Be cautious about choosing Uhill as a place to live. There is a reason for the one month free…read morepromo, because residents left.
TL;DR
Uhill is a nice apartment with a great location but SAFETY is a concern. Be mindful of positive comments posted right after the car break-ins on 7/31 because at that point we all know it is NOT safe.
As you see some other reviews after the 31th talking about feeling safe. Please be aware of the news.
https://www.wral.com/amp/20980143/
I had been living at Uhill since September 2022. Unfortunately, there were a lot of car break-ins in July 2023 at Uhill and nearby apartments. Specifically, within Uhill, two parking lots were targeted just two weeks apart. What's disappointing is that the apartment management failed to notify residents about these first break-ins and didn't make the security better.
Residents of Uhill asked for better security, like hiring a security company for night patrols and having a guard watch the security cameras. I believe having fence alarm would also be crucial. However, the management said they wouldn't make big changes, although they did say sorry for what happened and offered up to $500 for repairs. From the incident, there were glass pieces in the parking lot causing flat tires which the complex didn't clean up properly. even after a whole month you can see glass piece is in many parking spaces(see pic, this was taken on August 20th so 3 weeks after the incident). Parking lot also have a spot where people can just walk through without effort(see pic). Also, a friend who lived here told me about a problem with the Latch door locks that let someone break in. The management didn't warn anyone about that either.
They have security cameras, but they are not being monitored. They tell us to lock our car doors, but that doesn't make sense because if our doors were unlocked, there wouldn't be any broken windows. Also, there were electric gate signs placed around the apartment that caught residents and dogs off guard. The apartment has to let resident know of the change before placing the signs. There is also a spot in the parking lot where anyone can easily walk in and out of, don't even need to climb.
Because of the safety concerns, I decided to leave. I had just renewed my lease right before the incident, so I had 13 months left on the contract. But they're charging me the full penalty, which is like two months' rent plus a 30-day notice. They also trying to charge me for utilities after I left and returned the key for the utility THEY used while I do not have access to the apartment. They won't let me pay the penalty in installments. I strongly believe that the break-lease fee should have been waived given the circumstances of lack and refuse to sufficiently improve security. They do minor changes such as fixing the cameras(which means it had not been working), fixing doors(some had been broken for a while). All these changes are not enough for me to feel safe.
The lease says Uhill IS NOT responsible for security, and any safety stuff they add that is beneficial to residents is extra and purely incidental. Be aware.
Fixing my dryer took two months because they didn't have the parts, which is understandable. However, they didn't tell me anything until I asked after a month. My clothes got messed up because I couldn't adjust the temperature. Even though there are empty apartments, I would've preferred a replacement.
Even with these problems, I can't deny that living at Uhill is convenient as it is located near O2 fitness, Target and Sam's. The rent is more expensive than any nearby apartments. My one bedroom cost about $1800+$35valet trash fee(which pickup times were not consistence)+$99 smart home package(net+cable). I thought I would rather pay more for safety/security, but now it is clear that it is not any safer than other places just be mindful of that. The staffs, especially Nancy and Mary, are nice, but I wish the apartment done more to make me feel safe.
