I cannot say enough wonderful things about the service I received from the folks at Royal Oaks. I was traveling from South Florida to Kansas City for my son's graduation, and had stopped overnight in Paducah. The next morning something was definitely wrong with my Tahoe, so I was directed to them, which thankfully was only about a mile away. They got me, my truck, and my dog, in immediately and took very good care. During the several hours I spent there, they were in constant communication with me, my husband, my insurance company, and there was nothing they wouldn't do for me to make sure I was provided for and comfortable. Come to find out the transmission was out, and they are currently working on it. They got me in a rental, the mechanics brought me lunch, and my dog was given the 5-star treatment as well! Big thanks to Heather and Aaron for all they did to keep me calm, cool and collected. See you guys soon to pick it up on my way back south! read more

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues and their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists. read more

Bought a 2020 Lexus from there didn't even have it a week and it was shaking, making a loud noise in the back, brakes sounded awful two days later, they didn't bother fixing the radio screen like they said they would.. I Woud not buy anything from them again, and if you do, make sure you check everything. 30,000 vehicle it should be perfect and they had to know it was messed up! Crooks read more

This place literally ripped me off at the end of a long day by 2k. They did not care. They took care of nothing. I'd never buy from them again. I'm sorry I did. read more

Worst service department you could imagine. Zero communication, and recurring issues after "repairs"...

Gave a review already. My car dnt seem it was fixed at all. Sounds the same and o can't go thru this again on this. I had to trouble with transportation to begin with I had a rental but could only keep for so long because of financially and jar dot work out rides to and from work. read more

The sales guys put on a good customer service front! Well the ones i dealt with anyways. I had to take my car back the next day because it looked like it had big circle swirls in it from being buffed. The detail guy told me it would take 5 hrs. They put me in a loaner. I got in the loaner and it had no gas. I originally went back because they messed my paperwork all up. I specifically told the guys I am a single mom and stubborn. I felt like i was on an episode of deal or no deal. I refused 3 offers and I told them i wanted to see all the sales gimics they were offering on paper. When I read into my paperwork of course after i signed. The 100.000 mile warranty wasn't on there. So, they tell me its in my paperwork. My paperwork was tossed between 3 people pointing fingers at each other on what had happened. They extended my loan 12 months more than what they were supposed to and when i called them out on it "that was my bad" was the response. I asked to speak to someone higher up and they said they dont answer calls. So, the car was marked up almost 7,000 dollars from what it was listed online. I viewed the car multiple times and came back to look several times and they had lost the key to it. Since purchasing it i have had 3 sales calls to buy a car. I have told them all their wires are all crossed over there. I was in a loaner from royal oaks while receiving a call to try to set me up an appt to buy a car. I took the car back twice to be cleaned, and they really hyped up the detail guys. I understand it has been on the lot and sitting with road construction up the road with dust ect. But, after 2 times of taking the car to be cleaned a floor mat was missing, there was a dirty foot print on the back driver floor and i hadnt even had anyone in the car. The windows were never cleaned on the car. They told me my tax title stuff would come off my trade and it wasnt. I was charged for it. The sweet lady danielle was like what can i do to make sure u leave happy. I can give u oil changes or car washes....well i already have those and technically i am paying for everything that was part of the sales gimic because the car was listed at something way lower than what they gave it to me for. My trade was on the lot cleaned for sale before i wasnt able to drive my new car happily. The car washes they offer suck. Its like a car wash from the 90s and if the detail guys were soo good. The windows would have been cleaned and the car would have not been dripping water when i came back to pick it up! i told the detail guy about the dirty foot print and he got a towel and cleaned it and again it was "my bad that was my fault". The payment wasnt what he quoted me, the trade wasnt what they told me, i left in a dirty car that was due for an oil change. If i could give a negative stars i would. I asked multiple sales guys how much they were asking for my trade and they wouldn't tell me. read more

DO NOT USE THEIR SERVICE DEPARTMENT!!! My car window was down and wouldn't go back up so I took it there for them to just push back up because a storm was coming in. After a couple days the window started to come down again and that's when I noticed a big chip out of the inside top edge. It looks like they used pliers to pull it up. So I called them and they said their mechanics would not do such a thing although it was not that way when I took it in. The general manager was incredibly rude and said his mechanics said they didn't do it and he had to back his "boys". He said he was ex military and could tell when people were lying and they were not. They refused to even look at it let alone fix it. He said they did me a favor by fixing it but I was charged $160. they would only give me half of that money back and said I should be thankful for that. This place is a joke and so is their general manager. read more

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Greeted by smiles and good service. The waiting is not bad due to the nice comfortable waiting room. There is coffee, water and snacks. TV and plug ins for charging your cell phone. They keep you updated on progress isle your service to vehicle. Friendly staff and they even ask if you would like a carwash after service is done. Very accommodating service department. Even the outside greeters were friendly and direct you to where to go. I highly recommend this place. read more

I purchase my Kia one yr ago Worst thing I ever don't they kept me so confused I could even find out the asking price as I pulled out the wipers stoped I could get them to repair fot 3 wks now y My only car has a sun roof pours in my ba k seat kept it for 3 weeks still Leaks Think they parked It around back cause it stills worse move I have ever made read more

Hunter was very friendly, helpful, and professional. You have a great employee there! Same goes for other staff and team members that I interacted or directly dealt with during the process. read more

TERRIBLE SERVICE DEPARTMENT! Bought my car there through their sales department, had a wonderful experience. Purchased the extended warranty, confident that I would have the same experience with the service department. 1st oil change, i asked them to see if the cracked camera (bought it that way) would be covered under warranty. Charged me $90 to tell me it was not covered, no diagnostic was required. It was obviously a crack in the camera. Wouldn't let me have my car until they were paid. Then my oil plug was not replaced appropriately, allowing oil to leak out and all over my garage floor. I should have learned my lesson and not returned but because my warranty paid for my oil change, I returned once again. They were to change my oil, inspect the fluids and rotate my tires. During the tire rotation, they broke off one of the lug nut studs and came to tell me they were going to charge me $315 to fix the stud they had broken off during their service. They refused to fix their injury to my car and now I am forced to leave with an unsafe vehicle due to their mistakes. I am so disappointed and upset. I hope no one else has similar experiences and I hope they don't service their wives vehicles. read more

Eric the salesman an Johnathan the the sales manager got me approved provided great service had a little issue an they went out of there way to fix great place to buy a car from read more

These people are sick, scamming assholes. I was promised several things that have not been carried through with. I was overcharged by at least $10,000. I was only showed cars that they would let me see never given an actual price on any of them. I realize now I should have ran in any other direction just because of that. They would not respect my wishes as I told them several time I wanted to go home to "sleep on it". Instead bc of my request, I was ganged up on by a couple of them, one (the sales manager) was rolling his eyes at my ignorance for not "jumping on this 'deal' even though I had informed them that the payment was way more than I could afford. I was told the one I got was out of gas so was only able to test drive around the parking lot. While still on the lot I tried to open the overhead compartment which was rigged in bc as soon as I hit the button the cover fell in my lap bc a piece was broken. They watched this happen and promised a new one as soon as they got with the parts dept and it was delivered...now they act as though they have no idea what I am talking about. A warning light was on which I was told was due to the low fuel level. I found out the actual reason why as soon as I drove off the parking lot. The car went into limp mode.I also couldn't roll the windows down. I told them about this right away and was told to bring it back and they would take care of it. I was also only given a third of what my trade in was worth supposedly due to several safety issues with it, (it did need a brake job and tune up but that's it). They said they were required by law to inspect and repair every issue on every vehicle that could potentially be a safety issue BEFORE it was put on the lot for sale. I am a single mother of 3 small children, but I suppose barely accelerating and reaching a max speed of 35mph on the interstate isn't a safety issue, bc they said their service dept inspected the vehicle and found absolutely nothing wrong with it. I was grateful that when I took it back the next day that they gave me a lender, although it is part of the dealership warranty that I am paying a FORTUNE for. I was also told it was still under manufacturers warranty but it just missed that as that warranty apparently ends at 50,000 miles and the car had 59,000 on it. So a month later, I am told the car is ready and I can pick it up. The invoice said it was a cracked oil pan. For my patience I am promised a full detail and tank of gas, neither of which I got..There was a control knob on the infotainment center missing that was there I dropped it off for service. Then to top it off 10 miles down the road the engine light came on again. so a "cracked oil pan"...3 days later it said low oil level and I've had to put oil in it twice. I can not use the CAR NET service which is complimentary for 1 year bc the car is still registered as a fleet service vehicle, which I was told was not the case at signing. The list goes on and on and I have only had the car for 6 weeks (4of which were at the service dept). i also noticed some dents and dings since I picked it up from service. The list goes on and on! THIS IS THE WORST MISTAKE I HAVE EVER MADE! They bullied me into buying a car that I can't afford, then have to keep missing work to take it into service. I am scared to see what happens when it goes back to service in a couple weeks. Pray for me please! I have worked my butt off trying to get my babies a decent place to lay their head and a reliable car for me to transport them in and commute back and forth to work, but I made the mistake of stopping at Royal oaks Chevrolet in Paducah. This could possibly take all of that away from me. and leave me unemployed and homeless. read more

Soft credit check.....um, I don't think so. Their "contests" are a scam.....BIG TIME. If I decide not to buy a car don't pressure me or use reverse psychology to get me to buy one of your scratched overpriced vehicles. No means no. read more

this dealership is a building full of liars,scammers,cheats and thief's the dealer who sold me my car told me to bring the car back for a free oil change/refuel and detail just for them to try and tell me I didn't purchase the vehicle there not only that but the dealer BRIAN disconnected his phone so I could not get in contact with him.some of the names I know of the people who work there that are dirty liars are CODY (service department)and another woman named Jeanie not sure of her last name but beware. my most recent experience I took my car up there for them to give me an evaluation of my damaged driver door they did absolutely nothing and had the car for almost 3 weeks and just kept feeding me some BS on what was happening. I also have the best warranty on my vehicle. with all of that being said I'm really not the type of person to even leave a review but man oh man did they deserve it. DO NOT BUY A CAR FROM THIS DEALERSHIP THEY ARE A DISGRACE TO THE CHEVROLET/GM NAME AND THIS DEALERSHIP NEEDS TO BE INVESTIGATED/SHUT DOWN read more

Buyers Beware of this place, they define the definition of crooked car salesman. They make you feel all warm and cozy by acting like they really care, then once they see they have you, they move in like a snake and start to be deceiving. They have their inventory marked up $10k-$15k more than you would find at other dealership and their used cars are not of very good quality. They then charge these weird fees, and have you to sign ever form in the world under the sun. You can ask to take time to read them (and you should) but they give you a very brief run down what it is and keep demanding you keep signing papers. If they where doctors, they do not have a very good bedside manner, it's not about the person, it's the numbers and how many they can get per day at what ever cost to another person's sincerity. Please look elsewhere for your next car or truck, this place is going to have to face karma one day for all the crooked things they do to others. I wrote the following below just for them to use in their next commercial. May I suggest a good PAS that would better fit the truth of how your organization really does business with your unsuspecting customers. It could read a little something like this: If you're looking for a truly memorable experience, look no further than Royal Oaks Chevrolet in Paducah, KY on Park Avenue. We specialize in providing our customers with a unique and enjoyable experience. Our knowledgeable staff will ensure that you get exactly what you need, with our expert experienced staff, we include a good screwing in the butt without any lubricant with each experience. Our experts will ensure that your experience is as pleasant and comfortable as possible, as you sit across from one of our well trained sales team members as they tell you exactly what you want to hear as they lie through their teeth. From the moment you walk in the door, you will be taken care of and your needs will be tended to. We strive to make each experience a memorable one with each painful thrusting motion. We take pride in providing our customers with a service that is both professional and discreet. So, if you're looking for a unique experience, come to Royal Oaks Chevrolet and let us fulfill your need to get screwed in the butt without any lubricant the Royal Oaks way when looking to purchase your next car or truck. We promise, you'll leave sore and limping out of our doors or you'll get another chance. I'll help spread the new PAS around for you to show my gratitude. Thank you read more

terrible place to business with they utterly sold me a vehichle that is junk and within three weeks this car everything has went wrong and they are refusing to do anything about it. also they offered free oil changes for two years if I bought the car that was a major selling point and then they tried to charge me for my oil change! the vehichle has a coolant leak the engine light is on it has service codes for transmission and co trol throttle system issues. I went in debt 44,000 for this piece a crap that won't last I already have to put so much money into it which was the hole reason I got a newer car is not to have to do so many repairs especially upon purchase when this was supposed to be a certified pre owned! read more

Royal Oaks Chevrolet and Cadillac in PADUCAH, Ky service department is awesome, especially Barbara McCoy. She is very knowledgeable and friendly and keeps you updated on the service process of your vehicle. read more

I recently had a car engine light come on my Chevy Colorado. The first time the service was questionable due to the length of time it took to diagnose the truck. Right after the car engine light came on again and they had my truck for five days, but got it fixed, thank God to car shield. If you don't have a car shield on your car or truck after warranty, you're a fool. They fixed my truck and I will say Andy was incredible and trying to keep in touch with me with what was going on Richard who was New did a really good job. I think the dealership has recognize they had some issues and are trying their best to make things better so I would give it a go if you have a Chevy of any kind to take it to them. read more

I bought a SUV from them and a few months later spent $1400.00 for them to put in a new radiator. A week later the car was overheating again and they told me it was an issue with the fan. When my husband looked at it they had put the same old hoses back on and didn't even fell the coolent up. I will never trust these people again and I don't suggest you do either read more

It a Great experience today for my whole family. Wayne was awesome right off then he went and got Priscilla and Both help with getting my family in a 2014 Equinox Thank you BOTH so very much all for all your help. All the staff members there are very friendly and want to help anyway they can.Thanks again for your assistance Wayne and Priscilla read more

Be very careful dealing with these people! Double check everything they tell you. Use Google. These are the kind of people that explains why used car salesmen (and women) have such bad reputations. They over charged me by around $10,000.00 to $12,000.00.. read more

At 76 years of age, I am not unfamiliar with the taste of crow. You can't live this long without occasionally finding yourself in the wrong. I recently wrote a bad review on Royal Oaks Cadillac Service Center. I should have taken a step back and reassessed my options. After contacting Mark Mitchell, Service Manager, I was able to explain and resolve the issue satisfactorily. Mr. Mitchell showed concern for my problems and was very cooperative. I should have taken my issue to him before over-reacting. I could not have asked for better treatment. read more

I have bought several vehicles from this car dealer, but I will never sit foot in this business again. They lure you in with a flyer that you won $500, which it matches up on the flyer, but you get there and it's NO!, you won lottery tickets. What a scam. I should have known better. I've had trouble with a salesman there before and said then I wouldn't go there again, drove 35 miles for them to tell me I was going to get lottery tickets. Then they laughed when I walked away without taking the scratch off ticket. read more

I haven't dealt with the sales side of this dealership but I have been very impressed with their service. I have a Chevy Volt and it is not easy to find folks in this area to provide service. Jacob has been amazing in coordinating the service and every other person I've worked with has been very helpful plus they all have a positive attitude. read more

I always get Great outstanding service here at Royal Oaks Chevrolet. Just only had oil change and tire rotation yesterday. They got me in and out quickly. They service managers are Great to work with anytime. I've been getting my 2015 pickup serviced here for 2.5 years now. It doesn't matter what I need, they always handle it very well. read more

This dealership is full of professional scam artists. They'll tell you everything you want to hear in order to get you to purchase a car. That's fairly normal for most dealerships I believe; but the difference here is how much they charge you. I ended up paying $20,000 over the MSRP for my vehicle for absolutely no reason whatsoever. Every time I tried to look up the value of the car, the salesman would try to redirect me and say the market has changed or some bull crap. Even went as far as telling me that Kelly Bluebook was wrong and that I didn't have any reliable sources to compare prices with. I'm an absolute moron for listening to this salesman. I can't even describe through words just how much of a complete idiot this guy made me feel. They rushed me through the signing process and became upset any time I would read the contract too long or ask any questions. Looking back on it, it's obvious they were just trying to scam me. These people will jump through any hoop to ensure you get approved for the largest possible loan, then they'll unload their garbage onto you. I am desperately asking that you do not do any business with this dealer. I am in the process of filing bankruptcy right now, and I want to do anything I can to convince you to look elsewhere for your next vehicle.​ read more

Went to look at a 2018 Kia Sportage and after driving we wanted to talk about buying it. But before signing we had a question about one of the tires because in multiple spots the tires tread was lifting. The manager came in and had a attitude from the start and looked at us and said "I'm giving you this vehicle for pretty much whole sale" and "we inspect our vehicle well". When my husband showed him the issue he looked at my husband and said "if it was a safety issue I would have to fix it but this isn't a safety issue". After this we decided to take our business somewhere else. He was rude and disrespectful! We have very small children we have to worry about also. I didn't want anything taken off the price just wanted a simple tire fixed. But he put his pride in front of his customer service so he lost a deal. Plus it was listed for 17,500 and when he did the papers he made it 17,900. So I will never step foot in there again or buy a vehicle from them!! read more

I would give them no stars if that was an option. I went there to see if I would qualify to trade in my car. They ran my credit after I told them specifically not to until I was ready to buy a car. Then they lied to me and told me that it would not affect my credit report because it was a soft pull on my credit. They then try to make me sign a paper that stated I had given them permission to obtain my credit report. I did not sign that paperwork because I specifically told them not to run my credit. When I spoke to management they made excuses for their employees and their illegal actions. If someone runs your credit report without your permission it is illegal. read more

Awesome experience at Royal Oaks!!! Jeff Duncan rocks! They take care of the customer and make sure the customer is comfortable all the way through the sale. They also make sure there is service after the sale!! Everyone at Royal Oaks is awesome!! Thanks a million!! read more

3 hours for an oil change and to find a squeak. I had to go crawl under vehicle and show tech where squeak was. WOW ridiculous.

Great dealership. Keep their promises and take care of customers.

Appointment was at 9am & after I waited an hour I was told the part wasn't even in and I had to come back. Not sure how this happened but this is a serious issue that needs to be fixed . I had to make arrangements for my daughter to bring the car back from louiville to make this appt. I understand things happen but this is just wrong. I was told I would receive a call when the part comes in. We shall see. I'm sure you can understand my frustration. read more

I GUESS IT IS JUST "BUYER BEWARE". I PAID $11,000 FOR THIS P.O.S. THAT I WON'T EVEN PASS INSPECTION TO DRIVE ON MISSOURI ROADS! You may want to hold off your own purchase until this is resolved. Here's the poop, I just bought a 2005 Suburban from them from 250 miles away, delivered June 1, 2018, having issues, waiting for sales mgr Greg to call me back since Friday. Will update review later on how he handles the issues. Update-Just spoke with GM Mark Mitchell thanks to a previous review, and after hours. He was very pleasant and said we will get it resolved tomorrow morning. More to come. 6-6-18 Have left texts, voicemail and now no one will call me back now again! Back to a ONE STAR! June 8th update...STILL NO CALL BACK FROM GENERAL MANAGER-MARK MITCHELL!! They now see my phone number on ID and transfer me to the sales managers and GM's voicemail immediately. I am guessing that once you buy a vehicle from them...good luck on any service after the sale. Here are the issues with the vehicle that I called them about on the day it was delivered to me June 1st. This was after they said the only thing wrong with it was what the VanZant's mechanic told me; which was only that a wheel bearing assembly needed replaced. -WINDSHIELD IS MAJORLY CRACKED, THEREFORE WON'T EVEN PASS STATE INSPECTION -WON'T SHIFT INTO 4WD LOW... AT ALL!!! -REAR PASSENGER WINDOW WON'T ROLL DOWN AND HAS STICKY CRAP ALL INSIDE SURFACE OF IT LIKE SOMETHING WAS GLUED TO THE WINDOW -AIR CONDITIONING BLOWS WARM Not at all as it was presented in their online ad or represented by the 4 sales staff, Devin, Daniel, Dustin, or Steve that I spoke to on different occasions before purchasing read more

Sold me a car with more problems than I could've imagined. They made sure to get their money out of the car though. My own fault for believing a car salesman. read more

Be very careful purchasing a used car from these people, our steering went out a week after purchase and "sorry bout your luck" was the answer. Trying to trade out to get out of a bad deal was not to happen either with an offer that was half of what paid. Never again, I'll do better going back to Toyota, down the street. read more

Crooks! Go 50 miles in any direction and get better prices. Will price you one thing and have a better prices in ad. "Our prices are competitive and we don't move on them" next day 2k less, 3 days later 2k more. read more

Im not sure what happened after the experience with the Cadillac , but we opted to get out of the Cadillac and back into a Chrysler 300 and Mark accomplished what we wanted , however the one they got us was covered in Blue overspray all over the car , we had to argue with Mark that it was covered in blue overspray , finally he agreed to take it to a body shop and they confirmed it was in fact blue paint. Most of the paint was removed but soon after it came a soft rain and I noticed there was still overspray on the windshield. Since the Cadillac it has been one thing after another , Mark turned to not answering our phone calls or text msgs , after telling us " here's my personal cell # call me anytime" then he put us in contact with Taylor , who was very helpful , but for whatever reason has also severed his employment with Royal Oaks. So lets go back , 1st we dealt with Robbie , he left to go to work at Chip Wynn's , then we were handed off to DOC also no longer working at Royal Oaks , then we dealt with Mark , he then handed us off to Taylor who is not at his own dealership and is very anxious to work with on a purchase of a truck , so It makes me wonder what is happening there. Anyway I will not purchase another vehicle from Royal Oaks , all we asked for was to make things right and once they thought they had they were done , not the way to do business fellas. read more

I have been in the car business 20+ years. I have had to deal with several departments on a personal level many times. Just want to say, I take my hat off to MARK MITCHELL, GREG TERRY and last but not least, NORMAN EVANS for all the help and kindness they have showed me. They have went above and beyond to help me with my service issues. I can't say enough about the team @ ROYAL OAKS read more