I've been to many different Nordstrom Racks and this one lived up to my expectations. They have a…read morewide variety of clothing options, including a huge shoe department. The store is quite large and well organized. Multiple employees asked me if I needed help with anything and were very friendly. The store was not super busy, but I went at an off time. I like that I am able to use my Nordstrom credit card here and that my purchases here contribute to the points I earn. This store is a great option for people looking for Nordstrom quality with a more budget-friendly option. I will definitely return to this location!

I spoke with the manager Jocelyn regarding that the shoes did not fit properly. They caused my feet…read moreto swell. I had them for 13 days. I could have cleaned the soles easily. I drive 30 minutes to get to this location and they would not take them back. So the customer isn't ever right here. I will never shop there again. It is a cut rate store and I will never shop there again. All are yes men or women.

The sales associate was openly rude and dismissive. When I went to use the fitting room, she…read morerefused to write my name on the door, saying, "I'm not going to spell all that," and told me to just go in. It was unprofessional and disrespectful, and made for a very uncomfortable experience. Basic courtesy shouldn't be too much to expect. I hope the store can provide better customer service training so that all customers are treated with basic respect.

Here's the thing. I am not a reviewer. This is literally the first Yelp review I've ever written…read more I've been a service worker/hospitality manager for 15 years and have still strictly avoided signing up. All that to say - I made an account on this godforsaken website just to leave a five star review of J Crew at the Green Hills Mall. My fiancé and I went suit shopping tonight for our wedding in October (yes, he was leaving it to the last minute and YES, I was anxious about it). We were assisted by not one but THREE extremely helpful and knowledgeable humans - two lovely employees (and one former employee that lent his time and knowledge of suiting without even being paid for it, and brought me a great laugh by trying on fun outfits from the new fall collection while I waited in the dressing room). Arrison, Heidi, and Ryan - y'all made our last-minute shopping experience not only painless but frankly, an absolute delight. My fiancé looks stupid HOT in this suit, so five stars for that, but also five stars for the best customer service I've experienced in a long, long time. Kudos and many thanks!

Had an awesome experience last Saturday with KENNETH while shopping for a groom suit! This was the…read morefourth store we visited and we had walked away from the previous three (Macy's, Nordstrom, & Dillards in the mall) feeling extremely underwhelmed with the customer service, options, and pricing. By that time Kenneth was a sight for sore eyes when he looked us in the eye, gave a firm and handshake and smile & was very kind to us despite obviously being very busy! We were pretty self-sufficient so we appreciated that we did not feel pressured at any time. When we found the perfect suit, the seamstress herself came right out and pinned him for tailoring right then and there. Knowing what I do now, I would have gone to this store first. Oh, and btw I don't know if I will ever step foot in a Dillards again after our experience there, but that's a different story...

Suit came out fine. Customer service was terrible. Rented a suit for prom for april 12th and 19th,…read morespecifically noted to the employees that I would need it for both proms. Just took it back the 23rd and they gave me a 100$ fee because they never made note that i was keeping it for 2 weeks, not just 1. Literally rented two shirts and ties, is it not obvious? not to mention there was someone on the floor sleeping INSIDE the store. won't come back next year

Kylo was very helpful helping me find the exact shirt I needed and made the whole process of…read morespecial ordering my exact size very easy. Great service!

This location has gotten better again. The grouchy manager is no longer there so things are better.read more

I visited Nashville and shopped in this store last week. I was helped by an incredible assistant…read morestore manager. I believe her name is Leticia. She styled me to a T and I felt confident in everything she put me in. Leticia was super patient and helped me have fun instead of hating shopping (like I usually do). Just wanted to say thank you and happy holidays!

I have been a long time customer of WHBM and visited this location (Green Hills Mall) yesterday to…read moresee what they had. I was pleasantly greeted by Erin the minute I walked in the store and she assisted me with getting a fitting room. I decided to purchase what I had tried on and was helped by her associate Laticia. I had a gift card, merch. card and a $10 coupon for my purchase and I realize that there were a lot of moving parts. Part of the issue was that the pin pad was not showing what she was putting in the system so I questioned the total. I was explaining that I didn't see some of the credits and before I could finish she said "if you would be quiet I will explain". I looked at her and said "did you really just say that?" astonished. She said "I am trying to explain" and I responded "I understand but your attitude is beyond acceptable". She then stated "Well you have had an attitude since you stepped up to the counter". Completely unacceptable and finished the transaction with the manager Erin and explained what had happened. The service in many of WHBM stores has really gone down and I get it because of COVID but being disrespected like this is not what I expect from a store like this.

Selection not very wide but they do offer if they don't have your size in what you want you can…read moreorder to have it shipped to you. They also offer lots of sales like 50% off.

If you have been to one Old Navy, you have basically been to them all. This isn't a bad thing, as…read moreconsistency is key...so the main things that stand out from store to store are the stock and the service, both of which I was bummed about at this location. Popped in on a Saturday afternoon to scope athletic wear and light jackets. Upon entry or while wondering around, I was never greeted by any of the five Associates I walked past, several of which I made eye contact with. Not that I needed help, but the dismissal of service is not something I am used to at Old Navy. Moving on from the lack of service, I also found the selection and stock wildly underwhelming as well. Especially, since the seasons have changed and Old Navy is usually the spot for light outerwear and fall pieces. Overall, the store was clean, but all the other parts of the store and visit were a bummer.

While the main floor items and jewelry tend to be overpriced, the sale racks in the back tend to…read moreproduce true gems! I have found certain pieces like Lou & Grey to be super sustainable quality and worthy of the investment. I like the simplicity and professionalism of the pieces I find here. The staff are very helpful and check in with you when you're in the changing room to offer to grab you different sizes as needed.

Clothes are cute, but the customer service is horrible. There was a lady folding sweaters who…read moredidn't acknowledge me. The other workers were socializing with each other, and talking very loudly. The store was a mess.

My favorite location! The staff here make the experience! I have been in here multiple times have…read morehad a wonderful experience each time! I needed clothes for the 4th of July! After trying the outlets store at the mall (they didn't have most of what I wanted) I came here in hopes they had a few cute 4th items. Man did they! I got some cute bra's, bralette's, dresses, shorts and shirts! They can size you if you need an updated sizing! They don't have just the normal boring nude, black and white. I left with several prints and a HOT pink! The ladies were so helpful at helping find things that I described as feeling like would look great with the outfit, and they hunted to help complete the look! They had some awesome sales happening! Shopping doesn't have to be boring‍

I decided it was time to stop torturing myself, suck it up and buy some pieces that fit me today,…read morenot five years ago. This is the only store I could think of to try, and so made the trek to rebuild my wardrobe. Not everything was to my taste, but I was there for basics and they had a lot to choose from. The customer service was excellent, and I felt like the ladies here really wanted to help me. They were super sweet and professional. Oh and the undergarments, holy moly. So many styles and everything made to fit chicks with big racks. I've never felt like I could pull off really sexy styles until I saw what they carried here. Overall, it was a really comfortable experience and I would return.