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Lucky Brand

5.0 (1 review)
Open 10:00 am - 8:00 pm

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3 years ago

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e.Allen

e.Allen

2.8
(28 reviews)
6.1 mi
$$$

do not shop online with these crooks. i placed an order online on 4/10/24 for an item that was…read morelisted on their website only for it to disappear within minutes. i spoke with gabby who confirmed the order amd then politely called a few hours later to say that the order will not be fulfilled as it was no longer in stock and i would be receiving a "full refund". i thought what a odd pahrse she used as if that isn't automatically a given! woke up on 4/11/25 to an e-mail that stated i was given a partial refund of $129 instead of the $146.85 i paid for shipping fees on the order that will not be fulfilled but owe them $17.95 for what exactl??? wasting my time & energy!

I feel so validated by these other reviews because the girls who worked in here were so mean, rude,…read moreand disinterested in my buying experience. My mom and I, a well dressed duo of 23 and 50, were shopping and having fun and looking to shop. I asked for a pair of boots and it took 10 minutes for them to even tell me they looked and didnt see any. We tried on multiple things and went in the larger try on space with the larger mirror--none of the girls acknowledged us or told us they liked what we were trying on. We ultimately loved a pair of Mother jeans ($230) and a MISA dress ($495!) and decided to take our business elsewhere to purchase those items because of how horrible the shopping experience was. I cant believe this store would keep these employees after multiple 1 star reviews saying the same thing. E. Allen, do better, be kind, and work on your business model. Do not give them your business, and i would give them zero stars if i could!

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Lucky Brand - womenscloth - Updated June 2026

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