I have been working with Inter Properties for over 2 years. I have bought an investment property…read morewith them and now they are managing it for me. They are very professional and always provide the best service. Whenever there is any issues, inter Properties fixes it right away! I am very happy with them and will continue working with Inter Properties.

Since the Fall of 2023, Mr. Konstantin Shelegeda, of INTER Properties Management, has been a true…read moreprofessional who continuously demonstrates both his skills and professionalism, when communicating with: the Chicago Housing Authority, myself, or the Tenants who occupy my family's property on South Green Street, Chicago. My wife and I happily and readily see the marked professional differences, totally ignored and missed by our previous property management company. Such vital and visible differences show INTER Properties Management to be educated and knowledgeable; and welcomed, admired, and trusted by: the Chicago Housing Authority, property owners, and Tenants. My wife and I are extremely happy that we hired INTER Propertlies Management. What an excellent, Five Star partnership, on behalf of our Tenants, and a continuous comfort for the Chicago Housing Authority. Sincerely, James E. Shaw.

ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Extremely helpful and knowledgeable about property management. From doing everything to help…read moretenants to making property owners happy with many years of experience in renting , bookkeeping, remodeling and all the challenges that come along with being a property management team.

Chicago RPM goes above and beyond to keep their tenants happy. I have been very impressed with…read moretheir customer service and familiarity of the Chicagoland area.

The WORST property management I have ever experienced in my 35 years of being. NO ONE KNOWS HOW TO…read moreCOMMUNICATE NOR RESPOND BACK. Amanda is the laziest property manager I have ever dealt with at this point I'll be notifying the village. I notified Amanda Hoff plenty of times on how dirty our neighbor is and nothing is being done either

They actually lied about someone coming out of my building with bags of debris and they said they…read moreasked who's unit they came out of and they gave my name. They're asking me to prove something that didn't happen. But that refused to send me anything from the bylaws that would show I needed permission to have something removed if I wanted to. I need remediation done for to the HOA not taking responsibility for their pipe. I've been living with toxic mold for months. The coming for bids until next month, they've been told again. Their lying for the HOA president who has been harassing me, a senior who is disabled. I may have to get a lawyer to write a letter telling them to get their lawyer to write a letter to whatever company they say it was to get the information from the company with proof that I paid them!!!! Let that prove that I did anything, because I tried my best to tell them that I did nothing I took a picture of my kitchen that day or recently to show them that my kitchen is still intact with mold and all and the company that's getting the grant for me tell them work is not started yet and we haven't done anything, but fourth groups employee that lied now makes it so I have to go in front of the HOA the woman who's out to get me and her family that's on the board as well it's her and her family her ex-husband her son her and I think her brother. How do you like this toxic environment huh and of course a property management company who's willing to lie for them or her. The HOA president is currently being sued by some of our residents for libel yeah slander the old property management company is also being sued as well!!!! Top that!!!! I take both the HOA and fourth group they're both pretty toxic!!!!!

My previous review was removed, so here goes again…read more I applied for and paid an application, credit check fee ($59) for a unit in a condo building. I nor the rental agent ever hear one word back from Thornton and was left to assume that I didnt get the unit. It then dawns on me that as a victim of identity theft, I have alerts on my credit file that require that they call me any time I request to have my credit pulled. I was never called to authorize the credit pull, nor does it show up on my credit report as a hard inquiry. I do not believe that my credit was pulled.....it seems like they just took my money. I called the owner and he had every excuse for why no one called to give me an update and for why I am not due a refund for the fee. Don't bother with these crooks. They're unprofessional and will just take your money

I rented from Thornton Properties and strongly recommend that you do not make the same mistake…read more I've lived in Chicago for many years and this was the most unprofessional, untrustworthy and volatile landlord I have ever personally experienced. The tenancy ended when I terminated the lease due to material non-compliance with the Chicago Landlord Tenant Ordinance. The exterior and interior walls were not maintained and not watertight. Better have the pots and pans ready when it rained. Stagnant water backed up from the waste lines and remained stagnant in the dishwasher. The tenancy commenced with me being informed by the then Property Manager informing me he was busy and would provide a key later that night as my moving van and movers were sitting outside the entrance. I was taken back that it seemed perfectly reasonable that I wait outside with my belongings for 9+ hours until it was convenient for him to provide the keys. Once I got into the unit, I discovered the windows and storm windows were locked shut on a 90 day. I was informed it would be $200 fee to "open the windows". There were numerous unprofessional shenanigans during the tenancy. A common tactic deployed by Thornton Properties was to tack on exorbitant and entirely unjustified fines to the rent due statement for contrived off the wall offenses. I demanded proof and none was ever provided. My attorney suggested this may be considered harassment and that I would be wise to log each contact. My exterior windows were never washed during my entire tenancy. The sidewalks and rear alley were never shoveled during a snow event. The hallway had water damage from the leaky exterior walls and roof. Package delivery was an issue because only USPS carriers had an exterior key. To top it all off, the heat was the tenant responsibility so my total outlay was not too different than if I simply rented from the nicer, far better maintained building across the street. I have photos, emails and logs I would be happy to share with anyone on the fence about renting. Also note that all the negative experiences come from accounts with multiple reviews. The 5 star reviews all mostly come from accounts with 1 review. One reviewer (Alison H) is from an employee of Thornton Properties. That should support the untrustworthiness of this organization.

Worst property management group ever. Took a month to respond to a leak that I requested…read moremaintenance to look into. When they finally responded because there was water pouring through my ceiling like a waterfall, they tried to tell me that they didn't have my correct phone number yet it was the same number id had multiple texts and calls with since they took over managing the building in April of 2025. The "contractors" that did the repairs were unprofessional, caused more damages to personal property, Kevin accused me of being deceptive because my photos were not "time stamped". I have a claim in with my renters insurance and neither my insurance company nor myself can get a response from anyone at REI. I've asked REI to please respond. Not to mention I found this Google review today. Ed Crespo is the manager in charge of REI. But apparently he likes to make reviews on google and pretend to be a tenant. Other tenants have had issues with them as well and action needs to be taken. If I didn't have to give them at least one star to post this, I would give them none.

I would love to give Ms. Carina a five star she is so on point with handling situations at hand, no…read morehesitation with my requests to situations that come up with problems in my unit. I call or put in a request with meld she makes sure she follows up and make sure my problems and concerns are handled. Thank you so much Ms. Carina

I've bought and sold properties with Anthony . Great experience all around. He's very reliable…read moreand responds quickly which I really wanted in this market . I've recommended lofty to both friends and family

This review is well overdue, considering Lofty has been our property management for the past 4…read moreyears. We have had the most challenging property issues, ranging from dealing with tenants, property damage, city/ village regulations- you name it! Lofty has always come through and been there to help fix anything with diligence, and personalized attention. Tracy Collins (who is a rockstar by the way!) and Jason Williams are super responsive not to mention creative and resilient and I can't thank this team enough! Open to feedback, innumerable calls and texts even through weekends, with a client first approach, that is highly recommended.

I've been renting from them for years and they are the best . They fixed things right away ,…read morecommunication is very great and they maintain the property very well . Whenever I need something done it's always responded to and handled in a timely fashion. Thank you

I have been working with this company for the past 2.5 years. Most of the time it's pretty hands…read morefree like anything less than 500 bucks of repair they figure it out without notifying us. However they have a lot of room for improvement. We have been having the same issues where they have been double charging our tenants and us for the water bill for many months where we have to email the personnel every time, which can be annoying when you hire them to do the job. Just FYI I'm not sure if it's norm in Chicago area but they charge extra fees to our tenants on top of our portion of our rental income. Overall they do a fairly good job but communication can be frustrating.

Update on my prior rating. the pandemic proved tough for the whole industry and after some…read moredifficult conversations and discussion Jaclyn stepped up. overall she has dealt well with difficult tenant. she did place 4 overall for me and only 1 has been difficult (still pays, just late). she does well with maximizing rent. room for improvement could be organization and auto payment on x day from rent. Currently the program she has is difficult to use. I do believe she adds value and takes stress off of me. I would recommend.

Jaclyn really has helped me out on getting my place rented like in 2-1/2 weeks…read moreShe followed up on everything and has been in total contact with me on everything Totally recommended!