I have no idea where those derogatory comments are from. read more

Super bad service!!!! No courtesy! Don't talk to Juan or Dwane!!!! Please do not get any equipment here!!!! read more

Calox - Since Juan did not want to move the other bed. And Dwayne the supervisor is not in any help. I hope clients will see this! - Medical Supplies Near Me - Los Angeles, California

This place sucks, Big Time! I called calox earlier this week asking if I could get a cpap machine loaned to me until I could complete my updated sleep study so Medical would pay. Despite the fact that I have received my medical supplies from them for the past four years, they refused to help me. In the interim, I have been waking up choking in the middle of the night, because I need my machine. These Mother Fuckers, can rot in hell. I will never, ever get any medical supplies from them again!!!! read more

I'm actually very surprised at some of these ratings?? We have been using Calox for 6 months now and they have given more than 5 star service every single time!!! I own a cryotherapy center and they have bent over backwards to help us every time we have needed nitrogen(even when we have called last minute!) Dwain is awesome and we are super happy we found these guys! two thumbs up! read more

Amazing service, outstanding communication, and a foundation of kindness is what you will find at CalOx. The CEO, Steve, and my respiratory therapist, Juan Carlos, we're fantastic! CalOx and the team understood my needs and prescription for a working CPAP, and most of all a securely fit mask. CalOx saved the day and provided 5-star service after two failed attempts and frustrations with other companies. CalOx took on my sleep needs head on and wanted to provide some much needed rest for my body. All within a couple of days I was scheduled for a fitting and testing of the CPAP unit. Juan Carlos and Steve's professionalism are unmatched, not only for the initial informative fitting, but outstanding follow-up. Even in the middle of COVID CalOx and the team were hands on and kept the process safe. Thanks a million CalOx! Cheers to continued success and here's to even thousands more being helped by your caring staff. read more

worst customer service ever: let me start by stating that my dad was a covid 19 survivor who got infected by my mom who was a a covid 19 survivor too who got infected at work where she works aa a certified nursing assistant. my dad was admitted at lac usc downtown who are miracle workers whom we will be forever thankful for helping my dad. lacusc got an oxygen tank and concentrator from this supplier. after less than a week the family decided that there was no need for the tank and concentrator so we scheduled a pick up which they did after a week, today was pick up time so their driver called once in my dad missed it for we were havin lunch after that missed call my dad received another call from their office and their female staff where telling my dad why he missed the call and reiterated to my dad that he was a positve covid patient about five times trying to reprimanding him to the point of her yelling at him which made him humiliated and harassed and that they dont do house pick up/ no knocking / no ringing the door bell only curbside pick up since he didnt pick up the call he will be charge for lease for $1 grand a day and that they will be forced to file a police report for not returning the equipments which is $10grand per concentrator just to threaten us again i just want to say that my dad is still recuperating and with a very compromised health condition plus for just one missed call from a driver they will treat my dad as such belittling him. now thats how their customer service is THEY DONT EVEN DESERVE A SINGLE STAR AND THEY ARE NOT FIT FOR KIND OF SERVICES read more

Having to care for my son after a bad accident has been difficult, but the folks at Calox made it easier. We rented a wheelchair for the two months during which my son couldn't walk. The staff at Calox have all been very courteous and helpful. Quick to respond & act. Thanks very much. read more

First let me say I work in the medical field and I am very involved in patient care. I called this company only because of Walgreens. I use only one Walgreen's as it a small one, the pharmacists and staff I all know well and they've been nothing but wonderful. As I'm having major surgery very soon and need some several pieces of home medical equipment (HME) so I asked my Walgreens people who they used and they told me Calox. I got prescriptions from my MD for what I needed. I called Calox and spoke w a lovely woman named Jennifer. She was so helpful, I felt I was in great hands. She told me to fax them my insurance info and prescriptions, which I did. This was on 6/22. The remaining interactions with this company have been awful! Fortunately none of the subsequent issues were w Jennifer, I only spoke w her once. I was told the MD didn't put a diagnosis on these prescriptions and I should contact the MD and have her redo them. Despite be knowing better, the rep from the company could and should have done this, they could of even taken a verbal order from the MD. The company could or would not tell me what my insurance would cover. They could or would not tell me what my share of costs (SOC) would be. All this HME rep would tell me was that my insurance would pay 80% of the billed cost and I owe the difference, 20%. No matter how I asked what my cost dollar wise would be or was going to be all this person could do was to reiterate The 80/20% information! So extremely frustrating when you're trying to budget. So extremely nerve-racking when you are trying to The 80/20% information! So extremely frustrating when you're trying to budget. So extremely nerve-racking when you are trying to prepare for major surgery. It's been four full business days since my conversation with this person took place and I've had no phone call from them. Tomorrow I'm going to find a better company and let Walgreens know problems I had with this company. read more

Super bad customer service, Terrible. All staffs do not know much and have no authority, it all goes to the manager to deal with. I dealt with about 6 suppliers for my family, this is the worst place with bad quality people to serve the needs for supplies from my experiences. Yet, the manager, Gerriane is BEST and HELPFUL. I just felt bad she had to take all the calls and issues on herself. Bad service read more