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    Calvin & Suttle

    2.3 (3 reviews)
    Closed • Closed

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    Services - Calvin & Suttle

    Epoxy coating

    Floor refinishing

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    Mid-State Flooring - Midstate Flooring

    Mid-State Flooring

    (5 reviews)

    We had a most unsatisfactory experience with Mid-State Flooring recently. We came in for carpet for…read morethree bedrooms. In addition to the carpet we had two stipulations, on which we were explicit. One was the install date (we gave over a week lead) and the other was we required "pet-proof" carpet pads. We keep large dogs as pets and often have grandchildren as houseguests. Both are generally messy and occasionally have accidents that can require strenuous measures to clean up. We specified the date because our son and d-i-l offered to come in from out of town to help move furniture out of the bedrooms and back in after installation. The morning of our install date we sat around waiting several hours for MidState to show up, then I called. Don was unaware of the delay and eventually found that their install person had, instead of coming to do the job, had left that morning for Alabama (his words). I explained how inconvenient and unacceptable this was and asked him to expedite a plan B. Nothing happened, even after I went back to the store to explain our needs in person. It took Don three days to find someone to make the install. I checked on the men doing the install and saw they were using very basic, inferior carpet pads and called Don to find out why our stipulation regarding the pads had been ignored. He claimed no knowledge of our order for the pet-proof pads. I reminded him of our requirements as voiced at the time of order, to no effective end. He claimed to review his notes on the order and saw no such specification. Odd, because it was a major feature of our order and seemed to have been included in the pricing of the job (which was competitive, btw). Frankly we felt cheated. From previous experience (with Joey's in Gallatin) I realized the pads are a potential target for bait and switch tactics, where the better pad is priced in the job but then inferior pads are installed and the carpet laid over before the consumer can check it. I can not recommend Mid-State Flooring for any work that you won't require specifications in writing and then keep both eyes on the entire process. Even then I do not recommend anyone who would take advantage of an incautious customer. Look elsewhere for your flooring needs and you may have a better experience.

    Called to schedule an estimate and told the man exactly what we were looking for. On the day he was…read moresupposed to come he called to confirm, but had no recollection of our original discussion. It was as if we were speaking for the first time. He called again and had to reschedule the appointment for later that afternoon. No problem. I got a third phone call saying that no one would be able to come out that day and wanted to reschedule again for another day. I returned the call and left a message. Got no response at all. The customer service and lack of communication easily convinced us to go with another company. There are enough people in Nashville doing flooring that I have planet to choose from.

    CSSI Design Center - Another angle of the upstairs carpet (before)

    CSSI Design Center

    (4 reviews)

    I honestly can't say enough good things about CSSI Design Center and Lee, the amazing man who…read morehelped us. My father died of colon cancer and carcinomatosis only 3 and a half months after being diagnosed. We were very eager to get out of the house he died in and move my mother to Nashville to be with me. When first speaking with the men at CSSI we were told there would be a 3 week to 1 month wait. Upon explaining our situation and our need to be out of this house, they made arrangements to help us immediately. Not only were they very sensitive to our situation, they really came through for us. The people at CSSI are genuinely good people. They care and it shows. Lee is the upstanding man we worked with and he got our hardwood ready in a week so we would be ready to move in by our move in date. The house is beautiful and they did an absolutely amazing job. We consider Lee a friend now, he really went above and beyond. Below I have attached before pictures of the carpet and after photos of the wood.

    This business was recommended by a friend - eek! We had a plumbing issue that flooded the kitchen…read more Of course, the particle board floor warped. So, I called to have them look at it. Originally, the price was $2000-$3000 and he kept asking about homeowners insurance. I told him I wasn't filing it on homeowners ins and suddenly the price came down to $635. hmmm.... price gouging much? So, I hire them. The first contractor comes out to my house and, quite literally, ripped up the particle board. We're talking about jagged edges everywhere that you couldn't even get to with a saw. The next day, a different contractor comes out, who is not happy to see this mess. So, he does his best (minimally) to correct it. The third day, they bring in another guy to help them. We're now on the 4th day. There are 3" jagged spaces between the cut particle board and the ripped out part, which they say they'll patch. By all accounts, when the first guy messed it up, they should have pulled the cabinets and replaced what he messed up, but instead, they'd rather patch and go the cheap route. I should also mention that they shattered my oven door when moving the stove and tried to get out of paying for it. I ended up splitting it with them, but I am not pleased

    Calvin & Suttle - flooring - Updated September 2026

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