Work not done properly. Did not install part that was invoiced. Used long clamps to install part,…read moreimproper. STAY AWAY

ZERO STARS if I could, Let me start with this, I am a part timer in Mohave valley and haven't been…read morethere since 2023/2024. Turned on hose bibb with a wrench because corrosion had formed from crap well water and the plastic stem handle disintegrated , now I cannot shut off flowing water. Cant find the nozzle anywhere and all the neighbors are not home. I don't have a T Handle to shut off at the street!! Called these guys, explain issue and John says tech is in Needles and can be there 3-5p going to work me in!? I started to say Ill make some calls when he decided to call tech and see where he is amazing when you're going to lose a customer how now he can see what he can do. Then says 2-3p he'll be here, has to go to Home Depot in BHC for materials! Im thinking, seriously plumber doesn't have hose bibbs on truck?? 3p rolls around and no show/no call so I text for update and told oh he's maybe 15 min out, getting gas then be here. I asked him to make this make sense...you have a guy in Needles, Ca who could stop at Needles Hardware for a Hose Bibb but you're sending him to BHC Home Depot to get materials and you don't have him stop and at least turn water off on the way? I reminded him water is running down the driveway uncontrolled? He replies was sliding me in between already established schedule. Don't act like your'e doing me some big favor-----I had a F*****ing EMERGENCY and charging $190. for one hose bibb, should have priority but not with this outfit. A good scheduler knows how to make a company money and prioritize calls even emergencies. I ran a HVAC service dept for years and know emergencies take precedents over non-emergency scheduled calls and you take care of customers if you want good reviews, referrals and repeat business. The tech needs to be friendly he is the face of your company and at least crack a smile and say "hello", he made a bad impression. Sloppy work, slapped blue plumbers tape on HB and left about 8" of tape dangling and the manufacturers tag on the valve Oh and left the HD bag on the ground. This is NOT A COMMERCIAL SITE its my home. I had to ask if it could be removed, he speaks! ya you can take it off. Why should I the customer do that? He made zero attempt to take care of removing and stood and watched me and says "be careful" !!!! it was his job to clean up not mine. Lazy, crappy 15 minute job.... And the best part was, I asked if i could ask a question, he said ya. I said your dispatch said you were in Needles heading to HD in BHC, why didnt you go to Needles Hardware for hose bibb, don't you carry. He said ya I have them! Why go to HD in BHC for materials then? He said to get materials for another job. I said you passed by me and could have stopped and shut off water?? He claimed he got the call in Ft Mohave. I have Integrity and paid them $190.00, my gut didn't want to. DO BETTER!

Great service I called due to needing septic pumped . Was very busy but got a call back an hour…read morelater for next day appointment . They really do care . Came first thing I. The morning . Definitely recommend!!!!!

My plumbing was completely backed up, my septic tank needed pumping, I thought; "no way am I going…read moreto get same day service". But, I got same day service! The guys that came out were pros, efficient, nice guys, I had questions, they had answers. Great service all around!

Aloha! I just wanted to take a moment to thank Robert and Heather with All American. We recently…read morediscovered a leak at our well, coming from an unknown spot in the exposed pipes outside that were covered in insulation. On the morning of 9/15, I called around and left messages with a few companies. One company answered, but quoted me a very high call-out fee--which I accepted since no one else was reachable. Before that appointment was even set, the owner of All American called me back and said he could have someone out within an hour or so, at a much more reasonable price. I immediately said yes! He sent Robert and his wife Heather, and they showed up right away. Robert cut back the insulation, found the cracked pipe that was causing the leak, and was able to repair it within just a couple of hours. They were such a huge help, and we're so grateful for their quick response, honesty, and expertise. They are truly affordable, and it made me feel ten times better knowing we got that call back from All American. Robert was honest, professional, and never made us feel like our business was taken for granted. We can't recommend them enough!

Gave us our dream shower and they took extra care of our floors when they were walking in and out…read moreof our home.

They were amazing. We had tor place our septic tank. Prices were fair but more impotently, they…read morewere honest and transparent. It was the only company that I did not feel like I was being ripped off. Highly recommend. Hands down the best.

I spoke to Miguel a few times and we texted and I sent photos. A process of about 3 weeks of us…read moremaking appointments and him not keeping the appointments. I would drive to the rental house to meet and he would not show up and not answer the phone and then a few days later we would talk again and he would apologize and make another appointment. After about 3 weeks and 5 appointments he stopped answering or calling me back. It was depressing and my tenant is really not happy because they had to live in the house all this time without the problem being fixed. Needless to say, after he quit talking to me I quickly called a different plumber and the job was completed relatively fast. If he would have just said sorry I am too busy, sorry I cant help you, you should look elsewhere I would have understood, but this is what happened and it was depressing.

We have called Art on multiple occasions to fix plumbing issues. He always responds quickly and is…read moreextremely reliable and fair. Art is friendly, very knowledgeable, and willing to troubleshoot.

I called Art late Wednesday afternoon and told him that we needed a new hot water tank and we…read moreagreed on a fee. At 9:30 Friday morning he showed up with the water heater. He ran into a few difficult problems which required a couple trips to the hardware store, but as promised, we had hot water by 3:00 PM. One portion of the job had to still be remedied and Art promised to call and repair it. He returned Monday, as promised, and fixed it. He is definitely a man of his word and I will not hesitate to refer him based on my experience.

Extremely expensive. Charged over $1,100 to change a kitchen faucet…read more. that's $900.0 per hour to replace. Taken 45 minutes to do the job.... Seniors on social security, look for a handyman.... Never again!!!!!

We had a huge flooding issue in our home, and Dustin Slate was amazing! he patiently answered all…read moreour questions, professionally explained the best course of action, and quickly made the repairs. We highly recommend Thompson Family Plumbing & Drain! God Bless...