we called roto rooter about our toilet being clogged…read more they told us it was a free estimate. after he inspected the toilet, he advised us that we needed a new toilet then he charged us $200. which we paid. then he got our permission to go out and buy a new toilet before we knew it, after everything was said, and done, then we owed another $325.00 the receipt didn't even explain what all the different chargers were to equal this amount of money. first, we paid $200, then later it was another $325, without anything being itemized on the invoice. we have no idea of the type of toilet he bought, or any other expenses that were incurred i believe that we totally overpaid for the services, and got taken advantage of. we would greatly appreciate getting some of our money refunded back to us, for the lack of communication, and no breakdown of the different costs on the invoice.

Price ridiculous for 1 hr job. An estimate was not given…read moreprior to the work done he gave me work order and estimate to sign after job was done. He was a nice enough guy and did a good enough job. But I wonder if I hadn't been an elderly lady. If it would have been $586 to replace 1 handle on the spicket and a small piece of pvc. He was at my property, a total of 1 hour 10 minutes. Spoke with the management and they didn't seem to be concerned this was more than my cardiologist charges

Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

I needed a quote for a hot water heater replacement Thompson family team was very responsive…read more Thompson sent out their technician Gabriel within the hour to assess the job. he left me with a very competitive quote. This is definitely a company to call on. Gabriel is very professional and knowledgeable.

I called Guzman Septic Services to get my septic tank pumped in Riverside CA and asked them to add…read morea collar and caps so we wouldn't have to dig it up every time it needs to be pumped. They showed up right on time at 6 AM. By 10:30 AM the digging and installation were done and everything was wrapped up. Stefano was our main contact and it turns out this is a family business, his uncle and dad were part of the crew. I always like supporting family run businesses like this one. The work looks clean and professional. I'll add some photos too. They did not add anything to the price they quoted before they even saw it which I really appreciated. No surprises. Highly recommend these guys for septic work.

Amazing and professional work! Stephano helped me with certifying and cleaning out the Septic. He…read morealso went out of his way to given me tips on how to keep my septic tank healthy! A+++

They did great work on my seepage pit and were very honest. They even gave me money back after…read morefinding the real issue of the pit.

I requested a septic tank pumping and called in to schedule it. They answered promptly, set up the…read moreappointment with me, and were generally very friendly. On the day of the appointment, someone from the office called me and let me know that the service techs were on their way. The overall experience was great, and I recommend using these people for your septic needs and beyond. Very fast, efficient, affordable, friendly. 10/10

They came quickly. Emptied septic and left everything clean. Nice guy. Will call them again.read more

Appreciate this company coming out early. The tech that showed up was respectful to the property…read moreand was also very informative towards what he was doing to the septic tanks. You guys are now my go to when the tanks needs to be emptied. 6/16/2026

Raul is amazing!!! Super price, came over asap, for septic pump on Christmas eve. Very honest man!…read moreNice clean truck, very knowledgeable! Highly recommend!!! 5 stars!!

RBC saved our skin and came out for an after hours emergency clean out. Raul is new to the area,…read moreand is a solid guy with fair pricing. Thanks again!

While actively in the process of selling my home I was requested by my realtors to get the septic…read moresystem pumped and certified. I contacted multiple businesses through yelp. Atlantis pumping was by far the best price with the most included in their package. Corey was very timely in his response to me and was very patient when answering my questions and dealing with escrow. He was very informative and helpful. I definitely recommend Atlantis pumping!

December 26, 2025 Once again Atlantis Septic Plumbing came…read morethrew. We(I) semi panicked about what company was coming for our septic pumping. Our management company said 'A' company was coming out but never said what company. So, as we were nearing 2 weeks since being told, I began to get anxious. With no disrespect to other companies, we didn't want anyone else to service our septic. Rick & Corey have been taking care of our septic (property) with such perfection in our book. But on Christmas Eve mind you, in the pouring rain here pulls up Rick. Talk about dancing in the rain. We were so happy to see Rick (& sad at the same time because it was Christmas Eve & raining). Anyway, Rick was in & out with both ours & our neighbors. I keep saying it, these men do a job I can't imagine anyone doing since it is a 'sh*tty* job & through all weather & holidays. They are AMAZING & deserve top dollar. You can't go wrong with hiring Atlantis Septic for your plumbing services; they are Top Notch. Thank You again Rick for coming out in the rain & on Christmas Eve, you're like family. Hope your Christmas was happy & you were dry.

Every encounter I had with a company representative was great; Rebecca, who took my call, Devin who…read morecame to conduct the inspection or complete the work, Abraham who helped with running the numbers. The customer service was top tier. I will definitely be contacting them when I have any other issues.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

thsnk you for sending the service tech, robert. he was fast, in getting to my residence ,courteous,…read moreprofessional and is highly recommended. robert, i just want to say thank you for all the advise and knowedge you have given and your work ethic is my far one of the best i experience in a long while. for any future work, i or any of my friends need done in plumbing we'll be calling for you

I just LOVE and appreciate GREAT customer service. It has sadly become hard to come by these days…read more After three calls to Cisneros Brother's Plumbing, Roto Rooter came to the rescue. A hot water underground leak was driving me crazy, not to mention seeing my gas and water bill go up. Ken and Jason were so DARN polite, respectable, professional and friendly. I cannot help but thank their parents AND Roto Rooter for hiring such quality plumbing experts. Topping it off was the follow up call on how the visit/leak detection went. I SO appreciate all of you. I am truly blessed to be having repair done by not just professionals, but some who appear to live by the Golden Rule. And I am not easily impressed, but boy did these guys impress me with their genuine old school professionalism and kindness. Thank you Roto Rooter. Keep doing what you're doing, because it's more than working. In this day and age, IT IS A BLESSING.

Marco was excellent! He responded quickly, was very professional, and got the job done fast and…read moreright the first time. It's hard to find someone this reliable and skilled -- I'm very happy with his work and would highly recommend him to anyone who needs a good plumber.

It's such a blessing to eventually find them. It had taken me one month to get quotes from plumbers…read moreand figure out the root problems since our toilets backed up. When I was sure that we had to first replace the whole septic system, I got quotes from many companies and building 5 offered the most competitive price. I was told by some company that cheap means less quality. Okay, please use your own judgement. I can only say they are not greedy company, or maybe they use fewer workers with less time but very efficient work. Maybe no long warranty is also a factor. So it depends on what you want. And during the work, they were very transparent with each process and helped me take pictures of every step they did. Josh and Alan were very patient in answering all my questions. They even change the main sewer line connected to the tank which is not in the scope of work. And the toilet already started to flow. Josh is super honest with the price, he took down the part that they didn't do at the end. They not only saved our pocket but also the time. They did a wonderful job within a day with cheapest price which some company has to finish in a week but charge triple. They truly care not just for the money. Thank you for everything. A lot of blessings for your business.