Only reason 1 star is i can't do negative. So I take my son's 2004 Dodge ram to get worked on at…read morethe Dodge Dealership. They inform me they do Not work on vehicles over 10 years old. I asked why and was informed they are not capable of working on them. They dont have any diagnostic tools to tell them what parts to change. What ever happened to actual mechanics? All they have is part changers. If the computer doesn't tell them what part to change they haven't a clue what to do. How can a Dodge Dealership not be able to support the vehicles that they sell?

We found a NICE 2014 Toyota Rav4 Limited on the web, and with one quick call to Hunter VanDyke, the…read moresalesman, we were all set to view the vehicle and take a test drive. Forget what you've heard about used cars and used care salesmen, because at Peppers, it's just not that way anymore. Everyone was friendly and dedicated to providing us with a quick and efficient sales experience for an outstanding car at a great price. They even threw in a 6 mont warranty on the engine and power train. They appreciate the business, and it shows!

Lackluster performance from the service department. Drop my car off on a Monday to get looked at…read more Thought it would be a 2-3 day process. The service advisor barely communicated with us. Called and texted on Friday after waiting all week, no return call or text. Been waiting 5 days and I don't know what the status of my vehicle is. Unprofessional to say the least! If this is how the service department conducts business I can't imagine how the rest of the dealership operates. 0-10 would not recommend!

Can't ask for better customer service than I received from Daniel. Bought an EV but the charging…read morestations at my work didn't actually work so it just wasn't going to make sense for me to have it anymore. They took the car back the next day and couldn't have been nicer or more helpful about it.

Mason the Customer care guy and the lady Customer care rep got me set up with a spare fob for my…read morehusband's Nissan pickup. Had to order parts. Good job.

Good service, great options and referrals took advantage of their recommendations and referrals…read moreworked well

we came to visit Vince to buy a. 2014 Toyota 4runner , after spending the weekend going from…read moredealership to dealership looking at really badly kept and over priced 4Runners , it was an absolute joy to find Tri Star and get a really perfect 4Runner for possibly the lowest price in all of Tennessee . the test drive was great and Vince made the paperwork so easy . please save yourselves the stress and give Vince a call ! his inventory is very clean and detailed , nothing shabby broken or bent . all Quality .

Awesome customer service with Amy Pikrone at Peppers buying my 2021 Rav4. The car was not on the…read morelot when arrived to look at from the website and she immediately located it on another lot and brought it to me. We test drove it and bought it. She closed the deal professionally and quickly. Thank you so much Amy for your attention to detail and customer service.

Amazing.! Just Amazing service, pricing, and customer support that honestly I travelled from Texas…read moreand I don't regret it.! Thanks to Hunter and Jeff best in the game.

I cannot say enough wonderful things about the service I received from the folks at Royal Oaks. I…read morewas traveling from South Florida to Kansas City for my son's graduation, and had stopped overnight in Paducah. The next morning something was definitely wrong with my Tahoe, so I was directed to them, which thankfully was only about a mile away. They got me, my truck, and my dog, in immediately and took very good care. During the several hours I spent there, they were in constant communication with me, my husband, my insurance company, and there was nothing they wouldn't do for me to make sure I was provided for and comfortable. Come to find out the transmission was out, and they are currently working on it. They got me in a rental, the mechanics brought me lunch, and my dog was given the 5-star treatment as well! Big thanks to Heather and Aaron for all they did to keep me calm, cool and collected. See you guys soon to pick it up on my way back south!

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues…read moreand their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists.

I was driving from Atlanta to Minneapolis and broke down near Halladay, Tennessee. I called at 5:45…read morePM and Marc called me back. I explained the issue and he drove 20 miles to where I was broken down to diagnose the issue and was able to order parts. He came back the next morning and fixed my vehicle and got me on the road ASAP. He even took $40 off of my quote and told me that he would get that $40 back when he returned a part that wasn't needed for the repair. I would never have known. His labor cost was fair and he showed a lot of integrity. I wouldn't hesitate to use him again and would highly recommend him to anybody in need. Thank you Marc!

Fixed where previous so called mechanic flaw SU CORRECTLY INSTALLED DISTRIBUTOR which was 180…read moredegree turned wrong , hooked plug wires back right running sweet now, would give more stars if there were more AAA++++ performance