I have lived here for two years now and all the staff here are amazing however I just want to call…read moreout Layla on the concierge team soecifically. She always has a smile for me whether she is on or off the clock. Layla is super helpful and goes that extra step to make me feel like a "negihbor" rather than 1 of many residents. She has called me personally while I was at work to let me know a prescription was delivered for me- she set it aside so I could pick it up when I got back into town. One other time, I called and left a message early in the morning bcause I found a cat that had escaped from an apartment. She made a special call later that morning to let me know that they found the cat and got her back home safely. Having a sweet and supportive staff like Layla makes Van Alen feel like a home. Thank you! Dawn Roberts

Save your money and look elsewhere…read more Day-to-day living at Van Alen is fine--until something goes wrong. I lived here for several years. I heard other residents complain about management, but I didn't fully understand their frustrations until I experienced my first major maintenance issue. That's when the cracks began to show. Luxury living requires more than resident socials and attractive amenities--it requires responsive management, clear communication, and accountability. Van Alen markets itself as a luxury community, but my experience did not reflect that promise. The service issues I encountered went beyond inconvenience and, at times, raised concerns about resident safety. Following an annual fire inspection, the property's fire alarm system was out of service for an extended period, and 24-hour fire watch personnel patrolled the building around the clock. During that time, I never received direct communication from management explaining what was happening, what the risks were, or when residents could expect the issue to be resolved. Residents should not have to piece together information about a significant life-safety issue on their own. Unfortunately, that lack of communication reflects a broader pattern. During the past year, the property went through multiple on-site managers, with lengthy gaps between leadership transitions. Maintenance experienced similar turnover. In my experience, the constant staffing changes made it difficult to get issues resolved and nearly impossible to receive consistent communication or follow-through. Water intrusion also appeared to be an ongoing problem. Restoration crews were a frequent presence on the property, and recurring leaks became part of the normal landscape. That did not inspire confidence in the condition or upkeep of a community marketed as luxury housing. When I escalated my concerns to the corporate management team, I was equally disappointed. I expected accountability and meaningful customer service, but I did not feel my concerns were taken seriously. If you're apartment hunting, I encourage you to look at other communities in the area. There are newer properties with stable management teams, well-maintained buildings, and service standards that better match the premium rents they charge. In my opinion, Van Alen appears to be a luxury community on the surface, but it does not consistently deliver the level of management, communication, or resident experience that the luxury label implies. appears to be

Fire alarm goes off in the middle of the night (12am-2am) frequently with no resolution from…read moremanagement! If you value sleep, don't move here! This has happened twice just this week alone!

From the owner: Apply by January 31 to receive up to two months FREE on select apartment homes. Some restrictions…read moreapply; contact us for details. Camden Durham offers studio, one-, two-, and three-bedroom apartments, as well as one- and two-bedroom townhomes in an ideal Downtown Durham location. Apartments and townhomes feature modern finishes, including marble white quartz countertops, white upper cabinets, and dark gray lower cabinets, along with stainless-steel appliances. Inside each home, you'll find white tile backsplash, black hardware and accents, concrete-style plank flooring, designer lighting, solar shades, and wood closet shelving. Each home also includes a full-size washer and dryer, with under-counter beverage refrigerators available in select apartment homes. Many of our apartments and townhomes feature dens and flex spaces, perfect for a home office. Our non-smoking community has a resident lounge, 24-hour athletic club, outdoor fitness area, pool with sundeck, grilling courtyard with a gaming lawn, and a rooftop lounge offering views of Downtown Durham. Pups will enjoy walks around the community and having fun in our neighborhood's off-leash, gated dog park, open to all surrounding residents. Step outside your front door and you'll find an incredible array of culture and arts, local shopping, breweries, and many award-winning restaurants...

Be cautious about choosing Uhill as a place to live. There is a reason for the one month free…read morepromo, because residents left. TL;DR Uhill is a nice apartment with a great location but SAFETY is a concern. Be mindful of positive comments posted right after the car break-ins on 7/31 because at that point we all know it is NOT safe. As you see some other reviews after the 31th talking about feeling safe. Please be aware of the news. https://www.wral.com/amp/20980143/ I had been living at Uhill since September 2022. Unfortunately, there were a lot of car break-ins in July 2023 at Uhill and nearby apartments. Specifically, within Uhill, two parking lots were targeted just two weeks apart. What's disappointing is that the apartment management failed to notify residents about these first break-ins and didn't make the security better. Residents of Uhill asked for better security, like hiring a security company for night patrols and having a guard watch the security cameras. I believe having fence alarm would also be crucial. However, the management said they wouldn't make big changes, although they did say sorry for what happened and offered up to $500 for repairs. From the incident, there were glass pieces in the parking lot causing flat tires which the complex didn't clean up properly. even after a whole month you can see glass piece is in many parking spaces(see pic, this was taken on August 20th so 3 weeks after the incident). Parking lot also have a spot where people can just walk through without effort(see pic). Also, a friend who lived here told me about a problem with the Latch door locks that let someone break in. The management didn't warn anyone about that either. They have security cameras, but they are not being monitored. They tell us to lock our car doors, but that doesn't make sense because if our doors were unlocked, there wouldn't be any broken windows. Also, there were electric gate signs placed around the apartment that caught residents and dogs off guard. The apartment has to let resident know of the change before placing the signs. There is also a spot in the parking lot where anyone can easily walk in and out of, don't even need to climb. Because of the safety concerns, I decided to leave. I had just renewed my lease right before the incident, so I had 13 months left on the contract. But they're charging me the full penalty, which is like two months' rent plus a 30-day notice. They also trying to charge me for utilities after I left and returned the key for the utility THEY used while I do not have access to the apartment. They won't let me pay the penalty in installments. I strongly believe that the break-lease fee should have been waived given the circumstances of lack and refuse to sufficiently improve security. They do minor changes such as fixing the cameras(which means it had not been working), fixing doors(some had been broken for a while). All these changes are not enough for me to feel safe. The lease says Uhill IS NOT responsible for security, and any safety stuff they add that is beneficial to residents is extra and purely incidental. Be aware. Fixing my dryer took two months because they didn't have the parts, which is understandable. However, they didn't tell me anything until I asked after a month. My clothes got messed up because I couldn't adjust the temperature. Even though there are empty apartments, I would've preferred a replacement. Even with these problems, I can't deny that living at Uhill is convenient as it is located near O2 fitness, Target and Sam's. The rent is more expensive than any nearby apartments. My one bedroom cost about $1800+$35valet trash fee(which pickup times were not consistence)+$99 smart home package(net+cable). I thought I would rather pay more for safety/security, but now it is clear that it is not any safer than other places just be mindful of that. The staffs, especially Nancy and Mary, are nice, but I wish the apartment done more to make me feel safe.

Love all amenities that is offered at Uhill. The leasing…read moreoffice is very knowledge and goes beyond to help tenants.

03/18/26 I dropped packages off to this location countless times in the past year and every time I…read morego the security guard tells me to leave the packages at the desk and today I go to drop some packages and as I'm putting them on the desk the guard pushes 1 away and said he doesn't take it. This is a guard i never seen before. I thought he was saying the package is at the wrong location so I replied they go here i scanned them for this location. And he went off talking about he's in charge and has been working there for 6 years and he knows what goes there and what doesn't. I asked him why is he so combative? I also let him know I always leave the packages there and I noticed someone came into the lobby and was standing there. So I asked him if he was the manager and he said yes and the very next thing out the managers mouth was "let him talk". I was so upset I had to take a few seconds before I said anything else. I guess the manager could see how upset I was by the comment he made that's when he asked me what was wrong. I didn't reply so he asked again still I didn't respond because I'm burning inside over the let him talk comment and that's when the security guard said he only take packages for residents and I would have to deliver the packages to the businesses. I'm going to end this right here

I've been a resident here for a year and a half, and have been repeatedly disappointed with my…read moreexperience. I often smell weed emanating from other apartments in the hallway, the gym is lackluster and there are overall few amenities that other, nicer facilities offer at a lower price. There was black mold in my air vents that I don't think has been fully removed. You get the point. In the past few months, I have been caught in gunfire while on property, had my car keyed, and become aware of people being arrested for wandering onto the property at night. Overall the area is quite unsafe and seems to be getting worse. There have been homicides right across the street and cop cars are a routine sight and sound. Management has been very disappointing with handling my concerns. The property is owned by an LLC based in New York and they have hired a global real estate company that normally doesn't manage residential spaces to tend to things. If you're looking for a place to live in Durham, then look elsewhere IMHO. There are similarly-priced places with safer locations and more amenities.

Construction noise from a nearby year-long building project is huge, despite the fact that the…read moremanager promised the location would be a extremely quiet place. Woken up by the noise every morning at 7am, which is very disruptive of everyday work. Cockroaches everywhere, more than 10+ since we moved in, and insufficient pest control. We hope the problems will be solved soon. Otherwise can only advise every grad student I meet and our departments to avoid this place.

My fiancée and I moved into BMain a few months back and have loved our time. The apartments feel…read morevery big with the high ceilings. The gym has all the equipment needed for a great workout. Also, Stephanie has been great and working with her is super easy.

I've been living at the Waterstone apartment for about three years, and I must say I really do…read moreenjoy living here. The management and maintenance staff is very kind and considerate. Voltan is one of the men on the maintenance team he come in very professional get the job done clean up behind himself and he's gone..Voltan good job!!! So if you're looking for somewhere to stay come on over to Waterstone and let's be neighbors

Waterstone at Brier Creek has an excellent, professional and quick responding maintenance staff.read more

Disappointing Experience at Cosgrove My time at Cosgrove was…read moreincredibly disappointing. The management conveniently added stricter rules after I moved in, even though they were much more relaxed beforehand. From the absurd rules to the repeated break-ins during my stay, it was one of the worst complexes I've ever lived in. They'll find any excuse to charge you extra fees, whether it's for cleaning or repairs on items that were already broken before you moved in.To make matters worse, there's a clear issue with racism within the community. If you're a person of color, be prepared for discrimination both from the management and other residents.Additionally, once I moved out, they displayed unprofessional behavior by ignoring my attempts to contact them until I persisted. This lack of communication was completely unacceptable.Overall, it was the worst experience I've ever had, and I wouldn't recommend this place to anyoe!

Cosgrove Hill has been so responsive since my move. It's refreshing to see a leasing office that's…read moreso willing to help out and create a place that really feels like a community. Highly recommend to anyone looking to move to the Chapel Hill area.

I had a very frustrating experience with the Station 9 management team during my lease renewal…read more They initially offered certain incentives over email to encourage me to renew, but when it came time to sign the lease, none of those offers were included in the agreement. When I followed up and shared the email proof, the response I got was that they "don't know who sent those emails." That was extremely disappointing and felt completely unprofessional. If written communication from their own team isn't acknowledged, it raises serious concerns about accountability. This process involved multiple back-and-forth and ended up wasting a lot of my time. More importantly, it felt misleading and dishonest. I would strongly advise others to be very cautious. Even if you have things in writing, it may not be honored. There are far better apartment options out there with more transparent and reliable management teams--would definitely recommend exploring those instead of Station 9.

For a two bedroom with a studio (which we converted into a 3rd bedroom), we pay about $2900-3000 a…read moremonth counting rent, electricity, utilities, wifi, etc. The apartment looks nice and is newly renovated. The high ceilings and large living room/kitchen area is wonderful and makes for a great place to host events or even just hang out. The echo due to the high ceilings may be irritating at times when people are sleeping, but overall, love the look. We've had a good number of issues with the AC (doesn't work right--always make the apartment freezing when on and when it's off the apartment is just unbearably hot). We also had a few lighting issues that were fixed. My room faces harris teeter which is also problematic since I can hear EVERYTHING in the mornings. The loud trucks are really a bother when you're trying to sleep past 6am. We here told that by the time we moved in there would be a new gym. There is still only a very old and small one downstairs. The clubhouse has printers and coffee/tea which is nice. However, that room is impossible to work in at night since the lighting is terrible and the only other study room is usually occupied/more of a game room. The valet trash service is handy but also costs an extra $30 a month (required service). The pool/grill area is nice for warmer days. Friendly front desk representatives. I do think the whole apartment complex is overpriced for Durham, but that's pretty typical of the area since they know mostly Duke students will be renting and will pay the higher price to be close to campus.

The maintenance team is incredible, they respond quickly to every request I've put in and each…read morerepair fixed the issue the first time. Highly recommend!

I want everyone to know about how little Lori and MacKenzie care about the residents. I left a…read moregreen Yeti mug in the bathroom while visiting my Dad, who lives there. Lori found it and LEFT IT OUT in the lobby where anyone could take it. And sure enough, it was stolen. When I suggested that they set up a lost and found in a secure area, Mackenzie defended Lori's action. BEWARE of the Berkshire rental agents, they will gladly give away anything you leave behind!

Chuck came by and fixed my lights, did a great job because the fixture was all jumbled up and…read moreweirdly rigged by the last guy. He's also a polite and friendly guy, much appreciated.

I had a great experience with getting a lease here, Maria the office manager is very nice and…read moreefficient. Im loving it so far