Needed a tire patch urgently this morning. I was the second one in the door.. Colin assured me that…read morethey will be able to take care of me and for sure within 20 minutes my tire is patched. Will definitely consider this company for my tire replacements as they seem to actually care about their customers thank you guys again !

I was passing through Willits and my tire pressure light came on. I went into Les Schwab and they…read moretook care of me right away. They were so nice and it was almost closing time. Fixed my tire right away. Great service

I needed an emergency oil change prior to a road trip and Adam's tire got me in and out in a jiffy…read more Kind service staff, good quality work, and fair prices. I will definitely be back.

Brought a car in before purchasing to get an inspection and verify the head gasket and timing belt…read morewere good. Was told all clear-that night the car overheated. Brought in NEXT DAY at 8am-didnt look at it til after 130pm.... 24 hrs later-new thermostat installed, uninstalled,...final verdict-it WAS the head gasket. $700 of work AFTER being told-BY THEM-that engine was good. Staff very unprofessional-they were using their phones to Google what to do. Don't waste your money here.

After 3 of the worst experiences with zero communication from AAA ever within a 30 hour period,…read moreWillits Tire Auto RV and Truck Center completed not only their portion of a two part tow of me and my car out of Covelo, but also after a 4th failure of communication with AAA, the 2nd and longest part, a tow back down to the Bay Area. Thank you Reese and Zac for going above and beyond to get me home safely when AAA did not. Thank you for all you do!! I am truly grateful!

Reese helped me to resolve a situation with a rental car company and came up with with the best…read moresolution to have my disabled rental car towed, then dropping off the new car to me on his way back to his shop. The driver was courteous and had a long day! I would recommend these guys!

Horrible Experience with Smith Automotive Towing and Recovery…read more If I could give zero stars, I would. Smith Automotive Towing and Recovery is by far the worst towing company I have ever dealt with. My car broke down, and after calling them, I was told a truck would arrive within 30 minutes. TWO HOURS later, I was still waiting, only to be met with a rude dispatcher who clearly couldn't care less. When the driver finally arrived, he was unfriendly and unprofessional, acting like he was doing me a favor. To make matters worse, they charged me an outrageous fee for a simple tow--way more than they originally quoted! The worst part? My car was damaged in the process, and they refused to take responsibility, blaming me instead. Do yourself a favor and stay FAR away from this company. Unreliable, overpriced, and completely unprofessional.

These guys are fantastic. The moment Brian arrived to retrieve and tow my Harley he introduced…read morehimself very professional and asked if everyone was OK. He very clearly informed me of what was going to be done and what I should do going forward with the tow as well as great advice on how to deal with my insurance. You can tell he cares about his job and how he represents his company. If I have any issues or needs this guy I'd call any day I highly recommend. He also explained how to properly tie down a bike while towing for a safe transport as well as not to harm the bike more in the process. Very very insightful. Thank you again Brian 100% satisfied customer

Scott came all the way down to my place after work because I could not get my car towed. He has…read moregreat service and was extremely nice to me. I had a huge theft immobilizer problem in my Honda Civic 2006 and he was much help. Thank you

(possible hippy trap) They are still called automart on maps…read morebut in the office they say commercial tire. Long story short they left a set of pliers in my engine compartment (dangerous) and never tightened the coil pack on the spark plug #7 Where the misfire came from. And three weeks to do spark plugs waited a week to be seen. Told them before hand it was a misfire. The mechanic scott said he would have his assessment done in an hour and a half. Finally heard back from him the next day. Said it was in fact a misfire, and Suggested spark plugs. He said it would cost 800$ but I was In a hurry to leave town and go on a trip for Christmas. Then came the three week wait. Three weeks to change spark plugs. The first week was expected, but after ten days I started calling. They always stalled me and said it was next on the list and that they would call me in the afternoon. They never would. happened 3-4 times. Finally at week two they had finally LOOKED at it they said. ONLY LOOKED. At this point most other shops weren't taking new customers because of the holidays so I was stuck with them. so they tell me they would have to order the parts (spark plugs) and that they would be there in two days. A week later of playing the same one sided game of phone tag, I became so fed up I told them my friend had kicked me out of his house and that I would be coming to sleep in my car tomorrow. The next morning they called and said my truck was ready They told me they hadn't been able to fix the problem and that the misfire was worse than before. They drove it around, even took sensor readings. So when I finally took it home and went in to look. There was a pair of large expensive looking specialty pliers (which were returned) just floating around the engine compartment. And the problem that couldn't be fixed??? A loose screw on the coil pack above the spark plug. Everyone in town said good things and I still believe them to be decent mechanics. They just don't have the time to cover their workload and make excuses for it instead of turning away customers. Heard they might have changed owners too so most of the praise might be unwarranted. Go to jimmy the mobile mechanic or Carl on the other side of town. Way better

Also known as S&S Auto Repair, this place is a gem hiding in plain sight. Pulled in w/out an…read moreappointment the day after Christmas, multiple 'warning lights' on the dash of my new used car (2017 Honda Accord hybrid) decided to light up on the morning I gotta drive my kid and their friend to SF for a flight. AJ, who I think is the owner, was super welcoming and took 20+ minutes to give the car a once-over to confirm I was safe to drive it as-is for the 350 mile roundtrip. Yep, buncha indicator lights but nothing urgent. Topped off the oil just to be on the safe side. Didn't. Charge. Me. A. Thing. An honest mechanic is hard to find...actually wish I lived closer to Willits so I could take my car here every time!

I have a 2005 Lexus RX 330 SUV with 413,000 miles on it. Onward Auto…read moreRepair is the only vehicle repair shop that I use to do any, and all, of my vehicle repairs at. This included, but was not limited to, diagnosing and replacing the front brakes; replacing the front structs (with shock absorbers) and the rear struts (with shock absorbers) assemblies; the rear wheel hub repairs; the service of the transmission and change of the transfer case fluid; and, also the evaporative emission system diagnosis; and replacement of heating ventilation blower fan. In addition, I have all of my oil changes done here; except when I traveling long distances where the mileage accrues. In each instance, Onward Auto Repair articulated to me in a highly informative manner for each thing which was at issue; and provided qualified reasoning for what I should consider. Low pressure, but with all of the skills, training, expertise, knowledge of the best of the best vehicle repair mechanics. I have driven over one million millions and I have resided in a score of locations, in several states. Even when I move from this area, I will make an appointment and bring my vehicle here. It is not that other mechanics aren't qualified; it is that they simply do not have all of the expertise. With all of its diagnostic equipment, which is extensive, Onward Auto Repair can do every type of vehicle analysis, which encompasses several hundreds of types of vehicle issues. This repair shop makes very formal written estimates, with extensive verbal explanations so that I can fully comprehend what the repair entails and why it should be highly considered. In addition, where appropriate, Onward Auto Repair will take Photographs of things which cannot be seen by the vehicle owner when parts are removed under the vehicle lift, whereupon an analysis is made as to those things which need repair(s) and/or replacement(s) of parts. Outside of a vehicle dealership's vehicle repair center, I know of no other vehicle repair shop that would be able to make the analysis of any given vehicle item that Onward Auto Repair. Even the prices are substantially less than a new vehicle dealer's repair prices. I am certain that my vehicle will be in qualified condition for at least 600,000 miles. I do have my transmission fluid changed every 60,000 miles, which also contributes the longevity of my vehicle, and I only use my vehicle brakes about ten percent of what most other vehicle operators do. While this ensures that any gas powered vehicle I drive will get at least 600,000 miles on it, it is the professional support I have received at Onward Auto Repair which ensures that this will occur. I leave with smile each time I depart from this repair shop.

We were camping and had our car vandalized in the middle of the night. We called McCaffrey's at…read more4:30 in the morning and Steve (I think that was his name) came out right away and got our car to an auto shop in town. Steve was helpful and kind ---it was incredibly comforting to see a friendly face after what happened. He only charged us for a half hour when he could have easily charged us more considering the trouble he had finding us and coming out at that hour. I wouldn't usually say this about getting my car towed but I have to say it was a pretty pleasant experience, all considered. Thanks Steve!

About two weeks ago on a trip to see my oncologist in the city, the powers that be decided I hadn't…read morehad enough bad luck lately, and I ended up on the side of 101 standing (thank God) next to my upside down SUV with no clue of what to do next. During the next two weeks I asked everyone I could for a ride to go retrieve my belongings from my vehicle & finally found someone willing to drive me. I had to take the day off work because the tow yard is closed on the weekends and is only open during bankers hours from 8-5. I called when we started out to make sure they knew we were coming & the guy said no problem although he would charge a fee for coming to unlock the gate. I figured he might want $50 and was fine with that. When I finally arrived-and only 30 minutes after they'd closed-I called and told the guy we were there. He then told me he was eating dinner and would come open the gate for $200! I was dumbfounded and explained that I couldn't afford to pay that much & the man grumbled something else and hung up. About 10 minutes later a truck pulled up next to us and a rough looking guy growled out the window that we needed to get the f*** off his property and that we were causing his cameras to go off. When we tried to explain our situation he told us to get our sh** together and get off his property again. What happened to customer service? He wasted his time and gas to show up there anyway, would it really have hurt him to unlock the gate and allow us to grab the stuff from my vehicle? I live almost 3 hours away and now will have to try to figure out how to come back down here, again. As hard as it was the first time, I am not real optimistic about it happening a second time. With all the money that tow companies charge, I doubt it would have really hurt him to have a little compassion and try to be helpful this one time. I mean he obviously won't have a hard time figuring out some other way to squeeze the next guy who comes in after having hard times. What a jerk! I hope that someone else will call a different company and not give this man anymore business he doesn't appreciate.

Everything about this place is high quality and competent. The employees are very knowledgeable and…read morefriendly and honest.

Shame on them. I took my wife's car to get a tire replacement and during the wheel change their…read moretechs scratched the wheel from side to side. I definitely not recommend this place as when I went back to them the guy in the front desk said there's nothing they could do unless I wanted to buy a new wheel and get replaced. Fuc***g stupid from their side.

We had locked our keys in the car and contacted Geico for someone to come out and open the car…read more They arrived in about 5 minutes and unlocked the car in under a minute. This was premium service provided by Keith "Corpsman" McKelvey. Thanks for the help!

I called and checked in with the shop to see if they had room to do a smog test on my truck, and…read morethey said come on down and they would take care of it, and that's exactly what happened! I don't think you could get faster/better service than that! No nonsense, not expensive, and easy. Thank you!!